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Pros: The airplane remained in the air.

Cons: The crew went 8 hours without food or beverage service. When asked for water, they directed us to a shared (COVID!) bottle of water near the bathroom. Terrible service and in fact, dangerous.

Pros: This was the worst flying experience I have ever encountered.

Cons: We sat on the tarmac 3 hours, then deplaned to a holding area for another hour and then were told the flight would be delayed until 1 pm the next day. I booked this flight in order to arrive home 7 hours earlier than originally planned on Alaska Air. I finally arrived 20 hours LATER THAN I WOULD HAVE ARRIVED!

Pros: The seats and plane condition were fine, however the crew was swearing and unprofessional.

Cons: No snacks available.

Cons: Just seemed chaotic. Plane super late departing. Baggage pick up was a nightmare.

Cons: Too much to write down. Start at the counter and work yourself to the plane. I hope you get it right eventually, I’ll be flying Southwest

Pros: I like the fact that we finally got despite the inept staff working for American Airlines

Cons: More counter people, less gate changes, better flow for boarding, knowledgeable staff

Pros: Nothing

Cons: Getting all my luggage. Allowing my wife and I to sit together

Pros: Titos Vodka

Cons: If they would have put my wife and I together and not lose ALL 4 pieces of our luggage

Pros: The crew member was not helpful with my need at all and just ignored my request to change my seat (which was empty). I am very disappointed and had a bad experience!!

Cons: The crew needs to be helpful and be courteous.

Pros: The crew member who is close to my seat did not even offer to help with my luggage which was very unprofessional.

Cons: The crew members needs to be helpful, and customer service to their passengers!

Pros: The flight didn't last long

Cons: There was a lot of turbulence so the flight was a bit bumpy.

Pros: Gate agent was great

Cons: They didn’t have a pilot assigned to our flight. Had to wait 3 hours for a pilot to arrive. 😞. Thank goodness I wasn’t in a hurry to get to my destination.

Cons: Flying on a different airline

Cons: If we had made our flight instead of waiting 3+ hours to get rebooted and put in a hotel

Pros: Nothing

Cons: If the security doesn’t humiliate the people

Cons: Not push my flight time back

Cons: Missed my connection due to excessive delay at Heathrow

Cons: Sat on the plane for over two hrs. Brat for a kid behind me kicking seat

Pros: I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me

Cons: You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around

Pros: Nothing, was scheduled to depart at 10AM, is 3 PM and no info whatsoever.

Cons: Taking ownership of the issue by the staff at the counter.

Cons: Two loud drunks talked loudly about inappropriate topics the entire flight while not wearing masks. Several people were not wearing masks and the crew never even tried to quiet them down or to tell anyone about the mask. I wondered if the crew agreed with what they were saying that’s why they allowed it. I say that because the one time a steward came to speak to them, it was in the most endearing way. The drunks were commenting that they were told there’d be alcohol and the steward said something like “It’ll be back soon. It’s just that things have been difficult. Have you been watching the news?” in the sweetest way. It felt like a wink.