Agent spoke English and had good sense of humor, fun! !
The booking was at 23:00 and because the office was outside the airport terminal we had to, supposedly, take the free shuttle bus. We were looking for the bus for 30 min and in the meantime try to call the company but nobody picked up the phone. When we finally arrived, with a normal bus, the place was closed and we couldn’t get in touch with any member of the rental company. The day after the booking was cancelled and no car was available, the only thing available was a 9 seater for twice the price plus the cheap price on the site is not including any extra like, if we took the vehicle, there was an extra charge to go outside Italy. Avoid at all costs, I am glad they cancelled our booking.
They do over charge and almost forcing you to buy an extra insurance even you do have one, and keeps saying your own is not good enough, stopping the paper work when you say you wont buy it. The price of the rental went from 40€ to 170€ EXTRA. the adress they gave was wrong, had to walk 10 min on a trafficed road to get to the right adress.
No airport office or signage. Address listed on rental confirmation was an apartment building. The phone number for the rental agency (listed on the confirmation page) was to another car rental agency that knew nothing about our rental, or the rental company. Had to use Whatsapp to find and call the Surprice rental agency. Finally got the correct address. When we got to the office, it was 4km from airport and doing business as AutoOne. Three workers behind the counter. I was 4th in line. Took over 45min before I got checked in. The vehicle was great, and returning the vehicle was very quick and easy. Kayak and Expedia need to better research or vet the companies they are working with.
The rent was closed when I arrived. They close at 23.00 and I indicated that I would collect the car after 23.00 giving also the details of my flight and paid an extra for out of hours collection. I would have expected them to send me a message or to cancel the rental given they surely knew they would not be there when I landed, instead I had to discover it at midnight when I passed the border controls and scrambled to find an alternative. I managed to get a full refund after speaking with the company who provided the booking.
To me, it looked and felt like a Scam. I ended up not renting the car, when I saw another customer allegedly getting ripped off in front of me (apparent damages on the car, that existed prior).
