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2.0
Getting off the flight. More often than not, Philippine Airlines has been our airline of choice because we found their rates to be fair and flights direct and easy. Despite the fact that the PAL terminal was pretty poor, and the food on board was never really decent, we remained loyal to PAL for quite a few years. On our way back to Melbourne from Manila on June 17, Saturday, Colin, Hendrix and I were awaiting boarding at gate 10 for flight PR 209. Having flown with PAL from Melbourne to Manila (as well as with another airline from Manila to Manchester and back), we understood that the usual procedure was to allow passengers with infants to board first. Due to the lack of order (there were no clear queues in sight), Colin decided to ask 3 different PAL personnel if there was, indeed, a priority queue for people travelling with infants. ALL THREE PERSONNEL ASSURED US THAT THEY WERE NOT YET BOARDING AND THAT WE WOULD BE CALLED UPON PRIOR TO THEM LETTING ANYONE ELSE ON THE PLANE. 2 minutes later, a PAL personnel appears with signage that reads certain row numbers and begins to call out to ALL PASSENGERS FOR BOARDING. Colin swiftly rushes to the front (me and baby in tow) and demands an explanation as to why we were told one thing but are watching them act upon something completely different. I wish I was joking when I tell you that the personnel just stared blankly at us and then carried on checking boarding passes. No apologies, no explanation offered. As soon as we boarded, Colin turned to the first flight steward he saw and asked for a complaint form and told this could ONLY be done online, to which Colin requested we be given the email/web address upon take off. The seats assigned to us were on the right most side of the aircraft, a window and a middle seat. As Colin was placing our bags in the overhead compartment, the steward called to Colin from across the aisle (past the 3 seats in the middle of the plane) to introduce the purser, Jolly Bello. Please note this was happening while people were also trying to get past and get to their seats -and Mr. bello called out across the aisle, "I heard you have a complaint??" to which Colin, baffled, replied "yes do you want to come over here so we aren’t shouting over these people?". Colin yet again told this purser what the complaint was about and was asked (verbatim) "so would you like to make a complaint against THEM?" Would the correct protocol not be to 1. Apologise for any confusion, miscommunication or poor service, 2. Take some responsibility and acknowledge the complaint and 3. Maybe come approach us AFTER TAKE OFF and not while everyone is trying to board the plane? We are no longer choosing Philippine Airlines.
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6.0
Check in at Kuala was a chaos. The agents were at a lost not knowing how to handle the family in front of me. It took them more than 30 minutes to handle just one family. I think there must be something wrong with the booking system. It took me 45 minutes to complete my check in.
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5.6
The price is quite competitive. That is my only reason to choose Philippine Airline. In the Manila Airport, once you entered into the waiting area, it would be a hassle to go to the washroom, for you have to go through the security check lineup again to go back to the waiting area.
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10.0
Vwry pleasant flight None
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7.0
The food was better. The flight got delay for 1 hour.
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10.0
Nothing
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8.0
Most things went smoothly and the return leg arrived 20 minutes early Late change of gate for opening leg
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8.0
One of the flight attendants from my flight to Manila from Bangkok was very helpful in getting the ground crew to help me transfer from terminal 2 to terminal 3 by using the transfer bus. One of the taxi drivers wanted to take me for 800 pesos. But not only did I not have to deal with traffic on the street but be cause we were riding on the tarmac we saved a lot of time. Thanks to the helpful flight attendant. We left late from Bangkok and I was afraid I would not make my connection.
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2.0
The flight was delay for 3hours,the airline did not give us any updates during the delay,also nothing was offered to us(customers) in return for their delay.
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6.6
Philippine Airlines makes it hard to upgrade seats. No on board entertainment.
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10.0
Vwry pleasant flight None
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10.0
Nothing
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8.0
Most things went smoothly and the return leg arrived 20 minutes early Late change of gate for opening leg
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8.0
One of the flight attendants from my flight to Manila from Bangkok was very helpful in getting the ground crew to help me transfer from terminal 2 to terminal 3 by using the transfer bus. One of the taxi drivers wanted to take me for 800 pesos. But not only did I not have to deal with traffic on the street but be cause we were riding on the tarmac we saved a lot of time. Thanks to the helpful flight attendant. We left late from Bangkok and I was afraid I would not make my connection.
review from
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2.0
Getting off the flight. More often than not, Philippine Airlines has been our airline of choice because we found their rates to be fair and flights direct and easy. Despite the fact that the PAL terminal was pretty poor, and the food on board was never really decent, we remained loyal to PAL for quite a few years. On our way back to Melbourne from Manila on June 17, Saturday, Colin, Hendrix and I were awaiting boarding at gate 10 for flight PR 209. Having flown with PAL from Melbourne to Manila (as well as with another airline from Manila to Manchester and back), we understood that the usual procedure was to allow passengers with infants to board first. Due to the lack of order (there were no clear queues in sight), Colin decided to ask 3 different PAL personnel if there was, indeed, a priority queue for people travelling with infants. ALL THREE PERSONNEL ASSURED US THAT THEY WERE NOT YET BOARDING AND THAT WE WOULD BE CALLED UPON PRIOR TO THEM LETTING ANYONE ELSE ON THE PLANE. 2 minutes later, a PAL personnel appears with signage that reads certain row numbers and begins to call out to ALL PASSENGERS FOR BOARDING. Colin swiftly rushes to the front (me and baby in tow) and demands an explanation as to why we were told one thing but are watching them act upon something completely different. I wish I was joking when I tell you that the personnel just stared blankly at us and then carried on checking boarding passes. No apologies, no explanation offered. As soon as we boarded, Colin turned to the first flight steward he saw and asked for a complaint form and told this could ONLY be done online, to which Colin requested we be given the email/web address upon take off. The seats assigned to us were on the right most side of the aircraft, a window and a middle seat. As Colin was placing our bags in the overhead compartment, the steward called to Colin from across the aisle (past the 3 seats in the middle of the plane) to introduce the purser, Jolly Bello. Please note this was happening while people were also trying to get past and get to their seats -and Mr. bello called out across the aisle, "I heard you have a complaint??" to which Colin, baffled, replied "yes do you want to come over here so we aren’t shouting over these people?". Colin yet again told this purser what the complaint was about and was asked (verbatim) "so would you like to make a complaint against THEM?" Would the correct protocol not be to 1. Apologise for any confusion, miscommunication or poor service, 2. Take some responsibility and acknowledge the complaint and 3. Maybe come approach us AFTER TAKE OFF and not while everyone is trying to board the plane? We are no longer choosing Philippine Airlines.
review from
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6.0
Check in at Kuala was a chaos. The agents were at a lost not knowing how to handle the family in front of me. It took them more than 30 minutes to handle just one family. I think there must be something wrong with the booking system. It took me 45 minutes to complete my check in.
review from
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5.6
The price is quite competitive. That is my only reason to choose Philippine Airline. In the Manila Airport, once you entered into the waiting area, it would be a hassle to go to the washroom, for you have to go through the security check lineup again to go back to the waiting area.
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2.0
The flight was delay for 3hours,the airline did not give us any updates during the delay,also nothing was offered to us(customers) in return for their delay.
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