Traveller reviews
Overall rating
6.8
Good
Based on 1,619 reviews
Boarding
6.9
Comfort
6.6
Crew
7.7
Entertainment
6.2
Food
6.5
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Air France information
| IATA code | AF |
|---|---|
| Routes | 474 |
| Top route | Nice Côte d'Azur to Paris Orly |
| Airports served | 184 |
| Top airport | Paris Charles de Gaulle |
Recent reviews
Traveller rating
432
272
198
145
4
Find reviews that mention:
crew was great
flight attendants
flight was delayed
connecting flight
great flight
food was good
entertainment system
seats are very uncomfortable
premium economy
leg room
ground crew
business class
movie selection
seats were comfortable
exit row
service and food
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8.0
More meals in flight - one meal is not enough for an 8hr flight
review from
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6.0
The food is a joke
review from
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10.0
The staff were excellent, very helpful and efficient
review from
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2.0
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
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6.0
Service on board
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8.0
Very tight leg space in the cabin
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8.0
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
review from
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10.0
Good cabin crew, Wi-Fi availability al through my trip.
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2.0
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
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4.0
We got there
review from
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8.0
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
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6.0
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
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8.0
Boarding and online chkin was very good, food was not to the expectations.
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10.0
It was great
review from
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8.0
Nice,o time,and great foods and services.
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8.0
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
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8.0
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
review from
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7.9
They just let people fly without properly using the required mask
review from
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5.9
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
review from
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1.9
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
review from
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1.9
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
review from
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1.9
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
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10.0
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
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3.9
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
review from
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10.0
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
review from
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10.0
Always exceptional service
review from
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3.9
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
review from
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10.0
Pros: Take off and landing
Cons: Layover timereview from
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10.0
Cons: Not to have 2 distressed cats on board meowing non stop for 10 hours.
review from
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4.0
Pros: The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services
Cons: The premium economy should be eliminated and should be labeled for what it is: couch class with some perksreview from
Air France FAQs
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Flight status
Air France route map
Top airports served by Air France
- Paris Charles de Gaulle Airport (CDG)
- Paris Orly Airport (ORY)
- Toulouse Blagnac Airport (TLS)
- Nice Côte d'Azur Airport (NCE)
- Marseille Airport (MRS)
- New York John F Kennedy Intl Airport (JFK)
- Fort-de-France Lamentin Airport (FDF)
- Geneva Geneve-Cointrin Airport (GVA)
- Pointe-à-Pitre Le Raizet Airport (PTP)
- Los Angeles Airport (LAX)
- Lyon-Saint Exupéry Airport (LYS)
- Bordeaux Airport (BOD)
- Algiers Houari Boumediene Airport (ALG)
- London Heathrow Airport (LHR)
- Rome Fiumicino Airport (FCO)
Air France contact information
- AF IATA code
- +65 64 155 11 1 Call
- airfrance.sg Visit
Overview of Air France
Air France flies to more than 75 countries across the world. It has a hub in Paris, which serves as its primary departure location for international routes, with a secondary hub in Orly that focuses on domestic flights within France. It is the national flag carrier of France and proudly features red, white and blue stripes on the tail of its aircraft.
Air France Hop and Transavia France are subsidiaries that sit under the Air France brand, respectively targeted on regional services and low-cost alternatives. It was a founding member of the SkyTeam alliance in 2000 alongside Delta Air Lines, Aeromexico and Korean Air. Customers can benefit from connected flights and round-the-world tickets as a result of the SkyTeam alliance, which now also includes China Airlines, KLM and Middle East Airlines, among others.
A combination of both Airbus and Boeing aircraft are flown by Air France. It was the launch carrier for the Boeing 777-300ER model, one of the most commonly used in its fleet for long-distance transcontinental trips. Several of the fleet are painted in gray SkyTeam decorations.
Both Economy and Business Class seats are available. Practical accessories, such as USB plugs, are available to all passengers, while the Business section has a desk space that is perfect for getting some work done. The upgraded cabin also features cocooned seats that offer privacy and the ability to recline to a flat bed. Business Class seats on shorter distance flights, such as within Europe, do not fully recline but are more spacious and do receive luxurious dining, including a wide variety of pastries.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.