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Cons: Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management.

boarding

Pros: Standard process

Cons: Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane.

Too much delayed!!

Cons: Delayed by almost 2 hours.

Cons: At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served.

Pros: Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine.

Businese class seats do not sit well. Service onboard very limited

Pros: Onboarding went well and bagage was out fast in Nha Prang

Cons: Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional.

System cancelled my trip to hcmc

Pros: The system cancelled my ticket & need to buy a new ticket

Cons: Non action from airline & IRRESPONSIBLE replies from customer service

Low-cost standards with high price

Pros: Comfortable seats

Cons: No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane

Short, no frills flight

Pros: Short flight

Cons: The airport is about 40 km away from Nha Trang

Pros: Good

Cons: Was ok

Cons: Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly

Vietnam Airlines' Airbus is awful

Cons: It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat.

Very long transit in airport

Pros: Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable

Cons: No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing

Very poor servie

Pros: I can choose the seat

Cons: Boarding no advert, rush disorganized and unfair personal at the gate. In the plane no smiling, but i understand during the trip why. The staff got problem with the Vietnamese people who do not respect and listen the rules. Its really hard for them to work .

Pros: The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise.

Cons: Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle.

Unorganized boarding.

Pros: The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone.

Cons: As usual, unorganized boarding. And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha.

Cons: Chaoticboarding