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Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"

Pros: "crewe were excellent"
Cons: "nothing !"

Pros: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"

Cons: "N/A"

Cons: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."

Pros: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Cons: "Flight left a little bit late."

Pros: "Comfort as usual"
Cons: "No idea"

Cons: "add low carb meal option please!"

Pros: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Cons: "The food was not to my liking,"

Cons: "Cabin to hot"

Pros: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Cons: "Lousy food taste bland out of date movies"

Cons: "Food was really unpleasant and entertainment all out of date movies"

Cons: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"

Pros: "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
Cons: "The food and the drink selection."

Pros: "empty flight, foods tasted good."
Cons: "The seat was uncomfortable. Entertainment choices were limited."

Pros: "Crews and services."
Cons: "My seat."

Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Pros: "Overall the flight met expectations for service, comfort and food."
Cons: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Pros: "ANA is always efficient and polite."
Cons: "Just drinks no snacks on this flight"

Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."

Pros: "Everything was just perfect"

Pros: "That it didn’t crash"
Cons: "It was very delayed and then the luggage still hasn’t come out"

Pros: "I enjoy ANA and choose to fly with them, normally a good flight"
Cons: "All our issues were another passenger, not ANA’s fault"

Pros: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."

Pros: "Comfortable seat space and food is great"

Pros: "All the flight attendants were doing excellent customer service and there was good food."
Cons: "There was nothing that I didn't like."

Pros: "Excellent legroom. Very polite staff."
Cons: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."

Pros: "Food"
Cons: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."

Pros: "Very efficient, friendly and helpful staff"
Cons: "Food was gross."

Pros: "Very efficient"
Cons: "Food was not good"

Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"

Pros: "service"
Cons: "food"

Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"

Pros: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."

Pros: "Food and Sitting Space"
Cons: "Nothing"

Pros: "Food"
Cons: "Sitting space"

Pros: "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
Cons: "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."

Pros: "Shortest duration"

Pros: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."

Pros: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Cons: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"

Cons: "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."

Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"

Cons: "Width of the seat for me was bit tight when in a flat bed position."

Pros: "Very convenient and generally positive experience on this flight. Modern aircraft as well."
Cons: "Small seats, what do you expect from economy."

Pros: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Cons: "The premium economy seat was about average. Comfort okay but not the best for sleep."

Pros: "Seat was good and slept like a baby"
Cons: "Nothing really, slept the whole way"

Cons: "Raise the cabin temperature"

Pros: "Newer Aircraft and very convenient"
Cons: "I dont see any thing to improve"

Pros: "Movies selection is great. Seating space is comfortable."
Cons: "Boarding process could’ve been smoother"

Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."

Pros: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."

Pros: "Basics are covered. TV screen is big but otherwise nothing special."
Cons: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."

Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"

Pros: "Quick boarding. Great entertainment system Good staff"
Cons: "Not comfortable seats"

Pros: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"

Pros: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Cons: "No negative points"

Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"

Pros: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Cons: "Nothing"

Cons: "Cabin little bit cold"

Pros: "Nothing."
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."

Pros: "Everything From the food to the drinks to the comfort"
Cons: "Nothing"

Pros: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Cons: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."

Pros: "Spacious and comfortable bed."
Cons: "The food wasn't that great. Average at best."

Cons: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"

Pros: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Cons: "the call button did not work the tray table was almost impossible to pull in and out (BC)"

Pros: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Cons: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."

Cons: "Outdated Cabin Fit Out"

Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."

Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"

Cons: "Delayed 2 hours behind schedule"

Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."

Pros: "Very good service."

Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."

Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"

Pros: "The staff were so friendly and helpful."

Cons: "Some staff not courteous which surprised me"

Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."

Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."

Pros: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Cons: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"

Pros: "business seats were excellent"
Cons: "all was good"

Pros: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"

Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."

Cons: "Service"

Pros: "Modern Aircraft , good seat ,Crew friendliness"

Pros: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."

Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."

Pros: "Entertaiment"

Pros: "Food was ok"
Cons: "Entertainment system are old age and poor quality TFT screen"

Pros: "fast crew service friendly staffs. clean toilet"
Cons: "everything was good"

Pros: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Cons: "Nothing! Best daytime flight to europe! And home before midnight"

Pros: "Again very friendly and efficient service ."

Pros: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"

Pros: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."

Pros: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Cons: "Economy class isn't great for a long haul flight but the staff make it much more bearable."

Pros: "Sound sleep"
Cons: "N/A"

Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."

Cons: "Didn’t even take off!"

Pros: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Cons: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."

Cons: "My flight got canceled but nobody responded from flyus.com"

Pros: "The crew really cares about their passengers"

Pros: "Yes"

Pros: "Train the stuff Better food"

Pros: "attentive crew. comfortable seating. good food options"

Pros: "The crew was really sweet and making sure passengers were comfortable."

Pros: "Crew was great, but food I like more like Emirates."
Cons: "No headphones and was not possible to watch movie."

Pros: "No comments."
Cons: "No comments."

Pros: "Breakfast was good; the first meal was average"

Cons: "coffee is to strong and to many spicy foods"

Pros: "Food and being ontime"
Cons: "Seats are too hard"

Pros: "Service was okay."
Cons: "Could have been more customer focused!"

Pros: "The crew was friendly and helpful."
Cons: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."

Cons: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."

Cons: "Toilets needs air freshener as so many passengers use them."

Cons: "Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options"

Pros: "The crew was super nice"
Cons: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."

Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."

Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."

Pros: "Everything"
Cons: "Nothing"

Pros: "Excellent"

Pros: "The crew was absolutely amazing"
Cons: "More movies on the system"

Pros: "Yes"
Cons: "No"

Pros: "Staff were fantastic."
Cons: "Better movies please."

Pros: "Good Service.Efficient"
Cons: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."

Pros: "Great crew, aircraft etc"
Cons: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."

Pros: "The airplane and clean"
Cons: "The seats destination between them very small"

Pros: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Cons: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"

Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."

Pros: "The service was excellent & food satisfying."
Cons: "The liquor variety could be better."

Pros: "Ambiance"

Pros: "Good attention from cabin crew and good food"

Pros: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Cons: "Nothing"

Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"

Pros: "Boarding was great as well as comfort and crew. the flight was ok"
Cons: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("

Pros: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Cons: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."

Pros: "Good movie selection, very friendly crew"

Pros: "Very polite and friendly crew. Very helpful."
Cons: "Did not have the duty free item I wanted in stock"

Pros: "Crew was excellent."
Cons: "Food."

Pros: "Good staff and service"

Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."

Pros: "All good thank you + food and crew and entertainment"
Cons: "All good thanks"

Pros: "Just that the food is quite small but the variety is OK."

Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."

Pros: "Good service!! Good food!! Great staff!!"

Cons: "No food on board!! Staff says it got over when i have selected my food selection!!"

Cons: "The food was ok"

Cons: "Food was very poor. No snacks."

Pros: "Friendly flight attendants, rum drink"
Cons: "Offer a vegetarian option"

Pros: "The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future."

Pros: "flight was cancelled"
Cons: "almost missed my overseas connection"

Pros: "Friendly crew. Very clean cabin"
Cons: "Wifi wasn’t working"

Pros: "Nothing to note"
Cons: "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"

Pros: "Good experience overall"
Cons: "Having to pay for in flight entertainment on domestic route and small seats"

Pros: "Nothing."
Cons: "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."

Pros: "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"

Pros: "The Service, crew and flight were all good, very good landing."
Cons: "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"

Pros: "The on time arrival."
Cons: "Upselling, luggage charges, age of the plane. Chair controls did not work. Could not get a seat next to my husband although I booked 6 months ahead of time and chose seats."

Pros: "Included lunch"
Cons: "narrow seat uncomfortable. No individual air control. No wifi"

Pros: "I was upgraded, fed and taken care of! Such great customer service! I will definitely fly with this airline in the future!"

Pros: "The price. User friendly website/app"
Cons: "No complaints"

Cons: "Delayed 4 hours"

Pros: "Food and service was good. Comfortable seats."

Pros: "Staff were friendly"
Cons: "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies."

Pros: "Crew very helpful"
Cons: "No internet, no entertainment, muisic,movies."

Pros: "Boarding process is fast. Crew is nice."
Cons: "A bit dated. No Audio/visual entertainment."

Pros: "The food was decent. We had great leg room because we were in an exit row."
Cons: "The flight was freezing cold. Everyone had to put on their jackets or sweaters. You only had the option to buy a souvenir blanket. There was no way to shut the air off. I froze for 5 hours."

Pros: "Really friendly flight attendants, and I so appreciate that they provide free meals!!"

Pros: "The food and hospitability"
Cons: "Entertainment options were few and outdated"

Pros: "Enjoyed the complimentary meal and wine, family boarding as usual. Friendly service. Safe and smooth flights as always."
Cons: "The aircraft this time was pretty outdated. Out of the 5 seats we had most were somewhat broken (my bottom seats was literally sliding out as I moved around once in a while. It was coming apart! My tray table had a broken cup holder, and rest of the tray tables were very wobbly). I was disappointed with the no WiFi or complementary inflight entertainment/movies for the 4.5 hour flight."

Cons: "For any flight lasting over an hour, passengers should be allotted ample leg room and space. The couple in front of us reclined their seats for the whole flight and left us with little room. Airlines are also nickel and diming the passengers every which way by making you pay for a tablet rental to watch a movie."

Cons: "The seats could be more comfortable. Need more space and more cushioning on the seats"

Pros: "My flight did not let me on and then told me 5 minutes after my flight left that I should have been on that flight"
Cons: "My flight did not let me on and then told me 5 minutes after my flight left that I should have been on that flight This is my worst flight experience ever!! I have been stuck in Hawaii... and will not be home for over 20 hours since the changes.. why should I use these companies again?"

Pros: "Crew was fast in getting drinks, snacks, dinner, clean up done. Ontime departure and arrival."
Cons: "It was FREEZING on the plane! They sell blankets for $10. Not sure if they were trying to drum up blanket sales or what, but they're planes are freezing!! bring a warm coat if you fly Hawaiian Airlines."

Pros: "Crew was polite and gave me space to sleep but woke me for meals."
Cons: "My middle seat was uncomfortable. It reclined far enough, but the headrest didn't enclose enough to keep my head stable when sleeping."

Pros: "Great service and friendly flight staff. Selecting seats was easy."
Cons: "Nothing really"

Pros: "Safety first. Great service, new well maintained planes."
Cons: "Nothing to dislike about this airline. My second time flying to Hawaii and I always choose Hawaiian Airlines regardless of vacation package choices."

Pros: "Complimentary dinner was good, coupled with a free glass of wine"
Cons: "No Bailey's for my cup of coffee. Only available in "first class"! Makes no sense....."

Pros: "Dog food !!!!!"

Pros: "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"

Cons: "Arrive early"

Pros: "I've always had good experiences in many other trips on Hawaiian. This past trip was delayed 4 hours"
Cons: "Four hour delay coming home"

Pros: "Big plane. Good meal."
Cons: "Nothing. Crew can be better/ nicer even though they are very nice."

Pros: "• Crew and flight attendants was very friendly and helpful • Still offer free food during meal time and free wine • Lots of availability on booking and seats"
Cons: "• Took so long to board cause they still use the outdated way of boarding last to first • Overhead compartments are so tiny especially in the center rows • No entertainment unit on the seats (Cost $17 to rent a tablet!) • Overnight flight didn't have lights dim so ti was hard to sleep • Seats were very very dirty and probably never washed"

Pros: "The crew was excellent and provided food that was OK during the long flight. There was no overbooking."
Cons: "There were issues with boarding passes and seating assignments that can be avoided. For entertainment- you had to purchase an iPad for the durationof the flight or have your own."

Pros: "On time"

Cons: "The Hawaii shuttle is very slow and the construction at the airport makes it harder to get to one point at a terminal to another terminal."

Pros: "Hawaii airlines offers complementary meals on their flight. The food was tasty!"
Cons: "No Internet and no entertainment (movies). Made the flight feel longer and uncomfortable."

Pros: "Nothing really."
Cons: "There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay."

Pros: "I could not get a seat assignment until just before I boarded the plane even though I bought my ticket months in advance. They ended up putting me at a seat next to a wall (like a window seat without a window) and it was very clausterphobic. Free meal service was nice but no vegetarian option."

Pros: "Some staff were pretty rude and it was on both flights, which was surprising."

Cons: "Stood in line for 2 hours at Honolulu Airport to drop off bags. We had to be pulled out of the line as our flight was boarding and had to run to the gate. There was no time to eat or anything else. The flight attendants are not helpful nor do they smile much. I asked for something minor on two of the Hawaiian Airlines flight legs on my trip and was told they would come to my seat to see me. (One was for an extra blanket as I had cold air blowing on me and the other was to take my rubbish) They never did. I have never encountered this with any Airline before."

Pros: "Despite purchasing tickets in June, we were not seated together for our December flight home from Maui. During online check-in, 3 of us were scattered about the plane and the other 2 were not even assigned seats. NO ONE at customer service was able to assist us over the phone nor at in person check-in. It was not resolved until we got to the gate and we were divided onto 2 different groups."
Cons: "There was no vegetarian nor vegan option for guests in flight. As I was not seated with my kids, they ate nothing."

Pros: "Serving free meal and punch"
Cons: "No wifi or charging outlet. Pilot became sick and 3hrs delayed. Pilot came in then crew overtime became issue due to delayed, has to switch crew and delayed even more."

Pros: "Hot dinner and wine were provided free of charge. The plane was a 767 which is probably the best plane out there. The crew was friendly."
Cons: "Typical of Hawaiian Air, the seats are quite close together. But on this flight, we seemed to be OK."

Pros: "As always I love Hawaiian airlines. The staff are always gracious, efficient and organized. Very professional"
Cons: "I really thought the in flight meal was not great and there were no movies. I didn't realize until 2/3 through the flight I had to rent an i pad. But that could just be my fault"

Cons: "Nothing,perfect flight"

Cons: "Seats are very tight and are short on comfort. The "occupied" toilet signs not working causing queues. On meals, forget the things that are impossible to to sustain in a fresh/tasty state, like melon, Tomatoes fried, certain types of sandwich where the bread absorbs any liquid/juice, overuse of rolls. The meals are tested under almost clinical conditions, who ever travels Economy and tastes the food in situ. Put more of the edible foood in. People prefer a single course meal as against a 3 course with dead ends on each side of the main."

Pros: "Pilot announcements were very clear"
Cons: "Too many oversized cabin bags"

Pros: "Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best."

Pros: "All Crew from check in to departing plane was wonderful! Best customer service of all the airlines I’ve flown with."
Cons: "The entertainment wasn’t working initially."

Pros: "Flight was excellent crew awesome."
Cons: "Nothing"

Cons: "Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight."

Cons: "Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed."

Pros: "The crew were outstanding - providing an excellent service, above and beyond what I expected. The First Office provided 5 updates during the 2.5 hour flight which were colourful and informative (ie not just blah blah announcements but a valued and interesting announcements) and the Cabin Service Manager was personalable and friendly. At the end of her flight she publicly thanked her staff for a good days work which I thought was very nice of her to acknowledge her staff like that. All round - a great flight made very easy with brilliant staff."
Cons: "There was nothing that could be better - it was 110% perfect already"

Pros: "Gate was super close to the lounge."
Cons: "The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey."

Cons: "Wheelchair assistance at Heathrow was very very slow it took 2 hours to change gates within Terminal 5"

Pros: "The crew was great and seating an entertainment options were wonderful."
Cons: "Food. Other airlines in Asia have a far better selection of meals."

Cons: "This flight was cancelled"

Cons: "Better choice of food such as prepacked salads etc not just sandwiches"

Pros: "Check-in staff was great at LHR - they were able to configure our seating so that the seat was empty between us."

Pros: "Great crew and flight"

Pros: "The crew was attentive and professional"

Pros: "The crew were polite and very helpful. The service was also good."
Cons: "The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im"

Cons: "Big difference between aircraft and crew on syd to singapore and the excellent sin to lhr sector"

Pros: "Crew were very good"
Cons: "Poor entertainment system"

Cons: "Group boarding was chaotic"

Pros: "On time service, quick to board ."
Cons: "I’m surprised by now that British airways don’t provide any food for children onboard. A cheese and mushroom toastier is not exactly child friendly"

Pros: "Polite and helpful crew members."
Cons: "N/A"

Cons: "One hour delay"

Pros: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Cons: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."

Cons: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"

Pros: "I like that we were on time for departure"
Cons: "The speed boarding it was confusing,no one was there in the que until they called you to board then People starting to come up from the que that was already there. Speedy boarding should be exactly that."

Pros: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Cons: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."

Pros: "Sydney arrival amazing swift immigration and customs staff polite another step forward Australia"
Cons: "The BREAKFAST wow CHILLED egg and bacon sandwich it may have been delicious in 1956 on an old Viscount but really substandard is an understatement LATE too tight to speed up ie spend more on fuel which increases the stress for me as now we are really close to missing the next leg but praise be - arrival was amazing once we got off the plane see above"

Pros: "I appreciated regular fluids; water and juices being brought around as this was quite a long haul-13hrs. Staff were good, although I would say less"
Cons: "The food was still ho-hum, ordinary. I would have thought exiting Singapore food could have been very tasty, some spice etc."

Pros: "Amazing crew, kind and patient"

Pros: "Customer service was great when I miss my conecting flight they helped me get a new one"
Cons: "The plane was old, and also i ran from my gate to the conecting flight and i missed it. Honestly it was impossible to make it."

Pros: "Premium Economy seating is very comfortable and the cabin service was excellent."
Cons: "Despite the long layover, they managed to misplace one or bags at Heathrow."

Pros: "The crew was very friendly and kind, and the flight was very easy. The food was good and not too expensive. Security was not crowded at all (afternoon on a Tuesday). My bag got pulled in security and the man who inspected it was incredibly nice and was efficient and helpful."
Cons: "Boarding started a bit late, but I was running late as well so I can't complain much! The flight still landed on time."

Pros: "The crew on this flight were awesome!! They were friendly, warm, and very accommodating throughout the flight. Legroom was decent and overall flight was comfortable."
Cons: "There could have been more options with the food. Because we are vegetarians we were stuck with pasta and pizza-related food for the 11 hour flight. Quality of food was good however."

Cons: "They kicked me off the flight and I missed my husbands performance"

Pros: "I liked the crew."
Cons: "The food was terrible. Indian curry/ pasta and pizza. It was so cold in the plane that everybody had to wear something on their heads. The AC was blowing on my head for 11 hours. I have headaches, my sinuses heart and the food made me nauseous. It was impossible to sleep because of the low temperature."

Pros: "Left a bit late, but not the airlines fault. Crew was friend, plane was ok."
Cons: "Nothing really."

Pros: "Timely"
Cons: "Nithing"

Pros: "Good size seats"
Cons: "The crew were rude and dismissive"

Pros: "Wheel chair was provided. Guidance to check in to the flight."
Cons: "I paid extra charge for Seat 29C. It was not provided though requested several times. After a hot argument this was provided. Crew were not co-operative. Flight was delayed by three hours. Connecting flights missed. I reached my final destination by a delay of 24 hrs. Luggage came after 3 days. No wheel chair provided at LHR. I have been suffering from Back pain since several years, underwent surgery. I had to walk a larger distance at LHR to hotel and back to to catch flight. Very horrible journey I had ever experienced."

Pros: "Lots of updates from pilot"

Pros: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Cons: "NA"

Pros: "Wine fantastic, crew fantastic, comfortable seats in biz on A380. Food selection diabolical"
Cons: "Food was awgul"

Pros: "The service was the best you could ask for"
Cons: "NO WIFI!!!"

Pros: "Seat."

Pros: "Cabin crew"
Cons: "Boarded on a bus"

Pros: "Good, thanks"
Cons: "not many options in food n juice, I asked for cookies ( basic thing ) , was not available even. No option for Bollywood movies in entertainment as lots of Indian fly in this Delhi - London - San Jose"

Pros: "Longer flights make for more friendly and relaxed crew members!"

Pros: "Nothing"
Cons: "Overpriced and outperformed by the Budget Airlines."