Overview

JW Marriott Hotel Kuala Lumpur

183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
+60 327 159 000

S$ 187+

Overall guest ratings

8.8/10 Excellent
based on 2,617 reviews

Review highlights

  • 10.0
  • 9.7
  • 7.0
  • 5.8

Good to know

  • Friendly atmosphere
  • Professional service
  • Friendly service

Nearby

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    About

    The 29-storey, 561-room hotel is located in the heart of the exciting "Golden Triangle", the city's prime business and shopping district and is adjoining to the prestigious Starhill Gallery. It is also strategically located on "Bintang Walk"offering easy access to the lively and vibrant shopping strip which boasts upscale brands, a vast variety of restaurants and numerous entertainment outlets

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    Marriott V2

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • ATM on-site
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Non-smoking rooms available
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    based on 2,617 reviews
    • 10.0 "Incredible bar."
    • 9.7 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      8.7 "Easily accessible by car, said 87%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.3 "City centre within easy reach, said 93%."
      10.0 "Near to public transport, according to 100%."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      8.6 "86% thought the service was very professional."
      8.1 "Housekeeping was great, according to 81%."
      7.7 "77% were happy with the room service."
    • 8.6 "Food is delicious."
      8.8 "88% loved the menu selection."
    • 7.9 "Good breakfast."
      7.3 "73% were happy with the price of the breakfast."
    • 7.0 "Nice rooms."
      6.6 "Only 66% said rooms were big enough."
      6.8 "For only 68%, the bathroom was ok."
      6.2 "62% thought the bathroom was big enough."
    • 5.8 "Average comfort."
      6.6 "Only 66% said rooms were big enough."
      6.2 "62% thought the bathroom was big enough."
    • 5.0 "Average amenities."
      6.6 "66% considered the lobby entrance to be so-so."
      6.0 "60% said the architecture was not spectacular."
    • 3.2 "Disappointing wellness & sports facilities."
      1.5 "85% didn't like the fitness area."
    • 2.7 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall rating

    8.7 Excellent
    based on 942 reviews
    • 9.6 "Terrific location."
      9.7 "97% liked the proximity to shopping."
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      7.0 "70% said the reception staff was great."
    • 8.3 "Food is delicious."
    • 7.8 "Good cleanliness."
      8.0 "80% said rooms were clean."
      8.2 "82% thought it was clean."
    • 7.7 "Good breakfast."
      7.2 "72% were happy with the price of the breakfast."
    • 5.5 "Average comfort."
      6.9 "Beds were acceptable for 69%."
      6.4 "Only 64% said rooms were big enough."
    • 4.7 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      1.3 "87% thought the facilities needed updating."
      1.0 "90% complained about the elevator."
    • 3.0 "Disappointing wellness & sports facilities."
    • 2.8 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall rating

    8.9 Excellent
    based on 889 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      8.1 "Easily accessible by car, said 81%."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      8.2 "82% thought the service was very professional."
      8.0 "Housekeeping was great, according to 80%."
    • 8.5 "Food is delicious."
    • 7.9 "Good breakfast."
      7.1 "71% were happy with the price of the breakfast."
    • 7.1 "Nice rooms."
      7.1 "71% thought rooms were spacious."
      7.2 "72% said the beds were comfortable."
      7.2 "72% were happy with the bathroom."
      7.7 "77% said rooms were clean."
    • 6.5 "Average comfort."
    • 2.7 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall rating

    9.0 Excellent
    based on 418 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      8.9 "Easily accessible by car, said 89%."
      10.0 "100% liked the proximity to sightseeing."
    • 8.8 "Food is delicious."
    • 8.8 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 8.1 "Generally very clean."
      8.2 "82% said rooms were clean."
    • 8.0 "Breakfast is good."
    • 6.9 "Rooms are ok."
      6.4 "Only 64% said rooms were big enough."
    • 5.7 "Average comfort."
      6.4 "Only 64% said rooms were big enough."
    • 5.5 "Vibe was decent."
    • 4.9 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      1.6 "84% thought the facilities needed updating."
    • 2.7 "Disappointing internet connection."
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    Overall rating

    8.6 Excellent
    based on 366 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      7.0 "70% said the reception staff was great."
    • 8.3 "Food is delicious."
    • 7.8 "Good breakfast."
    • 7.2 "High value."
    • 6.7 "Rooms are ok."
      6.6 "For only 66%, the bathroom was ok."
      6.7 "Only 67% said rooms were big enough."
    • 5.4 "Average comfort."
      6.7 "Only 67% said rooms were big enough."
    • 4.5 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
      1.2 "88% complained about the elevator."
      1.4 "86% thought the facilities needed updating."
    • 2.8 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly atmosphere"
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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