IATA code | OD |
---|---|
Routes | 146 |
Top route | Langkawi Island to Kuala Lumpur Intl |
Airports served | 61 |
Top airport | Kuala Lumpur Intl |
Pros: A nice experience overall. Flight was quiet so plenty of personal space.
Pros: Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time.
Cons: No entertainment options. Little to no food service.
Never again on Malindo
Pros: The crew are ok. They should find jobs with other, better airlines.
Cons: Flight delayed on both legs. Delay management horrible, call centre was worse.
Changed flight time with no communication and no apology
Pros: Average flight
Cons: Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!
Fully satisfied
Pros: Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient.
Cons: Flight wasn't on time to and from HKG.
Pros: The staff were very kind, the seat had a great amount of leg room.
Cons: There was no alcohol on the flight.
Mediocre service
Pros: Getting out of the plane
Cons: getting in the plane. No working tablet. Poor food.
Degrading quality
Pros: Crews are nice.
Cons: Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers!
Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to.
Malindo's service has become bad.
Change
Cons: The airline
Excellent services
Pros: For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping).
Cons: Nothing.
Good airlines
Pros: The service is good in general.
Cons: The boarding process could be improved.
Favourite local airline
Pros: The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.
Cons: The food is rather meh, does not stand out
Cons: The flight was over 5 hours delayed and they offered no compensation or extra meal.
Pros: Leg space and good arm rest
Cons: No in flight entertainment (movies)
Cons: Cramped seats
Ok for short trips
Pros: The seats are more comfortable compared to the other budget airlines.
Cons: The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.
Pros: I have flown Malindo before and I have been happy about tbeir customer service.
The most unorganised flights I've ever been on.
Pros: In flight meal.
Cons: Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.
Good budget flight
Pros: Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.
Cons: The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.
Good budget flight
Pros: Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.
Cons: The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.
Pros: Service and comfort with blanket, and entertainment movies.
Cons: Luggage collection rather late in Bali.
Good flight
Pros: No fuss, well organised.
Good flight 2
Pros: Same as previous, no fuss.
Both flights delayed
Pros: Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!
Cons: Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!
Business Week in KL
Pros: Ease of booking and 30kg baggage allow all included in quoted flight cost
Cons: Food quality appears to be falling down in variety and quality
Cons: Turbulence
Pros: Good service and good plane.
Pros: food, service
Cons: nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal.
Good for short trips
Pros: You can check-in luggage for free. Not like Airasia
Cons: Delays, of course.
Nice to have free luggage allowance of 30kg
Pros: The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well.
Pros: I was very impressed given it is a budget airline.
Very good service and fantastic price
Pros: somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again.
Cons: my expectations were more than met.
Budget with comfort
Pros: Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost.
Malindo Air is top of the line!
Pros: Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!
Disgraceful security - never again
Pros: Read trip advisor
Will never use them again
They will have an accident and it will be their fault
Good.
Pros: something
Cons: something
Very Nice Service and comfortable flight
Pros: The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well.
Nice flight
Pros: Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food.
Cons: There are small snack & water given previously, but now only water.
Cons: Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service
No fight
Pros: Nothing
Cons: Flight had a new schedule without prior notice
We're unable to take this flight. Did not get any refund
Pros: Proactively checking the boarding pass to shorten que of the boarding process.
Cons: Delayed
Cons: Cabin very hot. Aircond broken??
Pros: Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air.
Cons: Nothing
Pros: Nothing
Cons: Evrything
Not bad
Pros: Pretty on time
Pros: Good legroom and friendly crew
Cons: They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out
Pros: Every thing in the flight was excellent.
Cons: Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate.
Pros: Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley.
Cons: No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!?
15 minute delay, understandable.
Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job.
Efficient but cold
Pros: It was on time there was plenty of space for carry-ons
Cons: The staff yelled at passengers and at two points hig me (hard) in the head with luggage and an elbow)
Could improve
Pros: Comfortable, on board flight menu was good, no delay.
Cons: Visa permits check before boarding was really unnecessary. It's immigration personals job. That creates long & slow moving que. But then perhaps it's the KL Airport authorities fault that exercise that policy. Saw the same thing with some other airlines.
Slow boarding process
Pros: Nice flight crew, comfortable cabin
Cons: Passenger id check before entering the departure gate took forever. They checked visa permits which actually was not their duty. They're flight ground crews not immigration officer!
Cheap and comfortable but expect delay
Pros: Flight, seats, food
Cons: Gets delayed 90% of the time.
Pros: Can print boarding pass on own and bring to airport and straight away walk to hate with the self printed boarding pass.
Cons: No kiosk to self print boarding pass at airport...
This trip flight from SZB was postponed and flight from PEN was pushed out.
Comfort.. but delay...
Pros: Comfort of seat
Cons: Delay..
Comfort.. and Delay
Pros: Comfort of seat
Cons: Delay.. Almost 3 hours.. Technical problems
Cons: Flight delayed, bad info provision. 1 checked in bag did not arrive.
Cons: Crew was non-service minded, more concerned about themselves, with no crew member trying to assist english speaking passengers
If the option is paying more and flying with another airline..
Cons: 3 security checks in KL for transit
Crew not interested in English speaking passengers
Again our company will not fly with malindo if there is a choice
convenient, affordable, surprisingly nice
Pros: quite new and comfortable aircraft
Pros: A nice experience overall. Flight was quiet so plenty of personal space.
Fully satisfied
Pros: Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient.
Cons: Flight wasn't on time to and from HKG.
Excellent services
Pros: For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping).
Cons: Nothing.
Pros: I have flown Malindo before and I have been happy about tbeir customer service.
Pros: Service and comfort with blanket, and entertainment movies.
Cons: Luggage collection rather late in Bali.
Business Week in KL
Pros: Ease of booking and 30kg baggage allow all included in quoted flight cost
Cons: Food quality appears to be falling down in variety and quality
Pros: Good service and good plane.
Pros: I was very impressed given it is a budget airline.
Very good service and fantastic price
Pros: somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again.
Cons: my expectations were more than met.
Malindo Air is top of the line!
Pros: Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!
Very Nice Service and comfortable flight
Pros: The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well.
Nice flight
Pros: Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food.
Pros: Every thing in the flight was excellent.
Cons: Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate.
convenient, affordable, surprisingly nice
Pros: quite new and comfortable aircraft
Pros: Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time.
Cons: No entertainment options. Little to no food service.
Pros: The staff were very kind, the seat had a great amount of leg room.
Cons: There was no alcohol on the flight.
Favourite local airline
Pros: The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.
Cons: The food is rather meh, does not stand out
Pros: Leg space and good arm rest
Cons: No in flight entertainment (movies)
Cons: Cramped seats
Good budget flight
Pros: Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.
Cons: The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.
Good budget flight
Pros: Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.
Cons: The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.
Good flight
Pros: No fuss, well organised.
Good flight 2
Pros: Same as previous, no fuss.
Pros: food, service
Cons: nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal.
Nice to have free luggage allowance of 30kg
Pros: The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well.
Budget with comfort
Pros: Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost.
Good.
Pros: something
Cons: something
Cons: There are small snack & water given previously, but now only water.
Pros: Proactively checking the boarding pass to shorten que of the boarding process.
Cons: Delayed
Cons: Cabin very hot. Aircond broken??
Not bad
Pros: Pretty on time
Pros: Good legroom and friendly crew
Cons: They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out
Pros: Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley.
Cons: No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!?
15 minute delay, understandable.
Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job.
Could improve
Pros: Comfortable, on board flight menu was good, no delay.
Cons: Visa permits check before boarding was really unnecessary. It's immigration personals job. That creates long & slow moving que. But then perhaps it's the KL Airport authorities fault that exercise that policy. Saw the same thing with some other airlines.
Slow boarding process
Pros: Nice flight crew, comfortable cabin
Cons: Passenger id check before entering the departure gate took forever. They checked visa permits which actually was not their duty. They're flight ground crews not immigration officer!
Cheap and comfortable but expect delay
Pros: Flight, seats, food
Cons: Gets delayed 90% of the time.
Pros: Can print boarding pass on own and bring to airport and straight away walk to hate with the self printed boarding pass.
Cons: No kiosk to self print boarding pass at airport...
This trip flight from SZB was postponed and flight from PEN was pushed out.
Never again on Malindo
Pros: The crew are ok. They should find jobs with other, better airlines.
Cons: Flight delayed on both legs. Delay management horrible, call centre was worse.
Changed flight time with no communication and no apology
Pros: Average flight
Cons: Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!
Mediocre service
Pros: Getting out of the plane
Cons: getting in the plane. No working tablet. Poor food.
Degrading quality
Pros: Crews are nice.
Cons: Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers!
Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to.
Malindo's service has become bad.
Change
Cons: The airline
Good airlines
Pros: The service is good in general.
Cons: The boarding process could be improved.
Cons: The flight was over 5 hours delayed and they offered no compensation or extra meal.
Ok for short trips
Pros: The seats are more comfortable compared to the other budget airlines.
Cons: The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.
The most unorganised flights I've ever been on.
Pros: In flight meal.
Cons: Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.
Both flights delayed
Pros: Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!
Cons: Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!
Cons: Turbulence
Good for short trips
Pros: You can check-in luggage for free. Not like Airasia
Cons: Delays, of course.
Disgraceful security - never again
Pros: Read trip advisor
Will never use them again
They will have an accident and it will be their fault
Cons: Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service
No fight
Pros: Nothing
Cons: Flight had a new schedule without prior notice
We're unable to take this flight. Did not get any refund
Pros: Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air.
Cons: Nothing
Pros: Nothing
Cons: Evrything
Efficient but cold
Pros: It was on time there was plenty of space for carry-ons
Cons: The staff yelled at passengers and at two points hig me (hard) in the head with luggage and an elbow)
Comfort.. but delay...
Pros: Comfort of seat
Cons: Delay..
Comfort.. and Delay
Pros: Comfort of seat
Cons: Delay.. Almost 3 hours.. Technical problems
Cons: Flight delayed, bad info provision. 1 checked in bag did not arrive.
Cons: Crew was non-service minded, more concerned about themselves, with no crew member trying to assist english speaking passengers
If the option is paying more and flying with another airline..
Cons: 3 security checks in KL for transit
Crew not interested in English speaking passengers
Again our company will not fly with malindo if there is a choice