Economy | S$ 29/day |
Compact | S$ 30/day |
Intermediate | S$ 31/day |
Standard | S$ 32/day |
Mini | S$ 29/day |
Premium | S$ 265/day |
Compact SUV | S$ 90/day |
Standard SUV | S$ 126/day |
2 locations in Ealing
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Reviews
10.0 Wonderful
Jan 2022
6.0 Okay
Jan 2022
4.0 Mediocre
May 2021
Cons:
We rented the car for 9hrs, put 230 miles on it and it cost us over $400 for a Vauxhall Corsa. VERY expensive.10.0 Wonderful
Aug 2020
Pros:
I still have my car rental. Not sure why I am receiving this email now.10.0 Wonderful
Apr 2020
Pros:
It was a bit slow but not a problem.Cons:
I don't remember what car I got but, it wasn't what we asked for. It was another "similar" car that they always give a renter.7.6 Good
Apr 2020
Pros:
New car. Lots of features.Cons:
No one around to explain features of the car. Had to return the car two weeks early due to covid 19. Did not get a partial refund for those two weeks. Was contacted by P.R. person when I gave them a poor review who seemed like he might give me a partial refund but I believe they are now in bankruptcy proceedings so doubt I will see it.One location in Ealing
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2.0 Poor
Nov 2019
Pros:
Nothing! Stay away and help put disreputable businesses out of business!Cons:
Bait and switch. Got a price that looked great, but when I got there not only did they have an inferior car to the one I booked, that they tried to pass off, but the price they charged was over 40% higher than when I booked online. (Looking at the other reviews, I'm not the only one in this position) I walked out after confirming that they wouldn't charge me anything, and they charged me over 90 dollars (in dispute with credit card). I then went to a big name brand like I should have in the first place.4.0 Mediocre
Sep 2019
Pros:
The Pickup was the worst pickup scenario I've ever seen. There's a kiosk to 'skip the line' that you can use, but you need to get in the line after anyway. We had to deposit about $1200. The pickup process took about 2 hours. The car we received wasn't the class we requested, nor clean.Cons:
Clearer indication of where to go when arriving. More staff. Working Kiosks. A real waiting area. Quicker service. Most importantly advance information on required deposits (I would never have rented from here had I known it was a $1200 USD deposit required).2.0 Poor
Aug 2019
Pros:
The young teenager working there was probably the only person that was courteous and understanding there.Cons:
Booked car for 11am. Didn't get car until 1:45pm. Car was wall banged up and cut on tire. They said it's all good. Protested to get another car as I didn't feel safe. Returned car at 11:45amnext day to be scold by clerk who said needed to be returned by 11 and others waited for 3h for it. Scammers!2.4 Poor
Aug 2019
Pros:
I can't think of anything.Cons:
A clean car, not waiting for an hour to, a car that had been serviced and didn't breakdown on the M4, better customer service, clearer information on using a travel credit card for accident coverage.2.4 Poor
Jul 2019
Pros:
Terrible experience. They wanted to give us a much smaller car than we reserved and we did not fit. They wanted to charge us more than double for a bigger car. They were so rude and did not care. We had 2 small children and a disabled person with us. Money wasted. Day ruined.Cons:
Everything2.0 Poor
Jun 2019
Cons:
Although I had checked in online in advance, all customers had to wait in the line to set up the car hire insurance. It took 45 minutes to get through the line, and the booked automatic car never came after 2 hours. The man checking customers in kept making rude comments about them.One location in Ealing
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Reviews
10.0 Wonderful
Oct 2022
10.0 Wonderful
Oct 2022
10.0 Wonderful
Sep 2022
2.0 Poor
Sep 2022
10.0 Wonderful
Jul 2022
10.0 Wonderful
Jul 2022
2 locations in Ealing
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Reviews
9.2 Wonderful
Jan 2020
Pros:
The staff were great, the car was great.Cons:
We arrived in terminal 2 and there are only shuttles from terminal 3. With a toddler and all the bags and car seats that entails it was a long walk .2.0 Poor
Jul 2019
Pros:
Budget changed the reservation from a Premium vehicle to a compact car , with an increase in price without notifying me. When I logged onto the Budget website the reservation had been changed. I was told the rate was no longer available!!! I will not use Budget again!!!!!!!Cons:
Why was my original reservation changed? They did not want to honor the original ruling entail rate!2.0 Poor
Jun 2019
Pros:
NothingCons:
They advertised a car they don't even have on their fleet. So we wasted an hour before finding this out and had to go somewhere else6.0 Okay
Mar 2019
Cons:
Was falsely over charged because they did not have that car6.8 Okay
Sep 2018
Cons:
1. heck of a long line to get the car; why does it take such a long time to rent a car when it's pre-ordered and it's just some basic paperwork. 2. I'm still waiting for a bill; haven't even received one by email. Their system was down when I returned the car and yet I've been charged more than was quoted with no explanation at the time of return.4.0 Mediocre
Jun 2018
Pros:
StaffCons:
They charged me $160 for a minor chip on the windshield and refused to send me a copy of the completed repair. Since I was paying for it thought I should receive a copy. Won’t be renting for these again3 locations in Ealing
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6.0 Okay
Mar 2020
Pros:
Couldn't tell you, had to cancel our trip due to the coronavirus. I did get a refund nice and easily that was convenient.2.0 Poor
Jan 2020
Cons:
They are a corrupt business that rip off customers, just see news articles online (e.g false damage claims, not honoring rates). Because they appear on Kayak they also damage Kayak’s brand too).2.8 Poor
Jan 2020
Cons:
They say free shuttle but you have have to pay for tickets both ways and email them receipt when you get home to get reimbursed( as far as I’m concerned that’s not free). Car exterior was very dirty on pickup and they require you to go out alone and look for additional damage on a dirty car to see if you can find something they missed. Standard legally required insurance was not included in price of car through booking site( or that’s what they said when I got there). Overall it felt like a dirty slimy operation that is designed to rip people off every chance they get. Every body re ting there was angry and seemed to feel the same way. Staff was for most part indifferent to the negativity by the customers and you can tell they just deal with it all day due to the companies for policies. Definitely worth layyng a little extra to go with a sta and brand such as enterprise or Alamo etc....6.8 Okay
Oct 2019
Pros:
We were surprised at the extra costs at the point of sale from when we did the online booking. The staff were very helpful in giving us options and a better deal though.Cons:
They need to advertise the extra costs beyond what is quoted online. There were two other customers just while we were there very angry with the rise in quote.4.0 Mediocre
Sep 2019
Cons:
They were grilling me for a small scratch on the car. Luckily I had a picture showing the scratch existed before I picked the car. Lot of hidden charges almost double the amount.2.8 Poor
Apr 2019
Pros:
Nothing at allCons:
Rude staff Hidden extras Ridiculous deposits required unless you paid more hidden extra fees. If it seems too cheap to be true, it probably is. Dirty car Not given the car class that was booked Queues queues queues Requirement for so many forms of ID Make sure you read ALL the T’s & C’s.One location in Ealing
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2.8 Poor
Mar 2020
Pros:
Very confusing process. Ended up paying triple of what I thought I was going to. I would suggest a more reputable brand. Might cost more on paper but not worth the headache of this rental experience.Cons:
Shuttle to the car park. Clear terms and conditions.3.6 Poor
Feb 2020
Cons:
The car I requested was not available, the insurance I prepaid I was told was not god enough. I had to pay an extra 350GBP on pick up6.8 Okay
Sep 2019
Pros:
Clean new car.Cons:
More information about the true costs incurred with the rental (e.g. insurance, milage).2.0 Poor
Jul 2019
Pros:
Bad customer serviceCons:
Better communication2.0 Poor
Jul 2019
Pros:
The drop off was fast.Cons:
I had a reservation for a car which the sales staff completely ignored to start a new transaction. They proceeded to ignore pricing to push their insurance plan, and basically wouldn't let you leave until you had purchased it. I literally told them what I thought they were doing was a scam.3.6 Poor
Jul 2019
Pros:
Terrible pickup and dropoff. Hidden fees3 locations in Ealing
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7.6 Good
Sep 2019
Pros:
Staff friendly; car was new and clean.Cons:
Check in process very slow, more staff needed.6.4 Okay
May 2019
Pros:
The lady who served me when I picked up my car was incredibly helpful, understanding and patient. She made the whole experience amazing5.6 Fair
May 2019
Pros:
Nice car but you can get that at any rental shop.Cons:
Took about an hour to check in and there were only two people in line in front of me and I was there during weekday business hours. Despite listing that they offer baby carseats, no one from that department was there so they couldn’t offer us one. Manager ignored us as he was too busy.2 locations in Ealing
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2.8 Poor
Dec 2020
Cons:
I will never use Avis again - ever. In Jan 2019 I booked a car for pick up at LHR Dec 16, making the mistake that my flight out of SFO was actually getting into LHR Dec 17. Had I picked up the car Dec 16, I would have been paying $460 for my rental period. With zero flexibility they wanted me to now pay £2000 for the same rental package (1 day less in fact). After a long haul flight with 4 biggish bags - which the Avis shuttle driver gave no help with - I had to go back to T2 and get a car from National for £600. Same size as my original Avis booking, help with baggage into and off of bus and even into my car! Enterprise rocks. Avis sucks big time.2.0 Poor
Sep 2019
Cons:
I made the mistake of not bringing my passport to the rental counter. Although not explicitly stated anywhere in the terms and conditions, a passport for foreign tourists is required to rent a car from Avis Heathrow. A driver's license is not sufficient documentation.9.2 Wonderful
May 2019
Pros:
Pick up/drop off at T5 was awesome - not little bus. Very convenientCons:
CheckIn process is long winded. Don’t know why the Avis rep (who was very helpful) has to go through so many steps to release the car?4.8 Mediocre
Mar 2019
Pros:
The staff seemed nice, but didn't inform you of extra things (like paying extra for wifi or navigation which are standard in all cars now). Also signage to get to location is HORRIBLE in the airport + no employees of the airport really know how to tell you to get there.9.6 Wonderful
Mar 2019
Pros:
I booked online and the auto booking had me pick up at T5 as it was my flight out. But I landed at T3 and didn’t realize. T3 Avis staff excellent sorting it out.Cons:
Is it me or is there a clear deliberate check in pick up and drop off location? Small point.2.0 Poor
Oct 2018
Pros:
Car was clean inside.Cons:
Night time flight tried to reduce the hassle of insurance early in the a.m. Made reservation on line with car rentals .com for a Hyundai -I 30 at he same time I purchased the collision damage coverage. This was through Allianz insurance. At check in at Avis they would not accept this insurance, they allowed me to call Allianz in the US their rep was helpful and was sorry the insurance was not accepted, a refund was offered and accepted. Bottom line I wound up paying about $ 100 more for this rental. And the car supplied was smaller than the model I requested.One location in Ealing
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2.0 Poor
Apr 2023
10.0 Wonderful
Sep 2022
One location in Ealing
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Reviews
2.0 Poor
May 2023
8.0 Very Good
May 2023
2.0 Poor
Nov 2022
2.0 Poor
Nov 2022
2.0 Poor
Aug 2022
2.0 Poor
Jul 2022
2 locations in Ealing
One location in Ealing
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Reviews
5.2 Fair
Jun 2017
Cons:
Pickup/drop off process too slow.5.6 Fair
Sep 2016
Pros:
Car good, service goodCons:
Back to waiting 1 1/4 hour outside in the cold waiting for pickup2.8 Poor
Aug 2016
Cons:
I booked a car online for 13 pounds a day for 10 days. On arrival I was told I would have to pay an additional 13.25 per day basic insurance. As it was nearly midnight I told them I would take the car for 1 day. When I returned the car I heard them doing the same con on another customer. I rented a better car for less at Europecar just down the road.2.0 Poor
Aug 2016
Pros:
NothingCons:
I will never use Thrifty again, absolutely the worst customer service I have ever experienced.2 locations in Ealing
Locations in Ealing (London)
Northern Perimeter Road West Hounslow, Middlesex
+44 844 248 6604
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2 locations in Ealing
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10 The Pavement
+44 208 997 3500
Northern Perimeter Road West Hounslow, Middlesex
+44 208 759 6974
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One location in Ealing
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from S$ 48/dayLocations in Ealing (London)
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Heathrow Airport, Northern Perimeter Road
+44 843 309 3009
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Holiday Inn M4J4, Sipson Road
+44 20 8619 7000
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Locations in Ealing (London)
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Locations in Ealing (London)
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Locations in Ealing (London)
Northern Perimeter Road West Hounslow, Middlesex
+44 208 759 0185
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One location in Ealing
Locations in Ealing (London)
Northern Perimeter Road West
+86 10 6064 1387
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