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Pros: crews are helpful.

Cons: seats are old, can be better.

Pros: Crews were excellent. Food was actually good!

Cons: More comfortable seats for long haul would have been nice!

Pros: It was a pretty comfortable flight.

Cons: One thing I would say is if the Earp plugs could be slightly better quality it would improve the experience.

Pros: Always good service

Cons: No fruits on long flight, not like other airlines

Pros: The crew always smiles and very accomodating.

Cons: The main course could have been better or improve. I wasn’t satisfied with the taste.

Pros: Happy crew.

Cons: more selection of hollywood movies

Cons: JAL LAX Ground staff. Not helpful.

Pros: Professional and friendly crew

Cons: Food quality from Jakarta is bad

Cons: Conduct an organized boarding procedure instead of just allowing anyone to board without making any prior announcements.

Pros: Yes very much

Cons: Hoping to have a flight on time and not delayed.

Cons: E mail up dates of change of gates or times.

Pros: Nothing it was awful

Cons: Everything they are racist.

Cons: Horrible experience of sitting on the tarmac for more than four hours with no air conditioning in New York on a 95 degree day. I thought I would die. There seemed to be no concern among the crew for our extreme discomfort.

Cons: Couldn't reach airline by phone to change my flight. After several attempts and an hour on hold they disconnected. Website won't help. Air China isn't a reliable airline.

Pros: The seats were super uncomfortable lame service

Cons: Everything bad hygiene dirty seats and airplane

Pros: I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too.

Pros: food and service

Pros: Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class.

Cons: Lavatory needs a bit more amenities, e.g. hand soaps, etc.

Pros: ALL

Pros: The entertainment system was good.

Cons: We have a 4 month old and we were the first ones to check in but all bassinet seats were booked. No one was even using them for bassinets. Not sure if they paid extra for those seats to have leg room but we had to hold the baby for 15 hours. They couldn’t do anything for us.

Cons: Allow the passenger to watch the video and listen the audio as long as the entertainment system is on. I was asked to take the ear piece out before landing so I couldn’t hear the audio of the end of the movie.

Cons: Entertainment system needs the ability to have closed captions in English. It’s in Chinese all the time—can’t even turn it off. The sound system is very poor so captions would help.

Pros: Flight was delayed, but well handled.

Pros: Seats were comfortable. Staff was friendly. Food was delicious. Boarding was quick, once we started.

Cons: Boarded late and departed late. Couldn't use cell phones in airplane mode.

Cons: We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei.

Pros: Nothing. Absolutely nothing, it was completely horrible!!!

Cons: Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of.

Cons: It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel.

Cons: Even in business class ，every time have to ask for more wine and flight attendants just not care enough ．

Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants

Cons: Can make the food and tea more hot ? Shanghai to Hong Kong meal is goood

Pros: The price was nice.

Cons: The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him.

Cons: Lost luggage

Cons: My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating.

Pros: On time! Great service.

Cons: Only slight disappointment is they couldn’t arrange a limo because I was outside the two day window. They did have a limo waiting for me in the way back, when I didn’t need one!

Cons: Terrible food and no vegetarian options. Seats were uncomfortable.

Cons: Flight delay was a pain from LAX to Nanjing.

Pros: Flight was delayed, but well handled.

Cons: The crew’s English was awful; this making this Cartier a bad choice for non-Mandarin speaking travelers. The power port is throttled at 20W, make my sleep therapy machine inoperablere so I got no sleep on a 12 hour flight. Food was mediocre at best. Never flying China Eastern again.

Pros: Everything went smooth and the flight was uneventful

Cons: Online check-in did work for me. I had to wait in line for ticketing.

Pros: Crackers all they gave to eat

Cons: The food is horrible. Bring your own sandwiches. The flight attendants are very nice, but inexperienced. Our flight had to wait for the fate to clear and passengers got up and started taking their bags down while on an active taxi way. They were walking around while the plane was moving.

Cons: Third world airline have absolutely nothing good to say about the flight.Dirty airplane horrible food,lazy crew and this was business class

Cons: Crew could teach people how to act- not to spill over each other in the aisles

Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants

Cons: My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating.

Pros: Food, service (at lounge, gate, and onboard, especially onboard), clean and comfortable flight. I slept for six of seven hours on one leg and twelve of thirteen in the next!

Pros: My mother missed her flight from Shanghai international Pu airport to Harare yesterday due to language barrier. And we requested for her to be put on the next flight. Only to be told with Ethopian Airline to pay $US1850 for a one way flight which was more expensive than itinial flight. She slept at the airport weeping not knowing who and how to contact anyone in a foreign country and noone cared. Instead we were told to pay the 1850 or else she would be stuck for more days at the airport

Cons: I would like a refund

Pros: The seat is good

Cons: The price low a little more is better

Pros: The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago.

Cons: NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX.

Cons: Boarding had two long lines for economy. Not clear what the system was. Could have been a bit more organized

Cons: Would be nice if they offered hot towels for the Economy passengers.

Pros: Over booking, no seat for me fight back to LA

Pros: Friendly crew, fast flight, plenty of overhead storage

Cons: Better entertainment

Pros: Actually had enough leg room; boarding and flight were well-managed and we arrived an hour ahead of schedule.

Cons: Food was palatable though not enjoyable.

Pros: nothing

Cons: no indication of which terminal to check in, flight was delayed, both cabin and ground crew (and chengdu airport staff) hardly spoke English.

Pros: The seat is good

Cons: The price low a little more is better

Pros: Crew are very kind and seat are fabulous as i was able to sleep since i dont have a seat meate :-)

Cons: Love it

Cons: Delayed too much except that, everything was good