
Philippine Airlines information
IATA code | PR |
---|---|
Routes | 113 |
Top route | Cebu City Mactan Intl to Manila Ninoy Aquino Intl |
Airports served | 52 |
Top airport | Manila Ninoy Aquino Intl |
Philippine Airlines traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.6
Pros: The ice cream dessert.
Cons: No tube to the terminal due to SEA Games. Bus service provided from tarmac to temporary immigration counters.
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6.0
Pros: crew is ok, planes are good, food selection is somewhat ok, I guess it depends on a flight.
Cons: manilla airport is awful and there is nothing that can improve that...
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5.6
Cons: Late with no explanation and no communication just late to load. Late to depart. Late late late
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3.6
Pros: Free space
Cons: Boarding
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4.0
Pros: Free space
Cons: Layover switch
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8.0
Cons: Food quality
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2.6
Pros: On time
Cons: Boarding, crew, food
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8.0
Cons: N/a
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2.0
Baggage was delayed and had to go back to the airport to follow up
Pros: Nothing
Cons: Baggage delayed for days
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10.0
Pros: New plane and non stop from Manila
Cons: It was great.
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8.6
Pros: We were in business class, and everything was just awesome, considering there were only 4 passengers in the cabin. So it was quiet and private.
Cons: It’s BYOE. Zero entertainment amenities. (They do offer you IPAD). No slippers or eye shades.... its a four flight to Guam.
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10.0
Pros: The leg rest in premium economy should have been longer & seat should have been wider
Cons: See above note
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4.0
Cons: Food options could have been better. I decided to treat myself and fly business for better service but both my trip were epic failed!
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10.0
Pros: Seats are comfy
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10.0
Pros: Great aircraft
Cons: Perfect
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10.0
Pros: Nice cree
Cons: All perfect
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10.0
Great airline- wish there was a vegetarian option for food!
Pros: Excellent staff and airline! Comfortable seats, good movies. All excellent!
Cons: I wish airlines would offer a vegetarian option :( Even if that meant just pasta! It was hard having all 3 meals be meat based.
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8.0
Pros: Very good
Cons: Not much except the air con which was so freezing ( pls raise the thermostat a little bit
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7.3
Cons: Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD.
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7.6
Cons: Food
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2.0
Pros: you ripped me off
Cons: you ripped me off
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2.0
Pros: You ripped me off
Cons: you ripped me off
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4.6
Pros: Crew are helpful
Cons: PAL flights always delayed
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5.3
Pros: The flight was on time and the staff was friendly
Cons: Since I booked the flight last minute and I needed a special meal, there was no option to book one. It helps if there are such meals reserved for last minute bookings
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8.0
Pros: On time
Cons: The ride...
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9.0
Pros: Seat was comfortable!
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4.6
Pros: Crew was nice. Flight was timely.
Cons: Food was bland and small. No TVs in seats only on phones. Little leg room. Customer service in Manila was horrible. They told us to transfer to a different location for lounge access then we were denied after we paid for it. They didn’t do anything to correct the mistake. Very unfortunate despite speaking to many managers.
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10.0
Pros: Great and helpful crew. Good entertainment selection.
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8.0
Cons: Didn’t like the portion in Manila airport where they take away your passport! I understand you don’t have a say in that but maybe giving customers clear instructions or expectations would help
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8.3
Cons: Clean the rest room and fix the lavatory
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10.0
Pros: Yes very much
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5.0
Cons: Got food poisoning from the potato salad, as did other Americans who were on our same flight
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9.3
Pros: Best in flight entertainment for any airline I've used
Cons: More food options
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9.6
Pros: I liked that it was comfortable and they had good movies.
Cons: The food can be a little better
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8.3
Pros: Flight was on time boarding and arriving
Cons: 1). Didn’t have enough food so only one option was available 2.) seats cramped like a budget airline 3.). Pilot made a harsh landing.
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3.6
Cons: I have wheel chair and the crew of PAL is ignore it they dont like the same with Asiana and Korean Air they approuching us...
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10.0
Pros: Amazing airplane, pilots and flight stewardess
Cons: None
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9.0
Pros: Boarding was very quick and organized. Crew was very helpful.
Cons: 787 would be nice....
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10.0
Cons: On time and very Nice cabincrew
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3.0
Pros: None
Cons: Crew approach, food, boarding
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3.0
Cons: Seat configuration in economy is exactly like a budget airline cebu pacific a330 both at 3-3-3..meal was just peanuts. It would actually be cheaper to use Cebu pacific and buy a proper meal
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9.6
Pros: Excellent crew. Comfortable seat.
Cons: No entertainment system but who cares on a 1 hour flight.
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4.3
Cons: Flight attendants skipped/didnt serve our row any drinks.
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8.0
Pros: Amazing crew!
Cons: Fix the engine beforegand to prevent any delays
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2.6
Pros: None
Cons: Crew attitude and snacks
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6.0
Cons: Forget trying to get through Manila airport. The transfer process is worst in the world. Terminal 1 to 2 takes 2 hrs min.
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10.0
Cons: E mail up dates of change of gates or times.
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10.0
Pros: crews were amazing and friendly.
Cons: i couldn't think of anything at this time.
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8.3
Pros: The crew was very helpful, provided ear plugs as needed. One passenger on our row was very demanding and the crew accommodated his request for drinks, etc. The tray for 44C was inclined, the food tray kept sliding. The crew tho had a solution, adding a magazine to prevent he slide. Food was good.
Cons: Service of beer was always delayed, seems that certain food carts carry beer cans.
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10.0
Pros: No issues. New aircraft! Better than the trip from Manila to Sydney
Cons: Nothing comes to mind
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9.3
Pros: The crew was helpful and patient. Toilets were always clean.
Cons: Beer was not available. Sometimes the type of food was not available in the coach class.
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8.0
Pros: crew were great
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2.0
Pros: None
Cons: Food on time
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5.3
Pros: Crew hospitality was/were noticeable
Cons: On time food service If possible — provide 3 choices for food — Vegi. Meat (poultry), Fish Provide at least adequate/standard seating spaces (in comparable to other international airlines ) While booking, passenger must know (clearly) price differences (among same class) -& its benefits
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10.0
Pros: excellent check in, they accommodated me despite my late arrival due to traffic from an airport transfer from another terminal
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6.0
Pros: Good crew
Cons: Food was terrible ride was bumpy and no entertainment was provided
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3.3
Pros: None.
Cons: From worst to worst.
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2.0
Pros: None at all.
Cons: If they give you the seat assignment you pay for.
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2.0
Pros: None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought.
Cons: They have should have a refund policy and they should have hire more profesional when in comes to customer service.
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7.0
Avoid Manila Airport
Pros: The flights were fine. Airplanes clean. Food and service good
Cons: Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos
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8.6
Pros: The ice cream dessert.
Cons: No tube to the terminal due to SEA Games. Bus service provided from tarmac to temporary immigration counters.
review from -
10.0
Pros: New plane and non stop from Manila
Cons: It was great.
review from -
8.6
Pros: We were in business class, and everything was just awesome, considering there were only 4 passengers in the cabin. So it was quiet and private.
Cons: It’s BYOE. Zero entertainment amenities. (They do offer you IPAD). No slippers or eye shades.... its a four flight to Guam.
review from -
10.0
Pros: The leg rest in premium economy should have been longer & seat should have been wider
Cons: See above note
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10.0
Pros: Seats are comfy
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10.0
Pros: Great aircraft
Cons: Perfect
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10.0
Pros: Nice cree
Cons: All perfect
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10.0
Great airline- wish there was a vegetarian option for food!
Pros: Excellent staff and airline! Comfortable seats, good movies. All excellent!
Cons: I wish airlines would offer a vegetarian option :( Even if that meant just pasta! It was hard having all 3 meals be meat based.
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9.0
Pros: Seat was comfortable!
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10.0
Pros: Great and helpful crew. Good entertainment selection.
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10.0
Pros: Yes very much
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9.3
Pros: Best in flight entertainment for any airline I've used
Cons: More food options
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9.6
Pros: I liked that it was comfortable and they had good movies.
Cons: The food can be a little better
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10.0
Pros: Amazing airplane, pilots and flight stewardess
Cons: None
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9.0
Pros: Boarding was very quick and organized. Crew was very helpful.
Cons: 787 would be nice....
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10.0
Cons: On time and very Nice cabincrew
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9.6
Pros: Excellent crew. Comfortable seat.
Cons: No entertainment system but who cares on a 1 hour flight.
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10.0
Cons: E mail up dates of change of gates or times.
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10.0
Pros: crews were amazing and friendly.
Cons: i couldn't think of anything at this time.
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10.0
Pros: No issues. New aircraft! Better than the trip from Manila to Sydney
Cons: Nothing comes to mind
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9.3
Pros: The crew was helpful and patient. Toilets were always clean.
Cons: Beer was not available. Sometimes the type of food was not available in the coach class.
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10.0
Pros: excellent check in, they accommodated me despite my late arrival due to traffic from an airport transfer from another terminal
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8.0
Cons: Food quality
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8.0
Cons: N/a
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8.0
Pros: Very good
Cons: Not much except the air con which was so freezing ( pls raise the thermostat a little bit
review from -
7.3
Cons: Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD.
review from -
7.6
Cons: Food
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8.0
Pros: On time
Cons: The ride...
review from -
8.0
Cons: Didn’t like the portion in Manila airport where they take away your passport! I understand you don’t have a say in that but maybe giving customers clear instructions or expectations would help
review from -
8.3
Cons: Clean the rest room and fix the lavatory
review from -
8.3
Pros: Flight was on time boarding and arriving
Cons: 1). Didn’t have enough food so only one option was available 2.) seats cramped like a budget airline 3.). Pilot made a harsh landing.
review from -
8.0
Pros: Amazing crew!
Cons: Fix the engine beforegand to prevent any delays
review from -
8.3
Pros: The crew was very helpful, provided ear plugs as needed. One passenger on our row was very demanding and the crew accommodated his request for drinks, etc. The tray for 44C was inclined, the food tray kept sliding. The crew tho had a solution, adding a magazine to prevent he slide. Food was good.
Cons: Service of beer was always delayed, seems that certain food carts carry beer cans.
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8.0
Pros: crew were great
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7.0
Avoid Manila Airport
Pros: The flights were fine. Airplanes clean. Food and service good
Cons: Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos
review from
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6.0
Pros: crew is ok, planes are good, food selection is somewhat ok, I guess it depends on a flight.
Cons: manilla airport is awful and there is nothing that can improve that...
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5.6
Cons: Late with no explanation and no communication just late to load. Late to depart. Late late late
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3.6
Pros: Free space
Cons: Boarding
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4.0
Pros: Free space
Cons: Layover switch
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2.6
Pros: On time
Cons: Boarding, crew, food
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2.0
Baggage was delayed and had to go back to the airport to follow up
Pros: Nothing
Cons: Baggage delayed for days
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4.0
Cons: Food options could have been better. I decided to treat myself and fly business for better service but both my trip were epic failed!
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2.0
Pros: you ripped me off
Cons: you ripped me off
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2.0
Pros: You ripped me off
Cons: you ripped me off
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4.6
Pros: Crew are helpful
Cons: PAL flights always delayed
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5.3
Pros: The flight was on time and the staff was friendly
Cons: Since I booked the flight last minute and I needed a special meal, there was no option to book one. It helps if there are such meals reserved for last minute bookings
review from -
4.6
Pros: Crew was nice. Flight was timely.
Cons: Food was bland and small. No TVs in seats only on phones. Little leg room. Customer service in Manila was horrible. They told us to transfer to a different location for lounge access then we were denied after we paid for it. They didn’t do anything to correct the mistake. Very unfortunate despite speaking to many managers.
review from -
5.0
Cons: Got food poisoning from the potato salad, as did other Americans who were on our same flight
review from -
3.6
Cons: I have wheel chair and the crew of PAL is ignore it they dont like the same with Asiana and Korean Air they approuching us...
review from -
3.0
Pros: None
Cons: Crew approach, food, boarding
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3.0
Cons: Seat configuration in economy is exactly like a budget airline cebu pacific a330 both at 3-3-3..meal was just peanuts. It would actually be cheaper to use Cebu pacific and buy a proper meal
review from -
4.3
Cons: Flight attendants skipped/didnt serve our row any drinks.
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2.6
Pros: None
Cons: Crew attitude and snacks
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6.0
Cons: Forget trying to get through Manila airport. The transfer process is worst in the world. Terminal 1 to 2 takes 2 hrs min.
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2.0
Pros: None
Cons: Food on time
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5.3
Pros: Crew hospitality was/were noticeable
Cons: On time food service If possible — provide 3 choices for food — Vegi. Meat (poultry), Fish Provide at least adequate/standard seating spaces (in comparable to other international airlines ) While booking, passenger must know (clearly) price differences (among same class) -& its benefits
review from -
6.0
Pros: Good crew
Cons: Food was terrible ride was bumpy and no entertainment was provided
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3.3
Pros: None.
Cons: From worst to worst.
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2.0
Pros: None at all.
Cons: If they give you the seat assignment you pay for.
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2.0
Pros: None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought.
Cons: They have should have a refund policy and they should have hire more profesional when in comes to customer service.
review from
Flight status
Philippine Airlines route map
Popular flight routes
Top flight routes
Top airports served by Philippine Airlines
- Manila Ninoy Aquino Intl Airport (MNL)
- Cebu City Mactan Intl Airport (CEB)
- Hong Kong Intl Airport (HKG)
- Davao City Francisco Bangoy Airport (DVO)
- Seoul Incheon Intl Airport (ICN)
- Los Angeles Airport (LAX)
- Tokyo Narita Airport (NRT)
- Singapore Changi Airport (SIN)
- Bangkok Suvarnabhumi Airport (BKK)
- San Francisco Airport (SFO)
- Osaka Kansai Intl Airport (KIX)
- Angeles City Clark Intl Airport (CRK)
- Tokyo Haneda Airport (HND)
- Taipei Taiwan Taoyuan Intl Airport (TPE)
- New York John F Kennedy Intl Airport (JFK)
Philippine Airlines contact information
- PR IATA code
- +632 855-8888 Call
- philippineairlines.com Visit