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Terrible for the price

Retrasaron el vuelo, el avión no tiene cargadores de móvil

Vuelo sin TV

I have made reservations for kosher meal. On both segments of the trip , they did not have it. I’m very unhappy because the way the handle it

Copa business class is mediocre, an expensive economy class experience with a bigger seat. Check-in is ridiculously slow in Boston, Bogotá and Panamá City…seems to be their modus operandi. The people are their greatest asset followed by their Latin American network. Business class is filthy dirty. No USB or electric outlets, no seat back entertainment, no wifi. Food is economy class level, water and soft drinks are minimal pours in 6 oz plastic cups and alcohol is not offered, it has to be requested. I will avoid taking Copa as much as possible.

Check-in in BOGOTÁ was ridiculously slow; 45 minutes for business, 90 for economy! I disinfected Plane seat, tray, buckles and all were very dirty. Although a short flight, it’s an international flight, give us a glass of champagne in business, hot coffee; a bag of pretzels and 4 oz of water is domestic economy not international business class offerings! Copa has no wifi and the smallest bathroom of any airline!

Flight was delayed many times then cancelled with no help to the customers! Ruined our trip!

There was an additional x-ray machine at the gate, even thought we were already in a secure area. I was connecting, so I never left the secure area, but I had to go through screening again. The main inconvenience was that I had to throw my water, and there was no dispenser inside the gate area, so no water until offered a glass as part of the in-flight service, over an hour later. Boarding was very slow, but ordered. Somehow, I ended up in "boarding group 7" (the last one) even though I had payed for a seat closer to the centre of the plane.

My baggage was lost for several days

Way too hot

It was so incredibly hot

Despite the fact that I had already bid for and received an upgrade to business class for US$195 (which the airline's upgrade offer and stated policies guaranteed would include more luggage allowance), Copa Airlines extorted money from me by threatening to deny boarding unless I paid for luggage (two suitcases). Since I'm short and do not need the leg room, the only reason I bid for the upgrade was because I wanted the luggage allowance that came with the upgrade. Despite Copa Airlines's own policies, clearly stated on their website about conditions that came with upgrades and business-class luggage allowances, their check-in staff at first told me the rules have changed, then lied again (to both myself and airport officials) and said that the promised luggage allowance did not accompany my upgrade. Copa Airlines conducts corrupt business practices and should be fined for their violation of contract law and barred from further operations until they can ensure legal and fair treatment of their customers.

Despite the fact that I had already bid for and received an upgrade to business class for US$195 (which the airline's upgrade offer and stated policies guaranteed would include more luggage allowance), Copa Airlines extorted money from me by threatening to deny boarding unless I paid for luggage (two suitcases). Since I'm short and do not need the leg room, the only reason I bid for the upgrade was because I wanted the luggage allowance that came with the upgrade. Despite Copa Airlines's own policies, clearly stated on their website about conditions that came with upgrades and business-class luggage allowances, their check-in staff at first told me the rules have changed, then lied again (to both myself and airport officials) and said that the promised luggage allowance did not accompany my upgrade. Copa Airlines conducts corrupt business practices and should be fined for their violation of contract law and barred from further operations until they can ensure legal and fair treatment of their customers.

One of the crew wouldn't let me in the plane even tho I had a negative covid test and the plane flew away because of that Karen Then another lady looked at my test and said everything is good

The flight from Quito departed late and arrived 1:30 hours late at Panama. No golf kart to bring us to the gate of our connecting flight to Chicago. Had to run across the entire Panama airport to get to that gate. The plane was still there but they refused to reopen the gate for us. Had to stay 24h at the airport for the next flight. Copa Airlines wouldn’t provide any hotel or meal voucher. Terrible staff at Panama airport, poor organization. They couldn’t wait 5 min for their connecting passengers…