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Cons: Panamá Airport is so disgusting smell bad, the terminal was dirty, trash everywhere on the floor I was there for 2 hrs I didn't see housekeeper cleaning arounf. Unacceptable that don't offer wifi free ( Tampa or Costa Rica international airport) to make our stay more easy. I love to fly with COPA but I hate how COPA manager their airport I think we as a passenger deserves better environmental.

Pros: Staff was great and very respectful.

Cons: The unexpected layover was unfortunate, the delay then after that due to equipment malfunction was then more annoying because I was just eager to get home.

Pros: Overall the staff where great and respectful.

Cons: Seats can be uncomfortable on the back and neck.

2 Different Experiences for 1 Flight

Pros: The flight & the attendants were all great - the food was good & the entertainment was good.

Cons: The flight was delayed by almost an 1 hr. waiting for the airport to load the luggage. I could not understand the person making the announcements on the plane. It was garbled & so none of us really knew what he said on any of his announcements, We arrived at D.C. & we did not get our luggage. They said at the D.C. airport we would receive an email within 24 hours regarding our luggage. We didn't. They gave us a # to call - no one answered that #. We were supposed to get an email with our case # - we didn't. We were told on the plane we would get a bag of necessities - but we didn't. My husband had to keep calling different #'s to try to get ahold of someone to tell them about our luggage.