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Customer service sucks

Pros: The crew was excellent, especially the stewardesses.

Cons: Their wifi service is ridiculously expensive $32 and it doesn't work.

Cons: arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight

Cons: Flight delayed. Please be punctual if can’t be earlier.

Pros: Nothing

Cons: No delays

Cons: Flight delayed.

Pros: Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up.

Cons: Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again.

Cons: Everything

Cons: N

Pros: The leg room

Cons: Boarding process

Pros: Enjoyed buying extended leg room

Cons: Water should be a standard on a 4 hour flight

Pros: The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t.

Cons: The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all.

Pros: Crew were good

Cons: Flight was late.

Pros: Crew were good.

Cons: I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late.

Cons: Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either.

Pros: Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous

Pros: Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok