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Movies again

Cons: To small of a choice to choose from. More options and also newer movies would have been better. Also the toilet flooded about an hour or so left in the flight and the cabin smelled pretty bad.

Cons: Gate was only announced 25 min before boarding

Pros: The pilot was good and made a smooth landing. The seat was comfortable enough because I had a pillow.

Cons: My checked luggage got lost on a direct flight. That is unacceptable.

Pros: Checking in at Gothenburg was easy and staff was great. They went above and beyond to ensure that I could bring my hand luggage with me.

Cons: Flight crew could stand to learn some service tips from the ground and phone crews. No entertainment on a 2-hour+ flight with 2 kids...

Cons: Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded.

Poor Brussels Airport..

Pros: Staff was ok.

Cons: Very poor service at brussels airport. It took 15 minutes to connect the bridge and evenually we had to go down the stairs to take a bus that also took 15 min to start. We also left late frm malpensa due to late check-in but i thin rhe plane actually camw in late too.