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7 hour delay poorly handled by airline

Plane late over 2 hours. Crew did not know how to manage the situation. Very unprofessional

Seat 5A could not lie flat!

There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.

Pros: Absolutely nothing. Everything was piss poor.

Cons: Everything. First I wish my flight wasn’t canceled a d then received notice on the same day

Pros: thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)

Cons: there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !

Pros: service in general

Cons: no covid separation at seats

Pros: Crew was very nice. Chocolates were very nice.

Cons: Come on guys for the price of the ticked you could have served us something more than a sandwich.

Pros: the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special.

Cons: Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle.

Pros: I got there

Cons: My luggage did not

Pros: The seat was terrible

Cons: If I had gotten my luggage at the end of the flight

Arrogant crew

Cons: Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.

Pros: Very efficient.

Cons: Better airflow in cabin, letting you know about meals before getting to plane.