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Will use again

Pros: Overall good flight. Everyone was nice. Flight attendants were attentive. Plane was nice, clean, comfortable.

Cons: I had to pay for my wine. Usually my drinks have been free on trans Atlantic flights. Also movies were very limited, not a great selection.

Pros: On time departure and early arrival.

Cons: System wouldn't allow me to check in online but my wife, who was on the same booking, had no problems. Also, did not appreciate being charged for a cup of tea and a biscuit. It was only four euros fifty but still, seems like that ought to be included in the price of the ticket.

Comfortable plane with friendly flight crew

Pros: The seats were incredibly comfy.

Cons: They kept the cabin lights on throughout the entire flight, so it was impossible to sleep. My rating for entertainment and food is not really applicable because the flight was short and didn't have either.

Wonderful crew members and organized but outdated plane

Pros: Boarding, customer service, and flight crew were great. I also found the economy seats to be quite comfortable. I did not get sore or ache even on a transatlantic flight, although the under-seat storage was too tight to easily fit even a small backpack. I think the limited storage was only for an aisle seat, because there was a bar ensuring items did not slide into the aisle and endanger people walking through the cabin.

Cons: The plane was outdated. Plastic covers were missing from parts of the seat, which left exposed metal that I had to rest my leg against. My entertainment center also did not work. The touch screen did not function at all, and the map and games would not load. What did eventually work was still incredibly slow.

Pros: The crew were friendly but one side of the plane received water, coffee & tea after the meal but the other side didn't until the last snack. Again, one side got a hot snack and then they ran out so the other side only got cookies in a package.