Traveller reviews
Overall rating
6.5
Good
Based on 442 reviews
Boarding
6.6
Comfort
6.8
Crew
7.2
Entertainment
6.3
Food
5.9
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Aeromexico information
| IATA code | AM |
|---|---|
| Routes | 132 |
| Top route | Mexico City Benito Juarez to Monterrey Gen Mariano Escobedo |
| Airports served | 59 |
| Top airport | Mexico City Benito Juarez |
Aeromexico traveller reviews
Pros
"AeroMexico offered a great service!"
(in 113 reviews)
"Crew was friendly and professional"
(in 235 reviews)
"Crew pleasant & food good."
(in 99 reviews)
Cons
"Had a 2 hour delay"
(in 28 reviews)
"Horrible food for a business class"
(in 29 reviews)
"Customer service in GDL airport"
(in 43 reviews)
Recent reviews
Traveller rating
1470
650
517
722
13
Find reviews that mention:
flight attendants
connecting flight
flight was delayed
great flight
food was good
crew was great
great service
first class
customer service
worst airline
hour late
two hours
city airport
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8.0
Their Premium class is lacking, Food is deplorable. What's the point of Sky Priority if your luggage isn't one of the first ones to come out? Aeromexico needs to step it up!
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10.0
It’s more about the constant change of flight schedules that seem pretty off. Not kayaks fault.
review from
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8.0
Is a short fly, so they provide a bottle of water… which tasted “old”
review from
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8.0
There are few if any glutten free snack or meal choices.
review from
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8.0
There are few if any glutten free options for snacks or meals.
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10.0
All good
review from
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6.0
Demorado
review from
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6.0
Aisle seat on a red eye flight was not good as traffic in aisle kept bumping into me disallowing me much sleep
review from
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6.0
No meal. No wifi
review from
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10.0
All good
review from
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10.0
Everything
review from
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8.0
Better snacks and full drinks on longer flights :)
review from
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8.0
Pretty comfortable flight! The only drawback was the flight was delayed in taking off.
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8.0
Abordaje y como siempre la comida
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4.0
The food was one of the worst. It was quite a small portion as well. I usually appreciate plane food but this was not one of those.
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4.0
Rude on the phone, rude at counter, horrible food. Just awful
review from
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10.0
La atención. Todo excelente
review from
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10.0
Great Service, Easy pice no major issues and the flight was a smooth ride
review from
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10.0
The staff is always friends. The space in business is good. The food in business is a cold sandwich. Nothing to be excited about.
review from
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10.0
Staff always friendly and helpful. Seats in business are comfortable with good space. The food in business is a cold sandwich. Nothing to be excited about.
review from
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6.0
The boarding process is a mess, they put a lot of pressure on people to send carryons down the plane, but when you get to the cabin, there is plenty of space. Personnel isn't nice, both during boarding and on the plane. Pretty poor overall experience
review from
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2.0
Do not keep the confirmed conditions. The crew is not particularly kind. The food is poor. The boarding is poorly organized.
review from
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8.0
Almost a perfect experience. Great crew, boarding, service, on-time departures and arrivals, no issues with luggage. Only thing they need to improve is in-flight entertainment. The byod model is now standard on most other airlines. I was unable to use their product because my earbuds are wireless…
review from
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10.0
Aeromexico is a top notch carrier.
review from
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2.0
Aame
review from
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2.0
I was in Buisness class and outlet to charge my phone didn't work, wifi didn't work.
review from
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10.0
I love Aeromexico crew is very professional ,food and entertainment excelent ,No free wifi is a down but not a big one and in overall great experience
review from
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8.0
need to update their movies selection for long haul flights!
review from
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10.0
Nice new plane 737-800 max with comfortable business class seats and space!
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10.0
Great crew and food! need to update their entertainment system with more current movies choices especially with an 11 hour flight!!
review from
Aeromexico FAQs
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Flight status
Aeromexico route map
Top airports served by Aeromexico
- Mexico City Benito Juarez Airport (MEX)
- Guadalajara Miguel Hidal Airport (GDL)
- Cancun Airport (CUN)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Tijuana Rodriguez Airport (TIJ)
- Mérida Rejon Airport (MID)
- Los Angeles Airport (LAX)
- Hermosillo Gen Pesqueira Garcia Airport (HMO)
- Villahermosa Capitan Carlos Perez Airport (VSA)
- Puerto Vallarta Ordaz Airport (PVR)
- San José del Cabo Los Cabos Airport (SJD)
- Chihuahua Fierro Villalobos Airport (CUU)
- Chicago O'Hare Intl Airport (ORD)
- San Francisco Airport (SFO)
- Ciudad Juárez Abraham Gonzalez Airport (CJS)
Aeromexico contact information
- AM IATA code
- +52 (55) 5133 4000 Call
- aeromexico.com Visit
Overview of Aeromexico
To keep customers busy during their trips, Aeroméxico has an app that you can download onto your phone or tablet prior to take off in order to watch recently released movies and television shows. Travelers are also welcome to use messaging and texting apps on their phones to keep in touch with their loved ones without having to pay for the plane’s Wi-Fi.
With this airline, it is possible to travel all across the world, including to the continents of Europe, Asia, and South America. While France, Spain, and the Netherlands are great destinations for anyone hoping to have a vacation in Europe, Peru, El Salvador, and the Dominican Republic are convenient options for those going to South or Central America.
For those that are interested in having a particularly comfortable and luxurious trip, choose to fly in the Clase Premier class. In addition to giving you access to an airport lounge while waiting for your flight to start boarding, this class will provide you with a reclining seat that transforms into a flatbed, priority check-in and boarding, a free hot meal, the option of checking a bag for free, and unlimited beverages.
Aeroméxico codeshares with several different airlines, including Air France, Copa Airlines, and Korean Air. Additionally, the company has had a joint venture agreement with Delta Air Lines since 2011 that allows them to codeshare certain flights, as well as determine the prices for certain trips together and share the profits and costs for flights that go directly between the United States and Mexico.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.