Traveller reviews
Overall rating
6.2
Good
Based on 104 reviews
Boarding
6.3
Comfort
6.1
Crew
6.8
Entertainment
5.7
Food
5.6
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Austrian Airlines information
| IATA code | OS |
|---|---|
| Routes | 212 |
| Top route | Vienna Intl to Zurich |
| Airports served | 102 |
| Top airport | Vienna Intl |
Austrian Airlines traveller reviews
Pros
"The crew was so friendly."
(in 175 reviews)
"Seat was very comfortable."
(in 13 reviews)
"Overall - great experience!"
(in 3 reviews)
Cons
"In flight crew worked hard."
(in 205 reviews)
"I missed my connecting flight"
(in 205 reviews)
"In flight crew worked hard."
(in 205 reviews)
Recent reviews
Traveller rating
670
276
178
220
8
Find reviews that mention:
short flight
flight was cancelled
flight attendants
flight was late
crew was great
food was good
great service
leg room
business class
seats were comfortable
great experience
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4.0
Luggage was directed only to the first step
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2.0
~30 infants and small children crying and screaming constantly for the duration of a 10 hour flight. Also Austrian Airlines has terrible up-charge policies. A 10 hour flight *should include a single checked bag *for free*. Never again.
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4.0
~30 infants and small children crying and screaming for the entire duration of a 10 hour flight.
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8.0
My dream is to have little bit more comfortable seating. Seats are too hard. My travel involved three flights so I could definitely feel it. Food on the plane is a another one. On the flight from Toronto to Vienna the potato salad could be completely skipped (not so good). Instead I would add some fruit or other salad. Brownie in a plastic wrapping was not so easy to open.,There were lots of seniors and I noticed that they struggle little bit. Otherwise crew was friendly. Thanks so much for all the hard work!
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2.0
Austria Airlines just not for me. Thought I will have a great experience, however it was the other way around. Every passenger on board had the same meal with no preference.
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10.0
This was a really great overseas flight. The crew was very nice and attentive, the seat was comfortable (more than some planes) and the entertainment was pretty good. The flights left on-time, as well. There was no wifi on the plane which would’ve been helpful, especially if you are a business traveler.
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10.0
At the gate in Vienna we were not permitted to enter seating area unless business class or wheelchair... this was very bad and actually impossible to understand. So uncomfortable! I have been all over the world and have actually never seen this policy. It is very bad for business and will hurt the airline’s reputation!
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2.0
Confort is incredibly bad and crew is unfriendly and unresponsive Food is terrible
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10.0
Food
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8.0
Food
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8.0
Seats way too small for a long flight .... food, just ok ... boarding somewhat disorganised.
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10.0
Everything is good
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8.0
Boarding was disorganized with crew having to check the visa status for us at the gates. Otherwise good flight
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2.0
Food and confort is worse than ever
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8.0
Flight left Berlin with ca. 20 min delay, but arrived to Vienna in time
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4.0
The 2 hours delay in
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2.0
Luggage lost
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10.0
Crew is amazing, food is good, when you need something they’re always there for you, we needed a baby bed and they gave us one and moved us to the front so the baby can lay down on her bed
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10.0
Great crew as always
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10.0
Crew was especially nice and attentive
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8.0
No TV. Pay for checked bags. Pay for all food and drinks on plane.
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6.0
So slow check in I wait on line 90 minutes
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6.0
Low cost aircraft for business class pricing. Poor seat comfort. Basic food. No entertainment system. Almost no room for carry on.
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2.0
Can’t find my flight
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8.0
Everybody was very friendly and the Service was very good. Thank you
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6.0
Better food, more often drinks, also didn’t receive luggage with me. Kept them behind
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6.0
Bags did not come
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6.0
Bags did not come
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10.0
A very pleasant experience. No further comment necessary.
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2.0
We had to take a bus, and walk on the tarmac, it was windy and if we had paper or passports on hand they could fly away. They left us in the hot bus with no AC until the driver went and found the crew members to give us the okay to get on the plane. Once on the plane, the crew were there for No help, our kids wanted to drink water so they said there is cold water in a bottle for sale at 3 euros but as we asked for regular water with ice, they gave us warm water and said they had no ice. what a heck? the official Austrian airline company that was giving water with no ice? my kids wanted the regular pretzels given away in aircraft fares we have been in, and Austrian airlines did not have anything free, everything was for sale. With that experience, we will NEVER take Austrian airlines ever in our lives and will tell everyone we know about this disappointing experience. Even the cheapest companies like EasyJet had better services.
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Austrian Airlines FAQs
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What is Austrian Airlines’ primary hub?
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Flight status
Austrian Airlines route map
Top airports served by Austrian Airlines
- Vienna Intl Airport (VIE)
- Berlin Brandenburg Airport (BER)
- Zurich Airport (ZRH)
- Frankfurt am Main Airport (FRA)
- Paris Charles de Gaulle Airport (CDG)
- London Heathrow Airport (LHR)
- Munich Franz Josef Strauss Airport (MUC)
- Warsaw Frederic Chopin Airport (WAW)
- Kastrup Copenhagen Airport (CPH)
- Milan Malpensa Airport (MXP)
- Hamburg Airport (HAM)
- Amsterdam Schiphol Airport (AMS)
- Duesseldorf Intl Airport (DUS)
- Bucharest Otopeni Intl Airport (OTP)
- Brussels Bruxelles-National Airport (BRU)
Austrian Airlines contact information
- OS IATA code
- +43 5 1766 3100 Call
- austrian.com Visit
Overview of Austrian Airlines
Even though this airline has its hub in Austria, it flies to over 120 international destinations that are located across the globe. If you would like to explore Europe, you can book flights to destinations like Belgium, France, and Greece. For those hoping to travel to Asia, countries like Nepal, Japan, and India are popular options.
Austrian Airlines is a member of Star Alliance, one of the largest airline groups in the world that has many members, including Avianca and Asiana Airlines. Additionally, the company has created codeshare agreements with other airlines in order to diversify its flight paths, with some examples being Air Canada and Thai Airways.
When flying with this airline, there are three classes for you to choose from: Economy, Premium Economy, and Business. While Economy offers standard amenities, including snacks and drinks, Premium Economy will provide you with a particularly comfortable seat that has extra legroom. If you are interested in additional perks, opt for Business instead, as you will have priority boarding, a gourmet meal, free alcoholic beverages, pillows, and blankets.
Composed of over 80 planes, Austria Airlines’ fleet primarily features Airbus, Boeing, and Embraer. The Airbus A320-200 is used the most often and is reserved for medium-range voyages, due to the fact that it can fit approximately 160 to 180 passengers. For longer flights, the company chooses to use the Boeing 777-200ER, as it has an impressive fuel capacity and can fit over 300 passengers. For short domestic flights, the De Havilland Dash 8-400 is a popular option.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.