
Air France information
IATA code | AF |
---|---|
Routes | 435 |
Top route | Toulouse Blagnac to Paris Orly |
Airports served | 176 |
Top airport | Paris Charles de Gaulle |
Air France traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.0
Pros: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.
review from -
8.0
Pros: The seats were bigger across the shoulder area and had more padding than some other budget airlines.
Cons: Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor
review from -
6.0
Cons: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.
review from -
2.6
Pros: rien
Cons: tout est à revoir !
review from -
3.0
Pros: The crew
Cons: The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child
review from -
10.0
Pros: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.
review from -
6.4
Pros: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.
Cons: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.
review from -
6.3
Cons: Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though.
review from -
3.6
Pros: Good selection of movies.
Cons: Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.
review from -
8.4
Pros: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.
Cons: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...
review from -
8.3
Pros: Exit row seat had much more space for legs, very much worth the upcharge for this seat.
Cons: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.
review from -
4.0
Unfriendly crew and the seats were very uncomfortable.
Pros: I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform.
Cons: Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices.
review from -
10.0
Wonderful flight and great crew!
Pros: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.
review from -
4.0
Pros: Nothing
Cons: Everything
review from -
10.0
Pros: Despite being a short flight, they gave food
Cons: Nothing. All ok
review from -
4.0
Cons: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.
review from -
4.0
Cons: Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!
review from -
9.3
Cons: Advertised October Pink products but did not have them for breast cancer support
review from -
7.6
Cons: The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices
review from -
10.0
Cons: I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check
review from -
9.3
Pros: Nice and attentive crew.
Cons: Seats not comfortable in premier economy.
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9.3
Cons: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.
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2.0
Cons: Flight was delayed
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6.8
Cons: Seats were too close together.
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10.0
Pros: More space in business class (777-300) than many other airlines.
Cons: Entertainment very limited. No adjustable air vents in this aircraft
review from -
10.0
Pros: Polite and friendly service
Cons: Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well.
review from -
6.0
Pros: Spacious business class seats, excellent meals
Cons: Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options.
review from -
7.3
Pros: The bread was fresh and food better than other times
Cons: Crew is always aggressive and unfriendly
review from -
3.3
Three sick passengers on one flight!
Pros: Entertainment system
Cons: Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers.
review from -
8.0
Pros: The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again
Cons: I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks.
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10.0
Pros: Crew memebers
Cons: Nothing
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10.0
Pros: Entertainment programs
Cons: New variety of food
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10.0
Cons: New variety of food
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8.6
Pros: The crew was terrific.
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9.6
Cons: Seat angle adjustment was not the most comfortable for sleeping.
review from -
9.0
Cons: Thé qualité officielle the images
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7.6
Pros: Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault.
review from -
5.0
Pros: The seat was very comfortable.
Cons: My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting.
review from -
10.0
Pros: Quick boarding, comfortable seating. Great food!
Cons: The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional.
review from -
10.0
Pros: Amasing crew
review from -
10.0
Pros: The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!
Cons: For me this part is not applicable
review from -
10.0
Cons: The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection.
review from -
8.6
Pros: The crew was excellent and surprisingly the seats were comfortable.
Cons: I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too
review from -
2.0
Cons: Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700
review from -
4.0
Pros: Not much, seats are super uncomfortable
Cons: Better code sharing with KLM
review from -
6.0
Pros: Seats are comfortable on Business Class. Service is good
Cons: Constant delays specially from CDG! Poor cabin service specially on this flight.
review from -
2.0
Cons: No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not.
review from -
8.3
Cons: Our request for vegetarian meals got lost after a glight was cancelled.
review from -
2.0
Pros: NA
Cons: Both flights through Detroit were re-routed, our luggage was lost for 4 days.
review from -
8.8
Cons: First class bathroom could have been cleaner and wider - very narrow, hard to maneuver
review from -
10.0
Pros: The Delta flight service was much better than the Air France flight I took on the previous leg.
review from -
2.0
Cons: We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination
review from -
9.3
Pros: Amazing crew and on time flight
Cons: None
review from -
4.8
Pros: Crew was attentive. Timings were spot on.
Cons: Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet.
review from -
10.0
Pros: Everything! The service was exceptional!
review from -
5.6
Cons: Crew on the ground was very rude
review from -
7.3
Cons: the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit.
review from -
4.4
Pros: Check in agent extremely helpful and friendly.
Cons: Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible.
review from -
2.0
Cons: They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet
review from -
10.0
Pros: I like the comfortable seats
Cons: Service lag a little
review from
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10.0
Pros: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.
review from -
10.0
Wonderful flight and great crew!
Pros: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.
review from -
10.0
Pros: Despite being a short flight, they gave food
Cons: Nothing. All ok
review from -
9.3
Cons: Advertised October Pink products but did not have them for breast cancer support
review from -
10.0
Cons: I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check
review from -
9.3
Pros: Nice and attentive crew.
Cons: Seats not comfortable in premier economy.
review from -
9.3
Cons: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.
review from -
10.0
Pros: More space in business class (777-300) than many other airlines.
Cons: Entertainment very limited. No adjustable air vents in this aircraft
review from -
10.0
Pros: Polite and friendly service
Cons: Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well.
review from -
10.0
Pros: Crew memebers
Cons: Nothing
review from -
10.0
Pros: Entertainment programs
Cons: New variety of food
review from -
10.0
Cons: New variety of food
review from -
8.6
Pros: The crew was terrific.
review from -
9.6
Cons: Seat angle adjustment was not the most comfortable for sleeping.
review from -
9.0
Cons: Thé qualité officielle the images
review from -
10.0
Pros: Quick boarding, comfortable seating. Great food!
Cons: The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional.
review from -
10.0
Pros: Amasing crew
review from -
10.0
Pros: The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!
Cons: For me this part is not applicable
review from -
10.0
Cons: The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection.
review from -
8.6
Pros: The crew was excellent and surprisingly the seats were comfortable.
Cons: I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too
review from -
8.8
Cons: First class bathroom could have been cleaner and wider - very narrow, hard to maneuver
review from -
10.0
Pros: The Delta flight service was much better than the Air France flight I took on the previous leg.
review from -
9.3
Pros: Amazing crew and on time flight
Cons: None
review from -
10.0
Pros: Everything! The service was exceptional!
review from -
10.0
Pros: I like the comfortable seats
Cons: Service lag a little
review from
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8.0
Pros: The seats were bigger across the shoulder area and had more padding than some other budget airlines.
Cons: Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor
review from -
8.4
Pros: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.
Cons: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...
review from -
8.3
Pros: Exit row seat had much more space for legs, very much worth the upcharge for this seat.
Cons: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.
review from -
7.6
Cons: The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices
review from -
6.8
Cons: Seats were too close together.
review from -
7.3
Pros: The bread was fresh and food better than other times
Cons: Crew is always aggressive and unfriendly
review from -
8.0
Pros: The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again
Cons: I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks.
review from -
7.6
Pros: Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault.
review from -
8.3
Cons: Our request for vegetarian meals got lost after a glight was cancelled.
review from -
7.3
Cons: the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit.
review from
-
5.0
Pros: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.
review from -
6.0
Cons: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.
review from -
2.6
Pros: rien
Cons: tout est à revoir !
review from -
3.0
Pros: The crew
Cons: The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child
review from -
6.4
Pros: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.
Cons: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.
review from -
6.3
Cons: Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though.
review from -
3.6
Pros: Good selection of movies.
Cons: Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.
review from -
4.0
Unfriendly crew and the seats were very uncomfortable.
Pros: I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform.
Cons: Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices.
review from -
4.0
Pros: Nothing
Cons: Everything
review from -
4.0
Cons: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.
review from -
4.0
Cons: Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!
review from -
2.0
Cons: Flight was delayed
review from -
6.0
Pros: Spacious business class seats, excellent meals
Cons: Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options.
review from -
3.3
Three sick passengers on one flight!
Pros: Entertainment system
Cons: Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers.
review from -
5.0
Pros: The seat was very comfortable.
Cons: My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting.
review from -
2.0
Cons: Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700
review from -
4.0
Pros: Not much, seats are super uncomfortable
Cons: Better code sharing with KLM
review from -
6.0
Pros: Seats are comfortable on Business Class. Service is good
Cons: Constant delays specially from CDG! Poor cabin service specially on this flight.
review from -
2.0
Cons: No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not.
review from -
2.0
Pros: NA
Cons: Both flights through Detroit were re-routed, our luggage was lost for 4 days.
review from -
2.0
Cons: We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination
review from -
4.8
Pros: Crew was attentive. Timings were spot on.
Cons: Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet.
review from -
5.6
Cons: Crew on the ground was very rude
review from -
4.4
Pros: Check in agent extremely helpful and friendly.
Cons: Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible.
review from -
2.0
Cons: They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet
review from
Flight status
Air France route map
Popular flight routes
Top flight routes
Top airports served by Air France
- Paris Charles de Gaulle Airport (CDG)
- Paris Orly Airport (ORY)
- Toulouse Blagnac Airport (TLS)
- Nice Côte d'Azur Airport (NCE)
- Marseille Airport (MRS)
- Bordeaux Airport (BOD)
- Lyon-Saint Exupéry Airport (LYS)
- Geneva Geneve-Cointrin Airport (GVA)
- Amsterdam Schiphol Airport (AMS)
- Barcelona-El Prat Airport (BCN)
- Madrid Barajas Airport (MAD)
- Nantes Atlantique Airport (NTE)
- London Heathrow Airport (LHR)
- Rome Fiumicino Airport (FCO)
- Berlin Tegel Airport (TXL)
Air France contact information
- AF IATA code
- +65 64 155 11 1 Call
- airfrance.sg Visit