Cons: I would suggest not taking a middle seat if you are looking for comfort. Once people start to sleep you are completely stuck and no more reapect for personal space. Would definitely recommend an aisle or window seat on such a long flight
Pros: The ground staff speak very little english,at first they could not find my reservation and took almost 1/2h just to retrieve bookings. Other than that great experiences.
3 hrs late !Pros: nice jetCons: 3hrs late
Good airline and comfortable plane, but bad checking staff Pros: Excellent Staff on board, comfortable seats, very good foodCons: Staff at the orly check in desk were as unhelpfull and unfriendly as possible, luckily the airline crew helped us to accommodate my 83 y/o mother to a more adequat seat
Pros: A l'heure Cons: Le service bagages aà Orly a oublié de me rendre ma pièce d'identité alors que j'étais pressée de prendre le train... m'a laissé un message, mais pas de nouvelles depuis alors qu'il devait me rappeler ...
Horrible Cons: The airline canceled the original flight. They then rescheduled the flight to a date and time that I could not accept. I called and notified the travel agency and was first told I'd be refunded but then received another reschedule notice. That flight was also eventually canceled. The airline rescheduled me to another flight ( number 3 at this point) which I clearly told them, over there phone, twice, that I could not accept. I was told they would check with the airline to see if I could have a refund. I later received an email that said I would not get a refund for lack of communicating that I would not accept the rescheduled flight. Horrible horrible horrible experience. Worst travel related experience I've had with an airline and travel agency.
Pros: Movies and fruit juicesCons: The crew made us feel like we were too much, flight were late, sits uncomfortable and disgusting with chocolate everywhere from the last flight
Pros: Excellent Staff, comfortable seats, very good food.Cons: Delays of 2 hours at the departure from Port au Prince.
Could not pre-purchase checked bagPros: Tried twice to purchase a checked bag before the flight. Credit card transactions are still pending but my reservation never reflected the purchase. Had to pay an extra 10€ at check-in. Probably because I used a US VISA card. Cons: see above.
Pros: The hospitality Cons: The bumpy ride
Great service and extrasPros: The crew was friendly and did an excellent job of making sure everyone had everything they needed throughout the long flight like toys for the kids, sleeping masks & socks, pillows, snacks, etc. Cons: The seats were not very comfortable and the food was just ok.