Recent reviews
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6.3
Two hours late taking off. Sat at the gate on the plane waiting. We checked in two hours plus early and the agent made a flippant remark that that flight was always late and she was right!
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6.3
They work hard..They do tell the passengers to sit down while you are taxing before gate arrival. Had many people jumping up trying to get their bags while we sat in a secluded spot at LAX waiting for a gate the flight was over two hours late. Landed in LA just in time for the rush hour traffic.(4:00pm) We sat at the gate in Hong Kong for over two hours, fully loaded waiting for clearance to take off. Crew did get water for folks. As a diabetic I had brought some snacks just in case. They don't care any diet drinks and after my meal was over they brought a coke zero. You better be satisfied with water, booze, coffee or hot tea The next flight was late so we didn't miss it.
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8.3
comfortable seating and leg room, great selection of movies for entertainment.
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8.0
Decent sized seats with legroom No individual entertainment displays
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4.3
The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges. The first meal was horrible. Things improved somewhat after that but it made a lasting impression.
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8.6
Clean aircraft and polite personal. Long flight but it was as pleasant as 12 hours in a plane can be. It was 1 hour late which messed up the next flight connection but it was 1 hour late to Taipei so they didn't lose any time.
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8.3
Staff were extremely efficient. Food service was too. Second meal was not up to par with the first meal. Movie selection needs improvement; only found one of many to watch.
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8.6
Comfortable seats, nice attendants. We couldn't watch any movies or programs, and hear music. Screen weren't working to watch programs, and hear music
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3.3
Horrible seating, entertainment needs to be updated. Customer service at counter not so good.
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8.0
Landed safely
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8.3
comfortable seating and leg room, great selection of movies for entertainment.
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8.0
Decent sized seats with legroom No individual entertainment displays
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8.6
Clean aircraft and polite personal. Long flight but it was as pleasant as 12 hours in a plane can be. It was 1 hour late which messed up the next flight connection but it was 1 hour late to Taipei so they didn't lose any time.
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8.3
Staff were extremely efficient. Food service was too. Second meal was not up to par with the first meal. Movie selection needs improvement; only found one of many to watch.
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8.6
Comfortable seats, nice attendants. We couldn't watch any movies or programs, and hear music. Screen weren't working to watch programs, and hear music
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8.0
Landed safely
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6.3
Two hours late taking off. Sat at the gate on the plane waiting. We checked in two hours plus early and the agent made a flippant remark that that flight was always late and she was right!
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6.3
They work hard..They do tell the passengers to sit down while you are taxing before gate arrival. Had many people jumping up trying to get their bags while we sat in a secluded spot at LAX waiting for a gate the flight was over two hours late. Landed in LA just in time for the rush hour traffic.(4:00pm) We sat at the gate in Hong Kong for over two hours, fully loaded waiting for clearance to take off. Crew did get water for folks. As a diabetic I had brought some snacks just in case. They don't care any diet drinks and after my meal was over they brought a coke zero. You better be satisfied with water, booze, coffee or hot tea The next flight was late so we didn't miss it.
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4.3
The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges. The first meal was horrible. Things improved somewhat after that but it made a lasting impression.
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3.3
Horrible seating, entertainment needs to be updated. Customer service at counter not so good.
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