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Pros: El trato a los clientes

Cons: Pudo haber sido mejor que respeten mis horarios de vuelo, me cambiaron los horarios en la ida y la vuelta y me han hecho perder dinero por reservas

Pros: Nothing

Cons: copa made us wait in the airport for 8 hrs. As they delay the flight, and did not provide good customer service.

Pros: From IAD airport the flight was on time, however in Panama airport Copa delay the flight for 8 hrs and made us sleep in the airport.

Cons: Have better customer service and not change the flight 24 hrs before.

Cons: Entertainment

Pros: First of all, not sure if is because of the flight is to La Havana, but before boarding a member of Copa is checking all passengers to size them the luggage, a means you are able to carry on 10 kg, but even if they won't force you to check it your carry on bag, besides once you are in the plane it wasn´t any air conditioning, there were about 100+ people without air conditioning and even during the flight to La Havana, just when they arrived requested to close the windows to make the air conditioning flowing on the plane!!!! What was that???? I mean 2.15hrs without it and then they request something that they don´t provide!!!!

Cons: Treat people as equal, no matter where are they from or where are they flying to, because what Copa is doing for people that are going out or in

Pros: The quick boarding

Cons: The food still not good, even that is a short flight Copa should choose another kind of plane because the Embraiber is a very small plane for comfort

Pros: It was a nice plane.

Cons: The crew just did the minimum. They served the food and then disappeared. They didn't offer more water, coffee, tea or check to see how we were doing.

Cons: Same thing from previous flight. The crew is not capable to attend passengers traveling with toddlers or kids. We had an emergency on board with a 3yo and the plane had no emergency kit for children. The seats for toddlers and children are not adequate for their height or weight. Seatbelts don't fit a child. They travel in such uncomfortable seats and conditions. The aircraft was a 190, too small to make passengers feel comfortable, and this is how Copa always manages their flights to all cities in Central America. Very poor service and old aircrafts. People are paying for a quality service not to be treated like cattle. You need to improve your services.

Pros: Very poor service. The crew is not capable of attending the needs of passengers, specially those traveling with children. Comfort on board is terrible. An airplane of two seats on each side for over 7 hours and to many stops. The stop in CR was unnecessary. We had a very difficult flight with no entertainment and poor service.

Cons: They need to take more serious their services for toddlers and children. Seats are not apt for children from 2 up to 8. Seatbelts do not fit a child. They don't have an emergency kit for children. No entertainment, no pillows, no blankets. We had to beg for water. It was simply unacceptable.

Pros: On time

Cons: Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that.

Cons: Not seat changes

Pros: La comida fue buena

Cons: La puntualidad, los retrasos de la conexión fueron varios y la espera fue estresante ya que la sala de espera no tenía suficiente espacio

Pros: La comida fue buena, la atención de la tripulación fue buena

Cons: El vuelo CM116: la puntualidad pésima, la atención no fue buena y la sala de espera no tenía suficiente espacio. Por los demás vuelos está bien.

Cons: Not entertainment at all

Cons: Hot and delah

Cons: Make sure the customers have the right gate in the boarding pass, I almost missed the plane because of that thanks to a Copa'employee who gave me the wrong gate

Pros: the flights were on time

Cons: the plane was packed. the audio on the entertainment system did not work. the flight attendant gave me water and a juice, but handed them both at the same time and I spilled some juice to avoide the person next to me on this packed flight.

Pros: On time

Cons: Meals and more options to drink during flight. No entertainment system

Pros: On time

Cons: Meals, water and coffee during flight

Cons: Had an issue with my passport and the manager at the check in counter was rude and not helpful.

Pros: Everything on time

Cons: Seat Comfort / food