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Cons: Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class

Pros: Check in was good

Cons: Food. Don’t serve anything if it is going to be that bad. And offer beverages

Pros: My flight was canceled but was complicated to rebook and the staff at the Hoi Chi Minh Vietnam airline every all very helpful and Courteous. Very pleasant experience for a bad experience.

Cons: The company should not be charging me for baggage fees 2 times because they cancelled my flight. As well as, charge me a rebooking fee. Very unhappy about that!! Omg, the food! Terrible, these sandwiches??

Pros: Your cancellation policy sucks. You don't answer your phone. almost 90 minutes on hold so i could cancel flight or try to have a credit for the airline. I was not allowed into Vietnam on 28 February because i was coming from Vietnam and they required mandatory quarentine.

Cons: any your phones! improve your cancellation policy by not having to talk to an agent. Don't have to talk to an agent to book so why do we have to talk to an agent to cancel or make a revised booking. Don't have this issue with Hotels such as Marriott, Hyatt, Hilton, IHG!!!

Cons: No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM.

Pros: Plane is good

Cons: Delay 2x poor

Pros: The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself.

Cons: The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight.

Cons: I purchased an exit row seat. Upon checking they confirmed my seat number but did not inform me of an equipment change so I was no longer in an exit row. The crew was great and allowed me to take the exit row seat after boarding was complete

Pros: seat uncomfortable, food wasn't good

Cons: armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777

Cons: Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing.

Pros: Reasonable price and not complicated

Cons: Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change.

Cons: On-time departure

Pros: The crew was great.

Cons: But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages.

Cons: If a flight is delayed, they could inform us.

Cons: Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air

Cons: They could improve on the entertainment and service.

By far the worst airline I've flown with

Pros: Food was the only good part

Cons: The crew was rude, no blankets, no entertainment. Overall was not good

Still my least favorite flight

Pros: Food, the entertainment selection

Cons: The crew

Cons: Cleanliness of plane interior can be improved.

Cons: Food

Pros: plane was new and captain was professional

Cons: plane was badly late and the boarding process was poorly coordinated

Pros: The fact that it was an over night flight.

Cons: 1) The service was terrible terrible. 2) food was extremely poor. You cannot offer *only* pork and fish. 3) Bad entertainment system. Namely no movie descriptions, bad infotainment system navigation. Poor subtitle choice.