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Cons: Lazy crew

Seats

Pros: Old and worn out

Cons: Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only.

Pros: Quick

Cons: No food or drinks. But that was expected as we didn’t pay for it

Maria

Pros: The customer service representatives were very cordial

Cons: My bag was sent to Kuala Lumpur for no reason. I checked in with plenty of time and when I arrived in Singapore I was advised that not only could they not call to Panang to inquire about my bag -it had to be arranged through email but also bags aren’t destination scanned! I work for United airlines and it seems primitive not to know where a bag is in today’s day and age. The following day, knowing that I was departing back to the United States miraculously my bag showed up at the airport the same time as my minimum required check in time.