IATA code | VN |
---|---|
Routes | 218 |
Top route | Hanoi Noibai to Ho Chi Minh City |
Airports served | 61 |
Top airport | Ho Chi Minh City |
Pros: We love how they service food and drink.
Cons: There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things.
Cons: Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant.
Cons: Delayed with no announcements or explanation.
Pros:
The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable.
Hanoi to Yangon
Pros: Flight team were friendly and efficient.
Cons: Delayed take off.
Pros: Movies, crew
Cons: Food
VA
Pros: The crew were great.
Cons: Not much entertainment available.
Great flight to HCMC
Pros: The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it.
Cons: It was early but that was our choice!
vn658 sin to sgn is ok. acceptable (international flight)
Pros: boarding time is on time
dinner have 2 choices
Cons: minor one - they donr want to give extra bread as not might enough for everyone
entertainment could improve by having in-seat monitor
Juice? Or water? That's your only choice
Pros: Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land.
Cons: Only juice or water?
Smooth
Pros: Everything, from the check in process, to the flight itself.
Cons: Nothing to eat, except a cup of juice or water.
Cons: Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management.
Great Flight
Pros: Business Class flight was a smooth ride from Vietnam to Thailand.
Cons: N/A
Good flight
Pros: Attentive crew. Good communication. On time.
boarding
Pros: Standard process
Cons: Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane.
Too much delayed!!
Cons: Delayed by almost 2 hours.
Pros: The food which we didn't expect. The friendly crew.
Ease from checking in to flight.
Cons: Nothing
Cons: At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat.
In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork)
They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served.
Pros: Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it.
Cons: The flight had small video screens but no place to plug in a headset so consequently o sound.
Pros: This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive.
Cons: The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned.
Pros: Boarding by rows - great!
Pros: Nil
Cons: Nil
Pros: Nil
Cons: Nil
Pros: Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick.
Pros: Great service
Cons: Nothing
Pros: Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine.
Pros: The people at the counter helped me and were great
Good flight w Vietnam Airlines!
Pros: Comfy seats and blankets! Left and arrived on time.
Late...
Pros: The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless.
Cons: The flight was delayed by 2 hours and then it was late another half hour for boarding.
On time, good food and service
Pros: The plane was new and the food was fresh.
Pros: Very quick procedures! Check in, boarding, disembarking
Cons: Seats are not comfortable
Businese class seats do not sit well. Service onboard very limited
Pros: Onboarding went well and bagage was out fast in Nha Prang
Cons: Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional.
Major issue that you need to resolve
Pros: Crew was excellent and the flight was great.
Cons: My Kayak account was opened in the US years ago. Google and Gmail are blocked in Mainland China. So if I book hotels or flights any updates or ticket information is sent to my Gmail account which I can never see I realize that too late and tried to notify you but you never answered back I realize that too late and tried to notify you but you never answered back. I feel I cannot use Kayak in China anymore.
A good, uneventful flight
Pros: Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too.
Pros: Check in was efficient
Pros: Check in was efficient
System cancelled my trip to hcmc
Pros: The system cancelled my ticket & need to buy a new ticket
Cons: Non action from airline & IRRESPONSIBLE replies from customer service
-
Pros: -
Cons: -
Low-cost standards with high price
Pros: Comfortable seats
Cons: No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane
Great quick flight
Pros: Early departure and arrival. Amazing
Pros: It went smoothly from start to finish
Cons: From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss .
Pros: Service and friendly staff
Short, no frills flight
Pros: Short flight
Cons: The airport is about 40 km away from Nha Trang
Cons: The choice of English language films were limited. I did not enjoy the food too much
Good airline
Pros: I only fly Vietnam airlines within Vietnam.
Pros: Good
Cons: Was ok
Cons: Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly
Vietnam Airlines' Airbus is awful
Cons: It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat.
Pros: On time
Very polite staff
Good service
Pros: Good service and good beverages on the flight. VN Airlines is always my preferred carrier to/from Vietnam.
Cons: Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers.
Pros: Food. Food is Life
Very long transit in airport
Pros: Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable
Cons: No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing
Very poor servie
Pros: I can choose the seat
Cons: Boarding no advert, rush disorganized and unfair personal at the gate.
In the plane no smiling, but i understand during the trip why. The staff got problem with the Vietnamese people who do not respect and listen the rules. Its really hard for them to work .
International flight other team
Pros: The team in international flight are less stress. More smiling and more organized
Cons: No entertainment for 1.30h flight
Pros: The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise.
Cons: Boarding is very unorganized, and takes so much time.
They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle.
Unorganized boarding.
Pros: The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone.
Cons: As usual, unorganized boarding.
And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha.
Cons: Chaoticboarding
Great service! Beautiful flight attendants
Pros: Supper nice and sweet crew! Good food, nice service, comfortable chair <3
Cons: Delay 15’
Pros: Movies, crew
Cons: Food
Great flight to HCMC
Pros: The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it.
Cons: It was early but that was our choice!
Great Flight
Pros: Business Class flight was a smooth ride from Vietnam to Thailand.
Cons: N/A
Good flight
Pros: Attentive crew. Good communication. On time.
Pros: The food which we didn't expect. The friendly crew.
Ease from checking in to flight.
Cons: Nothing
Pros: Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it.
Cons: The flight had small video screens but no place to plug in a headset so consequently o sound.
Pros: This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive.
Cons: The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned.
Pros: Boarding by rows - great!
Pros: Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick.
Pros: Great service
Cons: Nothing
Pros: The people at the counter helped me and were great
Good flight w Vietnam Airlines!
Pros: Comfy seats and blankets! Left and arrived on time.
On time, good food and service
Pros: The plane was new and the food was fresh.
Major issue that you need to resolve
Pros: Crew was excellent and the flight was great.
Cons: My Kayak account was opened in the US years ago. Google and Gmail are blocked in Mainland China. So if I book hotels or flights any updates or ticket information is sent to my Gmail account which I can never see I realize that too late and tried to notify you but you never answered back I realize that too late and tried to notify you but you never answered back. I feel I cannot use Kayak in China anymore.
Pros: Check in was efficient
Pros: Check in was efficient
Great quick flight
Pros: Early departure and arrival. Amazing
Pros: It went smoothly from start to finish
Cons: From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss .
Pros: Service and friendly staff
Pros: On time
Very polite staff
Good service
Pros: Good service and good beverages on the flight. VN Airlines is always my preferred carrier to/from Vietnam.
Pros: Food. Food is Life
Great service! Beautiful flight attendants
Pros: Supper nice and sweet crew! Good food, nice service, comfortable chair <3
Cons: Delay 15’
Pros:
The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable.
VA
Pros: The crew were great.
Cons: Not much entertainment available.
vn658 sin to sgn is ok. acceptable (international flight)
Pros: boarding time is on time
dinner have 2 choices
Cons: minor one - they donr want to give extra bread as not might enough for everyone
entertainment could improve by having in-seat monitor
Juice? Or water? That's your only choice
Pros: Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land.
Cons: Only juice or water?
Smooth
Pros: Everything, from the check in process, to the flight itself.
Cons: Nothing to eat, except a cup of juice or water.
Pros: Nil
Cons: Nil
Pros: Nil
Cons: Nil
Late...
Pros: The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless.
Cons: The flight was delayed by 2 hours and then it was late another half hour for boarding.
Pros: Very quick procedures! Check in, boarding, disembarking
Cons: Seats are not comfortable
A good, uneventful flight
Pros: Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too.
-
Pros: -
Cons: -
Cons: The choice of English language films were limited. I did not enjoy the food too much
Good airline
Pros: I only fly Vietnam airlines within Vietnam.
Cons: Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers.
International flight other team
Pros: The team in international flight are less stress. More smiling and more organized
Cons: No entertainment for 1.30h flight
Pros: We love how they service food and drink.
Cons: There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things.
Cons: Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant.
Cons: Delayed with no announcements or explanation.
Hanoi to Yangon
Pros: Flight team were friendly and efficient.
Cons: Delayed take off.
Cons: Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management.
boarding
Pros: Standard process
Cons: Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane.
Too much delayed!!
Cons: Delayed by almost 2 hours.
Cons: At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat.
In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork)
They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served.
Pros: Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine.
Businese class seats do not sit well. Service onboard very limited
Pros: Onboarding went well and bagage was out fast in Nha Prang
Cons: Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional.
System cancelled my trip to hcmc
Pros: The system cancelled my ticket & need to buy a new ticket
Cons: Non action from airline & IRRESPONSIBLE replies from customer service
Low-cost standards with high price
Pros: Comfortable seats
Cons: No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane
Short, no frills flight
Pros: Short flight
Cons: The airport is about 40 km away from Nha Trang
Pros: Good
Cons: Was ok
Cons: Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly
Vietnam Airlines' Airbus is awful
Cons: It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat.
Very long transit in airport
Pros: Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable
Cons: No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing
Very poor servie
Pros: I can choose the seat
Cons: Boarding no advert, rush disorganized and unfair personal at the gate.
In the plane no smiling, but i understand during the trip why. The staff got problem with the Vietnamese people who do not respect and listen the rules. Its really hard for them to work .
Pros: The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise.
Cons: Boarding is very unorganized, and takes so much time.
They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle.
Unorganized boarding.
Pros: The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone.
Cons: As usual, unorganized boarding.
And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha.
Cons: Chaoticboarding