10.0 Excellent3 Sep 2022
It was a very pleasant experience.
10.0 Excellent23 May 2021
We rented in Cody and dropped off in Jackson. Hertz had the best deal for this kind of transfer. While it was still expensive, it was better than Alamo (which charged $1,500 for the transfer). The staff in Cody was great. The drop-off in Jackson has been moved from the airport into the south part of Jackson. It was a bit of an inconvenience, but our last stop was in Jackson, so not too bad. Overall, pleased with the service we got.Move the location back to the airport, but wasn't that big of a deal.
4.8 Okay20 Jul 2020
Pick up and drop off were very easy.Our vehicle had not been cleaned at all when we picked it up. Because we had a family of 6 adults, and there were no other vehicles to accommodate us, we had to take it. Further, we got an engine warning that it was past due for an oil change, which concerned us greatly. We also had a tire with a slow leak that we had to fill with air twice in our two-week rental. Considering we are dealing with a pandemic, this was not acceptable and we texted pictures and our concerns to the rental location. We did not hear anything back from them.
10.0 Excellent11 Sep 2017
Very good experienceQuick pickup , docs ready in few minutesTPMS light came on shortly after pickup
8.4 Excellent4 Sep 2017
Extra feesI was charged an extra $22 in CFC fees at the Cody, WY Airport afterwards.
10.0 Excellent30 Aug 2017
EasyEven the day after the eclipse in Wyoming, we got exactly the car we wanted and had no trouble. Drop off was fast and easy. Customer service was excellent.We got the car in Casper, Wy. and dropped it off in Kalispel, MT. the surcharge was a bit steep but understandable.
10.0 Excellent12 Jun 2017
Loved the room and the new pickup!
8.4 Excellent31 Jul 2016
Large family rental (Chevy Tahoe) for YellowstoneEasy pickup in Cody, Wyoming. The car was ready along with the paperwork. The Hertz employee was very friendly and helpful - couldn't have been easier. This was for a one-way rental from Cody, WY to Salt Lake City, UT. We toured Yellowstone and Grand Teton Nat'l parks in-between.1) When I dropped off the car in SLC their location wasn't able to complete the rental transaction for some reason. They had to send the info the next day to the Hertz desk in Cody, Wyoming (the place of origin) for them to complete. This was a minor inconvenience. 2) The price was VERY expensive. $1700 for an 8-day rental. I'm not sure how much the one-way played into that, or the large-SUV played into it, but I couldn't find anything else to rent for 6 passengers. So I had to pay it.