Guest reviews
Overall rating
6.5
Good
Based on 5,175 reviews
Boarding
6.8
Comfort
6.5
Crew
7.0
Entertainment
6.1
Food
6.1
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Air China information
| IATA code | CA |
|---|---|
| Routes | 1162 |
| Top route | Beijing Capital to Chengdu |
| Airports served | 201 |
| Top airport | Beijing Capital |
Air China traveller reviews
Pros
"crew were nice and attentive."
(in 50 reviews)
"good food and great staff"
(in 63 reviews)
"Great flight and entertainment throughout."
(in 28 reviews)
Cons
"Absolute worst customer service."
(in 18 reviews)
"Will NEVER fly Air China again!!."
(in 26 reviews)
"Overall, a terrible experience."
(in 7 reviews)
Recent reviews
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Find reviews that mention:
fly air
business class
airplane mode
flight attendants
flight was delayed
delayed for hours
crew was friendly
speak english
food was good
missed my flight
food and entertainment
great service
good flight
worst airline
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9.3
Pros: The crew members were awesome. Right on top of they’re game.
Cons: The entertainment had issues in my flight home. Screen would freeze.
review from
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10.0
Pros: The crew was very friendly and accommodating
review from
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4.6
Cons: Luggage lost. Reported at the HK airport. The airport staff told me that no record of my luggage and filed a report for me.
review from
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7.3
Pros: The crew was “matter of fact”.
review from
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9.0
Pros: This flight was amazing and very easy.
Cons: Nothing.
review from
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7.0
Pros: The crew was amazing. The food was pretty good as well.
Cons: Entertainment could have been better. The entire 12 hour flight from Los Angeles to Beijing, the audio on the entertainment system did not work. It was very unfortunate.
review from
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9.3
Pros: Great customer service, and very comfortable ride
review from
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8.3
Pros: Amazing crew, very polite and helpful Excellent take off and landed super smooth - koodoos to the cockpit team The seats on the aircraft from Beijing to Vancouver was much more comfortable that the aircraft before ( Vancouver to Ho Chi Minh ) but I think that it’s because it is a newer aircraft
Cons: The food quality was very poor and portion too small. This could utilize some improvements
review from
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5.3
Pros: OK
Cons: Non veg meal should have a choice of Chicken, Fish,Egg or other Meats, while ordering online
review from
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9.0
Pros: The food was surprisingly good. Also staff were accommodating and patient with all the passengers.
review from
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8.0
Pros: Everything smooth and comfortable
Cons: The in flight entertainment system was very limited and of no interest
review from
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2.0
Cons: Make the flights on time!!! Cancelles my flight and totally ruined my vacation!!
review from
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8.0
Pros: The crew was nice and the flight was safe. I was skeptical about air chin because of the previous reviews but they did a good job.
Cons: I didn’t like my seat we were next to the door so it was pretty old most of the time
review from
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7.3
Cons: Comfort was not rated as high because space between me and seat in front of me was extremely tight and I'm not a big person. Otherwise flight was good, food better than expected and actually pretty good and entertainment had plenty of options
review from
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6.0
Pros: Smooth ride. Slept most of the way
Cons: No charger ports for iPhone. Sound on the movie was broken and spotty so shut it off Boarding was fine but the line to get Into the gate area was long and erratic and was a combo of like 6 different gates
review from
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7.0
Pros: The crew were very attentive. Lie down seat
Cons: A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it.
review from
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10.0
Cons: thank you for all services
review from
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2.0
Cons: User totally different airline than air China The seats are far too small for Western people
review from
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4.6
Pros: Boarding was quick.
Cons: 1 hour delay, no ability to pre book special meal, 787s are horrible for long haul which is counter intuitive as to why they were built.
review from
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4.6
Cons: There’s no way to request vegan meals via the site kayak referred us to (no air China). 14 hours on a plane with no food was brutal. Not a fan of the 787s - they somehow have even less room than their predecessors and when the person in front of you puts their seat back you have about 12” of space.
review from
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4.3
Pros: bad middle seat - no advance seat selection available even 4 days in advance from kayak app and just fly website said link is broken. airchina website cannot find ticket. empty exit row seats not allocated upon request - airlines wanted $100 more for it. allocated randomly to others mid flight.
Cons: advance seat allocation at the time of booking.
review from
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5.6
Pros: Not sure
Cons: Flight landing on time would've deeply helped.
review from
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6.0
Pros: Cheap ticket price
Cons: Flight landed more than an hour late in India. Other than that nothing really need to be said for improvement at the moment.
review from
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2.0
Pros: Nothing
Cons: My flight was canceled and then the time changed 3 times before I finnally got my flight changed to a completely new flight and route. Was suppose to leave Thursday night at 10:40pm and now I’m leaving Saturday morning at 10:30am. Ruined my entire trip.
review from
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2.0
Pros: Nothing
Cons: They should improve connections
review from
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2.0
Pros: Nothing
review from
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5.6
Pros: Price and journey time
Cons: 1. Halt at Beijing (4.5hrs) was a bit too long 2. Boarding needs to be based on seat#/section#. Can't be single line for all passengers which creates chaos (people stand in 1 queue for almost an hour to board) 3. Meal option reserved/requested (hindu veg or indian veg) was not correctly honored.
review from
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9.0
Cons: Crowded seat. But what do I expect with the price I pay?LOL. Otherwise the crew made our flight safe and that’s the number 1 important. Thanks.
review from
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9.3
Pros: The crew are very helpful. Services are very good.
review from
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5.0
Pros: Good service
Cons: The food was very poor.
review from
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4.6
Pros: Seat very comfortable
Cons: Need better food quality and choices.
review from
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4.6
Pros: Seat is more comfortable then other economy class
Cons: They really need to improve in food, quality and Choices. The cabin crew lacks warmth.
review from
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7.3
Pros: Friendly and helpful crew. Efficient check-in
Cons: Airplane food and overpriced extra baggage
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7.6
Pros: Friendly and helpful crew. Efficient heck-in.
Cons: Airplane food and overpriced extra baggage.
review from
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8.0
Pros: The price was absolutely amazing, dollars to miles it was the best bargain on a trip ever. Crew responded very quickly, and handled everything excellently.
Cons: The seat could have used a little more cushioning, the fasten seatbelt sign was on the whole flight so passengers weren't really sure when it was okay to move about the cabin.
review from
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2.0
Pros: Food Problem !!
Cons: Worst Food
review from
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2.0
Pros: No
Cons: No
review from
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6.6
Cons: I bought business class for round trip, However, my flights to/from PEK CGQ were economy
review from
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7.6
Cons: Food
review from
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6.0
Pros: Lovely crew
Cons: Check-in was frustrating with split lines, late openings. Could not get boarding pass on kiosk or on website. Kayak is not user-friendly and does not seem to support online check-in. Would not recommend using it to others. Will not use it again.
review from
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9.6
Pros: crew and general experience was great
Cons: baggage mishandling
review from
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9.3
Pros: Yes they where excellent on everyway possible but the 1st hour of the flight was rough.
review from
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7.0
Pros: Crew was nice enough...
Cons: No video entertainment on board. Would have been nice to have been able to watch a movie.
review from
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2.0
Pros: It didn't crash
Cons: 1. The website didn't work so I could not choose my seat upfront, had to seat next to the bathroom, it was hours of torture 2. Absolutely grumpy flight attendants 3. No electronic equipment allowed, even in airplane mode (?? nonsense) 5. I will never, in any case, ever fly Air China again in my life
review from
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2.0
Cons: Ca Needs to be more clear on who can get a transit entry , I with a US Passport didn't get one and stuck in pek airport for 25 hours ,
review from
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6.0
Pros: Crew is always friendly on Cathay. Cathay operates this flight.
Cons: They could have acknowledged my emerald status. They could have upgraded me to premium economy. That’s about all. It was a basic economy seat so not so great. Terrible space under that seat - blocked by video machinery.
review from
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6.0
Pros: Crew was friendly and spoke English. Boarding was timely.
Cons: The food was the same on the flight to and from. Also was warm, not hot.
review from
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5.3
Pros: The crew was great.
Cons: The seats could gave been more comfortable.
review from
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2.0
Until today they still could tell me where did my 2 luggage gone !
Cons: After I checked in found out the boarding pass is not my name !! Went back got the right one & also changed luggage tags (2) , but the luggage’s missing, tidy is day 3 ! Still hoping....
review from
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4.3
Cons: No leg room. No new movies - like watching reruns
review from
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5.0
Cons: For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns.
review from
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6.3
Pros: Boarding was easy.
Cons: Food ! Tasteless and bald..
review from
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6.3
Pros: Boarding was easy.
Cons: Food ! Tasteless and bald..
review from
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6.6
I bought business class, but got economy. Very disappointed
Pros: Refunded or compensated
review from
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5.3
Seat selection
Pros: I booked thru a search engine more than 3 months before the flight but was not allowed to select my seat. I was seated at the last seat in the middle. The trip was long, more than 12.hrs and being in the aisle would have been comfortable. It is not my 1st time to ride the airline . .
Cons: Not being able to select a.seat prior to the trip.
review from
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7.6
Things to improve
Pros: The crew is excellent, specially their head of hostes Flying is good Star alience Golden card is very good in every thing and they respect it here. Well done
Cons: 30 mintes delaying in departure Food should be better and should have the sign of Halal/Muslim food Entertainment should be more exciting
review from
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4.0
Pros: The stewards and stewardess’ were pleasant
Cons: Our first Air China flight departed 2 hrs late and then to top things off they lost my wife’s luggage on the way to Thailand. We had to wait in the airport for hours for it arrive on the next flight. The experience at Beijing airport was my worst experience in any airport. The Chinese staff were very rude. Just to transfer planes everyone must submit their fingerprints. I don’t think I will ever fly Air China again simply to avoid this airport.
review from
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7.6
Pros: I was finally able to have a working TV. Crew was great again.
review from
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4.6
Pros: Crew was great again.
Cons: I had 0 options for entertainment on the flight from NYC to Beijing. No Wi-fy and the TVs in my section of seats didn't work.
review from
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3.0
Air China made in China
Pros: Nothing
Cons: Seems like airchina have no experience in aviation business
review from
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9.3
Pros: The crew members were awesome. Right on top of they’re game.
Cons: The entertainment had issues in my flight home. Screen would freeze.
review from
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10.0
Pros: The crew was very friendly and accommodating
review from
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9.0
Pros: This flight was amazing and very easy.
Cons: Nothing.
review from
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9.3
Pros: Great customer service, and very comfortable ride
review from
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9.0
Pros: The food was surprisingly good. Also staff were accommodating and patient with all the passengers.
review from
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10.0
Cons: thank you for all services
review from
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9.0
Cons: Crowded seat. But what do I expect with the price I pay?LOL. Otherwise the crew made our flight safe and that’s the number 1 important. Thanks.
review from
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9.3
Pros: The crew are very helpful. Services are very good.
review from
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9.6
Pros: crew and general experience was great
Cons: baggage mishandling
review from
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9.3
Pros: Yes they where excellent on everyway possible but the 1st hour of the flight was rough.
review from
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7.3
Pros: The crew was “matter of fact”.
review from
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7.0
Pros: The crew was amazing. The food was pretty good as well.
Cons: Entertainment could have been better. The entire 12 hour flight from Los Angeles to Beijing, the audio on the entertainment system did not work. It was very unfortunate.
review from
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8.3
Pros: Amazing crew, very polite and helpful Excellent take off and landed super smooth - koodoos to the cockpit team The seats on the aircraft from Beijing to Vancouver was much more comfortable that the aircraft before ( Vancouver to Ho Chi Minh ) but I think that it’s because it is a newer aircraft
Cons: The food quality was very poor and portion too small. This could utilize some improvements
review from
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8.0
Pros: Everything smooth and comfortable
Cons: The in flight entertainment system was very limited and of no interest
review from
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8.0
Pros: The crew was nice and the flight was safe. I was skeptical about air chin because of the previous reviews but they did a good job.
Cons: I didn’t like my seat we were next to the door so it was pretty old most of the time
review from
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7.3
Cons: Comfort was not rated as high because space between me and seat in front of me was extremely tight and I'm not a big person. Otherwise flight was good, food better than expected and actually pretty good and entertainment had plenty of options
review from
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7.0
Pros: The crew were very attentive. Lie down seat
Cons: A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it.
review from
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7.3
Pros: Friendly and helpful crew. Efficient check-in
Cons: Airplane food and overpriced extra baggage
review from
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7.6
Pros: Friendly and helpful crew. Efficient heck-in.
Cons: Airplane food and overpriced extra baggage.
review from
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8.0
Pros: The price was absolutely amazing, dollars to miles it was the best bargain on a trip ever. Crew responded very quickly, and handled everything excellently.
Cons: The seat could have used a little more cushioning, the fasten seatbelt sign was on the whole flight so passengers weren't really sure when it was okay to move about the cabin.
review from
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6.6
Cons: I bought business class for round trip, However, my flights to/from PEK CGQ were economy
review from
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7.6
Cons: Food
review from
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7.0
Pros: Crew was nice enough...
Cons: No video entertainment on board. Would have been nice to have been able to watch a movie.
review from
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6.6
I bought business class, but got economy. Very disappointed
Pros: Refunded or compensated
review from
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7.6
Things to improve
Pros: The crew is excellent, specially their head of hostes Flying is good Star alience Golden card is very good in every thing and they respect it here. Well done
Cons: 30 mintes delaying in departure Food should be better and should have the sign of Halal/Muslim food Entertainment should be more exciting
review from
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7.6
Pros: I was finally able to have a working TV. Crew was great again.
review from
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4.6
Cons: Luggage lost. Reported at the HK airport. The airport staff told me that no record of my luggage and filed a report for me.
review from
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5.3
Pros: OK
Cons: Non veg meal should have a choice of Chicken, Fish,Egg or other Meats, while ordering online
review from
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2.0
Cons: Make the flights on time!!! Cancelles my flight and totally ruined my vacation!!
review from
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6.0
Pros: Smooth ride. Slept most of the way
Cons: No charger ports for iPhone. Sound on the movie was broken and spotty so shut it off Boarding was fine but the line to get Into the gate area was long and erratic and was a combo of like 6 different gates
review from
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2.0
Cons: User totally different airline than air China The seats are far too small for Western people
review from
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4.6
Pros: Boarding was quick.
Cons: 1 hour delay, no ability to pre book special meal, 787s are horrible for long haul which is counter intuitive as to why they were built.
review from
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4.6
Cons: There’s no way to request vegan meals via the site kayak referred us to (no air China). 14 hours on a plane with no food was brutal. Not a fan of the 787s - they somehow have even less room than their predecessors and when the person in front of you puts their seat back you have about 12” of space.
review from
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4.3
Pros: bad middle seat - no advance seat selection available even 4 days in advance from kayak app and just fly website said link is broken. airchina website cannot find ticket. empty exit row seats not allocated upon request - airlines wanted $100 more for it. allocated randomly to others mid flight.
Cons: advance seat allocation at the time of booking.
review from
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5.6
Pros: Not sure
Cons: Flight landing on time would've deeply helped.
review from
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6.0
Pros: Cheap ticket price
Cons: Flight landed more than an hour late in India. Other than that nothing really need to be said for improvement at the moment.
review from
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2.0
Pros: Nothing
Cons: My flight was canceled and then the time changed 3 times before I finnally got my flight changed to a completely new flight and route. Was suppose to leave Thursday night at 10:40pm and now I’m leaving Saturday morning at 10:30am. Ruined my entire trip.
review from
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2.0
Pros: Nothing
Cons: They should improve connections
review from
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2.0
Pros: Nothing
review from
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5.6
Pros: Price and journey time
Cons: 1. Halt at Beijing (4.5hrs) was a bit too long 2. Boarding needs to be based on seat#/section#. Can't be single line for all passengers which creates chaos (people stand in 1 queue for almost an hour to board) 3. Meal option reserved/requested (hindu veg or indian veg) was not correctly honored.
review from
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5.0
Pros: Good service
Cons: The food was very poor.
review from
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4.6
Pros: Seat very comfortable
Cons: Need better food quality and choices.
review from
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4.6
Pros: Seat is more comfortable then other economy class
Cons: They really need to improve in food, quality and Choices. The cabin crew lacks warmth.
review from
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2.0
Pros: Food Problem !!
Cons: Worst Food
review from
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2.0
Pros: No
Cons: No
review from
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6.0
Pros: Lovely crew
Cons: Check-in was frustrating with split lines, late openings. Could not get boarding pass on kiosk or on website. Kayak is not user-friendly and does not seem to support online check-in. Would not recommend using it to others. Will not use it again.
review from
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2.0
Pros: It didn't crash
Cons: 1. The website didn't work so I could not choose my seat upfront, had to seat next to the bathroom, it was hours of torture 2. Absolutely grumpy flight attendants 3. No electronic equipment allowed, even in airplane mode (?? nonsense) 5. I will never, in any case, ever fly Air China again in my life
review from
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2.0
Cons: Ca Needs to be more clear on who can get a transit entry , I with a US Passport didn't get one and stuck in pek airport for 25 hours ,
review from
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6.0
Pros: Crew is always friendly on Cathay. Cathay operates this flight.
Cons: They could have acknowledged my emerald status. They could have upgraded me to premium economy. That’s about all. It was a basic economy seat so not so great. Terrible space under that seat - blocked by video machinery.
review from
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6.0
Pros: Crew was friendly and spoke English. Boarding was timely.
Cons: The food was the same on the flight to and from. Also was warm, not hot.
review from
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5.3
Pros: The crew was great.
Cons: The seats could gave been more comfortable.
review from
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2.0
Until today they still could tell me where did my 2 luggage gone !
Cons: After I checked in found out the boarding pass is not my name !! Went back got the right one & also changed luggage tags (2) , but the luggage’s missing, tidy is day 3 ! Still hoping....
review from
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4.3
Cons: No leg room. No new movies - like watching reruns
review from
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5.0
Cons: For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns.
review from
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6.3
Pros: Boarding was easy.
Cons: Food ! Tasteless and bald..
review from
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6.3
Pros: Boarding was easy.
Cons: Food ! Tasteless and bald..
review from
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5.3
Seat selection
Pros: I booked thru a search engine more than 3 months before the flight but was not allowed to select my seat. I was seated at the last seat in the middle. The trip was long, more than 12.hrs and being in the aisle would have been comfortable. It is not my 1st time to ride the airline . .
Cons: Not being able to select a.seat prior to the trip.
review from
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4.0
Pros: The stewards and stewardess’ were pleasant
Cons: Our first Air China flight departed 2 hrs late and then to top things off they lost my wife’s luggage on the way to Thailand. We had to wait in the airport for hours for it arrive on the next flight. The experience at Beijing airport was my worst experience in any airport. The Chinese staff were very rude. Just to transfer planes everyone must submit their fingerprints. I don’t think I will ever fly Air China again simply to avoid this airport.
review from
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4.6
Pros: Crew was great again.
Cons: I had 0 options for entertainment on the flight from NYC to Beijing. No Wi-fy and the TVs in my section of seats didn't work.
review from
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3.0
Air China made in China
Pros: Nothing
Cons: Seems like airchina have no experience in aviation business
review from
Flight status
Top airports served by Air China
- Beijing Capital Airport (PEK)
- Chengdu Airport (CTU)
- Hangzhou Airport (HGH)
- Tianjin Airport (TSN)
- Chongqing Airport (CKG)
- Shanghai Pu Dong Airport (PVG)
- Guangzhou Baiyun Airport (CAN)
- Shenzhen Airport (SZX)
- Wuhan Airport (WUH)
- Dalian Airport (DLC)
- Shanghai Hongqiao Intl Airport (SHA)
- Hohhot Airport (HET)
- Xi'an Xianyang Airport (XIY)
- Kunming Changshui Airport (KMG)
- Wenzhou Airport (WNZ)
Air China contact information
- CA IATA code
- +65 62252177 Call
- airchina.sg Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.