|Top route||Sao Paulo Guarulhos Intl to Belo Horizonte Tancredo Neves Intl|
|Top airport||Sao Paulo Viracopos|
I had a great experience with Azul Airlines. Nothing to complain. Greta staff, great flight, on time. 100% satisfied
Absolutely uncomfortable. No pillows in a 10.5 hour flight. The blankets were super thin and tiny. The food, especially breakfast, was terrible.
2 hours delayed no fair
The flight was really good and the staff were excellent
I paid for my luggage online but they couldn’t confirm in their system and had to charge me again. Not happy about that
Airplane & crew ok. Poor snacks.
Everything was good. We had One drink plus one snak and one coffee during the flight.
Not having to pay 150 dollars for excess weight of 3 kg. A clean airplane would be nice. The Azul portion of my trip, from Fort Lauderdale to São Paulo, was excellent.
The Azul company is good. However, the Kayak service and assistance are terrible. Two flights without ticket information, delay and a mess.
It was great. Nothing to change.
The trip was ok even though extremely expensive. Azul markets its free wifi during the trip however it was not working. Everything elso ok.
Seat doesn’t recline - had to travel 8 hours like a zombie, Besides, sound on entertainment device (TV) only one channel worked. Was monaural not stereo (just one side) Stewardess said “sorry” meaning “it’s your problem
The Campinas airport has very poor signage, access for gate A8 is very confusing. Need more info on how to get from a domestic flight to international boarding. The place is a maze
I really like this airline I just wish that they would make arrangements with connecting flights when one is a few minutes late it’s ridiculous hold up your travel for what would’ve been about five minutes
The flight was late so my connecting flight I missed to Curitiba, they couldn’t hold the flight for five freaking minutes while I ran across the airport I’m 64 years old but that’s OK I made accommodations and got me on another flight six hours freaking later
The only thing that was inconvenient about this flight was the check in process. There was a lot of confusion. The flight itself was very good. Super friendly attendants, decent food, good in-flight entertainment.
Good have been much better being informed of the delayed.
I have some pictures to prove it , my flight from SP to Fort Lauderdale I could not sleep at all. Not only me but the passenger in front of me . The seat was broken, where you rest your head it was falling apart, I tried to put it back but kept falling. The flight attendant tried once and gave up . I asked to change seats and they did not let me do . I had to fly basically straight all night , I could not rest my head on the seat. Never again with this company
Pros: Crew was fine. Seat average.
Cons: At meal time 200 people take their masks off to eat. And that’s acceptable. But in the middle of the night you wake people up because their masks slipped down off their noses! Ridiculous.
Pros: Crew was good. Seat not super comfortable but average.
Cons: Short flight, all was good.
Pros: The food served was really good.
Pros: they change the gate last min
Cons: Should advise the passagers better
Pros: I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy.
Cons: The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices.
Cons: Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag.
Cons: During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers
Pros: TV screens on the back of seat
Cons: TV screen stopped working mid-flight. Long wait at gate
On board Azul flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the Azul assistance team will most likely ask you to pay extra for checked luggage.
Azul offers direct flights to 107 cities in 4 different countries. Belo Horizonte, Sao Paulo, and Porto Alegre are the most popular cities covered by Azul.
Azul concentrates most of its flight operations in Sao Paulo.
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