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Boarding was confusing

Pros: The crew was on point, the comfort was great though the plane was a bit cold they had plenty of blankets. The organization of finally getting onto the plane was great.

Cons: The boarding process was confusing and disorganized. Perhaps it's always this way but they began boarding rows 32-47, but never changed the monitor when boarding of additional rows began. I didn't understand the need for extra security prior to arriving at the gate either. I was already in the terminal, but then needed an additional sticker on my passport. Not enough options in the entertainment section.

Good overall

Pros: Everything was generally good. Food was slightly below average.

Cons: Neither the JFK counter agents nor the flight attendants knew if I could transition in Brussels onto Bulgaria Air without exiting and re-entering. In fact, it is a simple process in the Brussels Airport transition zone, with the friendly help of Bulgaria Air agents. Breakfast is a box of sugar: shrink wrapped muffin, Toblerone bar, orange juice. These are all sugar delivery systems.

Pros: Very nice service economy privilege, friendly crews, good food, water service at flight start, room around knees, blankets, all very good

Cons: the headset plug in needs maintenance. it had to be plugged in and re-positioned several times to get it to work