Cons: This place is very busy. Expect a few people in front of you, don't expect the phones to be answered, and don't expect to get the car you reserved.
Specifically asked when I picked the car up if I could extend my rental if my car wasn't ready at the shop. They said yes, as long as it was within 12 hours. I called 24 hours beforehand and they wanted to charge me a fee for changing my reservation! I was very put off that this fee wasn't mentioned when I asked about this specific situation.
Also, felt very pressured to buy their insurance, which I didn't appreciate. Said multiple times I was covered both by my regular insurance as well as my credit card, but they kept asking about it.