Traveller reviews
Overall rating
7.2
Good
Based on 148 reviews
Boarding
7.3
Comfort
7.5
Crew
7.5
Entertainment
6.8
Food
6.8
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Malindo Air information
| IATA code | OD |
|---|---|
| Routes | 58 |
| Top route | Kota Bharu Pengkalan Chepa to Kuala Lumpur Abdul Aziz Shah |
| Airports served | 27 |
| Top airport | Kuala Lumpur Abdul Aziz Shah |
Malindo Air traveller reviews
Pros
"Good service and good plane"
(in 10 reviews)
"Nice flight crew, comfortable cabin."
(in 6 reviews)
"I was very impressed given it is a budget airline"
(in 2 reviews)
Cons
"No entertainment options."
(in 16 reviews)
"The beverage options were limited and mostly consisted of different flavors of fruit soda."
(in 4 reviews)
"The flight attendants sprayed the cabin with a strange aerosol before landing."
(in 4 reviews)
Recent reviews
Traveller rating
17
25
6
9
7
Find reviews that mention:
flavors
sprayed
lets
good budget
entertainment options
nice flight
good service
exit row
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8.3
Cons: More food variety
review from
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6.6
Pros: Very smooth and easy process boarding and taking off
Cons: No entertainment
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8.0
Cons: delayed landing because of chinese reasons
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6.0
Cons: delayed 2 times.
review from
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10.0
Pros: A nice experience overall. Flight was quiet so plenty of personal space.
review from
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8.3
Pros: Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time.
Cons: No entertainment options. Little to no food service.
review from
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2.3
Never again on Malindo
Pros: The crew are ok. They should find jobs with other, better airlines.
Cons: Flight delayed on both legs. Delay management horrible, call centre was worse.
review from
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2.3
Changed flight time with no communication and no apology
Pros: Average flight
Cons: Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!
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9.0
Fully satisfied
Pros: Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient.
Cons: Flight wasn't on time to and from HKG.
review from
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8.0
Pros: The staff were very kind, the seat had a great amount of leg room.
Cons: There was no alcohol on the flight.
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2.3
Mediocre service
Pros: Getting out of the plane
Cons: getting in the plane. No working tablet. Poor food.
review from
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5.6
Degrading quality
Pros: Crews are nice.
Cons: Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad.
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4.3
Change
Cons: The airline
review from
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10.0
Excellent services
Pros: For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping).
Cons: Nothing.
review from
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6.3
Good airlines
Pros: The service is good in general.
Cons: The boarding process could be improved.
review from
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8.0
Favourite local airline
Pros: The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.
Cons: The food is rather meh, does not stand out
review from
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6.3
Cons: The flight was over 5 hours delayed and they offered no compensation or extra meal.
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8.0
Pros: Leg space and good arm rest
Cons: No in flight entertainment (movies)
review from
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8.0
Cons: Cramped seats
review from
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5.3
Ok for short trips
Pros: The seats are more comfortable compared to the other budget airlines.
Cons: The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.
review from
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10.0
Pros: I have flown Malindo before and I have been happy about tbeir customer service.
review from
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2.0
The most unorganised flights I've ever been on.
Pros: In flight meal.
Cons: Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.
review from
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7.6
Good budget flight
Pros: Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.
Cons: The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.
review from
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7.6
Good budget flight
Pros: Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.
Cons: The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.
review from
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9.3
Pros: Service and comfort with blanket, and entertainment movies.
Cons: Luggage collection rather late in Bali.
review from
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8.0
Good flight
Pros: No fuss, well organised.
review from
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8.0
Good flight 2
Pros: Same as previous, no fuss.
review from
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4.3
Both flights delayed
Pros: Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!
Cons: Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!
review from
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8.6
Business Week in KL
Pros: Ease of booking and 30kg baggage allow all included in quoted flight cost
Cons: Food quality appears to be falling down in variety and quality
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3.0
Cons: Turbulence
review from
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10.0
Pros: Good service and good plane.
review from
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7.6
Pros: food, service
Cons: nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal.
review from
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6.0
Good for short trips
Pros: You can check-in luggage for free. Not like Airasia
Cons: Delays, of course.
review from
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8.0
Nice to have free luggage allowance of 30kg
Pros: The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well.
review from
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10.0
Pros: I was very impressed given it is a budget airline.
review from
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8.6
Very good service and fantastic price
Pros: somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again.
Cons: my expectations were more than met.
review from
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8.0
Budget with comfort
Pros: Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost.
review from
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10.0
Malindo Air is top of the line!
Pros: Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!
review from
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2.0
Disgraceful security - never again
Pros: Read trip advisor Will never use them again They will have an accident and it will be their fault
review from
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8.0
Good.
Pros: something
Cons: something
review from
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10.0
Very Nice Service and comfortable flight
Pros: The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well.
review from
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10.0
Nice flight
Pros: Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food.
review from
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8.0
Cons: There are small snack & water given previously, but now only water.
review from
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2.0
Cons: Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service
review from
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2.0
No fight
Pros: Nothing
Cons: Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund
review from
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7.3
Pros: Proactively checking the boarding pass to shorten que of the boarding process.
Cons: Delayed
review from
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8.0
Cons: Cabin very hot. Aircond broken??
review from
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4.0
Pros: Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air.
Cons: Nothing
review from
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2.0
Pros: Nothing
Cons: Evrything
review from
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8.0
Not bad
Pros: Pretty on time
review from
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7.3
Pros: Good legroom and friendly crew
Cons: They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out
review from
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10.0
Pros: Every thing in the flight was excellent.
Cons: Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate.
review from
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7.6
Pros: Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley.
Cons: No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!? 15 minute delay, understandable. Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job.
review from
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4.0
Efficient but cold
Pros: It was on time there was plenty of space for carry-ons
Cons: The staff yelled at passengers and at two points hig me (hard) in the head with luggage and an elbow)
review from
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8.0
Could improve
Pros: Comfortable, on board flight menu was good, no delay.
Cons: Visa permits check before boarding was really unnecessary. It's immigration personals job. That creates long & slow moving que. But then perhaps it's the KL Airport authorities fault that exercise that policy. Saw the same thing with some other airlines.
review from
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8.3
Slow boarding process
Pros: Nice flight crew, comfortable cabin
Cons: Passenger id check before entering the departure gate took forever. They checked visa permits which actually was not their duty. They're flight ground crews not immigration officer!
review from
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7.0
Cheap and comfortable but expect delay
Pros: Flight, seats, food
Cons: Gets delayed 90% of the time.
review from
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8.0
Pros: Can print boarding pass on own and bring to airport and straight away walk to hate with the self printed boarding pass.
Cons: No kiosk to self print boarding pass at airport... This trip flight from SZB was postponed and flight from PEN was pushed out.
review from
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4.0
Comfort.. but delay...
Pros: Comfort of seat
Cons: Delay..
review from
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3.6
Comfort.. and Delay
Pros: Comfort of seat
Cons: Delay.. Almost 3 hours.. Technical problems
review from
Flight status
Malindo Air route map
Top airports served by Malindo Air
- Kuala Lumpur Abdul Aziz Shah Airport (SZB)
- Kuala Lumpur Intl Airport (KUL)
- Penang Intl Airport (PEN)
- Kota Bharu Pengkalan Chepa Airport (KBR)
- Langkawi Airport (LGK)
- Johor Bahru Sultan Ismail Intl Airport (JHB)
- Denpasar Bali Ngurah Rai Airport (DPS)
- Kuala Terengganu Sultan Mahmood Airport (TGG)
- Alor Setar Airport (AOR)
- Kota Kinabalu Airport (BKI)
- Kuching Airport (KCH)
- Singapore Changi Airport (SIN)
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Perth Airport (PER)
- Dhaka Zia Intl Airport (DAC)
Malindo Air contact information
- OD IATA code
- +603 7841 5388 Call
- malindoair.com Visit
Overview of Malindo Air
Owned by an Indonesian airline, Malindo Air has its headquarters in Malaysia and flies to over 50 different destinations throughout the world. For those that would like to visit somewhere in Asia, it is possible to travel to the countries of India, Indonesia, and Thailand, all of which are popular destinations among customers.
Passengers that are flying with this airline have the opportunity to choose from two travel classes: Economy and Business. While Economy will provide you with standard amenities, such as comfortable seats and access to the plane’s entertainment system, Business comes with additional legroom, free drinks, and a hot meal.
This airline has direct connections with several other airlines, including the Lion Air Group and Firefly, a company that previously merged with Malindo Air. Additionally, they have interline agreements with several other companies, such as Etihad Airways, Oman Air, and All Nippon Airways. To increase the number of flights that they are able to service, they have made codeshare agreements with two international airlines: Batik Air and Turkish Airlines.
Malindo Air has a fleet that is composed of over 40 aircraft that are primarily ATR and Boeing. The most frequently flown is the Boeing 737-800, a plane that is often employed for short to medium-range flights and can fit up to 150 passengers. For longer flights that go to destinations such as the United States or Australia, the airline will often use the Boeing 737-900ER, a choice that can fit up to 168 passengers and is known for being particularly spacious.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.