Guest reviews
Overall rating
6.3
Good
Based on 448 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
7.2
Entertainment
5.3
Food
5.6
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Cebu Pacific traveller reviews
Recent reviews
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Find reviews that mention:
arrive early
early for check
cheap fare
delayed flight
awful service
supposed to depart
flight entertainment
ok experience
boarding gate
nice and friendly crew
taste in my mouth
fast boarding
worst airlines
spacious seating
free water
hours late
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5.0
Pros: cheap flight
Cons: delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers
review from
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2.0
Lastminute.com realy made a mess of my booking then tried to charge me
Pros: Nothing about lastminute.com
Cons: Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket.
review from
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10.0
Pros: Great customer service! Checking in was very fast!
review from
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5.6
Pros: Crew seemed friendly and curtious
Cons: Checking in seemed long, snacks or meals weren't available unless prearranged at an additional cost....scheduled connecting flight to catarman, very long wait in amundane terminal lacking enough seating....suggesting that both airlines,PAL & Cebu Pacific coordinate flights better to cut down layover time in the inadequate Clark terminal.
review from
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3.3
Terrible Flight - No VENTILATION
Pros: Staff was helpful pre boarding
Cons: There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!
review from
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2.0
Was not able to make first leg of roundtrip so cebu denied my use of r
Pros: nothing
Cons: customer service
review from
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4.0
Cons: I had the fattish person next to me who had most of his body in my seat.
review from
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3.3
Cons: The delay of my flight was not acceptable.
review from
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5.0
Always delay delay
Pros: Nice new equipment A321 and FA always nice
Cons: Baording is always a cattle call, they attempt to go by rows this time but still a mess of crowding and shoving. The gate announced boarding and everyone jumped, then they tried to refuse those in line making it even worse. Poor gate agents!!! Then as always they blame manila teaffic for delays....so irritating. Almost an hour late...no reason it was sunny at both airports and this schedule is set weeks ahead and they still claim heavy traffic..ridiculous
review from
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6.3
Be prepared to freeze your butt off!
Pros: Friendly crew, quick boarding, landed ahead of schedule!
Cons: The cabin temperature was too cold!!
review from
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4.0
Late as always
Pros: The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful
Cons: Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh
review from
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7.3
Cons: Why do we have to pay for the smallest snacks? On a 4 hour flight??
review from
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5.0
Pros: cheap flight
Cons: delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers
review from
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2.0
Lastminute.com realy made a mess of my booking then tried to charge me
Pros: Nothing about lastminute.com
Cons: Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket.
review from
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5.6
Pros: Crew seemed friendly and curtious
Cons: Checking in seemed long, snacks or meals weren't available unless prearranged at an additional cost....scheduled connecting flight to catarman, very long wait in amundane terminal lacking enough seating....suggesting that both airlines,PAL & Cebu Pacific coordinate flights better to cut down layover time in the inadequate Clark terminal.
review from
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3.3
Terrible Flight - No VENTILATION
Pros: Staff was helpful pre boarding
Cons: There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!
review from
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2.0
Was not able to make first leg of roundtrip so cebu denied my use of r
Pros: nothing
Cons: customer service
review from
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4.0
Cons: I had the fattish person next to me who had most of his body in my seat.
review from
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3.3
Cons: The delay of my flight was not acceptable.
review from
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5.0
Always delay delay
Pros: Nice new equipment A321 and FA always nice
Cons: Baording is always a cattle call, they attempt to go by rows this time but still a mess of crowding and shoving. The gate announced boarding and everyone jumped, then they tried to refuse those in line making it even worse. Poor gate agents!!! Then as always they blame manila teaffic for delays....so irritating. Almost an hour late...no reason it was sunny at both airports and this schedule is set weeks ahead and they still claim heavy traffic..ridiculous
review from
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6.3
Be prepared to freeze your butt off!
Pros: Friendly crew, quick boarding, landed ahead of schedule!
Cons: The cabin temperature was too cold!!
review from
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4.0
Late as always
Pros: The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful
Cons: Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh
review from
Flight status
Cebu Pacific route map
Top airports served by Cebu Pacific
- Manila Ninoy Aquino Intl Airport (MNL)
- Cebu City Mactan International Airport (CEB)
- Davao City Francisco Bangoy Airport (DVO)
- Iloilo City Mandurriao Airport (ILO)
- Cagayan de Oro Laguindingan Airport (CGY)
- Bacolod Airport (BCD)
- Zamboanga City Airport (ZAM)
- Puerto Princesa Airport (PPS)
- Hong Kong Intl Airport (HKG)
- Angeles City Clark Intl Airport Airport (CRK)
- Singapore Changi Airport (SIN)
- General Santos International Airport (GES)
- Malay Godofredo P. Ramos Airport (MPH)
- Butuan Airport (BXU)
- Legazpi City Legaspi Airport (LGP)
Cebu Pacific contact information
- 5J IATA code
- +65-315-80808 Call
- cebupacificair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
