Copa Airlines CM - Flights, Reviews & Cancellation Policy

IATA code	CM
Routes	171
Top route	Panama City Tocumen Intl to Mexico City Benito Juarez
Airports served	80
Top airport	Panama City Tocumen Intl

Recent reviews

Traveller rating

1756

963

566

311

309

Find reviews that mention:

business class

customer service

flight was on time

flight attendants

great flight

great service

good food

la comida

crew was friendly

food service

short flight

great airline

seats were uncomfortable

individual screens

6.0

Pros: Both of my flights were on time which i know sounds basic but all of the flights i’ve catched from SJO to X were late and this time my connection in Panama was only 1h15 and we got there earlier, so that was nice!

Cons: A bunch of seats were free and we were mostly sat all together (3 person next to each other).. With the covid situation i think it could be good to be more separate if possible

Reviewed Jan 2021

review from
10.0

Cons: Food

Reviewed Jan 2021

review from
10.0

Pros: Food

Cons: Food

Reviewed Jan 2021

review from
8.0

Pros: On time

Reviewed Jan 2021

review from
4.0

Pros: Ordered boarding

Cons: Cleanliness, comfort!, less crowded

Reviewed Jan 2021

review from
4.6

Pros: Nothing

Cons: Confort, less crowded, cleaner,

Reviewed Jan 2021

review from
9.6

Pros: On time excellent attention perfectly clean

Cons: Food

Reviewed Jan 2021

review from
10.0

Pros: The seat was decent

Cons: A little late for departure, still loved it

Reviewed Dec 2020

review from
2.0

Cons: Sure. I had booked a two week vacation in Brazil. All hotels, car rental and guides booked. Copa changed my fligjt at the last minute and out of the 14 days vacatipn I had in Brazil, they would have me spend 6 days in Panama City!!! Lost of small fortune with hotels, car rentals amd had to buy another ticket with Latam. They are a scam!!

Reviewed Nov 2020

review from
10.0

Pros: The scedule

Reviewed Sep 2020

review from
10.0

Pros: The timer all the flight was excellent

Reviewed Sep 2020

review from
10.0

Pros: yes good

Reviewed May 2020

review from
10.0

Cons: Food

Reviewed Mar 2020

review from
8.0

Cons: Food and entertainment

Reviewed Mar 2020

review from
7.3

Pros: You are so good all the time.

Cons: We understand that this time is tough because the Coronavirus, they took care of all of us, and also they were kind and friendly. Thank you so much, for everything

Reviewed Mar 2020

review from
7.0

Pros: You were on time, that is the most important thing in a fly

Cons: You could improve your entertainment, you are not a cheap company

Reviewed Mar 2020

review from
10.0

Pros: Staff at airport and flight crew.

Cons: Nothing. Great job.

Reviewed Mar 2020

review from
10.0

Pros: Crew and i ohhh ver all copa experience.

Cons: Nothing. I am now a loyal Copa flier. Any of my trips to Latin America I will consider flying with Copa

Reviewed Mar 2020

review from
8.0

Pros: Crew was great. Supportive and friendly. Plane was clean and comfortable.

Reviewed Mar 2020

review from
8.0

Pros: The service

Cons: N/A

Reviewed Mar 2020

review from
6.0

Pros: The crew on that flight was really good.

Cons: The boarding process, especially out of Panama

Reviewed Mar 2020

review from
2.0

Cons: Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon.

Reviewed Mar 2020

review from
5.3

Pros: No drink because didn’t open de bottle. No one care about it.

Reviewed Mar 2020

review from
6.0

Cons: the seat too back

Reviewed Mar 2020

review from
6.0

Cons: number of seat. too back

Reviewed Mar 2020

review from
4.0

Pros: Seats were comfortable

Cons: Flight was delayed by 30 minutes for No Reason

Reviewed Mar 2020

review from
5.6

Pros: Sears we’re comfortable

Cons: Flight was delayed by 30 minutes for no reason

Reviewed Mar 2020

review from
4.6

Cons: Were to plug a charger, pillows, tv screens

Reviewed Mar 2020

review from
5.0

Cons: Phone chargers, screens on the seats, pillows

Reviewed Mar 2020

review from
2.0

Pros: That there was seltzer

Cons: The management of preparing the flight and plane so that it was ready for the trip!!

Reviewed Mar 2020

review from
9.3

Pros: Everything has gone very well.

Cons: The food (egg) made me get a little bit sick but it wasn’t a big deal.

Reviewed Mar 2020

review from
10.0

Cons: Very good

Reviewed Mar 2020

review from
9.0

Pros: Yes the crew was good

Cons: For me all was ok

Reviewed Mar 2020

review from
8.0

Pros: Crew was amazing. I was thinking of upgrading to business class but did not know how

Cons: copa is great

Reviewed Mar 2020

review from
10.0

Pros: Yes

Reviewed Mar 2020

review from
10.0

Pros: Yes. Was excellent.

Reviewed Mar 2020

review from
10.0

Pros: Yes. Everything was extraordinary well.

Reviewed Mar 2020

review from
8.0

Pros: Copa was convenient and easy. Very easy boarding process and I appreciated the day flight.

Cons: This is a business class that is equivalent to a US carrier domestic first class. Good seats, not lay flat but wide on my 737-800. The food and service emulated say American Airlines Domestic 1C as well. Everything was just good enough, and much cheaper that international business on the majors.

Reviewed Mar 2020

review from
7.6

Pros: Good food

Cons: Departure delayed over an hour for technical problems.

Reviewed Mar 2020

review from
8.3

Pros: The seat comfort and staff especially the captain - very engaging

Cons: WiFi on the airplane to access flight map and other services.

Reviewed Mar 2020

review from
10.0

Pros: It was an excellent trip, but the entertainment needs to be improved.

Cons: More options on entertainment, needs variety.

Reviewed Mar 2020

review from
6.6

Cons: Just like every other airline, small seats.

Reviewed Mar 2020

review from
4.3

Cons: The amount of turbulence experienced was ridiculous. The landing was rough. This was the same for every flight with Copa on my round trip from SJO to MDE. This was extremely concerning.

Reviewed Mar 2020

review from
8.0

Cons: The seats are very uncomfortable but other than that it was wonderful!

Reviewed Mar 2020

review from
8.6

Cons: This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL.

Reviewed Mar 2020

review from
10.0

Pros: Profesional, on time and quality service. A tremendous difference to the US Carriers. A+ based on price, service and amenities

Reviewed Mar 2020

review from
10.0

Pros: EVERYTHING WAS OK

Cons: PERFECT FLY

Reviewed Feb 2020

review from
7.0

Cons: Food was really bad

Reviewed Feb 2020

review from
10.0

Pros: The flight attendant crew was really friendly and professional.

Cons: An option to stay in panama forever.

Reviewed Feb 2020

review from
6.3

Cons: Not being delayed and staying 3 days in Panama

Reviewed Feb 2020

review from
8.3

Pros: Amazing crew, attentive pilot

Cons: A lot of turbulence

Reviewed Feb 2020

review from
8.0

Pros: Crew was great. Food was acceptable. Really comfortable flight.

Cons: Entertainment could have been better. Tvs per seat to wAtch movies what we want

Reviewed Feb 2020

review from
10.0

Cons: Everything was great

Reviewed Feb 2020

review from
10.0

Cons: It was awesome

Reviewed Feb 2020

review from
10.0

Cons: Easy and fast acces to aircraft.

Reviewed Feb 2020

review from
8.3

Cons: Some passengers bring two or more big carry ons and the airline should police its own rules better.

Reviewed Feb 2020

review from
4.3

Cons: Be on time as sceduled

Reviewed Feb 2020

review from
10.0

Pros: Yo había ido al sanitario, cuando regrese ya habían repartido los jugos, la aeromosa muy atenta me llego a preguntar si quería jugo y me lo llevaron.

Cons: Al momento de dar las instrucciones de seguridad, creo que los pasajeros prestan más atención y entienden más si hay alguien del crew al frente dando ejemplos de cómo hacerlo. Todo lo demás excelente!

Reviewed Feb 2020

review from
7.6

Pros: Crew was great. Seat not super comfortable, worn out support. Entertainment very limited for five hour flight. One movie option playing on shared screens. A kid movie.

Cons: More comfy seats and entertainment options. Crew, however, was excellent.

Reviewed Feb 2020

review from
8.0

Pros: Good customer service.

Cons: Pretty good all around.

Reviewed Feb 2020

review from

Copa Airlines (CM)

Best airline

What travellers say about Copa Airlines

Copa Airlines (CM)

Best airline boarding

What travellers say about Copa Airlines

Copa Airlines (CM)

Best airline comfort

What travellers say about Copa Airlines

Copa Airlines (CM)

Best airline crew

What travellers say about Copa Airlines

Copa Airlines (CM)

Best airline entertainment

What travellers say about Copa Airlines

Copa Airlines (CM)

Best airline food

What travellers say about Copa Airlines

Find cheap flights on Copa Airlines

Copa Airlines information

Copa Airlines traveller reviews

Pros

Cons

Traveller reviews

Overall rating

Recent reviews

Traveller rating

Flight status

Copa Airlines route map

Top airports served by Copa Airlines

Copa Airlines contact information

Overview of Copa Airlines