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Pros: One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch.

Cons: The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky.

Cons: I booked and paid for special seats (last row in one of the cabins ) but they changed my seats as they changed the plane!

Cons: First of all my booking didnt have a checked bag included !! Since when british air do not include checled bags in their tickets . Second its way too expensive to add the baglike 100$ for each flight !! 400$ for me and my wife !! Third when i checked in and wanted to chose my seat 50$ each !!!

Cons: Plane was late taking off, Crew did not provide water when requested. They were busy with beverages that they could sell at a cost.

Pros: Non stop smooth flight

Cons: Gate crew sucked

Pros: The crew was great, the plane was new with good tech and space in the seats

Cons: Terminal b at lga is a disaster

Cons: Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight.

Pros: The crew was friendly

Cons: I paid extra to pick seats for my fiance and I and when we arrived at the gate, they had changed my seat without any advance notification

Pros: Crew was amazing.Premium economy seats were superb. Food was also good.

Pros: Crew was awesome, super attentive and friendly.

Cons: The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting

Pros: Speeding of departure after boarding

Cons: Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane.

Pros: Everything was great. The crew was nice and the food was pretty good.

Cons: Everything was great.

Pros: Comfortable seating

Cons: Didn't get snack. WiFi entertainment wasn't working.

Pros: The crew was very nice. The seats uncomfortable.

Cons: If I can avoid flying American I will... on my way to Rome, 4 hours delay due to technical issues. Same plane on our way back, 2 hours delay due to technical issues. I did not feel safe knowing that plane has so many technical issues. Had to wait almost an hour on the plane to get to our gate.

Pros: Nonstop flight!

Cons: The airplane was really old.

Cons: Leg room is laughable and charging $65 to check a bag is ridiculous.

Cons: Needs WiFi

Pros: Food

Cons: Organization

Pros: Crew was nice. No water or basic beverage service

Cons: Water or basic beverage service

Pros: The crew was nice

Cons: Se take to much turbulence

Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.

Pros: It was very comfortable.

Cons: If my actual flight hadn’t gotten cancelled. Also my tv didn’t latch, so it rattled a lot and when the people talked on the speaker, if you were plugged in, im pretty sure it would cause hearing damage....

Cons: Entreteinment. More room in the plain

Cons: The flight attendant was outstanding. Flexible. Good sense of humor and very professional

Cons: Didn't get snack. WiFi entertainment wasn't working.

Pros: Non stop smooth flight

Cons: Gate crew sucked

Cons: First of all my booking didnt have a checked bag included !! Since when british air do not include checled bags in their tickets . Second its way too expensive to add the baglike 100$ for each flight !! 400$ for me and my wife !! Third when i checked in and wanted to chose my seat 50$ each !!!

Pros: The service, was excellent

Cons: Other passengers not respecting the crews instructions.....

Pros: The crew were all nice.

Cons: Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly.

Pros: The crew were amazing and attentive

Cons: nothing that i can think of

Pros: The crew were all nice.

Cons: Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly.

Cons: The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app

Pros: The crew.

Cons: The aircraft: too old! No charging ports, entertainment system horrible. The food was not super.

Cons: Could have been on time and better prediction of delay length

Cons: Pre boarding at the gate was slightly chaotic

Cons: Late boarding , late to name the gate

Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.

Cons: Entertaining on board

Pros: The crew was nice

Cons: Se take to much turbulence

Cons: Late boarding , late to name the gate

Cons: Luggage Fees out of Croatia despite my One World Status were a big surprise!

Pros: The service, was excellent

Cons: Other passengers not respecting the crews instructions.....

Cons: I booked and paid for special seats (last row in one of the cabins ) but they changed my seats as they changed the plane!

Pros: Flight space was quite empty in my section so that was AMAZING. Crew was lovely and helped with a few requests for myself and travel companions. Very good selection on tv and movies and the refurbished aircraft was very comfortable for me on this flight. Probably helps having seat to self.

Cons: Nothing on this occasion

Cons: First of all my booking didnt have a checked bag included !! Since when british air do not include checled bags in their tickets . Second its way too expensive to add the baglike 100$ for each flight !! 400$ for me and my wife !! Third when i checked in and wanted to chose my seat 50$ each !!!

Pros: The service, was excellent

Cons: Other passengers not respecting the crews instructions.....

Pros: The crew was nice

Cons: Se take to much turbulence

Pros: Our flight attendant was awesome. Very friendly and attentive.

Cons: The cabin temperature was cold and the flight was delayed by over an hour.

Pros: One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch.

Cons: The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky.

Cons: On time.

Pros: Flight space was quite empty in my section so that was AMAZING. Crew was lovely and helped with a few requests for myself and travel companions. Very good selection on tv and movies and the refurbished aircraft was very comfortable for me on this flight. Probably helps having seat to self.

Cons: Nothing on this occasion

Cons: Could have been on time and better prediction of delay length

Cons: No meals served, and no beverages, unless you are willing to pay inflated prices for garbage. They will give you tap water if you ask, and that's that. I still find this approach despicable and unnecessarily stingy, especially since this is BA, not a lowcost.

Pros: Yes

Cons: Was excellent

Pros: The crew was nice

Cons: Se take to much turbulence

Cons: The airplane was really old.

Cons: Food was awful.

Cons: Luggage Fees out of Croatia despite my One World Status were a big surprise!