Traveller reviews
Overall rating
6.9
Good
Based on 109 reviews
Boarding
6.4
Comfort
6.6
Crew
7.6
Entertainment
6.4
Food
6.5
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Philippine Airlines information
| IATA code | PR |
|---|---|
| Routes | 109 |
| Top route | Cebu City Mactan Intl to Manila Ninoy Aquino Intl |
| Airports served | 48 |
| Top airport | Manila Ninoy Aquino Intl |
Latest Philippine Airlines Flight Deals
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Philippine Airlines traveller reviews
Pros
"Good flight on time."
(in 11 reviews)
"Crew was very good."
(in 218 reviews)
""Nice crew, direct flight to LAX""
(in 139 reviews)
Cons
"Business class seats are old."
(in 18 reviews)
"Departure was over one hour late."
(in 9 reviews)
"Movie selection was ok."
(in 13 reviews)
Recent reviews
Traveller rating
688
317
265
213
3
Find reviews that mention:
flight was delayed
flight attendants
direct flight
crew was great
food was good
great service
entertainment system
movie selection
business class
hour delay
flight was on time
two hours
need more leg room
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10.0
Need vegetarian options. It’s insane that you have to actually call the airline 72 hours in advance to request a vegetarian option. I upgraded to business class, and think that menu should automatically have a vegetarian meal option.
review from
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8.0
It was fine. Not the greatest but not the worst. Could have better selection of movies for a 16 hour flight, and WiFi that actually works.
review from
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8.0
My flight from Brisbane to Manila we were delayed which delayed my transportation to pampanga which cost me a lot of money At the airport in Brisbane we went to collect a voucher for food recieved voucher after waiting in line for a hour then in line at food stahl then we are now boarding the pr 222 so that was a wast of time Then a autistic child kicked me the whole trip It was a nightmare of a flight I’m not a person who complains but that trip was the worst flight I have ever taken I thinking what to do next Will talk to somebody on monday
review from
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8.0
Boarding time is delayed.
review from
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10.0
Everything was fantastic and the prices were great
review from
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6.0
Travelling in transit to USA or Australia .You have to reclaim your luggage at Gate 4 in secure area.atbzTerminal 2 in Manila .Claim your bags and open them so a gun shot residue test. Close all cases and return to Phillipines Airline staff. I had the misfortune to go to Mabuhay Business Class on my journey to US A it's a disaster full of passengers so small 2 main rooms tiny.Food provided was terrible 3 empty trays ,had to eat a cheese and tomato sandwich only thing left. Drinks were cold and alcohol served at a bar which was staffed by Phillipine staff. Toilets were not clean.All departure areas in Terminal 2 are a bun fight. Staff are not consistent with carry on luggage.A guy in economy came on board with 5 large carry on items.Many paxs had 2-3 carry on bags.No room in overhead lockers , the time it takes pax to get these bags into overhead lockers holds up boarding .Further xray of carry on luggage is at entrance to Departure area.Very little space to sit on outside dept gate,Terminal 2 at Manila airport should be avoided at all cost.Staff on aircraft were pleasant.
review from
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10.0
Everything about the flight and crew was amazing. They were helpful, courteous, responsive, and friendly. I lost my air pods in the seat and they took their time finding them, all with a smile on their faces. The food was good, drinks plentiful. The only minus was that my entertainment module was not working, but I was offered miles, which was lovely. Mabuhay Philippine Airlines!
review from
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6.0
I love Philippine Airlines but I hate Kayak ieagle agency. I’m unable to rebook a flight. Very inconvenient, will not purchase again with Kayak.
review from
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4.0
Flight was postponed and delayed multiple times and I did not appreciate it. Good thing I ate before I left the house or I would have starved.
review from
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8.0
I had a connection to make to get back to the east coast and set it up so I had 3.5 hours layover to make the flight. PAL changed the departure time from the Philippines by 2 hours so then I only had 1.5 hours to get off the plane, get through customs and immigration, get my luggage, walk to the domestic terminal, check in for my flight, get through security and to my gate in time to catch my flight. Impossible, especially since I was seated in row 66. An angel of mercy, otherwise known as a stewardess who I shared my problem with, moved me up to business class just before we landed. I only had a backpack so I was up when the seat belt sign went off, third off the plane, first through customs (I am old but I can still jog) and made it to my flight on time. No thanks to PAL for changing the schedule which caused me tons of stress for days before and on the flight. Thanks to the dear stewardess who made it possible to catch my flight. I don't know her name be she is my PAL nominee for employee of the year.
review from
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10.0
air hostess on flight manilla yo vacouver were amazing. so friendly and professional best experience ever thank you
review from
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6.0
Flight was delayed. Supposed to be straight flight but stopped over in hawaii
review from
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6.0
Three hours in a cold transfer room with no water or food and with our passports taken is unacceptable. This was unacceptable customer treatment and may very well result in us never flying PAL again. Nobody would give us answers and nobody would fetch a supervisor to resolve our numerous complaints.
review from
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10.0
boarding was 1 hour late, crowded, disorganized and no communication!!! understaffed for 20+ wheelchairs the only black eye on an otherwise great flight
review from
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8.0
direct flight with no stop over
review from
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2.0
I reserved a seat on the flight , but when I tried to check in 24 hours early, I saw I had no reserved seat. I paid $50 dollars for a reserved seat and it apparently was never reserved for me through budget air..... then I had to pay again to reserve another seat, different from the one I initially reserved.
review from
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2.0
luggage was lost!!!! I'm on vacation without any clothes
review from
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2.0
there were several of us who had our luggage lost. and I've been without any clothes or shoes for 2 days now.
review from
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2.0
They switched the plane out and plane was 3 hours delayed. Sounds like it is an on going scenario with PAL.
review from
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2.0
They cancelled both of the flights and could not offer options to match the connecting flights that already for my final destination. Requested to cancel and reimburse them but got no replies so far
review from
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2.0
Cancelled flights with out notice, PAL airline bad service,to long stop over in Canada Vancouver and asked to my self never again ride Philippine airlines sorry
review from
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8.0
no stop over
review from
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10.0
Absolutely amazing service in business class. Food was excellent! The angle lie flat seats were very comfortable, i had no trouble sleeping. The blankets looked abit worn out but they were clean and comfortable. Great experience!
review from
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10.0
Wonderful flight staff! Awesome service and the food was definitely business class quality! However the angle lie flat seats are way beneath what everyone expects on 15 hour flights, the blanket was adequate but looks old, not fresh. No ear plugs in the amenity kit…glad i had my own.
review from
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10.0
Excellent services! We enjoyed our trip. Till next time. Thank you.
review from
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10.0
Amazing! We were having fun. We enjoyed our trip. Till next time. Thank you
review from
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8.0
The plane sat for over an hour after we were all boarded and caused us to be near an hour and a half late. I missed my next flight. Total cost o f missing flight: New flight $289 Old flight $377 Two nights lodging as there was not other flight for 2 days $309 Taxi $50 to and from airport Food for 2.5 days $175 Time involved priceless I live only on social security which all the above expenses equal one month income
review from
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4.0
I liked the lounge. The boarding was horrible. We were also delayed by an hour. They called business class up first too and didn’t even board us.
review from
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8.0
It was a nice travel
review from
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4.0
I see some porters who are just sitting at work and doesnt walk you to where you need to go in a timely manner.
review from
Philippine Airlines FAQs
What is Philippine Airlines' carry-on size allowance?
Where does Philippine Airlines fly to?
What is Philippine Airlines’ primary hub?
How does KAYAK find such low prices on Philippine Airlines flights?
Flight status
Philippine Airlines route map
Top airports served by Philippine Airlines
- Manila Ninoy Aquino Intl Airport (MNL)
- Cebu City Mactan Intl Airport (CEB)
- Hong Kong Intl Airport (HKG)
- Singapore Changi Airport (SIN)
- Bangkok Suvarnabhumi Airport (BKK)
- Incheon Intl Airport (ICN)
- Tokyo Narita Airport (NRT)
- Los Angeles Airport (LAX)
- Osaka Kansai Intl Airport (KIX)
- Tokyo Haneda Airport (HND)
- Angeles City Clark Intl Airport (CRK)
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- San Francisco Airport (SFO)
- Vancouver Intl Airport (YVR)
- Nagoya Chubu Centrair Intl Airport (NGO)
Philippine Airlines contact information
- PR IATA code
- +632 855-8888 Call
- philippineairlines.com Visit
Overview of Philippine Airlines
Operating out of a primary hub in Manila, Philippine Airlines is the official flag carrier of the Philippines and flies to more than 20 countries. Additional hubs are located in Angeles, Cebu and Davao. It has a focus on the Southeast Asia region, offering services to Cambodia, Thailand, Vietnam, Indonesia, Brunei and Singapore, among others. Transcontinental flights are also in operation, with routes to North America, Oceania and Europe.
PAL Express functions as a domestic subsidiary of the carrier, with flights to more than 20 cities across the Philippines. Philippine Airlines also has codeshare agreements with several major global providers, including WestJet, Turkish Airlines, China Airlines and Cathay Pacific.
Customers can choose between Economy and Business Class when flying with Philippine Airlines. A personal USB port allows Business Class passengers to sync to their touch-screen TV, where they can listen to their own music, view photos and read PDF documents. Individual lamp lights are positioned next to the reclining seats, which have an adjustable gooseneck shaft to provide the perfect lighting.
Both Airbus and Boeing aircraft make up the company’s fleet. The Airbus A321 family of planes are the most commonly flown for short distance flights within Asia, capitalizing on their fantastic fuel economy. If you are undertaking a transcontinental flight from North America our Europe, it is likely you will travel on one of their Airbus A350 or Boeing 777 aircraft. Check to see if you are flying in their LoveBus, a specially decorated A350 that was made to celebrate 40 years of partnership with Airbus. It has a red kiss mark near the nose of the plane.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.