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Pros: On time

Cons: Everything. Bad business class food. Old movies. No inflight service.

Cons: Everything

Pros: Some staff were good others could not be bothered.

Cons: Nicer staff

Cons: lost my luggage

Cons: lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation

Cons: Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel

Cons: Creaky seats in business class, below average selection of inflight movies and food that was substandard. This was a very oddly configured A330 with the seats in business way too close to each other. Every time they make an announcement you have to deselect whatever you were watching again.

Pros: Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill

Cons: Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS

Pros: cabin crew very friendly and professional

Cons: Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar

Pros: Price were amongst the cheapest

Cons: Terrible cabin cleaness and rude crew members. Nothing matches the Malaysian hospitality promoted.

Cons: Flight delay announcement could have been made much earlier

Cons: Feel airline maintenance is slipping second flight in a week where they have tv trouble

Cons: Worst business class seat in the air. Departed 90 minutes late due to mechanical issues

Pros: Crew is ok, accommodating, entertainment system ok, food ok.

Cons: level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service.

Pros: the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all.

Cons: the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum.

Pros: The airline better than the budget ariline

Cons: The agency that booked through not so cooperative and complicated

Pros: Very little.

Cons: Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats.

Pros: Crews were good.

Cons: Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines.

Cons: No seat back entertainment. Very old plane.

Cons: The KUL to DPS leg was on one of the oldest planes I’ve flown. A 737 with no seat back screens. They handed out 2 inch thick “tablets” in Business class, with no touch screen and only a handful of 10 year old movies.

Cons: Cancel last minute and no compensation given, how rude it is.

Pros: On time

Cons: No control of children on group tour, allowed to yell and run around. Express Immigration pass not available

Pros: This flight nothign

Cons: Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight.

Cons: Seat, food, service