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Cons: I had an urgent connection to another flight. The staff at Butuan and at Cebu were very helpful, trying to get me on it. The cabin crew were also helpful, but after being advised of my situation the pilot laughed and parked on the tarmac for 25 minutes guaranteeing I missed the flight.

Pros: The crew

Cons: Stop trying to be cute with boarding procedures. It adds more frustration as it is.

Pros: Nothing

Cons: Food, be ontime, inflight entertainment

Pros: Crew was fine, FOOD HORRIBLE, NO BLANKETS NO ENTERTAINMENT SYSTEM, AND WE WERE 70 MIN LATE AGAIN

Cons: They are never ontime, over 100 flights in 2 yrs with them and 85 % of time they are delayed and very late, usually 45 min up to 90 min i've flown 245 flights in 3 yrs, the 2nd worst airline I have to deal with,

Pros: onboard service was good

Cons: 17 hour delay

Pros: Flight itself was great, but my luggage was lost in transit and staff have been very unhelpful in getting it back to me.

Cons: Better way to deal with lost luggage, and they need to automatically deliver it to our address instead of tell us that we need to go back to the airport to pick it up ourselves. It’s been a huge hassle.

PAL is rotten.

Pros: Good selection of movies.

Cons: Late, late, PAL is always late. First we were late by two hours; then boarding was delayed by one hour after that; then we sat on the tarmac for two more hours. Literally my dad had almost finished watching his first plane movie before we were able to takeoff. Fortunately our flight wasn't cancelled, but we missed not one but TWO connecting flights because it was so late. Also, MNL is a terrible airport. What is the logic in needing to pass through THREE sets of metal detectors and x-ray machines before boarding?

Pros: Non-stop flight.

Cons: About four hours before boarding, the gate assignment was changed from a comfortable gate with plenty of seats for passengers to another gate that was already occupied by another PAL flight that has not even boarded yet. So there were no place to sit down. Food can be so much better, especially the dessert. Crew didn't come across as happy with their job. When I asked for soda water, the serving stewardess didn't tell me that she'll give it later; she just proceeded to push the food cart, so I thought she didn't hear me since she didn't acknowledge my request. The bathroom was filthy!

6-7 hour delay

Pros: food, crew, comfort were Okay. In-flight entertainment could use more improvement -- probably more asian content or travel-related shows.

Cons: the 6-7 hour delay was handled very poorly -- lack of information; no airline manager so the answer all passengers received were "We are sorry but we aren't in a position to answer that." When asked about possible compensation, the ground crew answered "We'd have to wait until we reach Manila (which was at least 17 hours away)" -- This just made passengers more irritated and the ground crew were forced to call airport security. boarding very unorganized on our return flight.

Another severely delayed PAL flight

Pros: Almost 4 hours. Reason 'traffic." Lame

Terminal 2 Gates -11 the worst

Pros: More stores are taking US $, there is a small duty free shopping area. These are improvements.

Cons: air conditioning was not working in the terminal. It far too small for the amount of passengers. Connecting flight was delayed for two hours!

No instructions given for WiFi

Pros: The crew was great!

Cons: PAL requires you to subscribe to their WiFi on flights without seat back entertainment, but no instructions were given how to do this. PAL ‘s website is difficult to navigate. Plane seats are very small

Poor boarding experience

Pros: The check-in crew was very efficient and helpfull

Cons: Boarding was very delayed (1215am became 745am) with no announcement as to why until hours after flight should have departed. Food/refreshments was distributed but not allocated evenly. My elderly mother (the passenger) who was travelling on her own was only able to get a beverage

Business class vs economy passengers

Pros: Checking in took a very long time because we explored every option available to upgrade me to business class which turned out to be non-upgradable. By the time we finished, the staff was concerned that we might not make it to boarding time because my husband has limited mobility due to a back surgery a couple years ago. They suggested using a wheelchair to speed up the immigration and boarding process. We’re frequent travelers but why we never requested a wheelchair, I simply don’t know! But thanks to their wheelchair suggestion, we made the flight just in time.

Cons: We bought my husband’s business class ticket back in May or so but because we weren’t sure where I was going to be, we couldn’t get me a ticket until a few weeks before our flight. Due to my unpredictable schedule, we opted for an economy ticket, thinking that it would be easy enough to upgrade me to business. We were wrong - my ticket turned out to be non-upgradable, which was ok for me. It was our first time to travel as husband and wife so it would’ve been nice to sit together, but I’m 5’0” and fit in the economy seat just fine anyway. What was NOT ok was when we were boarded and were waiting for the plane to take off, I brought a lunch box of cut fruits to my husband. A flight attendant was introducing herself when I came so I said hi, but she completely ignored me. She even offered to chill the fruit in their fridge, for which I said thanks, but she didn’t even look at me; neither did another attendant who cheerfully offered him magazines. There were only 2 passengers in the business class so my husband suggested I sat next to him, but I declined and went back to my seat, promising to come say hi every once in a while during the 9-hour flight. Fast forward to a couple hours later, I kept my word and came by. The flight attendant was quick in kicking me out saying I didn’t belong to business class so I had to go back to my seat. I did. My husband said to her that I was having period cramps (true) then followed me to my seat and sat with me for a bit until I asked him to go back to his seat so he could be more comfortable as he’s 6’2” and simply was too tall and the economy seats were too painful for his operated-on back. Was I perhaps too short for the flight attendants to notice?!? I had to ask for a toiletries kit 3 times before they finally gave me one just before we landed after all! Obviously, those in the business class are treated like gods; those in the economy are second class citizens.

Flight was 4 hours delay delay

Pros: Food voucher nice

Cons: Delay last min gate change when they knew earlier Boarding not orderly

Pros: Check in counter ground staff was very helpful

Cons: Boarding gates have too many flights assigned to it making waiting area very crowded. Toilets are too far. Flight attendants could be more helpful to passengers with infants and small children.

Phil air is mediocre at best.

Pros: not much.

Cons: lousy entertainment system, old plane, food mediocre, kept the plane freezing cold, check in process a gong show.

Phil air is mediocre at best.

Pros: not much.

Cons: lousy entertainment system, old plane, food mediocre, kept the plane freezing cold, check in process a gong show.

Lost bag!

Pros: Crew was great!!

Cons: Bag is lost!!!

Okay flight but made me want to consider other options in the future

Pros: Paid a little more for the bulk head seat in economy so had more leg room, however, less storage. Direct flight from SFO to MNL The flight attendant were okay

Cons: Boarding process in Manila is confusing as once you go through security they run your bag through again AT THE GATE. I don't think I've experience this at any airport and I've been to many countries. Also, once "corralled" in your assigned gate, there is limited seating. Getting in and out to go to the bathroom or get something to eat is a hassle. PAL international has it's own terminal (2) but all the airport lounges are in 3 or 1, and you have no access to those terminal once your in 2. Finally, the food option at PAL terminal is awful. For a major Philippines airline, I wish they would upgrade their terminal and make it more appealing for international travelers. For these reasons, I would consider flying another airline from US to Manila, e.g. Cathay Pacific, United, etc.