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Pros: Since it was over booked, my seat was upgraded to business class.

Pros: It was a very good flight and on time. The food was very authentic and tasty!

Cons: The airport need to expand the number of runways. Always late leaving or arriving because they can't handle the traffic and especially in bad weather.

Cons: It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE

Pros: Food and service were good, so was inflight entertainment

Cons: Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto

Pros: The crew was super friendly.

Cons: one crew member did not like her job, tossed the food to you, and was not pleasant like all the others.

Pros: friendliness

Cons: food

Pros: JAL operates with incredible efficiency.

Pros: NONE

Cons: After checking in for 1.5 hour, the crew told me that my name is not in the system 15 mins before boarding. Of course, I could not get on that flight. Result, staying extra 12 hours in the airport plus force to stay one night in Guangzhou.

Cons: Flight was good! Needs better inflight entertainment selection

Pros: Amazing service

Cons: The comfort of the seats and size

Pros: One person went out of his was to get me an emergency exit row seat. I was not able to pre-select a seat when buying my ticket. When I phoned and spike to someone, I got a vague response.

Cons: The selection of in-flight movies was poor. My individual entertainment equipment was faulty. The crew was not helpful in fixing this. The dinner meal was heavy on the grease but snack sandwiches delicious. The cabin crew was not very attentive.

Pros: no!

Cons: They need to smile and respect the passengers

Pros: BC middles seats are good for couples and one of the better laid out BC’s. Service was good but maybe not as JAL, ANA, or SQ.

Cons: The console storage/center tables was splattered with coke or coffee and was not properly wiped down during cleaning.

Pros: Crew was courteous.

Cons: Seat needs to be much roomier. Entertainment and Food should be good and more options.

Pros: Was pleasantly upgraded from Economy to Business.

Pros: Korean Air service was good.

Cons: When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then.

Pros: Boarding was Great! Crew were also great. Food were ok. Entertainment were great.

Cons: Snacks and foods were okay. Could have been a bit more, or add a bit more snacks.

Pros: Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices.

Pros: My prayority was safely, then was accomplish.

Cons: Was accomplish, so I wanted to say thank you, for your services.

Cons: Missed my connecting flight. Ended up being ticketed with a different itenerary with 11 hrs layover in Dulles washington. Had to spend my own money to hotel and taxi. And just few hrs when I finally arrived to my final destination, i had to work since I didnt have anymore sick time or vacation time. Very exhausted. Its was a night shift 12 hrs duty.

Pros: Got me to my destination.

Cons: Packed like sardines. Flew Alaska back 100% better.

Pros: The flight was smooth.

Cons: Free snacks and tv and charging sockets

Pros: Upbeat and attentive crew

Cons: Wifi was awful. On a long flight, that's important. The crew's explanation was that when so many people are logged on at once, it kicks someone else off. Which basically means the system wasn't designed for everyone to use.

Cons: 1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore.

Pros: I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this

Cons: Don’t sell services through Flyus.com.

Pros: Everything is good but there are kids make noisy during the sleeping and no one stop them.

Pros: Crew pleasant and friendly

Cons: The food is terrible. Selection of beverages and meals very limited.

Pros: seat so so

Pros: Kind staff

Cons: Same meal three times in a row. Plane had to turn around 4 hours into the flight. I would like a refund.

Pros: Seats were comfortable and crew was super accommodating.

Cons: The tray area was bit dirty

Pros: Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot.

Cons: Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot.

Pros: What a bad experience People who are more then 60 y old and on wheel chair can’t speak English well crew and team should take charge and handle the situation.

Cons: Quit difficult to travel on air China it was first experience At least they should nice care and show genuine hospitality and respect.

Pros: nothing

Cons: the food is simply awful... the lock to my luggage was removed and they didn't leave any notice of inspection

Pros: Seats was ok not very comfortable . They don’t understand English . Before food served there is announcement for apologies for not choice. I ask her about food , what is this she said I don’t know. They don’t know what they are serving. It taste was horrible. That was the desert with food.

Cons: They have to learn English and serve the better quality of food.

Pros: Nothing

Cons: Lost our bags twice and 19 hr flight became 31 hours to get to our destination. Now return flight is already delayed 1 1/2 hours

Pros: Crew was nice

Cons: Food

Cons: On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late

Pros: Friendly staff and decent size.

Cons: Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that.

Pros: Speeding of departure after boarding

Cons: Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane.

Pros: great price and overall service

Pros: The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all.

Cons: The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success.

Pros: Upgraded to business class for free and service was amazing.

Cons: Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail.

Pros: Ease of boarding.

Cons: Delayed an hour without a notification of how long.

Pros: My flight had plenty of leg-room and I was able to sleep for 2/3 of the 12 hou flight

Cons: The plane was on the cold side an I only packed for the tropics. None of the phone chargers in my row worked

Pros: Seat was good and crew was ok as well.

Cons: There is bolloywood movies at all, should consider.

Cons: The crew was extremely unhelpful. More so than any airline crew I have ever experienced.

Pros: Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them.

Cons: Entertainment/movie was nil. No personal entertainment screen.

Pros: nothing

Cons: the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!

Cons: Couldn't reach airline by phone to change my flight. After several attempts and an hour on hold they disconnected. Website won't help. Air China isn't a reliable airline.

Pros: I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this

Cons: Don’t sell services through Flyus.com.

Pros: Staff was nice

Cons: The food vegan Movies

Pros:

Pros: crew is ok though not much speaking english

Cons: no other comment

Pros: Comfy seat

Cons: Less salt in the food

Pros: NA

Cons: The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take.

Cons: Worst airlines I have ever traveled. Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled. Please do not select this airlines even if it's $500 cheaper.

Pros: Crew is so polite!

Cons: No wifi, no individual entertainment screens, no power. TV screens looked like an old VHS tape (static).

Pros: services offered by the cabin crews . It's a team looks which has been well trained which can be tasted in all details of their service to passengers . Smiles ,considerateness ,caring passengers' needs ,focusing on thir job all these merits can be found every where in the cabin . And none of their crew memmer was taking care or chatting about their personal affairs .Unfortunately which is easily can be found in most of airlines in China including those huge Chinee airlines comparing with SiChuan .It's a team deserves our respect.