Overview

Krystal Ixtapa

Blvd Ixtapa, S/N 4 Y 4A Zona Hotelera, 40880 Ixtapa, GR, Mexico
+52 755 553 0333

S$ 87+

Overall guest ratings

6.9/10 Good
based on 350 reviews

Review highlights

  • 7.8
  • 6.5
  • 3.8
  • 3.5

Nearby

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    About

    Location.

    Positioned between the Marina Ixtapa and the Palma Real golf clubs, NH Krystal Ixtapa is 500 meters from Magic World Waterpark in Ixtapa, Mexico. Zihuatanejo is located 7 kilometers (4.3 miles) from this hotel.

    Hotel Features.

    The hotel offers an All-Inclusive plan and a European plan, and caters to couples and families. The hotel hosts 6 restaurants and bars, including Bogart's, where international fare is accompanied by nightly pianist performances. The Lobby Bar is known for casino and salsa nights offered from late December through Easter, and mid-June through August. The lobby has 2 computers providing Internet access. The flexible event space can accommodate corporate or social events. An open-air fitness area features weight machines and free weights. The resort houses 2 outdoor pools surrounded by chaise lounges - 1 is an adults-only freeform pool, and the other pool features a children's and toddlers' area.

    Guestrooms.

    This resort offers 256 guestrooms and suites in an 11-story triangular building. Furnished balconies afford ocean views. Guestroom décor features marble-tile floors, Mexican artwork, and colorful bedspreads. Room amenities include wireless Internet access for a surcharge and cable television. Private bathrooms feature showers. Connecting/adjoining rooms are available on request.

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    AMENITIES

    • Fitness centre
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Room service
    • Game room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Night club
    • Free parking
    • Playground
    • Pool table
    • Storage available
    • Free Wi-Fi
    • Non-smoking rooms available
    • Beachfront
    • Facilities for disabled guests
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Child pool
    • Beauty salon
    • Air-conditioned
    • Safe
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    6.9 Good
    based on 350 reviews
    • 7.8 "Good location."
    • 6.5 "Pool is mediocre."
    • 5.9 "Service is ok."
      5.0 "Only 50% found the restaurant service to be good."
    • 3.8 "Breakfast is below average."
    • 3.5 "Rooms are not good."
      1.3 "87% thought they were poorly maintained."
      1.9 "81% complained about the bathroom."
      4.3 "57% didn't like the uncomfortable beds."
      0.5 "95% found problems with the furniture."
      1.8 "Air conditioning was criticized by 82%."
      4.0 "60% said rooms were dirty."
      0.0 "For 100%, the rooms looked old."
      3.3 "67% were disappointed with the minibar."
    • 3.4 "Not very clean."
      4.0 "60% said rooms were dirty."
      3.3 "Dirty pool, said 67%."
      3.3 "67% thought it was rather dirty."
    • 3.2 "Quite uncomfortable."
      4.3 "57% didn't like the uncomfortable beds."
      1.8 "Air conditioning was criticized by 82%."
      1.5 "85% thought it was too noisy."
    • 2.5 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      1.4 "86% found the grounds unpleasant."
      0.0 "100% thought the facilities needed updating."
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    Overall rating

    6.7 Good
    based on 203 reviews
    • 8.1 "Location is great."
    • 6.3 "Pool is mediocre."
    • 5.4 "Service is ok."
    • 4.7 "Disappointing food."
    • 3.9 "Rooms are not good."
      4.9 "51% didn't like the uncomfortable beds."
      1.2 "88% thought they were poorly maintained."
    • 3.4 "Not very clean."
    • 3.3 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
    • 2.6 "Horrible vibe."
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    Overall rating

    6.8 Good
    based on 147 reviews
    • 7.2 "Good location."
    • 6.0 "Beach is so-so."
    • 5.9 "Service is ok."
    • 4.8 "Disappointing food."
    • 3.0 "Quite uncomfortable."
    • 2.9 "Awful rooms."
      0.4 "96% found problems with the furniture."
      1.5 "85% complained about the bathroom."
      0.0 "For 100%, the rooms looked old."
    • 2.5 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
    • 1.9 "Horrible vibe."
      0.0 "100% criticized the unstylish hotel."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
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