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Poor service

Cons: The flight was delayed but there was no announcement of reason nor was the new boarding time posted so everyone was forced to just stand by boarding gate and wonder. The food was dreadful and the portions were skimpy. The major food groups were white bread and white rice. The entertainment console was supposed to operate by touch but was unresponsive. The movies were 90 percent Chinese. I won't fly Air China again.

Let down too quickly

Pros: The flight and service itself was good and quick for a short timed flight

Cons: Just my luggage being lost at my final destination is a big let down since all my vacation was in that suitcase

Good start; Bad ending

Pros: The flight and service itself was good and the flight attendents were very kind and orderly for having to care for so many people

Cons: The touch screen didnt work on my chair and when i reached my final destination the airline said they have lost my luggage and are trying to find it. That was three days ago

The flight delayed over 24hrs!!!!!!

Pros: When the flight delays, as least the crew need to tell the passengers when the flight will be fight or boarding.

I would never fly air China again!

Pros: Nothing

Cons: 1. Very rude staff. Very inconsistent. No customer service skills or people skills. 2. Food was horrible. I wouldn't feed it to my dog. Kids meal was bad as well. 3. Nonalcoholic beverage selection was very limited. 4. Very small English movie selection for a very long flight. 5. Blankets were used and had stains for the previous flight. I've flown different airlines before and never had this many issues. Air China please take a step back and reevaluate.