Aer Lingus (EI) - Read reviews & book flights

IATA code	EI
Routes	186
Top route	Dublin to London Heathrow
Airports served	80
Top airport	Dublin

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leg room

customer service

connecting flight

lost luggage

short flight

crew was friendly

great flight

entertainment options

good food

seats were very uncomfortable

boarding pass

food and entertainment

friendly staff

international flight

0.0

JustFly.com won't send me fare rules!

Cons: Had to cancel trip due to avalanche risk and snowed out resort. In order to claim insurance CSA travel protection I need a copy of flight fare rules. But JustFly will not send me a copy of those rules. Some crazy policy that requires I pay $150 cancellation fee in order to get those. If I own the ticket don't I have a right to know what the rules are? CSA and JustFly have created a catch 22. CSA requires something to make a claim but JustFly won't provide it!

Reviewed Jan 2019

review from
7.3

Pros: The entertainment was great.

Cons: It was hard coming home since we can't bring any food with meat on the international flight coming back to the USA. Or at least the food I brought, a sandwich was not allowed because of customs. I can't eat the food that was offered. I'm glutten intolerant and dairy involerant. Not sure there's a whole lot to do about it besides buy prepackaged food that don't have meat, vegtabjes or fruit. Protien bars may have worked. We brought two bottles of water each from the terminal. I could have used more, even with the drink service. The flight attendants we're having thier own personal conversation while passing out food and ran by when it came to the final trash clean up. When I got up to use the facilities I tried throwing my trash away but was ignored by a crew member while she was resting.

Reviewed Jan 2019

review from
2.0

Cons: The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights.

Reviewed Jan 2019

review from
5.0

Cons: See above

Reviewed Jan 2019

review from
4.3

Scandalous luggage check

Pros: Food was ok

Cons: Who starts a boarding process 2h before the flight with only 2 counters, with no possibility to check in online (even for those without luggage) and no automatic machine? I'm very glad the company had the kindness to wait for us on the last call for boarding when you finally check your luggage 30min before departure. Should we talk about the politeness of your fight crew? In short, very disrespectful. Delivering the luggage took an extremely long time

Reviewed Jan 2019

review from
4.3

Suitcase did not come on flight transfer

Cons: Dublin airport No suitcase when we arrived No food. No inflight entertainment

Reviewed Jan 2019

review from
4.6

Cons: Dublin airport - huge lines foe transfers

Reviewed Jan 2019

review from
10.0

Excellent all the way around

Pros: From check in to security to boarding everything was smooth with no waiting. Thanks for a great flight.

Reviewed Jan 2019

review from
10.0

Pros: They provided a lot of leg room and we arrived about an hour ahead of schedule.

Reviewed Jan 2019

review from
2.0

Worst Customer Service

Pros: I liked the service once we left Dublin but once it was time to arrive to Leeds everything went downhill.

Cons: Our flight did not land to Leeds but to Manchester. I thought this would not be an issue to get my connecting flight to London. As I tried to explain to the airline attendants about my connecting flight they had no idea what was going on and said it wasn't their issue I would have to go to Leeds and explain to them what was happening. I asked if there was a way we could call them and see if I could just get a flight to London from Manchester. They said no. I tried to get a number to call myself still nothing. They sent everyone from the flight onto a coach bus to Leeds. Once I arrived to Leeds, I spoke with Ben and explained my situation. He said there were no more flights to London or anywhere near there. And there wasn't any flights to Austin, TX which was my end point either. He explained there wasn't anything they could do except fly me in the morning to London. I agreed but then come to find out he had to send me back to Manchester. Now I had already had my arrangements to stay in London for the night so I did not have much money left. He said they would take care of the accommodations and the flight to London. I was VERY PATIENT. Within this he was telling me how close they were to closing. I explained I needed everything in place before they even left because I was traveling alone in an unknown country or city. He arranged a cab to take me back to Manchester and a hotel to stay in with dinner and breakfast available. I thought everything would get better but of course it didn't. Ben clearly knew I had my checked bag and carry on. When I'm about to board the flight to London they charged me 60 pounds for my CHECKED BAG. Now this was already included on flight to begin with if all of this had not happened. The attendant did not want to listen to my story and kept passing me to another attendant that said there's nothing they could do. I had to pay since I couldn't leave my belongings. Once i arrived to London. I had to get my bag and RECHECK IN MY BAG. AGAIN they tried to charge me for my checked bag. This time I had enough of your airline and explained it was all included in my flight and I went on a rant with the attendant. He just stared and printed out the ticket for my bag. Didn't look at the computer. Didn't even explain why it's all of sudden taken care of that I don't have to pay anymore. I had no patience to hear his excuse but just wanted to get back home. This has been the worst experience I have ever had with an airline. Frontier isn't even this unorganized. Shouldn't there be a process for these kind of situations already?

Reviewed Dec 2018

review from
8.0

Pros: Flight on time

Cons: Upon check in Dublin there was only one attendant at the check in counter in business class. Had seat assigned when I booked the flight and check in counter gave different seats so was not sitting beside my husband.

Reviewed Dec 2018

review from
10.0

5 Star

Pros: The welcome, hospitality and service by the crew were all excellent

Reviewed Dec 2018

review from

10.0

Excellent all the way around

Pros: From check in to security to boarding everything was smooth with no waiting. Thanks for a great flight.

Reviewed Jan 2019

review from
10.0

Pros: They provided a lot of leg room and we arrived about an hour ahead of schedule.

Reviewed Jan 2019

review from
10.0

5 Star

Pros: The welcome, hospitality and service by the crew were all excellent

Reviewed Dec 2018

review from

7.3

Pros: The entertainment was great.

Cons: It was hard coming home since we can't bring any food with meat on the international flight coming back to the USA. Or at least the food I brought, a sandwich was not allowed because of customs. I can't eat the food that was offered. I'm glutten intolerant and dairy involerant. Not sure there's a whole lot to do about it besides buy prepackaged food that don't have meat, vegtabjes or fruit. Protien bars may have worked. We brought two bottles of water each from the terminal. I could have used more, even with the drink service. The flight attendants we're having thier own personal conversation while passing out food and ran by when it came to the final trash clean up. When I got up to use the facilities I tried throwing my trash away but was ignored by a crew member while she was resting.

Reviewed Jan 2019

review from
8.0

Pros: Flight on time

Cons: Upon check in Dublin there was only one attendant at the check in counter in business class. Had seat assigned when I booked the flight and check in counter gave different seats so was not sitting beside my husband.

Reviewed Dec 2018

review from

0.0

JustFly.com won't send me fare rules!

Cons: Had to cancel trip due to avalanche risk and snowed out resort. In order to claim insurance CSA travel protection I need a copy of flight fare rules. But JustFly will not send me a copy of those rules. Some crazy policy that requires I pay $150 cancellation fee in order to get those. If I own the ticket don't I have a right to know what the rules are? CSA and JustFly have created a catch 22. CSA requires something to make a claim but JustFly won't provide it!

Reviewed Jan 2019

review from
2.0

Cons: The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights.

Reviewed Jan 2019

review from
5.0

Cons: See above

Reviewed Jan 2019

review from
4.3

Scandalous luggage check

Pros: Food was ok

Cons: Who starts a boarding process 2h before the flight with only 2 counters, with no possibility to check in online (even for those without luggage) and no automatic machine? I'm very glad the company had the kindness to wait for us on the last call for boarding when you finally check your luggage 30min before departure. Should we talk about the politeness of your fight crew? In short, very disrespectful. Delivering the luggage took an extremely long time

Reviewed Jan 2019

review from
4.3

Suitcase did not come on flight transfer

Cons: Dublin airport No suitcase when we arrived No food. No inflight entertainment

Reviewed Jan 2019

review from
4.6

Cons: Dublin airport - huge lines foe transfers

Reviewed Jan 2019

review from
2.0

Worst Customer Service

Pros: I liked the service once we left Dublin but once it was time to arrive to Leeds everything went downhill.

Cons: Our flight did not land to Leeds but to Manchester. I thought this would not be an issue to get my connecting flight to London. As I tried to explain to the airline attendants about my connecting flight they had no idea what was going on and said it wasn't their issue I would have to go to Leeds and explain to them what was happening. I asked if there was a way we could call them and see if I could just get a flight to London from Manchester. They said no. I tried to get a number to call myself still nothing. They sent everyone from the flight onto a coach bus to Leeds. Once I arrived to Leeds, I spoke with Ben and explained my situation. He said there were no more flights to London or anywhere near there. And there wasn't any flights to Austin, TX which was my end point either. He explained there wasn't anything they could do except fly me in the morning to London. I agreed but then come to find out he had to send me back to Manchester. Now I had already had my arrangements to stay in London for the night so I did not have much money left. He said they would take care of the accommodations and the flight to London. I was VERY PATIENT. Within this he was telling me how close they were to closing. I explained I needed everything in place before they even left because I was traveling alone in an unknown country or city. He arranged a cab to take me back to Manchester and a hotel to stay in with dinner and breakfast available. I thought everything would get better but of course it didn't. Ben clearly knew I had my checked bag and carry on. When I'm about to board the flight to London they charged me 60 pounds for my CHECKED BAG. Now this was already included on flight to begin with if all of this had not happened. The attendant did not want to listen to my story and kept passing me to another attendant that said there's nothing they could do. I had to pay since I couldn't leave my belongings. Once i arrived to London. I had to get my bag and RECHECK IN MY BAG. AGAIN they tried to charge me for my checked bag. This time I had enough of your airline and explained it was all included in my flight and I went on a rant with the attendant. He just stared and printed out the ticket for my bag. Didn't look at the computer. Didn't even explain why it's all of sudden taken care of that I don't have to pay anymore. I had no patience to hear his excuse but just wanted to get back home. This has been the worst experience I have ever had with an airline. Frontier isn't even this unorganized. Shouldn't there be a process for these kind of situations already?

Reviewed Dec 2018

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