Aer Lingus (EI) - Read reviews & book flights - KAYAK

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Guest reviews

Overall rating

7.4 Good

Based on 2,900 reviews

Overall

7.5

Boarding

7.6

Comfort

7.3

Crew

8.0

Entertainment

7.1

Food

6.9

Recent reviews

All reviews
Positive
Neutral
Negative

6.0

Budget Review

Pros: Cheap Flight, Cheap Service & Cheap Review. I got what I have paid for. That is OK.

Reviewed Aug 2017

review from
9.2

Good experience in general

Pros: Comfortable seats, skilled pilots and polite crew.

Cons: Our flight was delayed and therefore a late night became a very late night to get back home.

Reviewed Aug 2017

review from
6.6

Good crew and amenities

Pros: Great flight crew. Decent leg room in coach. Plenty of good free food on this long international flight.

Cons: The flight departed over two hours late. There were no updates despite the promise of one at a specific time. Bad communication with passengers in gate area.

Reviewed Aug 2017

review from
4.0

Aer Lingus needs to join the 21st century

Pros: Their best was merely adequate.

Cons: Unlike modern airlines Aer Lingus does NOT let you check in ahead of time. You have to WAIT in line forever with people checking luggage. Also, my flight was an hour late. No reason or apology given. It nearly made me miss my connecting flight

Reviewed Aug 2017

review from
9.0

Better Experience on a Larger Aircraft

Pros: The staff was pleasant and welcoming. They directed us to the aisle for our seats. The staff at the airport were also very courteous and no question was too small to answer.

Cons: I didn't like the fact that the person sitting behind me kept using his knees to make my ride uncomfortable because I reclined my seat too much. Instead of talking, he was rude in action. The stewardess did tell him that I had a right to recline when he motioned to her. I think the seats shouldn't be allowed to recline so much even though it is more comfortable for a long ride. The screen is very close to one's face when the passenger in front reclines all the way. The airport didn't have any compatible charging ports for iphones from the USA. But the plane had them. That's good. It would be good if mobile check-in boarding passes were acceptable.

Reviewed Aug 2017

review from
4.4

Boarding Thoughts

Cons: The line for checking in was very long and the workers were very slow and not too friendly. The boarding was carried out in a first come first serve way. People started a line and instead of calling passengers by number groups, those in charge did nothing! So, my husband and I waited and noticed that people were boarding as is.

Reviewed Aug 2017

review from
10.0

Pros: Fantastic flight service

Reviewed Aug 2017

review from
5.6

Cons: no entertainment.

Reviewed Aug 2017

review from
6.3

Interesting experience with new airline

Pros: Got Shuffled off by British Airways onto them the seats were good and the plane was new model

Cons: Staff did not know how to behave when asking you a question, seemed upset and your comfort was none of there concern.

Reviewed Aug 2017

review from
6.3

My thoughts on Aer Lingus.

Pros: All was ok on trip. We didn't have food or drink.

Cons: The trip while 10mins late leaving was ok. The big problem I felt was we were going to a funeral and 2 booked Monday and 3 booked Tuesday. We are 3 retired ladies and had to pay €276 each while the 2 men paid €150.

Reviewed Aug 2017

review from
7.3

O'Hare to Dublin

Pros: Flight arrived on time.

Cons: Check in line was very long--took over an hour. Entertainment screen did not function real well.

Reviewed Aug 2017

review from
10.0

Outstanding service.

Pros: Constant attention to comfort

Reviewed Aug 2017

review from

9.2

Good experience in general

Pros: Comfortable seats, skilled pilots and polite crew.

Cons: Our flight was delayed and therefore a late night became a very late night to get back home.

Reviewed Aug 2017

review from
9.0

Better Experience on a Larger Aircraft

Pros: The staff was pleasant and welcoming. They directed us to the aisle for our seats. The staff at the airport were also very courteous and no question was too small to answer.

Cons: I didn't like the fact that the person sitting behind me kept using his knees to make my ride uncomfortable because I reclined my seat too much. Instead of talking, he was rude in action. The stewardess did tell him that I had a right to recline when he motioned to her. I think the seats shouldn't be allowed to recline so much even though it is more comfortable for a long ride. The screen is very close to one's face when the passenger in front reclines all the way. The airport didn't have any compatible charging ports for iphones from the USA. But the plane had them. That's good. It would be good if mobile check-in boarding passes were acceptable.

Reviewed Aug 2017

review from
10.0

Pros: Fantastic flight service

Reviewed Aug 2017

review from
10.0

Outstanding service.

Pros: Constant attention to comfort

Reviewed Aug 2017

review from

6.6

Good crew and amenities

Pros: Great flight crew. Decent leg room in coach. Plenty of good free food on this long international flight.

Cons: The flight departed over two hours late. There were no updates despite the promise of one at a specific time. Bad communication with passengers in gate area.

Reviewed Aug 2017

review from
7.3

O'Hare to Dublin

Pros: Flight arrived on time.

Cons: Check in line was very long--took over an hour. Entertainment screen did not function real well.

Reviewed Aug 2017

review from

6.0

Budget Review

Pros: Cheap Flight, Cheap Service & Cheap Review. I got what I have paid for. That is OK.

Reviewed Aug 2017

review from
4.0

Aer Lingus needs to join the 21st century

Pros: Their best was merely adequate.

Cons: Unlike modern airlines Aer Lingus does NOT let you check in ahead of time. You have to WAIT in line forever with people checking luggage. Also, my flight was an hour late. No reason or apology given. It nearly made me miss my connecting flight

Reviewed Aug 2017

review from
4.4

Boarding Thoughts

Cons: The line for checking in was very long and the workers were very slow and not too friendly. The boarding was carried out in a first come first serve way. People started a line and instead of calling passengers by number groups, those in charge did nothing! So, my husband and I waited and noticed that people were boarding as is.

Reviewed Aug 2017

review from
5.6

Cons: no entertainment.

Reviewed Aug 2017

review from
6.3

Interesting experience with new airline

Pros: Got Shuffled off by British Airways onto them the seats were good and the plane was new model

Cons: Staff did not know how to behave when asking you a question, seemed upset and your comfort was none of there concern.

Reviewed Aug 2017

review from
6.3

My thoughts on Aer Lingus.

Pros: All was ok on trip. We didn't have food or drink.

Cons: The trip while 10mins late leaving was ok. The big problem I felt was we were going to a funeral and 2 booked Monday and 3 booked Tuesday. We are 3 retired ladies and had to pay €276 each while the 2 men paid €150.

Reviewed Aug 2017

review from

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Aer Lingus

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Aer Lingus contact information

EI IATA code
0333 006 6920 Call
aerlingus.com Visit

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