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Cons: The baggage fee was excessive probably because Kayak had a discounted rate. Next time I will just book with Aero Mexico, it´s the same cost anyway.

Pros: Speedy service & easy to navigate.

Cons: Only COVID being under control!

Pros: Crew friendlynesd

Cons: Paying a little more attention to the seating. Not everyone was socially distanced. Seat rows were unequally distributed: some were all full others were too empty.

Pros: Flight, plane, and crew were great.

Cons: MEX customs was a nightmare.

Pros: Everything but the flight it self was ok.

Cons: The weather

Pros: Nobody bugged me

Cons: I like attention

Cons: Way too much people... We're in a pandemic and the plane was Full. Unacceptable.

Cons: Podrían mejorar su espacio para equipaje de mano, arriba y debajo de los asientos

Pros: Due to covid I understand the strict attitude but sometimes they are rude.

Cons: Better attitudes

Pros: Movies and shows. Blankets. Prompt staff on plane. Snack options.

Cons: Ticket counter was stubborn to release our boarding passes despite having already checked in online. Saying we were “too late”. The kiosk would not release our boarding passes either. Yet, we breezed right through security to the gate and we’re first to board the plane having had to actually wait awhile before boarding. The ticket counter person unnecessarily made us wait even longer when we were already running late due to having spent 11 hours in the hospital day prior from E. coli. The boarding process was also sloppy. Three different attendants asked to see our passports. Why did everyone need to verify us? We were asked very silly and seemingly unnecessary questions before boarding further slowing the process. We were asked before boarding if we had checked a bag, not sure what difference that made.

Pros: The flight was delay about an hour, on board. The crew was great. No entertainment on board. Good complimentary bar.

Cons: Being on time

Pros: The flight was on time and the crew was great

Cons: The organization to keep safety measures and social distance. The crew did not make sure that people were keeping their distance while boarding, and the flight was completely booked

Pros: Seat OK, but full row. Social distancing OK.

Cons: Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered.

Pros: La experiencia en general fue buena

Cons: El sistema de facturación. Me dijo la aerolínea que Kayak pago con moneda rusa, entonces no podrían entregar un comprobante fiscal (CFDI)

Pros: I was very comfortable.

Cons: Not the fault of Aeromexico but making the connection in Me4xico City was difficult. Airport employees kept sending me in different incorrect directions.

Pros: The crew was great

Cons: The disappointing issues were with the airport process.

Pros: The crew was great

Cons: Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line