Houston hotels near Williams Tower

Cons: Did not get reimbursed my last night from early check out. Unacceptable

Cons: Double queen size bed room is book but it's not available while checkin

Cons: Bathroom too small, too old. Coffee machine cheap, awful.

Cons: The agency ( Kayak ) didnot my reservation to the hotel i was stuck for 4 hours with no solution , later on I got email with refund.

Cons: There was no ramp for my rolling luggage between the parking garage and the hotel elevator. This, however, was a minor inconvenience.

Cons: Needs to be cleaner

Cons: Room service

Cons: Manager was hot/cold. Our expedia reservation was ow to co.e thru so we went for dinner. We asked if they would honor the rate for a second room and the manager said sure and then proceeded to put tax on top of the all inclusive rate I asked him to match. It was only $22 but still it was not what the rate was. At this point the manager intisted on staring me down to get me to praise and agree with him that he was doing me a major favor. Are we iin 3rd grade and he is my teacher? Really? I should have walked out but we were exhausted from Bush was travel as I was just returning on a pit stop from ASIA. We checked out the next morning from this under co struction hotel and stayed at Marriot the balance of the week for business. Guess customer first is something of a scarce commodity here at the top level mtg. Underlings were actually fabulous surprisingly. Bottom line - overpriced for what you get compared to elsewhere.

Cons: Everything had a tagged-on extra charge to it, including delivery charges for room service. What is the alternative - pick up from kitchen? Breakfast costs $30, which makes no sense for a continental buffet in a hotel.

Cons: Having the room right across the elevators and right below the concierge lounge. The constant noise from the elevators and the clunking from above made for a poor nights sleep.

Cons: Friendly professional staff

Cons: Hotel looked old. Needs updating

Cons: Room Air conditioner could be better. Hotel lobby was remodeling and i didn't know until i got there.

Cons: The bed was a little hard.for.my taste.

Cons: Noise from machines.

Cons: Perhaps if we stay there in the future, we can give an honest review

Cons: Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.

Cons: I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.

Cons: The TV didnt work and the room had no clcck or alarm clock

Cons: You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.

Cons: DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.

Cons: Made a mistake on date and the hotel hid behind the Expedia foul up. No common sense.

Cons: Parking cost additional 35 dollar. It's a madness.

Cons: $32 Valet Parking. The average price for valet parking in the area is $10 so to pay $32 at a hotel is fairly pricey.

Cons: service, help for the ppl staying there. They lost my car key twice and it took 25+ min to find it Ask for the cleaning service, they never did it Poor room service menu, food had a LOT of condiment Ask for more pillow and towels and never got them. Front desk ppl don’t not help you and if you ask for something while they are helping you they leave you there without any answer. The worst hotel I have ever stay. Worst service ever

Cons: Sheets were scratchy; Madatory valet; Air in room was extremely dry.

Cons: Parking is valet only, but service was fast so it wasn't an inconvenience at all.

Cons: No explanation that there is mandatory valet parking. Cost an additional $32 to park my car overnight.

Cons: No electrical outlets on the side of the room with the table and chairs. Also, wasn't wild about their lighting system in the bathroom, etc.

Cons: Parking was expenive.

Cons: There is nothing that needed improvement.

Cons: Housekeeping was loud at times and non-responsive to my need for in-room creamer for complimentary coffee.

Cons: I do t like the ppl who parking the car cause I come at 4am and I was tired I give them my car to parket and next day when I was in. My car they took my headphones from my I phone7 it's not trust for give them you car

Cons: Maid service is pretty bad. They don't deliver the requested standard amenities. Gym is very small. Parking lot has very very narrow spots.

Cons: I wish the Starbucks at the hotel would accept payment via the phone app.

Cons: The remote control for the television in was inoperable. Neighbors in the room next door had an extremely noisy party, which made sleeping difficult.

Cons: Looks old, needs contemporary look.

Cons: Everything was great

Cons: Felicia at the front desk should have been there. Her attitude could not be worse. Air condition hits you in the face in the room

Cons: Bathroom could use updating, it was probably clean but had moldy caulking

Cons: The cable did not work and the parking price was a little much at $25 a day

Cons: I did not like the fact I had to pay for parking. I feel that should be included with the visit.

Cons: Valet and parking fees