Traveller reviews
Overall rating
7.5
Good
Based on 1,319 reviews
Boarding
7.8
Comfort
7.7
Crew
8.1
Entertainment
6.6
Food
7.1
Find cheap flights on Vietnam Airlines
Return
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Vietnam Airlines information
| IATA code | VN |
|---|---|
| Routes | 280 |
| Top route | Hanoi Noibai to Ho Chi Minh City |
| Airports served | 63 |
| Top airport | Ho Chi Minh City |
Vietnam Airlines traveller reviews
Pros
"The flight was short but comfortable."
(in 118 reviews)
"Flight attendants were friendly and coutrous"
(in 10 reviews)
"Excellent service over all."
(in 72 reviews)
Cons
"seat uncomfortable, food wasn't good."
(in 94 reviews)
"Never again with Vietnam Air"
(in 54 reviews)
"Plenty of in-flight entertainment options."
(in 154 reviews)
Recent reviews
Traveller rating
170
146
103
38
19
Find reviews that mention:
vietnam
business class
premium economy
leg room
short flight
flight attendants
food was good
great service
short flight so no entertainment
international flight
ample leg room
attendants are friendly
great flight
international terminal
late boarding
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4.3
Cons: Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class
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4.3
Pros: Check in was good
Cons: Food. Don’t serve anything if it is going to be that bad. And offer beverages
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8.0
Cons: Onboarding time
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8.5
Cons: With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask
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9.0
Pros: Liked that the busses to gate at arrival were not packed
Cons: Not having middle seats filled thought that was terrible
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10.0
Pros: Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy.
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7.2
Pros: Short flight, comfortable schedule
Cons: I did not get a comfortable seat
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8.0
Pros: Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available.
Cons: Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage
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10.0
Pros: The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive.
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8.3
Cons: Ok
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8.5
Pros: They boarded the plane early, which meant we arrived at our destination early.
Cons: All we got was a bottle of water.
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8.3
Pros: Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time.
Cons: Keep up great service standards
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7.6
Pros: Food and crew
Cons: Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines
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8.0
Pros: The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money.
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2.0
Cons: No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM.
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8.0
Pros: Crew were great. Seating was comfortable.
Cons: Boarding seems a bit of a crazy process.
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4.0
Pros: Plane is good
Cons: Delay 2x poor
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6.0
Pros: The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself.
Cons: The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight.
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7.6
Cons: Drinks.
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10.0
Pros: Was given lounge access, quick easy boarding, very organized.
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6.0
Cons: I purchased an exit row seat. Upon checking they confirmed my seat number but did not inform me of an equipment change so I was no longer in an exit row. The crew was great and allowed me to take the exit row seat after boarding was complete
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4.6
Pros: seat uncomfortable, food wasn't good
Cons: armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777
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7.6
Pros: Because of my Platinum status with Delta the gate agent changed our seats to more legroom in exit row
Cons: We’re used to entertainment in seat like delta
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10.0
Cons: Excellent service over all.
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6.4
Cons: Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing.
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8.8
Pros: Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight.
Cons: Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage.
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4.3
Pros: Reasonable price and not complicated
Cons: Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change.
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6.0
Cons: On-time departure
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9.0
Pros: Didn’t seem perfectly organized at all times. But they did a good job regardless.
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4.6
Pros: The crew was great.
Cons: But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages.
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10.0
Pros: Yes
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9.6
Pros: The flight attendants were wonderful and the business class seats were very spacious and comfortable.
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9.5
Pros: Friendly crew. Short flight, very efficient
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8.6
Cons: It’s satisfying everytime I fly with VietnamAirlines. Except that a kid behind me kicked my seat nonstop. Literally, nonstop!
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7.6
Pros: no-nonsense, plain flight, what else would a frequent flyer wish?
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10.0
Pros: I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful
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7.3
Pros: crew were friendly and professional, food was not too bad for aeroplane food.
Cons: In-flight entertainment
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4.0
Cons: If a flight is delayed, they could inform us.
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6.6
Cons: Cabin temperature was too low, and that’s a typical problem when flying Vietnam airlines, they almost freeze you
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2.0
Cons: Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air
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4.0
Cons: They could improve on the entertainment and service.
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8.0
Pros: The cabin crew were very pleasant.
Cons: The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute.
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9.3
Cons: Very little. Just a great flight .
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7.6
Cons: Got me there, no worries.
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5.0
By far the worst airline I've flown with
Pros: Food was the only good part
Cons: The crew was rude, no blankets, no entertainment. Overall was not good
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5.6
Still my least favorite flight
Pros: Food, the entertainment selection
Cons: The crew
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7.3
Pros: Crew
Cons: Slow check-in not very comfortable seats and food was awful.
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4.3
Cons: Cleanliness of plane interior can be improved.
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9.0
Pros: The flights left and arrived on time.
Cons: When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues.
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7.3
Cons: Allowing the boarding of business class passengers before economy class passengers.
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8.6
Cons: More chairs at boarding gate in Bangkok, please
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9.0
Pros: Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours.
Cons: I could not check in online.
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6.3
Cons: Food
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6.6
Cons: Departing on time, boarding more organized fashion.
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4.4
Pros: plane was new and captain was professional
Cons: plane was badly late and the boarding process was poorly coordinated
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9.3
Pros: The crew was very nice.
Cons: There were passengers clapping through the whole flight.
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2.6
Pros: The fact that it was an over night flight.
Cons: 1) The service was terrible terrible. 2) food was extremely poor. You cannot offer *only* pork and fish. 3) Bad entertainment system. Namely no movie descriptions, bad infotainment system navigation. Poor subtitle choice.
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8.6
Pros: On time service and crew service
Cons: Improvement to entertainment and food selection
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6.4
Pros: Staffs are nice, food is good
Cons: Delay 50’ without anouncing
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8.5
Pros: The entire flight was pleasurable. The crew was outstanding.
Cons: Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged.
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Flight status
Vietnam Airlines route map
Top airports served by Vietnam Airlines
- Ho Chi Minh City Airport (SGN)
- Hanoi Noibai Airport (HAN)
- Da Nang Airport (DAD)
- Nha Trang Cam Ranh Airport (CXR)
- Phu Quoc Duong Dang Airport (PQC)
- Sydney Kingsford Smith Airport (SYD)
- Buôn Ma Thuột Phung-Duc Airport (BMV)
- Vinh City Airport (VII)
- Bangkok Suvarnabhumi Airport (BKK)
- Huế Phu Bai Airport (HUI)
- Incheon Intl Airport (ICN)
- Dalat Lien Khuong Intl Airport (DLI)
- Haiphong Catbi Airport (HPH)
- Qui Nhon Airport (UIH)
- Tokyo Narita Airport (NRT)
Vietnam Airlines contact information
- VN IATA code
- +84 24 38320320 Call
- vietnamairlines.com Visit
Overview of Vietnam Airlines
Headquartered in Vietnam, this airline offers flights to over 40 different international destinations. To visit a different country in Asia, consider booking a flight to either South Korea, Thailand, or China. If you’re planning on traveling to Europe, you can go to the United Kingdom, France, or Russia.
If you will be flying via Vietnam Airlines with small children, there are several different amenities for you to take advantage of, including special meals that are designed to be child-friendly, as well as purees for infants. Additionally, the plane is equipped with bassinets and portable in-flight beds to help ensure that the little ones get some rest. To benefit from any of these free services, simply speak with a flight attendant once you have boarded the plane.
Vietnam Airlines has several travel classes to choose from, including Economy, Premium Economy, and Business. For standard amenities, like in-flight entertainment and snacks, choose Economy. If you would like a larger seat that provides more legroom, opt for Premium Economy. To benefit from additional amenities, like a seat that turns into a bed, or free alcoholic beverages, fly in Business.
Since 2010, this airline has been a member of SkyTeam, an airline organization that has many members, including Air France and Korean Air. Vietnam Airlines has also gone through the process of creating several codeshare agreements with various international airlines, such as Air Europa, KLM, and Delta Air Lines. It also owns parts of several other companies, including the Vietnam Air Service Company, Jetstar Pacific Airlines, and Cambodia Angkor Air.
Vietnam Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Vietnam Airlines will continually update its policies accordingly. Please contact Vietnam Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Vietnam Airlines policies here: Vietnam Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.