|Top route||Turin Citta Di Torino to Frankfurt am Main|
|Top airport||Munich Franz Josef Strauss|
Pros: Really enjoyed the free glass of Prosecco! Attentive service.
Cons: I had many problems to do the checkin with my little dog, Lufthansa didn't help me. I can't to flight and when I tried rebooking the flight, I need to buy a new ticket because though I was in the checkin on Zurique airport talking with Lufthansa staff, they considered that a NOSHOW ocurred.
Pros: Everything was fine!
Cons: Everything was fine!
Cons: Charge for the bag at front desk
Cons: Air Dolomiti cancelled our flight to Frankfurt. Had to fly from Milan. Very disappointed! Cost us extra $$$!
Cons: Could have been on time so the next flight wasn’t missed
Pros: Cleanliness of airline
Cons: Baggage price could’ve been more informative and more reasonable pricing
Cons: Missed flight because of internal airport transit services. Lufthansa couldn’t rebook because Air Dolomiti was the carrier. Air Dolomiti had no customer service hotline open so I missed all possible flights. Had to book a $300 flight to make an international connection. Customer service was poor.
Cons: Departure was half hour late --making us late for our connecting flight.Fortunately our connecting flight was with the same airline.
Pros: The crew was amazing, and the seat was good because the woman close to me I guess went out for a walk, as she got up after take-off and never came back.
Cons: They ran out of one of the options for lunch, so my choice was, "Or steak." But it was good, so... Good.
Pros: Seats are pretty hard and uncomfortable! Crew was ok!
Pros: First time flying with air dolomiti, very impressed!
Pros: The seat was ok the food was horrible the staff seemed sweet
Cons: It was ok better food
Cons: Flight left Pisa late. We had 90 mins to make a connection in Munich and we barely made it after running as fast as possible through the airport.
Having to take a bus between the plane and the gate in Pisa and Munich is very inconvenient.
WORST TRAVEL COMPANY EVER!!!!!!!!!!
Cons: We ware delayed 3 times on our way to Europe and instead on LUfthansa back to USA we ware with Italian Air DOlomiti and United. I think we paid premium to fly premium not to hang in airports. Shame on you. Hope that your bosses will see this.
Pros: The crew is very good and efficient
Cons: Due to timing the second meal was lunch and I feel should have been breakfast.
Pros: Seats were good.
Cons: I’n 6’4” or 194cm. Legroom was ok, but could be a bit more.
Cons: Seat was a little thin but plane was great for a two hour flight. Crew was very nice and spoke English which was a nice surprise. Chocolate cookie was yummy.
Cons: The crew was 2 hours late to the plane
Pros: Nothing, because I didn't take this flight back. I bought these tickets through Kayak. I realized that Sunday, June 16 was father's day and i wanted to travel back on Saturday, June 15. The airline said i could not move the tickets. Kayak said there was NOTHING they could do. (see below for more)
Cons: Kayak referred me to Flyus.com - neither were helpful. Was told i could not cancel the flight back. I told them they were obligated to give me the TAX even if non-refundable. The experience was terrible and i had to buy $1730 ticket from AmericanAir to come home. Won't be using FlyUs or Kayak again
Pros: Extremely roomy seats and great staff.
Cons: NO compliants at all.
Cons: Flight was delayed 25min,
Had to wait 15min for baggages
Bus transfer to airport
Pros: The crew seemed very nice but there was hardly any interaction, so I cannot give a definitive answer
Cons: We were kept waiting at check in until the very last moment. I had booked the flights a year in advance yet we were told that because the flight was fully booked and the weather conditions were not good, the WE would be bumped from the flight, our bags were lost, we were told the wrong gate to go to
Cons: I am hard pressed to find anything wrong with the service, but I could do without flight delays. Anyone that flies knows those things happen though.
Cons: Same as previous
Cons: Delayed bc of plane not scheduled causing me to miss next flight and keeping me out of work for a day without reimbursement
Pros: Easy flight, early warning on delays via text
Cons: Entertainment, weather delays not controllable.
Pros: Crew was very friendly and polite. Provided excellent service.
Cons: Was in Economy class, middle seat. There's no room to even straighten up my leg, being a 6'2" guy. I thought it was just the American airlines that added more rows of seats to squeeze in more people. Looks like everyone has followed the leads of American Airlines, too bad.
Pros: Yes Thanks !
Cons: Better information about the flight please.
Cons: Flight was canceled, checked bags were deposited insecurely without our knowledge near the exit, No flights available on same day, spent 10 hours in the packed Pisa airport without going anywhere. Kayak didn’t even get updates from the airline. Horrible experience.
Pros: Loved the crew! Very professional, polite and smiling.
Cons: The best!
Cons: Not have canceled my flight!!!
Cons: There was a delay to the flight but they didn’t bother to tell us until we were already on the plane so we were stuck inside the plane for hours when we could have been inside the airport
Cons: Having to board a bus to get on the plane
Great Customer Service from Lufthansa
Pros: Ones we got on the plane it left right away.
Cons: The flight was delayed and could have caused me to miss connecting flight. Everyone had to run through the airport to make the next flight which was at the farthest gate away and none of the walking sidewalks worked. It would have been nice if we had been told Lufthansa would wait for us. We ended up running and then standing in line for the passport check.
Horrible travel experience
Cons: We were emailed our flight was on time, but in fact it was moved from FLR to Pisa which caused us to miss our flight in FRA. We were left with out help for over 2 hours and missed available flights to the USA and were then put on an Condor flight with NO service, charged 100 euros for a bag already checked but then never arrived in PDX and I am told it will arrive in 2 days at the air port but they can not say when I will see it at my home. Our 14 hour trip lasted more than 27 hours of total frustration.
Pros: The entire experience was wonderful. From the time we arrived at the airport until we flew. The organization, communication and assistance with questions, etc was professional and courteous.
Pros: Was comfortable and on tjme
Crew is fabulous
Pros: Crew was so friendly and informative. Loved the experience
Cons: Seats weren’t comfortable as other airlines.
Pros: Crew were very friendly. The Captain make a decision not to land because he said it was too tight of a landing , so he circled the airport and landed beautifully. Very thankful for his expertise.
Cons: Pricey baggage fees. 176 euros for 2 bags. Many airlines have one bag free.
Pros: If only the ground crew had made an announcement or two in the PA, we would have been rebooked quickly on the flight of our choice. Instreaf, we spend 2 hours waiting at the counter for information. We were rerouted to bologna airport, put up in a dingy hotel at the airport and given a sad buffet meal in a dingy hotel meeting room. They should have given a voucher for dinner in the hotel restaurant. They should Have announced over the loudspeaker that no flights would leave Florence the next day due to Hugh winds and we were being bused to bologna and hour away. We could have called central reservations instead of standing in line for two hours. They should have had a line for hotel voucher only so that those who called to rebook could Have proceeded quickly to bolvogna. Instead they had to repeat everything to 200 people .. how inefficient and ineffective canan airline be? And only 2 people at the counter working.. took at least 20/40 minutes per person to get rebooked. We spent from 11am until 845pm at the airport and getting to bolovgna. Sad
Cons: No calls or Texts received to advise issues. Only emails that were too late. Call center was not informed quickly enough of the issues so they didn’t know not to Rebook out of Florence for the next day.
Cons: The flight departed 40 minutes later and no real explanation was provided only that Munich airport has not enough staff.
Pros: Excellent service! Very happy!!
The flight was canceled.
Pros: Lufthansa was able to book me on an Air France flight which got me to New York only a few hours later.
Pros: Flight was smooth. Flight Crew did a good job within circumstances. Friendly attendants.
Cons: Late departure and lack of parking spot at destination caused grief at connecting flight. Had to run. herding on to buses to go to planes parked in the distance is not desireable.
Pros: As always the crew were wonderful. There is no food or entertainment. Quick trip.
Cons: Seats are bit hard.
huge flight delay
Cons: Missed connecting flight and no communication from Lufthansa personnel
Pros: The flight was late taking off but the crew were very apologetic and offered support to those making connections.
Cons: No concerns
Pros: I was shocked to find this airline offers wine complimentary, a very nice surprise after having to take a bus a pretty far distance to the plane
Pros: Roomy seats.
Cons: All was good.
Staff and service very good
Pros: Just a short flight, over an hour? But in that time we received drink service and a very nice croissant plus a towelette to wash up.
Pros: Great flight - we we're lucky with good weather. Very smooth.
Cons: All was good!
Pretty good little airline
Cons: Hard to keep track of the Gate change at Venice.
Pros: Great service
Pros: Lufthansa is a good company overall. The entertainment system was very good.
Cons: Such a short flight that it doesn't matter
Cons: Checking bags was a nightmare. Terrible process.
Airline personnel were extremely rude. Specifically at the airport.
Flights were continuously pushed. Sat on plane and buses far too long.
Worst travel experience of my life.
Pros: Everything was on time