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Required to wear masks through the boarding gate and on the plane. Other friends who recently flew to the Canary Islands with a different airline were NOT required to wear masks.

I have been so disappointed with Aer Lingus our national carrier. Staff have been rude, unfriendly, poor etiquette and manners. Inappropriate grooming very low standards.. food completely inedible and dreadfully presented. Seat dirty, plane really cold and overall so disappointed . The inflight entertainment did not work on my flight Dublin to LA on EI 69 on both Sunday 9th October and Sunday 30th October. I was on the inaugural Miami to Dublin flight on EI140 on 21st October it too was so disappointing. I really like to use Aer Lingus I’m in the tourism and hospitality industry and visit North America at least for 12 weeks each year so I have always recommended Arr Lingus. But hand on heart after my experiences of transatlantic experience on my last 4 flights over the last 6 weeks it is very difficult to stand over this going forward. Luxury travel advisors have been mentioning to me their disappointment also which I did not agree with until recently. I am so disappointed and actually upset to see the service and standards to disappear from Aer Lingus.

My flight got canceled.

Would have been nice to have been woken ready for landing with a cup of tea, coffee or a meagre bottle of water.

There was literally one crew member for our whole section because two of them in our section just laid in the back rows for 5 hours (*this is not an exaggeration. we were surprised that we could find no one, that they didn't help us, but pointed to the one other woman, so we started counting). This made it difficult to order drinks and snacks and receive help when it was needed. I was pretty shocked honestly.

No online check in, guy from the asuper long queue to check in at the airport,

Flight was meant to depart at 1040AM. Technical issues needed us off the plane at 1230PM. No updates were given until 3PM, one update being the flight crew had all gone home and only the pilot remained who was still struggling to find help for the technical issue. All connecting flights were missed and we were told to find our own connections because the front desk crew couldn’t help us. By 7PM we were either rebooked automatically if we had connections or with a lot of resistance told another plane from our original destination was being sent to us to take those without connections over. All through out we were given two €5 snack/meal vouchers over a 10 hour period. Those with baggage and connections have not received updates on the location of our baggage. And we were not given or helped with finding overnight accommodations for our rebooked flights which were all the following day.

No charger connection on the plane

In flight meals left much to be desired

Boarding delays due to staffing issues. I appreciated the drink mid flight but only water? It was the one time in my travels I actually would have liked a soda or coffee etc

Those seats are incredibly narrow, and maybe it exists but I couldn’t find it but really? No chargers on your planes? For 5+ hour flights?

Entertainment and crew was great. Food was not fully heated and was very salty. The seats were very uncomfortable. There was barely any legroom and I’m 5’2”.

seat was cramped, food was terrible and service poor.

2 queues for check in at Malaga. One said AerClub boarding which was a small queue. The other queue was extremely long and slow. A lot of people who obviously were not aer club members joined the queue and were not checked. We were one and a half hours in the standard queue. No aer lingus staff to monitor the queue. Very unacceptable and frustrating.

My flgiht was missed and rerouted to Birmingham which took me a whole day to get to Bristol and I missed my daughter birthday party

Due to delay leaving Munich, rather than having a 3+ hour layover in Dublin had NO TIME between flights. Fortunately the staff in Dublin were prepared with our boarding passes for the flight to Boston, which staff could not issue in Munich due to computer problems (I GUESS?). The plane was FREEZING. Food was meh. Would be reluctant to fly AER LINGUS again.

Despite hours of attempts unable to do on-line booking, waited over 3 hours at Munich airport to get boarding pass, staff had to manually create the passenger list which took FOREVER. Plane left 2 hours late no accommodations, refreshments or assistance offered to the passengers in Munich. Arrived at the airport more than 3 hours in advance as advised. Instead of having a leisurely wait at the gate had to rush to make the flight. Unsure if I would make my connecting flight and no one had any information. Never again.