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Price was better than other airlines. Boarding process is very very slow

They flew a plain without air-conditioning the heat was un bearable and un safe it should be against the law and they should reimburse everyone. P.S. business class had AC disgraceful.

Hmm it was ok

Not good at all

Crew was not organized . Very uncomfortable flight. I will not fly again and will not suggest anyone.

Make it more comfortable in every way.

My children and I were all separated and put in middle seats throughout the entire plane where I could not have access to them. I was assured several times that the flight crew would not allow them to be separated from me. I asked in July, I asked in check in, and I asked at the gate. They all told me the flight crew would fix it. The flight was full so they needed to ask other passengers at the last second before taking off. It is a terrible policy to leave it up to other travelers wether or not children sit with gaurdians. It is dangerous and irresponsible. I could have at least prepared my children for flying alone (with water, supplies or the information to ask for what they needed) had everyone not assured me along the way that we would not be separated. I was humiliated on the plane waiting for the entire plane to board and could not stop crying for 5 hours because I knew I was just getting brushed off every time I requested help until it was too late (on the plane about to take off with the flight crew trying their best to move already seated and comfortable passengers around), and that even with a complaint, no procedures will change for future parents and no reparations will be made for the worst most damaging flight any of us has ever experienced. Aer Lingus will never accept responsibility, Large corporations always have the customer accept all consequences. These are shameful times we live in now.

Horrible experience. Late flight, no food or drinks, uncomfortable seats

The TV screens did not work. Flight was delayed and had us on the plane for 2 hours without moving. Extremely uncomfortable seats. Will never fly again

Terrible communication from Aer Lingus. The flight was delayed but nothing was communicated to passengers.

Staff were nicer than New York staff, but again the plane was old and scappy looking. No food or drinks for the price it’s ridiculous

Delay was terrible staff didn’t inform you, staff were rude and unfriendly. The plane was a piece of junk and extremely dirty on tv no headset. We got serviced a meal and nothing else no tea, coffee, beverages it was disgusting. I had a connecting flight with Aer Lingus and I informed the staff I had missed it due to the delay and they didn’t care they said if your not happy go somewhere else I was totally disappointed as I was going home for my mother’s funeral. I will not recommend Aer Lingus not a happy customer

Very useless airline - fraudulent at best with how they operate. None of my friends or family will EVER consider even browsing their site.

Hi- poor because aerlingus misplaced my infant car seat which is also a stroller. I flew from Boston and gate checked my car seat in Boston and they had told me I will get my car seat at the gate in Dublin- once I reach Dublin I was told the car seat was goin to the final destination. I had to carry my 10 months old with my carry ons and it wasn’t easy. Once I reached new castle- final destination my car seat wasn’t there and the ppl there were not very helpful. I had to buy it because I was without a care seat/ stroller. It’s a doona car seat and very pricey. I have filled out a form in new castle and hoping it will get shipped to me soon but I am very sad with this experience.

Aer lingus hired a charter plane to fly us back , staff had no clue what they were doing , plane had 2 bathrooms for 400 ppl and no TV’s

The crew was fine. Traveling is hard right now. That said, it was the least comfortable seat I’ve ever had on a flight. It was cramped and the cushion was worn out. Sitting on that for 6 hours was nearly unbearable. The tight quarters made it nearly impossible to eat the meal. There was NO entertainment- no movies no music, nothing. Not even a power outlet to charge mobile devices. Having made a number of transatlantic flights, there is an expectation of some of these amenities. They were completely absent.

See prior comment. Horrible service fro Aer Lingus and I feel like they did a bait and switch and placed passengers on a no name budget airline instead of their own aircraft.

There were massive flight delays and no communication from staff. Then without notifying us, they changed the aircraft to a non-Aer Lingus flight with no seat entertainment for a 7 hour cross Atlantic day time flight and the aircraft and flight crew were from some budget charter airline. The airline was old and did not seem safe and the food and service was horrible. My husband and I both suffered from sciatica pain because of the uncomfortable seats. Aer Lingus did not communicate these changes or offer to put passengers on a different flight. I will never fly them again.

The flight was just ok. We had a terrible delay at the gate. They said it was a technical issue. There was no wi fi and no service of water or snacks. We understand that we could buy water or other snacks but nothing was provided complimentary.