Overview

Element New York Times Square West
Best Room Service

311 West 39th Street, New York, NY 10018, United States
+1 212 643 0770

S$ 228+

Overall guest ratings

8.3/10 Excellent
based on 9,327 reviews

Review highlights

  • 9.4
  • 9.0
  • 6.9
  • 5.9

Good to know

  • Impressive bathroom
  • Good kitchenette

Nearby

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    About

    Welcome to Element New York Times Square West, 3 blocks from the lights of Broadway and 8 miles to LaGuardia Airport. We’re a short walk to Macy’s and Radio City Music Hall, and steps to the subway for easy access to the city’s must-see sites. Maintain your balance. Our state-of-the-art fitness center and healthy food options help you be at your best. Bright and open multi-purpose public spaces are inspiring settings for work, play, socializing, and unwinding. Energize in a smarter space. Our open-flow guest rooms are designed to meet all your needs, with fully-equipped kitchens, the signature Heavenly® Bed, and more, all thoughtfully arranged to rejuvenate you for work or play.

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    Starwood Hotels

    AMENITIES

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • No smoking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Laundry facilities
    • Kitchen/Kitchenette
    • Free Internet
    • Parking (surcharge)
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    based on 9,835 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.7 "City centre within easy reach, said 97%."
      9.4 "94% liked the proximity to shopping."
      7.7 "Great parking, according to 77%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Good access to the airport, said 100%."
    • 9.0 "Excellent wellness & sports facilities."
      9.2 "top-notch fitness area, thought 92%."
    • 8.9 "Good value."
      9.5 "95% were happy with the price of the breakfast."
      9.9 "99% were happy with the price."
      10.0 "100% thought beverage prices were a great value."
      9.8 "98% thought it was a great value."
    • 8.9 "Bar is amazing."
      9.8 "Delicious alcoholic drinks, according to 98%."
      10.0 "100% thought beverage prices were a great value."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      7.6 "76% said the concierge service was amazing."
      7.6 "76% were happy with the room service."
      8.6 "86% were impressed by the laundry service."
      9.0 "90% were happy with the shuttle service."
    • 6.9 "Average comfort."
      6.9 "Only 69% said rooms were big enough."
    • 5.9 "Internet is average."
    • 5.7 "Breakfast is mediocre."
    • 3.3 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
      2.8 "For 72%, the lobby entrance was sub-standard."
      4.5 "55% found the grounds unpleasant."
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    Overall rating

    8.3 Excellent
    based on 5,212 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.8 "City centre within easy reach, said 98%."
      9.5 "95% liked the proximity to shopping."
      7.8 "Great parking, according to 78%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 9.0 "Incredible bar."
      9.7 "Delicious alcoholic drinks, according to 97%."
      10.0 "100% thought beverage prices were a great value."
    • 8.9 "Very nice wellness & sports facilities."
      9.0 "top-notch fitness area, thought 90%."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
      7.6 "76% said the concierge service was amazing."
    • 7.9 "Nice rooms."
      7.6 "76% thought rooms were spacious."
      9.0 "90% said the beds were comfortable."
      8.3 "83% said rooms were clean."
      8.1 "81% were happy with the bathroom."
      9.3 "93% thought the view was good."
      8.9 "89% found the kitchenette to be good."
      8.3 "83% appreciated the modern rooms."
      8.8 "88% enjoyed the shower."
      9.4 "94% liked the big bathroom."
      9.3 "93% loved the minibar."
      8.1 "81% said the bathroom was clean."
    • 5.5 "Internet is average."
    • 5.4 "Breakfast is mediocre."
    • 3.3 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      2.8 "For 72%, the lobby entrance was sub-standard."
      3.9 "61% found the grounds unpleasant."
    View all review categories

    Overall rating

    8.2 Excellent
    based on 3,343 reviews
    • 9.3 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.7 "City centre within easy reach, said 97%."
      7.5 "Great parking, according to 75%."
      9.4 "94% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
    • 8.9 "Bar is amazing."
      10.0 "100% thought beverage prices were a great value."
      9.8 "Delicious alcoholic drinks, according to 98%."
    • 8.9 "Very nice wellness & sports facilities."
      9.1 "top-notch fitness area, thought 91%."
    • 8.6 "Great service."
      8.6 "86% thought the service was very professional."
      7.8 "78% were happy with the room service."
    • 7.6 "Nice rooms."
      8.6 "86% said the beds were comfortable."
      8.0 "80% said rooms were clean."
      8.7 "87% thought the view was good."
      9.3 "93% found the kitchenette to be good."
      8.0 "80% were happy with the bathroom."
      8.8 "88% enjoyed the shower."
      9.5 "95% loved the minibar."
      8.7 "87% appreciated the modern rooms."
      9.3 "93% liked the big bathroom."
      7.6 "76% said the bathroom was clean."
    • 6.3 "Internet is average."
      5.4 "54% thought the wifi quality was ok."
    • 5.6 "Breakfast is mediocre."
    • 2.6 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      2.6 "For 74%, the lobby entrance was sub-standard."
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    Overall rating

    7.8 Good
    based on 98 reviews
    • 9.5 "Terrific location."
    • 8.2 "Great service."
    • 7.4 "Nice rooms."
      8.2 "82% said rooms were clean."
      7.2 "72% were happy with the bathroom."
    • 5.9 "Breakfast is mediocre."
    • 3.0 "Terrible amenities."
      3.0 "70% thought the building wasn't nice."
      1.0 "90% complained about the elevator."

    Overall rating

    8.2 Excellent
    based on 1,180 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.6 "City centre within easy reach, said 96%."
      10.0 "100% thought it was easy to get to the train station."
      9.3 "93% liked the proximity to shopping."
    • 9.2 "Excellent value."
      9.6 "96% were happy with the price of the breakfast."
      9.8 "98% thought it was a great value."
      9.9 "99% were happy with the price."
      10.0 "100% thought beverage prices were a great value."
    • 8.9 "Very nice wellness & sports facilities."
      9.1 "top-notch fitness area, thought 91%."
    • 8.7 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      8.5 "85% thought the service was very professional."
    • 8.1 "Rooms are great."
      7.7 "77% thought rooms were spacious."
      9.2 "92% said the beds were comfortable."
      9.5 "95% found the kitchenette to be good."
      7.4 "74% were happy with the bathroom."
      8.1 "81% said rooms were clean."
      9.3 "93% thought the view was good."
      8.2 "82% enjoyed the shower."
      8.7 "87% appreciated the modern rooms."
      9.3 "93% loved the minibar."
      9.3 "93% liked the big bathroom."
      7.7 "77% said the bathroom was clean."
    • 6.0 "Internet is average."
    • 4.9 "Breakfast is below average."
    • 3.8 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
      2.9 "For 71%, the lobby entrance was sub-standard."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Impressive bathroom"
    "Good kitchenette"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    times square
    great central location
    port authority
    heart of midtown
    staff were very helpful
    happy hour
    great suggestions
    free breakfast
    slow elevator service
    public area is also small
    location is very good
    decent view
    great room
    new york city
    breakfast is simple
    wait time
    small elevators
    elevator wait
    breakfast and happy hour
    central location to the heart

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