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Cons: I do hope the cabin crews would smile more to let the passengers know they are happy to serve.

Pros: Crew was very nice and helpful

Cons: Flight was delayed over an hour. when there was announcement for boarding, they delayed again when everyone was already standing in line. Then they asked us to sit down but there was no seats. it was hot and no aircon. the security process was strict and prisonlike because it was a USA bound flight.

Pros: it was jfk to vancouver that time. but now 2019 its non stop from jfk to manila

Pros: The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned.

Cons: I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service.

Pros: Crew did their best despite the poor circumstances.

Cons: Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink

Cons: They didn’t have tv music videos like air canada

Cons: More legroom, but what do I expect in economy?

Pros: Check-in and boarding were convenient, overall in-flight experience was good and satisfying.

Cons: Provide beverage/water more frequently during flight to keep passengers hydrated.

Pros: The crew were so kind and professional

Cons: The flight delay was a pain

Pros: The Airbus was so futuristic. If you can make it more futuristic, even better.

Cons: I didn't like that I had to put my bag under when there was plenty of room overhead.

Cons: Vegan options

Pros: The flight crew was friendly and communicated well. They also had a friendly attitude.

Cons: A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area.

Pros: Missed flight due to incompetence in rechecking bag. Check in kiosks do not work. Whole operation totally understaffed. I did not like anything

Pros: NONE

Cons: After checking in for 1.5 hour, the crew told me that my name is not in the system 15 mins before boarding. Of course, I could not get on that flight. Result, staying extra 12 hours in the airport plus force to stay one night in Guangzhou.

Cons: had 6 hours connection and urumchi and they did not have any lounges abd no internet in there

Pros: The crew was ok but the seat was not so good, the toilets are clean. The workers on check in were nice

Cons: About cabin crew for for more smile

Pros: The seats are fairly comfortable, and the service was great.

Cons: The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great.

Pros: No

Cons: Food and Crew

Cons: Same as before. Dirty and smelly. Food was ok.

Pros: The crew was indeed amazing. Food was ok. We had a tight connection and on request there was a Air China employee at the gate who speed processed us through the rather complex Beijing airport and made sure that we reached our connecting flight well in time. The plane was a newish 777-300ER.

Pros: Nothing.

Cons: They need to learn from Emirates

Pros: work hard on the cabinet to give us a good environmet

Cons: Xian airport walk is unnecessarily long.

Pros: Great crew

Cons: 6 hours late

Pros: The flight was fine

Cons: Too many security points

Pros: The check in boarding pass is not that nice.

Cons: The boarding pass people need to improve, especially to elderly people.

Pros: Crew was amazing. Welcoming, helpful and caroming to passengers needs.

Cons: Replace worn out seats.

Pros: They are OK. I was trying to do on line checkin it was not working. when you wait for any kind of life in Chinese airport I noticed so many Chinese customers were cut in the standing line and all the air plane staff was not care with this. I had to wait so much extra time.

Cons: Our flight was delay for at least 15 hours this time. they didn't have knowledge to do customer service with this kind of case. They had to wait 2 hours at international transfer area every one was very patient with their service. I never buy ticket from Air China again.

Pros: Excellent service!

Pros: great crew

Cons: asiana air gives a small flight package with slippers, toothpaste and toothbrush. while i find this extremely wasteful, i really needed toothpaste to brush my teeth but didnt have any. aside from that i felt that the seats were less comfortable and smushed together compared to other flights.

Pros: Nothing! I like absolutely nothing about this experience! Worst fight of my life and I plan on letting my reviews reflect that!

Cons: I was doused with water 2x (condensation about 7 ounces of fluid) from the air ducts. Continually dripped on for 12.5 hrs. Before getting off the plain I took a picture of the napkins stuffed into the cracks over my head as their “solution” and was aggressively asked to delete the picture. I didnt

Pros: Some of the staff who speak Korean were very nice, but most of the staff were smiling at me when I asked them questions in English, but they were not very friendly. Also, it was hard to get on the plane because the seats were too narrow and uncomfortable.

Pros: Nothing much good to say about this flight

Cons: They were rude and cater to Chinese... didn't give me the proper documents. Took forever until i found a helpful Thai to determine documents that should've been given to me at gate. Even tho i had business class on the first leg, they wouldn't let me in the lounge for the layover...

Pros: The crew was very polite and accommodating. The food was OK.

Cons: The seat comfort was not so good - not much room and not soft. The WiFi did not work.

Pros: The seating for the short haul flight was far better than the long haul flight, the planes should have been switched as the short haul plane was more suited to long haul and vice versa

Cons: There was limited food available which meant there was no selection available just what was left, not acceptable

Cons: The booking itinerary did not specify that there would be a layover in Jinan. Even though there was, it would have made more sense to allow the continuing passengers to stay on the plane rather than forcing everyone to go through customs at this point.

Cons: We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei.

Cons: The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel.

Pros: Flight boarded quickly and was on time. Food of fair to average quality was served. Very nice to be offered blankets and a second round of beverages.

Pros: The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned.

Cons: I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service.

Pros: Flight attendants were helpful in assisting older women and men going to/from the toilet back to their seats.

Cons: There was no entertainment at all. The screens were all broken. There was no food or water for 10 hours and the flight was delayed for an hour

Pros: Super long delays at each leg

Pros: Wide variety of entertainment choices made time go much faster.

Pros: Food on flight was decent. Hotel was nice, buffet breakfast was good!

Cons: Screens were better on the flight from Vancouver to Taipei.

Pros: The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch.

Cons: I got economy, the seats were uncomfortable

Cons: Good news they have a MENU for the people

Pros: Crew is great in every way.

Cons: Seats are way too small.

Pros: My flight had plenty of leg-room and I was able to sleep for 2/3 of the 12 hou flight

Cons: The plane was on the cold side an I only packed for the tropics. None of the phone chargers in my row worked

Pros: The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK.

Cons: The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind.

Pros: The WHOLE flight was horrible. The crew in the airport extremely unhelpful. The boarding was horrible. The seats were not put together properly, the whole ride was extremely turbulent and we got stuck in the air for 45 mins NC of weather, I knw that's not the plane crew fault on that one

Cons: EVERYTHING. food was not good either

Pros: seat so so

Cons: No

Cons: package service. lost my package twice.

Cons: Air China, please clean your planes, please have good options for food, please have some reasonable (not so long) transit times

Cons: the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX

Pros: Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business.

Cons: Food was overcooked but plentiful Fruit selection excellent. More English fluent staff.

Pros: food and service

Pros: 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese.

Cons: Really, no complaints. More entertainment choices would be appreciated however is not my priority.