Traveller reviews
Overall rating
6.4
Good
Based on 8,452 reviews
Boarding
6.9
Comfort
6.4
Crew
7.5
Entertainment
6.3
Food
5.8
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
American Airlines information
| IATA code | AA |
|---|---|
| Routes | 1495 |
| Top route | Los Angeles to Dallas/Fort Worth |
| Airports served | 234 |
| Top airport | Dallas/Fort Worth |
American Airlines traveller reviews
Pros
"Crew was friendly and nice."
(in 1650 reviews)
"Flight crew was pleasant enough."
(in 1617 reviews)
"First class was pretty comfortable."
(in 59 reviews)
Cons
"Flight attendant was very fun."
(in 3260 reviews)
"Our flight was delayed two hours."
(in 3286 reviews)
"Flight was delayed due to weather."
(in 62 reviews)
Recent reviews
Traveller rating
1669
436
360
932
67
Find reviews that mention:
flight attendants
delayed flight
great flight
crew was great
missed my flight
old plane
fly american
first class
hour delay
leg room
mechanical issues
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4.0
The flight was 3 hours late taking off. The lounge experience in Heathrow was terrible. No charging plugs, no table busting, and very overcrowded.
Reviewed Sep 2023review from
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4.0
The business class configuration on this plane is really contorted and tight in space. To have to climb over another’s feet to go to the restroom was less than comfortable. Also, I was served meals handing all plates and drinks in front of the random flyer facing me on the aisle. I felt it was an elevated comfort + economy cs business class. Also, the interface at Heathrow is awful. The lounge had minimal plugs to recharge devices and it was so crowded, There were few seats available in both the North and South lounges. Rarely anyone came by to clean up after the last 3-4 people who sat in that chair.
Reviewed Sep 2023review from
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2.0
The announcements for loading at the gate for my flight from Phoenix to Mex City was all in Spanish. The English only speaking flyers had no idea the plane was loading.
Reviewed Sep 2023review from
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10.0
The snacks were fine and I did not use the entertainment so the ratingvis more n/a than mediocre. Staff were good and boarding is easy in group 2
Reviewed Sep 2023review from
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2.0
Flight was delayed after boarding and no idea when it would take off. Crew in Portland did arrange for transport to Boston for a different set of flights to my destination.
Reviewed Sep 2023review from
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2.0
Being on time would help since we missed our connection with your partner airline. Costly and ruined two days of our vacation.
Reviewed Sep 2023review from
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10.0
on time, flight attendant very friendly
Reviewed Sep 2023review from
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2.0
We were told we had no flights before our flight was continually delayed then cancelled.
Reviewed Sep 2023review from
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8.0
American Airlines no longer has Bischoff biscuits. This is intolerable.
Reviewed Sep 2023review from
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8.0
Slept through it all- no problems
Reviewed Sep 2023review from
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8.0
Poor selection of films for the older traveler
Reviewed Sep 2023review from
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4.0
Delays? Stress, etc.
Reviewed Sep 2023review from
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10.0
None
Reviewed Sep 2023review from
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8.0
None
Reviewed Sep 2023review from
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10.0
I love the Kayak has keep on updating me about flight status as it was delayed for 30mins. as well notifications to book seat and if any change on booking. Tickets were also cheap compared to British Airways online website. No hidden charges or terms n conditions. Keep it up!!!
Reviewed Sep 2023review from
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10.0
JAL is one of the best airlines out there, hands down.
Reviewed Sep 2023review from
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4.0
I fly to Japan for work a lot and this is the first time I've ever had a crew not hand out customs forms. I had to spend a ton of time filling out paperwork after landing. When I'm on JAL, they give you the paperwork 2 hours before landing. If I'm traveling for 18 hours the LEAST you can do is help me save some time. My American legs home are also awful. Fly Delta or JAL. American is terrible for international flights.
Reviewed Sep 2023review from
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10.0
Nothing
Reviewed Sep 2023review from
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10.0
Nothing
Reviewed Sep 2023review from
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10.0
Had the best flight in a long time. The captain was amazing, friendly, kept us informed of any weather or sites to see. Took good care of the flight attendants and made us feel safe and confident. Smooth lovely flight.
Reviewed Sep 2023review from
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2.0
Hour late due to mx
Reviewed Sep 2023review from
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2.0
Late. Then next flight was an hour late due to mx.
Reviewed Sep 2023review from
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6.0
Nothing really nondescript, the flight attendants were friendly and helpful.
Reviewed Sep 2023review from
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2.0
This flight was cancelled and I was passed around and given four different flight plans that got me in PV a full day late. I had to rebook a different flight with Delta and that was amazing
Reviewed Sep 2023review from
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4.0
I left my wallet on flight 2225, no one has reached out to me yet, I field out the form online. Please give me a call Please.
Reviewed Sep 2023review from
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8.0
Gate changes 30 minutes before boarding was a real inconvenience. Especially since it was from Terminal A to C. This is the second time this has happened on our trips within a month of each other
Reviewed Sep 2023review from
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6.0
less delays; there was an hour+ delay on both flights. self serve check in kiosks weren't available for British Airways flights
Reviewed Aug 2023review from
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4.0
Flight delayed
Reviewed Jun 2023review from
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8.0
Impossible d'ajouter des bagages avant l'arrivée à l'aéroport. Obligé de le faire au dernier moment.
Reviewed Jun 2023review from
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6.0
Old plane, smelled so bad
Reviewed May 2023review from
American Airlines FAQs
What is American Airlines' carry-on size allowance?
On board American Airlines flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the American Airlines assistance team will most likely ask you to pay extra for checked luggage.
Where does American Airlines fly to?
American Airlines offers direct flights to 231 cities in 60 different countries. Dallas, Los Angeles, and Austin are the most popular cities covered by American Airlines.
What is American Airlines’ primary hub?
American Airlines concentrates most of its flight operations in Dallas.
How does KAYAK find such low prices on American Airlines flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including American Airlines.
Flight status
American Airlines route map
Top flight routes
Top airports served by American Airlines
- Dallas/Fort Worth Airport (DFW)
- Charlotte Douglas Airport (CLT)
- Miami Airport (MIA)
- Phoenix Sky Harbor Intl Airport (PHX)
- Chicago O'Hare Intl Airport (ORD)
- Philadelphia Airport (PHL)
- Los Angeles Airport (LAX)
- Washington, D.C. Reagan-National Airport (DCA)
- New York John F Kennedy Intl Airport (JFK)
- New York LaGuardia Airport (LGA)
- Boston Logan Intl Airport (BOS)
- Orlando Airport (MCO)
- Austin Bergstrom Airport (AUS)
- Las Vegas Harry Reid Intl Airport (LAS)
- Raleigh-Durham Airport (RDU)
American Airlines contact information
- AA IATA code
- 6349-8444 Call
- AA.com Visit
Overview of American Airlines
Founded way back in 1930, American Airlines is one of the oldest carriers in the world. Existing as part of the America Airlines Group and partnering with US Airways since 2013, it has contributed to recording the largest number of passengers carried and destinations served in a calendar year on multiple occasions. Flights are offered to more than 50 countries around the world and serviced by roughly 125,000 employees.
The airline has their headquarters in Fort Worth; however, it also has a further 9 hubs around the United States, including in New York, Los Angeles, Chicago and Miami. They also operate a maintenance hub in Tulsa, which has its work cut out with a massive fleet size. American Airlines mainly uses a mix of Airbus and Boeing planes. McDonnell Douglas, Bombardier and Embraer jets are also part of their fleet, with a range of 44 to 140 seats. The most common aircraft in operation is the Boeing 737-800 model.
A founding member of the oneworld alliance, the airline has codeshare agreements with international companies such as Qantas, British Airways, Korean Air and Japan Airlines, among others. The partnering relationship provides customers a greater range of round-the-world tickets and can lead to more efficient flight transfers. Some of the American Airlines’ fleet have been painted dark grey with oneworld branding.
Passengers can choose between Economy, Premium Economy, Business and First Class seating. All customers receive complimentary snacks and non-alcoholic beverages, while First Class provides the luxury of a personal pod onboard and access to dining at Flagship Lounges back on land.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.