Overview

Grand Hyatt New York
Top Business Hotel

109 East 42nd Street, New York, NY 10017, United States
+1 212 883 1234

S$ 323+

Overall guest ratings

8.0/10 Good
based on 6,023 reviews

Review highlights

  • 9.6
  • 7.2
  • 5.7
  • 5.1

Good to know

  • Friendly service

Nearby

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    About

    The Grand Hyatt New York has 1,306 guestrooms including 43 suites and offers 60,000 square feet of meeting space. The hotel is conveniently connected to Grand Central Terminal and is in close proximity to New York's greatest attractions including Central Park, Broadway theaters, Times Square and world-class shopping. The Grand Hyatt New York has one restaurant and a 24-hour access business center and fitness center.

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    Hyatt

    AMENITIES

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Free Internet
    • Pets not allowed
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Babysitting or child care
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.0 Good
    based on 6,023 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      9.6 "96% liked the proximity to sightseeing."
      9.5 "City centre within easy reach, said 95%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Good access to the airport, said 100%."
    • 7.2 "Good service."
      8.1 "81% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
      7.1 "71% found the restaurant service to be one of the best."
      8.7 "Hotel security was great, thought 87%."
      8.2 "Lovely bar service, according to 82%."
      8.6 "86% were happy with the shuttle service."
      9.0 "90% said the recreation staff was great."
    • 7.0 "Internet works."
      9.7 "97% thought it was a great value."
    • 6.9 "Breakfast is mediocre."
    • 6.2 "Average amenities."
      6.3 "63% thought the building was acceptable."
      6.9 "69% considered the lobby entrance to be so-so."
      5.6 "For only 56%, the facilities were new enough."
      6.9 "69% said the architecture was not spectacular."
      5.7 "57% found the grounds not bad."
    • 5.7 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
    • 5.1 "Average comfort."
      6.8 "Beds were acceptable for 68%."
    • 5.1 "Rooms are ok."
      5.2 "Only 52% said rooms were clean enough."
      6.8 "Beds were acceptable for 68%."
      6.0 "For only 60%, the tv was ok."
    • 5.0 "Average value."
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    Overall rating

    7.9 Good
    based on 2,409 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      9.6 "96% liked the proximity to sightseeing."
      9.6 "City centre within easy reach, said 96%."
    • 7.2 "Internet works."
    • 6.9 "Breakfast is mediocre."
    • 6.4 "Average amenities."
      6.4 "64% thought the building was acceptable."
      6.9 "69% considered the lobby entrance to be so-so."
      6.5 "65% said the architecture was not spectacular."
    • 6.2 "Service is ok."
      6.0 "60% said the reception staff was ok."
      5.9 "59% said the concierge service was sufficient."
      5.2 "52% found the room service acceptable."
      7.0 "70% found the restaurant service to be one of the best."
    • 5.5 "Average comfort."
      7.0 "70% said the beds were comfortable."
    • 5.3 "Average cleanliness."
    • 5.1 "Rooms are ok."
      7.0 "70% said the beds were comfortable."
      5.8 "For only 58%, the tv was ok."
    • 5.1 "Average value."
    View all review categories

    Overall rating

    7.9 Good
    based on 2,469 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      9.2 "92% liked the proximity to shopping."
      8.0 "Easily accessible by car, said 80%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.8 "Internet is average."
      5.5 "55% thought the wifi quality was ok."
    • 6.7 "Breakfast is mediocre."
    • 6.5 "Service is ok."
      5.8 "58% said the reception staff was ok."
      6.5 "65% said the concierge service was sufficient."
    • 5.9 "Average amenities."
      5.9 "59% thought the building was acceptable."
      6.8 "68% considered the lobby entrance to be so-so."
    • 5.1 "Average cleanliness."
    • 4.9 "Value below average."
      4.3 "57% said the breakfast was too expensive."
      2.7 "The price was too high for 73%."
    • 4.8 "Rooms are not good."
      4.6 "54% said rooms were small."
      1.9 "81% complained about the bathroom."
      4.8 "52% said rooms were dirty."
      1.3 "87% thought they were poorly maintained."
      0.7 "93% criticized the small bathroom."
      2.3 "77% found problems with the furniture."
      1.6 "84% said the bathroom was dirty."
      2.2 "Air conditioning was criticized by 78%."
      1.9 "81% were disappointed with the minibar."
      2.3 "77% had problems with the shower."
      2.2 "78% were unsatisfied with the kitchenette."
    • 4.6 "Not very comfortable."
      4.6 "54% said rooms were small."
      3.3 "67% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
      2.2 "Air conditioning was criticized by 78%."
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    Overall rating

    8.0 Good
    based on 481 reviews
    • 9.5 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
    • 7.0 "Good service."
      5.8 "58% said the reception staff was ok."
    • 5.9 "Average amenities."
      5.9 "59% thought the building was acceptable."
      6.5 "65% considered the lobby entrance to be so-so."
    • 5.7 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 5.0 "Average comfort."
      4.8 "52% said rooms were small."
      3.6 "64% thought it was too noisy."
    • 4.9 "Value below average."
    • 4.8 "Rooms are not good."
      4.8 "52% said rooms were small."
      1.9 "81% complained about the bathroom."
      4.6 "For 54%, the rooms looked old."
      1.2 "88% thought they were poorly maintained."
      2.7 "73% found problems with the furniture."
      1.7 "83% said the bathroom was dirty."
      1.8 "82% had problems with the shower."
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    Overall rating

    7.6 Good
    based on 662 reviews
    • 9.5 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
    • 7.0 "Internet works."
    • 6.7 "Service is ok."
      5.9 "59% said the reception staff was ok."
    • 6.6 "Breakfast is mediocre."
    • 5.7 "Vibe was decent."
      6.7 "Only 67% thought, the hotel was stylish."
      6.9 "69% considered the lobby entrance to be so-so."
    • 5.5 "Average comfort."
      5.1 "Only 51% said rooms were big enough."
      7.0 "70% said the beds were comfortable."
    • 5.3 "Average cleanliness."
    • 5.3 "Average amenities."
      5.3 "53% thought the building was acceptable."
      6.9 "69% considered the lobby entrance to be so-so."
      6.0 "60% said the architecture was not spectacular."
    • 4.7 "Value below average."
    • 4.4 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      5.0 "Only 50% said rooms were clean enough."
      1.2 "88% thought they were poorly maintained."
      2.0 "80% had problems with the shower."
      2.2 "78% found problems with the furniture."
      4.5 "For 55%, the rooms looked old."
      1.0 "90% criticized the small bathroom."
      1.5 "85% said the bathroom was dirty."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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