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Pros: Food

Cons: Service, boarding, entertainment system was old difficult to navigate

Pros: Food was good

Cons: Flight attendants could have been nicer. Seats were not that comfortable.

Pros: Good check-in experience.

Cons: Entertainment Systems are old, low-resolution and difficult to view & operate compared to, say, A380 aircraft. Some did not work. Seats were cramped. One recliner was broken. Cabin crew smiled less. African legs should not have lower quality of equipment and service than other legs.

Pros: Crew was generally very good.

Cons: Flight was delayed by 2 hours

Pros: It was a less old plane than in my JNB-DXB flight, but still old.

Cons: The outdated and unresponsive entertainment interface, the lack of legroom under the seats, and the fact that the already-limited legroom for middle seats must be shared, leading to tensions between passengers.

Pros: The crew was nice, and there was sufficient overhead space for my bag.

Cons: I've flown hundreds of times, and this was the most most unpleasant flight I've ever taken. My seat didn't recline, the entertainment console was not working properly, and I had almost no legroom due to the design of the seat. The temperature was unbearably hot. And I didn't get my special meal.

Pros: The crew was helpful. Flights were on time.

Cons: The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!

Cons: Delayed flight and the procedures too very long.

Cons: Delayed flight and the procedures took very long.

Pros: The seat was not up to the usual Emirates business class standard. The lights were never completely dimmed.

Pros: the place of my seat on the plane.

Cons: The food, seat, space, & baby Control

Cons: This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment.

Cons: The boarding process at Addis Ababa airport was late, slow and very disorganized. Once on the plane, it was very chaotic as passengers did not wait for people to put bags in the overhead bin without passing by, and not all overhead bins were open for loading. Please control this process better.

Pros: Food and entertainment

Cons: Baggage damaged

Cons: They ran out of non-vegetarian meals, which is not acceptable. The seats were rather narrow

Cons: You didn’t change my ticket within 24 hours of booking and I have to loose that ticket I didn’t fly back hime