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Cons: The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation.

Cons: The boarding was pailful, we were toured by bus around the airport, and then has to go to a isolated island and going two floor narrow stairs by carrying luggage

Cons: The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo

Pros: They got me home to the States. China Southern representatives were a little more helpful and organized about directing passengers from flight coming into Wuhan to flight going out to San Francisco in the right direction and through departing immigration. It went smoothly and felt as if they were better prepared to continue "us" on our journey to San Francisco. We even got green stickers with "SFO" showing we were part of the group and a new boarding pass with the right gate number. When asking for a glass of wine, they poured what they had and came back with more. It was a newer plane with entertainment systems. Headphones were provided, if needed.

Cons: Flight was delayed from Wuhan to San Francisco. The reason given, while sitting on the plane (after boarding), air traffic. When looking out the window, the airport taxis and runways looked desolate. If my flight from San Francisco to home (Seattle) hadn't be delayed, I possibly would have missed my last flight home. Mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so you are forced to use their entertainment system and not be able to listen to your own music.

Pros: By chance, I ran into a China Southern customer service representative and another group facing the same difficulty as me (needing a temporary visa). The China Southern representative dealt with the immigration services to expedite our temporary visa applications in China.

Cons: When going to the gate in Denpasar that was supposed to be where we boarded, our flight was not listed. (Although it was listed on the reader board as that gate). When approaching a China Southern representative, he kind of chuckled and said I don't know, maybe this gate #. There was no announcement of gate change. It was only realized by one person telling a group and it being passed along by others who were on the flight and waiting in the waiting area. I truly do not know how that one person figured it out. It was an older plane and there was no entertainment on board. Flight was delayed. When arriving at Guangzhou, there was not any guidance on needing to receive a temporary visa since the connecting flight to San Francisco went through Wuhan. When purchasing the ticket, it was unclear that this was needed since there was going to be a connecting flight through Wuhan and it was unclear that the connecting flight went through Wuhan. The ticket made it look as if we would be flying straight from Guangzhou to San Francisco. When asking one China Southern representative about where to go for temporary Visa, she "guided" me to the China representative handling the situation. Her "guidance" was done by grabbing my wrist and yanking me to her. I believe this is cultural, but being an international airline, I would think they would be observant of other cultures. Mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so you are forced to use their entertainment system and not be able to listen to your own music.

Cons: I reserved the wheel chair service but when I checked in at the counter with the wheel chair symbol, I was told they changed the counter to the other one which is far away and they also rejected to help me check in there. I had to move to the one with a long queue to handle those standby customers. This is my worst experience ever. The service of China Southern airline is becoming worse and worse. Never recommend again.