The vehicle was good, but spoilt by not having an owners manual, so it was difficult whilst driving to understand some of the controls and what the car was doing by itself. I had to go onto the internet to find out what the buttons on the steering wheel did. Finally on returning the vehicle, I told them that a stone had hit the windscreen and it had a crack. When told that the 'costly' collision damage waiver did not cover the cost of repair, I was dismayed, I was told I should be able to claim on my travel insurance. Subsequently, Hertz have included a bill for 808 pounds for the repair of the windscreen. I shall challenge that as I got a quote of 148 pounds for the same repair. I have told my bank to hold over that payment, whilst the matter is resolve with my travel insurance. None of the paperwork I received from the people at the yard, gave me any indication of the exclusion of damage to a windscreen would not be covered by collision damage waiver.
Pickup was great, car was excellent. Staff was very helpful in giving directions and getting cab service. Car return was somewhat confusing trying to find the return area.
Easy pick up and drop off and good value
Inattentive staff, damaged vehicle, but the most egregious issue is the hidden fees and charges, tripling the cost at a time when you have no choice to pay
Major waiting time for pick up. The car was handed over without inspection because of which I had issues driving as the wipers were faulty even though the car only had 2700 miles on it. There is no way to approach them if you book thru kayak or qeeq and they do not entertain any third party insurance that you may purchase thru there platforms and insist that you spend 3 times on hertz own insurance Also, hertz does not remove the exorbitant block they put on your card immediately. My block amount was more than the rental amount and I am still to receive the credit despite the bill being settled and 4 days being passed It's better to book directly from a car company after reading all terms and conditions rather than booking thru platforms which offer no information support or assistance in your trip
My car broke down and it took them 6 hours to get to us
