Recent reviews
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- Negative
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10.0
Great. ON TIME!
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8.3
Easy check in, flight was on time, crew were nice and free meal and drink. Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in.
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6.6
Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too. We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more.
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2.0
I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure...
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10.0
Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck. Nothing.
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2.0
The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)
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7.0
As mentioned many times, they are more professional than JAT, but still looong way to go. They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets.
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7.6
Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner. I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service.
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10.0
The staff was great The movies are outdated
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7.3
The tiny plane was smooth in the air. Crew was nice. Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine.
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10.0
Great. ON TIME!
review from
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8.3
Easy check in, flight was on time, crew were nice and free meal and drink. Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in.
review from
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10.0
Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck. Nothing.
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10.0
The staff was great The movies are outdated
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6.6
Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too. We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more.
review from
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7.0
As mentioned many times, they are more professional than JAT, but still looong way to go. They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets.
review from
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7.6
Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner. I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service.
review from
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7.3
The tiny plane was smooth in the air. Crew was nice. Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine.
review from
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2.0
I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure...
review from
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2.0
The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)
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