#1 in the world
"good budget airline"
#1 in the world
"good budget airline"
#1 in the world
"good budget airline"
#1 in the world
"good budget airline"
| IATA code | AK |
|---|---|
| Routes | 230 |
| Top route | Kota Kinabalu to Kuala Lumpur Intl |
| Airports served | 69 |
| Top airport | Kuala Lumpur Intl |
Pros: Landing 20 minutes ahead schedule.
Cons: Nothing much to improve as it only 50 minutes flight
Pros: Could not board due to flight restrictions
Cons: Would suggest providing an email to let travelers know if the flight restrictions
Pros: Nothing I like
Pros: the girl next to me was flirty
Cons: the girl next to me could have offered her number...
Pros: Aero bridge availability
Cons: Choice to meals like McD mix and match. Can choose other combination of same value
Pros: No and No! Seat was cramped. Crew was ok
Cons: If they weren’t always on the PA. I was trying to read and someone was always talking
Cons: Need to cleanup the cabin.
Pros: Quick and easy boarding and very friendly crew
Cons: Nothing really. For a no-frills flight, it was a great value
Cons: Flight delayed.
Pros: Efficiency
Cons: Attentiveness and comfort passenger for any incident.
Pros: Efficiency
Cons: Attentiveness, we were miss for food purchasing was abit rush.
Cons: Not too much delay as usual
Pros: on time despite having to unload luggages for passengers who did not turn up
warm welcome from pilot and co-pilot from cockpit
Cons: none
Pros: Checking in goes well
Cons:
after booking, air asia changed the flight schedule back teo hours. Then on travel day the flight was delayed another hour. So we arrived around midnight.
Air Asia Is somewhat annoying as they’re always trying to sell you something during the flight
Pros: Quick flight
Cons: Water should be free
Cons: No wifi as advertised
Pros: NOTHING
Cons: GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING
Pros: Nothing.
Cons: If seats could recline or have a pillow maybe.
Pros: Smooth boarding
Cons: Leg room
Pros: Overall price / value is very good
Cons: Leg room is very small
Pros: Crew was quick to serve any on-board item I ordered. Happily served with a smile
Cons: I’ve been traveling with AirAsia since quite a few years, but recently AirAsia flights are being delayed quite often.
This is not how budget airlines usually work. They’re known for their on-time operations.
I hope AirAsia works to improve on this issue.
Cons: The AC created so much smoke that I couldn’t see the stewardess during the safety instructions
Pros: Nothing. It's cheap and really not because you pay for everything extra.
Cons: Rude customer service. Baggage cost more than the flight.
Cons: the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone
Pros: Smooth check in
Cons: That the in-flight wifi really is free instead of making the passengers to pay
Pros: All
Pros: On time departure
Cons: Bigger aircraft
Cons: All good
Cons: Would be nice to have entertainment
Pros: The boarding was fast.
Cons: Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order.
The flight was delayed and no over-the-air announcement or explanation or apology was given.
Cons: More choices on entertainment
Cons: Boarding always take way too long because of the hand luggage problem.
Pros: Was on time and we landed ahead of the scheduled ETA
Pros: Crew was really nice
Cons: There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?
Pros: The flight was okay, service was okay.
Cons: Could be better if the departure was on time rather than delaying too much without clear explanation.
Pros: No comment
Cons: Be punctual.
Cons: On time
Pros: Our seats were comfortable and the landing was smooth
Cons: All food and drink had to be paid for -even water!
Pros: The flight i booked has 2 segments and both by Air Asia. However, when arrived in KL, i was forced to exit term
Cons: For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result.
Pros: Nothing
Cons: Nothing
Pros: The crew was amazing!
Cons: provide accesible wifi
Cons: International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline.
Pros: Everything was good ...
Cons: ... we were just a little bit delayed.
Pros: Very good for the price I paid
Cons: Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare.
Pros: so far so good. no complain.
Cons: short trip okay . everything great. keep up the good job.
Pros: good budget airline.
Cons: seats are very close, legroom is uncomfortable
Cons: Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear
Pros: Great experience
Cons: Food and beverages are not free. Even water cost money so you might as well bring your own. Also they advertised free WiFi but as soon as logged in you have to pay.
Pros: Nice and clean aircraft
Cons: Very specific about weight of bags
Pros: correct priority of boarding respected
luggage handling very fast
Cons: quality of food
Pros: Got an aisle seat and boarding was quick.
Cons: Too long of a flight for no WiFi and no water.
Simple short haul
Pros: Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards
Cons: Had to ask someone in terminal about getting our connecting flight
Cons: Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight.
Cons: Very great crew, thank you AirAsia
Good for short flight
Pros: The new seats are good. I didn't get any back pain.
Cons: Not much.
Cons: Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person.
Cons: I didn’t have any food so am unable to comment on this
