|Top route||London Heathrow to Dublin|
Charging 8 Euro for a cup of coffee but not telling passengers that coffee wasn't free. I have never had a flight where you paid for soft drinks. There was no entertainment, which is fine for a short flight.
Price was better than other airlines. Boarding process is very very slow
They flew a plain without air-conditioning the heat was un bearable and un safe it should be against the law and they should reimburse everyone. P.S. business class had AC disgraceful.
The staff on the plane was friendly and the food they served was very flavorful. It was kinda tight quarters in the seats but the seat was comfortable.
Hmm it was ok
Not good at all
Crew was not organized . Very uncomfortable flight. I will not fly again and will not suggest anyone.
Make it more comfortable in every way.
My children and I were all separated and put in middle seats throughout the entire plane where I could not have access to them. I was assured several times that the flight crew would not allow them to be separated from me. I asked in July, I asked in check in, and I asked at the gate. They all told me the flight crew would fix it. The flight was full so they needed to ask other passengers at the last second before taking off. It is a terrible policy to leave it up to other travelers wether or not children sit with gaurdians. It is dangerous and irresponsible. I could have at least prepared my children for flying alone (with water, supplies or the information to ask for what they needed) had everyone not assured me along the way that we would not be separated. I was humiliated on the plane waiting for the entire plane to board and could not stop crying for 5 hours because I knew I was just getting brushed off every time I requested help until it was too late (on the plane about to take off with the flight crew trying their best to move already seated and comfortable passengers around), and that even with a complaint, no procedures will change for future parents and no reparations will be made for the worst most damaging flight any of us has ever experienced. Aer Lingus will never accept responsibility, Large corporations always have the customer accept all consequences. These are shameful times we live in now.
No food or entertainment as this is a short flight
The flight attendance were honestly very helpful. I think that the quality of the food could be better and more entertainment options like other airlines have
The boarding process was really bad. The flight was delayed two hours and yet they put up the sign that showed boarding opening an hour before the delayed takeoff time. Then they didn't actually open the gate until 15 minutes *after* our delayed boarding time with no announcements. Communication could have been much better.
Very good service. I was booked on a later flight that evening and I was facilitated on an earlier flight. Hostess was excellent
I liked sitting in the "A" window seat. Much more room than in middle rows. I liked the meals, as well. I didn't like waiting in the plane for an hour before actual take-off.
I liked boarding plane right outside gate at BHX, without the need for a bus shuttle tom plane. I did not like waiting in line for over an hour to check-in luggage.
Horrible experience. Late flight, no food or drinks, uncomfortable seats
The TV screens did not work. Flight was delayed and had us on the plane for 2 hours without moving. Extremely uncomfortable seats. Will never fly again
Terrible communication from Aer Lingus. The flight was delayed but nothing was communicated to passengers.
Staff were nicer than New York staff, but again the plane was old and scappy looking. No food or drinks for the price it’s ridiculous
Delay was terrible staff didn’t inform you, staff were rude and unfriendly. The plane was a piece of junk and extremely dirty on tv no headset. We got serviced a meal and nothing else no tea, coffee, beverages it was disgusting. I had a connecting flight with Aer Lingus and I informed the staff I had missed it due to the delay and they didn’t care they said if your not happy go somewhere else I was totally disappointed as I was going home for my mother’s funeral. I will not recommend Aer Lingus not a happy customer
Very useless airline - fraudulent at best with how they operate. None of my friends or family will EVER consider even browsing their site.
Compact plane. Not enough room in aisle for carts, folks walking back and forth without hitting the aisle person.
Hi- poor because aerlingus misplaced my infant car seat which is also a stroller. I flew from Boston and gate checked my car seat in Boston and they had told me I will get my car seat at the gate in Dublin- once I reach Dublin I was told the car seat was goin to the final destination. I had to carry my 10 months old with my carry ons and it wasn’t easy. Once I reached new castle- final destination my car seat wasn’t there and the ppl there were not very helpful. I had to buy it because I was without a care seat/ stroller. It’s a doona car seat and very pricey. I have filled out a form in new castle and hoping it will get shipped to me soon but I am very sad with this experience.
Aer lingus hired a charter plane to fly us back , staff had no clue what they were doing , plane had 2 bathrooms for 400 ppl and no TV’s
Flight was fine but despite a 4 1/2 hour layover in Dublin, my luggage did not make it onto the next flight to Dallas. 5 days later and still not here
The crew was fine. Traveling is hard right now. That said, it was the least comfortable seat I’ve ever had on a flight. It was cramped and the cushion was worn out. Sitting on that for 6 hours was nearly unbearable. The tight quarters made it nearly impossible to eat the meal. There was NO entertainment- no movies no music, nothing. Not even a power outlet to charge mobile devices. Having made a number of transatlantic flights, there is an expectation of some of these amenities. They were completely absent.
See prior comment. Horrible service fro Aer Lingus and I feel like they did a bait and switch and placed passengers on a no name budget airline instead of their own aircraft.
There were massive flight delays and no communication from staff. Then without notifying us, they changed the aircraft to a non-Aer Lingus flight with no seat entertainment for a 7 hour cross Atlantic day time flight and the aircraft and flight crew were from some budget charter airline. The airline was old and did not seem safe and the food and service was horrible. My husband and I both suffered from sciatica pain because of the uncomfortable seats. Aer Lingus did not communicate these changes or offer to put passengers on a different flight. I will never fly them again.
Plenty of food, good selection on movies, seats were a little hard and really narrow
The flight was just ok. We had a terrible delay at the gate. They said it was a technical issue. There was no wi fi and no service of water or snacks. We understand that we could buy water or other snacks but nothing was provided complimentary.
On board Aer Lingus flights, cabin baggage should not exceed 48x33x20cm. If your hand luggage is bigger, the Aer Lingus assistance team will most likely ask you to pay extra for checked luggage.
Aer Lingus offers direct flights to 68 cities in 20 different countries. Dublin, London, and Brussels are the most popular cities covered by Aer Lingus.
Aer Lingus concentrates most of its flight operations in Dublin.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Aer Lingus.
Aer Lingus is a national airline of Ireland and operates out of its hub in Dublin. Flying extensively throughout the United Kingdom and Europe, popular vacation destinations such as France, Greece and Croatia make up a large portion of their seasonal routes. It has operated services across the Atlantic Ocean to New York since 1958 and has since expanded to offer more than 10 other American cities.
In 2015 it was bought by the International Airline Group and now exists as a subsidiary of the company alongside other European airlines Vueling, Iberia and British Airways. Codeshare agreements are in place with a number of other carriers including United Airlines, Etihad Airways, Air Canada, Alaska Airlines and WestJet. Despite having a limited number of scheduled flights through North America, Aer Lingus is able to offer a range of services via these codeshare agreements.
Preferring to use only Airbus planes, the Aer Lingus fleet is predominantly made up of short-to-medium range jets such as the A320 family. Boeing and British Aerospace aircraft have been phased out of the fleet. A distinctive green shamrock leaf is located on the tail of the aircraft. All flights within Europe operate with just an Economy cabin; however, longer transatlantic services also offer Business Class.
It exists as the official airline of the Irish Rugby Team, helping the players and staff fly across the world to compete in tournaments. The faces of star players have been detailed on the body of some of the aircraft, dubbed the Green Spirit. The regular shamrock feature is stylized within a rugby ball on these special models.