The car had worn out tires, almost flat. Also, the car experienced carplay/android auto connection issues.
The clerk was very helpful with the whole process.
We were misled into taking an EV even though we had booked a gasoline car. And this is inspite of them knowing we would be traveling from SF to LA as car drop was at LA. We also pointed out our route including Yosemite. They told us we needn't worry as the car goes from 0-80% charging in 15 min on a fast charger. We struggled across the 7 days as charging was slow and the range on full charge was only 140 miles on the Subaru. Very unethical and misleading team at this branch.
Very efficient at the counter and in bringing up the car.
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The company we used was Budget which is an affiliate of Avis. I guess the name Budget is exactly what you get. I ordered a Ford Transit van for a two week road trip. Instead, we got an old 15 passenger bench seat van. In this van we found d beer, wine, antifreeze, kids books, food wrappers and crumbs, and several interior tips and broken pieces. I called to request an exchange for safety and while accommodating I had to take time out of my vacation to drive an hour away to exchange the van because they would not do it at the location one mile from me. So, we exchanged the van only to be put into a van that we actually did request but with a broken windshield with broken glass on the dashboard and a gas leak. I called, AGAIN, and asked for an exchange and demanded they bring me the new van and take the broken one. They initially asked me to drive, the broken van, two hours away in order to return it. That was out of the question. In the end, they brought me the third van which lasted the rest of the trip and was exactly what we needed. It should not have taken me three vans to get it right - countless phone calls and time on hold, not to mention awful and rude customer service to rent a van. I’d also like to me til , the rate that I locked in on my original rental would not longer be offered or accepted because I needed an exchange, TWICE, due to unsafe and dangerous vehicles they initially put me in; with each exchange came additional fees and a high price. I will NEVER use budget, Avis, or any of their affiliates again.
