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Low season | August |
|---|---|
High season | January |
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Etihad Airways customer reviews
7.3
Based on 1,237 verified guest reviews
7.1Food
7.2Comfort
7.5Boarding
7.7Crew
7.2Entertainment
Pros +
Cons -
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Date
Pros:Ok
Cons:Comfort
Pros:Crew and seats
Cons:Sound system,, entertainment system should not be turned off 25min before landing
Pros:crew was amazing
Cons:no traveller pack, toothpaste, etc. seats too tight.
Dear Etihad Airways Customer Service, I hope this message finds you well. I am writing to express my deep disappointment with my recent flight experience on Etihad Airways, which took me from India to NYC via Abu Dhabi. My flight details are as follows: [Flight Number] on [Date]. My overall experience was marred by a series of significant issues that I believe warrant attention and improvement. These issues include: Bad Conditions of Washroom: The state of the washrooms on the flight was far from satisfactory. They were inadequately maintained and lacked the level of cleanliness one would expect during a long-haul journey. Seating Space and Comfort: The seating arrangement left much to be desired. The seats were cramped, uncomfortable, and the legroom was insufficient for such a long flight. The seats did not recline as expected, making the journey quite uncomfortable. Cabin Cleanliness: The cleanliness of the cabin, including seats and tray tables, was not up to par. The lack of cleanliness impacted the overall comfort and satisfaction of passengers. Excessive Noise: The flight was notably noisy, with disturbances and loud noises making it difficult to rest or concentrate. The noise levels were considerably disruptive. Food and Catering: The quality and variety of meals served on the flight left much to be desired. Furthermore, there were issues with accommodating dietary restrictions, which is crucial for passenger satisfaction. Hygiene and Sanitary Facilities: The condition of the restrooms was subpar, and essential hygiene supplies were not adequately provided. This falls short of expectations for a long-haul journey. Overall Experience: Regrettably, the combination of these issues significantly affected my overall experience during this long flight, making it far from the comfortable and enjoyable journey I had anticipated. I understand that maintaining high standards on long-haul flights can be challenging, but I believe it's vital to bring these concerns to your attention in the hope that they can be addressed and improved upon in the future. As a loyal Etihad Airways customer, I had higher expectations for my journey. I kindly request that you take these issues into consideration and work towards enhancing the overall passenger experience on similar routes. Your attention to these matters is greatly appreciated. Thank you for your time and understanding.
Pros:Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness.
Cons:Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air.
Everything was good. Thank you.
Pros:The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.
Cons:Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)
Everything is good
Food tastes was poor
Cleanliness, on time performance and the cabin staff.
Etihad Airways flight status
Sun 10/13
Etihad Airways route map – Which destinations does Etihad Airways fly to?
Find out which destinations you can fly to direct with Etihad Airways by entering your departure airport. If you want to know whether Etihad Airways flies a certain route, enter both the departure and destination airport before hitting search.Sun 10/13
All Etihad Airways flight routes
| Flight no. | Departure airport | Arrival Airport | Duration | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|---|---|---|
| 285 | Ahmedabad (AMD) | Abu Dhabi (AUH) | 3h 5m | • | • | • | • | • | • | • |
| 42 | Amsterdam (AMS) | Abu Dhabi (AUH) | 6h 25m | • | • | • | • | • | • | • |
| 190 | Athens (ATH) | Abu Dhabi (AUH) | 4h 30m | • | • | • | • | • | • | • |
| 284 | Abu Dhabi (AUH) | Ahmedabad (AMD) | 3h 0m | • | • | • | • | • | • | • |
| 41 | Abu Dhabi (AUH) | Amsterdam (AMS) | 7h 5m | • | • | • | • | • | • | • |
| 189 | Abu Dhabi (AUH) | Athens (ATH) | 5h 10m | • | • | • | • | • | • | • |
| 711 | Abu Dhabi (AUH) | Cairo (CAI) | 3h 55m | • | • | • | • | • | • | • |
| 31 | Abu Dhabi (AUH) | Paris (CDG) | 7h 20m | • | • | • | • | • | • | • |
| 145 | Abu Dhabi (AUH) | Geneva (GVA) | 6h 50m | • | • | • | • | • | • | • |
| 856 | Abu Dhabi (AUH) | Incheon (ICN) | 8h 25m | • | • | • | • | • | • | • |
| 3 | Abu Dhabi (AUH) | New York (JFK) | 14h 25m | • | • | • | • | • | • | • |
| 25 | Abu Dhabi (AUH) | London (LHR) | 7h 40m | • | • | • | • | • | • | • |
| 101 | Abu Dhabi (AUH) | Madrid (MAD) | 7h 40m | • | • | • | • | • | • | • |
| 15 | Abu Dhabi (AUH) | Manchester (MAN) | 7h 45m | • | • | • | • | • | • | • |
| 260 | Abu Dhabi (AUH) | Malé (MLE) | 4h 30m | • | • | • | • | • | • | • |
| 81 | Abu Dhabi (AUH) | Milan (MXP) | 6h 30m | • | • | • | • | • | • | • |
| 9 | Abu Dhabi (AUH) | Chicago (ORD) | 14h 45m | • | • | • | • | • | • | • |
| 21 | Abu Dhabi (AUH) | Toronto (YYZ) | 14h 10m | • | • | • | • | • | • | • |
| 405 | Bangkok (BKK) | Abu Dhabi (AUH) | 6h 25m | • | • | • | • | • | • | • |
| 712 | Cairo (CAI) | Abu Dhabi (AUH) | 3h 25m | • | • | • | • | • | • | • |
| 32 | Paris (CDG) | Abu Dhabi (AUH) | 6h 40m | • | • | • | • | • | • | • |
| 146 | Geneva (GVA) | Abu Dhabi (AUH) | 6h 15m | • | • | • | • | • | • | • |
| 4 | New York (JFK) | Abu Dhabi (AUH) | 13h 0m | • | • | • | • | • | • | • |
| 419 | Kuala Lumpur (KUL) | Abu Dhabi (AUH) | 6h 50m | • | • | • | • | • | • | • |
| 26 | London (LHR) | Abu Dhabi (AUH) | 6h 55m | • | • | • | • | • | • | • |
| 102 | Madrid (MAD) | Abu Dhabi (AUH) | 6h 55m | • | • | • | • | • | • | • |
| 16 | Manchester (MAN) | Abu Dhabi (AUH) | 7h 5m | • | • | • | • | • | • | • |
| 261 | Malé (MLE) | Abu Dhabi (AUH) | 4h 15m | • | • | • | • | • | • | • |
| 82 | Milan (MXP) | Abu Dhabi (AUH) | 5h 55m | • | • | • | • | • | • | • |
| 10 | Chicago (ORD) | Abu Dhabi (AUH) | 13h 30m | • | • | • | • | • | • | • |
| 22 | Toronto (YYZ) | Abu Dhabi (AUH) | 13h 0m | • | • | • | • | • | • | • |
| 210 | Abu Dhabi (AUH) | New Delhi (DEL) | 3h 45m | • | • | • | • | • | • | • |
| 209 | New Delhi (DEL) | Abu Dhabi (AUH) | 3h 45m | • | • | • | • | • | • | • |
| 281 | Kochi (COK) | Abu Dhabi (AUH) | 4h 0m | • | • | • | • | • | • | • |
| 282 | Abu Dhabi (AUH) | Kochi (COK) | 4h 10m | • | • | • | • | • | • | • |
| 408 | Abu Dhabi (AUH) | Bangkok (BKK) | 6h 35m | • | • | • | • | • | • | • |
| 418 | Abu Dhabi (AUH) | Kuala Lumpur (KUL) | 7h 20m | • | • | • | • | • | • | • |
| 196 | Abu Dhabi (AUH) | Mumbai (BOM) | 3h 20m | • | • | • | • | • | • | |
| 396 | Abu Dhabi (AUH) | Colombo (CMB) | 4h 45m | • | • | • | • | • | • | |
| 397 | Colombo (CMB) | Abu Dhabi (AUH) | 4h 45m | • | • | • | • | • | • | |
| 85 | Abu Dhabi (AUH) | Rome (FCO) | 6h 10m | • | • | • | • | • | • | • |
| 86 | Rome (FCO) | Abu Dhabi (AUH) | 6h 5m | • | • | • | • | • | • | • |
| 889 | Beijing (PKX) | Abu Dhabi (AUH) | 9h 0m | • | • | • | • | • | ||
| 238 | Abu Dhabi (AUH) | Bengaluru (BLR) | 4h 15m | • | • | • | • | • | ||
| 814 | Abu Dhabi (AUH) | Osaka (KIX) | 9h 30m | • | • | • | • | • | ||
| 888 | Abu Dhabi (AUH) | Beijing (PKX) | 7h 40m | • | • | • | • | • | ||
| 239 | Bengaluru (BLR) | Abu Dhabi (AUH) | 4h 5m | • | • | • | • | • | ||
| 815 | Osaka (KIX) | Abu Dhabi (AUH) | 11h 15m | • | • | • | • | • | ||
| 262 | Abu Dhabi (AUH) | Thiruvananthapuram (TRV) | 4h 25m | • | • | • | • | • | ||
| 263 | Thiruvananthapuram (TRV) | Abu Dhabi (AUH) | 4h 10m | • | • | • | • | • | ||
| 111 | Abu Dhabi (AUH) | Barcelona (BCN) | 7h 10m | • | • | • | • | • | • | |
| 112 | Barcelona (BCN) | Abu Dhabi (AUH) | 6h 20m | • | • | • | • | • | • | |
| 747 | Abu Dhabi (AUH) | Johannesburg (JNB) | 8h 15m | • | • | • | • | • | ||
| 862 | Abu Dhabi (AUH) | Shanghai (PVG) | 8h 50m | • | • | • | • | • | ||
| 748 | Johannesburg (JNB) | Abu Dhabi (AUH) | 7h 55m | • | • | • | • | • | ||
| 276 | Abu Dhabi (AUH) | Hyderabad (HYD) | 3h 55m | • | • | • | • | • | • | |
| 277 | Hyderabad (HYD) | Abu Dhabi (AUH) | 4h 5m | • | • | • | • | • | • | |
| 857 | Incheon (ICN) | Abu Dhabi (AUH) | 9h 45m | • | • | • | • | • | • | • |
| 476 | Abu Dhabi (AUH) | Denpasar (DPS) | 9h 40m | • | • | • | • | |||
| 627 | Abu Dhabi (AUH) | Gassim (ELQ) | 2h 10m | • | • | • | • | |||
| 628 | Gassim (ELQ) | Abu Dhabi (AUH) | 2h 5m | • | • | • | • | |||
| 463 | Melbourne (MEL) | Abu Dhabi (AUH) | 14h 10m | • | • | • | • | |||
| 455 | Sydney (SYD) | Abu Dhabi (AUH) | 14h 40m | • | • | • | • | |||
| 259 | Kolkata (CCU) | Abu Dhabi (AUH) | 5h 10m | • | • | • | • | |||
| 757 | Abu Dhabi (AUH) | Casablanca (CMN) | 8h 15m | • | • | • | • | |||
| 7 | Abu Dhabi (AUH) | Boston (BOS) | 13h 40m | • | • | • | • | |||
| 177 | Abu Dhabi (AUH) | Copenhagen (CPH) | 6h 50m | • | • | • | • | |||
| 366 | Abu Dhabi (AUH) | Jaipur (JAI) | 3h 30m | • | • | • | • | |||
| 272 | Abu Dhabi (AUH) | Chennai (MAA) | 4h 20m | • | • | • | • | |||
| 462 | Abu Dhabi (AUH) | Melbourne (MEL) | 13h 25m | • | • | • | • | |||
| 454 | Abu Dhabi (AUH) | Sydney (SYD) | 13h 45m | • | • | • | • | |||
| 8 | Boston (BOS) | Abu Dhabi (AUH) | 12h 5m | • | • | • | • | |||
| 178 | Copenhagen (CPH) | Abu Dhabi (AUH) | 6h 20m | • | • | • | • | |||
| 477 | Denpasar (DPS) | Abu Dhabi (AUH) | 9h 0m | • | • | • | • | |||
| 273 | Chennai (MAA) | Abu Dhabi (AUH) | 4h 20m | • | • | • | • | |||
| 258 | Abu Dhabi (AUH) | Kolkata (CCU) | 4h 55m | • | • | • | • | |||
| 541 | Abu Dhabi (AUH) | Istanbul (IST) | 5h 0m | • | • | • | • | • | • | |
| 357 | Abu Dhabi (AUH) | Riyadh (RUH) | 2h 0m | • | • | • | • | • | • | |
| 542 | Istanbul (IST) | Abu Dhabi (AUH) | 4h 30m | • | • | • | • | • | • | |
| 125 | Abu Dhabi (AUH) | Munich (MUC) | 6h 30m | • | • | • | • | • | • | • |
| 126 | Munich (MUC) | Abu Dhabi (AUH) | 5h 45m | • | • | • | • | • | • | • |
| 843 | Abu Dhabi (AUH) | Moscow (SVO) | 5h 40m | • | • | • | • | • | • | • |
| 844 | Moscow (SVO) | Abu Dhabi (AUH) | 5h 30m | • | • | • | • | • | • | • |
| 221 | Abu Dhabi (AUH) | Karachi (KHI) | 2h 20m | • | • | • | • | • | • | |
| 696 | Abu Dhabi (AUH) | Muscat (MCT) | 1h 15m | • | • | • | • | • | • | • |
| 697 | Muscat (MCT) | Abu Dhabi (AUH) | 1h 5m | • | • | • | • | • | • | • |
| 121 | Abu Dhabi (AUH) | Frankfurt am Main (FRA) | 6h 45m | • | • | • | • | • | ||
| 203 | Mumbai (BOM) | Abu Dhabi (AUH) | 3h 15m | • | • | • | • | • | • | |
| 471 | Jakarta (CGK) | Abu Dhabi (AUH) | 8h 5m | • | • | • | ||||
| 122 | Frankfurt am Main (FRA) | Abu Dhabi (AUH) | 6h 10m | • | • | • | • | • | ||
| 367 | Jaipur (JAI) | Abu Dhabi (AUH) | 3h 30m | • | • | • | ||||
| 242 | Lahore (LHE) | Abu Dhabi (AUH) | 3h 25m | • | • | • | • | • | • | • |
| 867 | Shanghai (PVG) | Abu Dhabi (AUH) | 9h 35m | • | • | • | • | • | ||
| 657 | Abu Dhabi (AUH) | Kuwait City (KWI) | 1h 50m | • | • | • | • | • | • | |
| 658 | Kuwait City (KWI) | Abu Dhabi (AUH) | 1h 40m | • | • | • | • | • | • | |
| 45 | Abu Dhabi (AUH) | Dublin (DUB) | 8h 15m | • | • | • | • | • | • | |
| 5 | Abu Dhabi (AUH) | Washington, D.C. (IAD) | 14h 25m | • | • | • | • | • | • | |
| 46 | Dublin (DUB) | Abu Dhabi (AUH) | 7h 20m | • | • | • | • | • | • | |
| 433 | Phuket City (HKT) | Abu Dhabi (AUH) | 6h 25m | • | • | • | • | • | • | |
| 6 | Washington, D.C. (IAD) | Abu Dhabi (AUH) | 13h 0m | • | • | • | • | • | • | |
| 871 | Tokyo (NRT) | Abu Dhabi (AUH) | 11h 35m | • | • | • | • | • | • | |
| 758 | Casablanca (CMN) | Abu Dhabi (AUH) | 7h 20m | • | • | • | • | |||
| 64 | Lisbon (LIS) | Abu Dhabi (AUH) | 7h 30m | • | • | • | ||||
| 325 | Abu Dhabi (AUH) | Dammam (DMM) | 1h 30m | • | • | • | • | |||
| 326 | Dammam (DMM) | Abu Dhabi (AUH) | 1h 20m | • | • | • | • | |||
| 313 | Abu Dhabi (AUH) | Jeddah (JED) | 3h 5m | • | • | • | • | • | • | |
| 314 | Jeddah (JED) | Abu Dhabi (AUH) | 2h 45m | • | • | • | • | • | • | |
| 661 | Abu Dhabi (AUH) | Doha (DOH) | 1h 10m | • | • | • | • | • | • | |
| 430 | Abu Dhabi (AUH) | Phuket City (HKT) | 6h 45m | • | • | • | • | • | • | |
| 878 | Abu Dhabi (AUH) | Tokyo (NRT) | 10h 5m | • | • | • | • | • | • | |
| 662 | Doha (DOH) | Abu Dhabi (AUH) | 1h 5m | • | • | • | • | • | • | |
| 232 | Islamabad (ISB) | Abu Dhabi (AUH) | 3h 25m | • | • | • | • | • | • | |
| 57 | Abu Dhabi (AUH) | Brussels (BRU) | 7h 5m | • | • | • | • | • | • | • |
| 58 | Brussels (BRU) | Abu Dhabi (AUH) | 6h 25m | • | • | • | • | • | • | • |
| 645 | Abu Dhabi (AUH) | Manama (BAH) | 1h 10m | • | • | • | • | • | ||
| 358 | Riyadh (RUH) | Abu Dhabi (AUH) | 1h 50m | • | • | • | • | • | • | |
| 248 | Abu Dhabi (AUH) | Kozhikode (CCJ) | 4h 5m | • | • | • | • | |||
| 249 | Kozhikode (CCJ) | Abu Dhabi (AUH) | 3h 55m | • | • | • | • | |||
| 241 | Abu Dhabi (AUH) | Lahore (LHE) | 3h 25m | • | • | • | • | • | ||
| 700 | Abu Dhabi (AUH) | Victoria (SEZ) | 4h 40m | • | • | |||||
| 701 | Victoria (SEZ) | Abu Dhabi (AUH) | 4h 30m | • | • | |||||
| 851 | Abu Dhabi (AUH) | Saint Petersburg (LED) | 6h 25m | • | • | |||||
| 852 | Saint Petersburg (LED) | Abu Dhabi (AUH) | 6h 5m | • | • | |||||
| 231 | Abu Dhabi (AUH) | Islamabad (ISB) | 3h 15m | • | • | • | • | • | ||
| 222 | Karachi (KHI) | Abu Dhabi (AUH) | 2h 10m | • | • | • | ||||
| 428 | Abu Dhabi (AUH) | Manila (MNL) | 9h 10m | • | • | • | • | |||
| 421 | Manila (MNL) | Abu Dhabi (AUH) | 9h 5m | • | • | • | • | |||
| 496 | Abu Dhabi (AUH) | Singapore (SIN) | 7h 40m | • | • | • | • | • | • | |
| 497 | Singapore (SIN) | Abu Dhabi (AUH) | 7h 30m | • | • | • | • | • | • | |
| 472 | Abu Dhabi (AUH) | Jakarta (CGK) | 8h 35m | • | • | |||||
| 593 | Abu Dhabi (AUH) | Tel Aviv (TLV) | 3h 25m | • | • | • | ||||
| 648 | Manama (BAH) | Abu Dhabi (AUH) | 1h 10m | • | • | • | ||||
| 63 | Abu Dhabi (AUH) | Lisbon (LIS) | 8h 5m | • | ||||||
| 594 | Tel Aviv (TLV) | Abu Dhabi (AUH) | 3h 10m | • | • | • | ||||
| 143 | Abu Dhabi (AUH) | Zurich (ZRH) | 6h 40m | • | • | • | ||||
| 144 | Zurich (ZRH) | Abu Dhabi (AUH) | 5h 55m | • | • | • | ||||
| 514 | Amman (AMM) | Abu Dhabi (AUH) | 3h 0m | • | ||||||
| 513 | Abu Dhabi (AUH) | Amman (AMM) | 3h 15m | • |
Top Etihad Airways flight routes
Top airports served by Etihad Airways
- Abu Dhabi Zayed Intl Airport (AUH)
- London Heathrow Airport (LHR)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Jeddah King Abdulaziz Intl Airport (JED)
- Kuwait City Airport (KWI)
- Muscat Seeb Airport (MCT)
- Colombo Bandaranaike Intl Airport (CMB)
- Doha Hamad Intl Airport (DOH)
- Riyadh King Khaled Intl Airport (RUH)
- Cairo Airport (CAI)
- Kochi Airport (COK)
- Chennai Airport (MAA)
- Bangkok Suvarnabhumi Airport (BKK)
- Phuket City Airport (HKT)
Etihad Airways contact information
- EYIATA code
- +65 68185555Call
- etihad.comVisit
Overview of Etihad Airways
If you will be accompanied by your family while flying Etihad Airways, there are many complimentary services that you can take advantage of, such as children’s activity packs that contain items like games, puzzles, and coloring books. Additional amenities include kid and infant-friendly meals, as well as Flying Nannies that will keep the little ones entertained with games and face painting during long flights. To access these amenities for free, simply speak with a flight attendant on the plane.
To keep travelers busy while they are waiting for their flight to land, this airline has developed its very own app that can be downloaded for free onto your personal device in order to watch movies and television shows, read the news, play games, look at an interactive map that shows the position of your plane, and browse through magazines.
When flying with Etihad Airways, guests have four classes to choose from. Economy is the most popular choice and includes free meals and drinks, while Business is a more spacious option that comes with seats that recline into beds. First Class will provide you with a luxury private suite that includes a gourmet menu, and The Residence is a three-bedroom apartment that has a bedroom, shower, and separate living area.
Although this airline is primarily based out of the United Arab Emirates, it offers flights to many destinations located throughout the Middle East, Asia-Pacific, and Africa. Popular examples of destinations in the Middle East include Jordan, Lebanon, and Kuwait, while many travelers interested in visiting Africa go to either Egypt, South Africa, or Kenya. The Asia Pacific also presents a diverse selection of options, including Australia and Thailand.
Etihad Airways information
| IATA code | EY |
|---|---|
| Routes | 164 |
| Top route | Abu Dhabi to Riyadh |
| Airports served | 81 |
| Top airport | Abu Dhabi Zayed Intl |
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Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.