|Top route||Dallas/Fort Worth to Los Angeles|
|Top airport||Dallas/Fort Worth|
AA staff is “bland”. No effort to interact. Blank faces.
Entertainment: excellent. Food: poor
Plane was delay and person at the ticketing scanning the boarding passes needs to make announcements clear and organized by group.
first of all you guys delayed my first flight 5 hours, then I missed the connection to London, placed me for one night in texas in which you did not allow me to take my check in bag. I had no extra clothes. The next day my flight to London was at 4pm and you guys only gave me 12 usd food coupon, totally unacceptable. Then I asked the boarding personal that I hope you guys will not lose my bag, as you guys did not allowed me to take it with me and re checked it back to London. Then when I arrived to London my bag was not in the baggage claim. You guys told once it will get located will send it to my hotel. I waited 3 days and never happened, I had no clothes nothing, you guys made me paid extra stuff and said your will refund, I am still waiting for that refund. This is the worst airline customer service I ever experienced in my life.
Other than an additional hour layover (on top of 8 hours) and no announcement that our flight was boarding, I guess it was okay.
They canceled my flight
Very nice experience. Flight crew were all very nice.
Layovers at DFW should account for delays and terminal distances.
Wheelchair and gate to gate assistance was fantastic!
Met my special needs for wheelchair assistance with super customer centered support!
Great boarding, flight and service!
BA food is always a little strange. Wasn’t as much food as usual
we missed our connecting flight in Chicago to salt lake because the first flight left late, the customs lines took over an hour, and the layover time was barely long enough to recheck our bags walk to our gate across the airport. WE NEED REIMBURSEMENT FOR THE NEW FLIGHT WE HAD TO BOOK TO GET HOME
The only thing that was lacking had to do with the size of the jet. There was limited room in the small jet but it was fine for the short duration.
On a long haul flight, I think more leg room even for economy passengers would be really helpful.
We were informed that the plane "ran out of overhead bin space" halfway through boarding, and the rest of the passengers not yet boarded would have to check their bags, even if there were carry-on size. There were at least a few of us that were going overseas, with a good chance that checked luggage would get lost in multiple plane transitions. It was very frustrating to board the plane and realize that there were several bins completely empty and plenty of space for at least several suitcases. The staff just shrugged their shoulders and said "there's nothing we can do about it." As predicted, my husband and I arrived in Edinburgh without luggage and did not recover our bags for 3 days. Had we been allowed to bring our carry on luggage, this situation could have been avoided, as the remainder of our flights had plenty of bin space.
Nice crew. Good food and entertainment.
Initial flight was canceled less than 48 hrs prior. Was not able to check in online. We were downgraded from business class to economy with no compensation offered.
At the end of the flight we had to listen to an extended infomercial for the American Airlines credit card — this went on no less than 7 minutes for the first installment, followed by another addition of another 3-5 minutes or so. There’s no reason to do this. Also, this was a 7-hour flight across the Pacific and no food was offered for sale in coach — sorry, but this is riduculous, not even an option to buy a sandwich?
AA changed the Gate from 2 to 13. I M 79 & my wife 73 has to walk. When it on runway almost 40/45 minutes to take Off. The announcement was very poor cannot understand anything. It was landed 35/40 minutes late. Also they changed the gate from 2 to 85. Longways to walk. We R going back to PHIILADELPHIA on 10/4/22. Hope everything works out well.
Punctual I spite of weather challenges, clean, new airplane, fast efficient boarding and “deplaning”
Tiny seats for international travel. Seat back tv didn’t work. Food was worse than what you’d get from other carriers doing trans-Atlantic flights. Even the tray tables on the seats were placed awkwardly and difficult to use comfortably. Will avoid American now for long haul international travel
Delayed for an hour because someone forgot that the intended aircraft was not available because of scheduled maintenance. Then they scrambled to find another aircraft.
8 hr delays. Lost luggage. No compensation. Nuff said.
Seats are old and lost the cushion and long travel like these is not pleasant.
We flew into Miami avoiding the incoming storm and they did a wonderful job of bringing us home safely!
The crew was very unwelcoming and rude. They served food right away and then never came back after that. It was a 10 hour flight. After they served food the first 2 hours they never came back, not even to clean up. I had to use the call button 15 min before landing for them to clear my tray if glasses and food. They were incredibly rude when you asked them for anything. Ridiculous. AA business class NOT Worth it! Seats were still tight and not very comfortable. Entertaining was scant.
The temperature was cold on the flight. Connecting to the internet was very pleasant with entertainment options.
The temperature on the flight was cold.
Delayed and unorganized
On board American Airlines flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the American Airlines assistance team will most likely ask you to pay extra for checked luggage.
American Airlines offers direct flights to 224 cities in 58 different countries. Los Angeles, Dallas, and Austin are the most popular cities covered by American Airlines.
American Airlines concentrates most of its flight operations in Dallas.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including American Airlines.
Founded way back in 1930, American Airlines is one of the oldest carriers in the world. Existing as part of the America Airlines Group and partnering with US Airways since 2013, it has contributed to recording the largest number of passengers carried and destinations served in a calendar year on multiple occasions. Flights are offered to more than 50 countries around the world and serviced by roughly 125,000 employees.
The airline has their headquarters in Fort Worth; however, it also has a further 9 hubs around the United States, including in New York, Los Angeles, Chicago and Miami. They also operate a maintenance hub in Tulsa, which has its work cut out with a massive fleet size. American Airlines mainly uses a mix of Airbus and Boeing planes. McDonnell Douglas, Bombardier and Embraer jets are also part of their fleet, with a range of 44 to 140 seats. The most common aircraft in operation is the Boeing 737-800 model.
A founding member of the oneworld alliance, the airline has codeshare agreements with international companies such as Qantas, British Airways, Korean Air and Japan Airlines, among others. The partnering relationship provides customers a greater range of round-the-world tickets and can lead to more efficient flight transfers. Some of the American Airlines’ fleet have been painted dark grey with oneworld branding.
Passengers can choose between Economy, Premium Economy, Business and First Class seating. All customers receive complimentary snacks and non-alcoholic beverages, while First Class provides the luxury of a personal pod onboard and access to dining at Flagship Lounges back on land.