Traveller reviews
Overall rating
6.8
Good
Based on 226 reviews
Boarding
7.2
Comfort
6.7
Crew
7.4
Entertainment
6.2
Food
6.2
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Copa Airlines information
| IATA code | CM |
|---|---|
| Routes | 154 |
| Top route | Panama City Tocumen Intl to Cancun |
| Airports served | 77 |
| Top airport | Panama City Tocumen Intl |
Copa Airlines traveller reviews
Pros
""Nice crew, work well together!""
(in 466 reviews)
"Everything was great as usual."
(in 277 reviews)
""the food was good, good sandwich""
(in 206 reviews)
Cons
"Spirit customer service was horrible."
(in 31 reviews)
"More comfy seats and entertainment options."
(in 214 reviews)
"the flights were on time."
(in 185 reviews)
Recent reviews
Traveller rating
2184
821
530
503
15
Find reviews that mention:
flight attendants
connecting flight
great flight
crew was great
food was good
food service
great service
flight was on time
entertainment system
business class
security check
customer service
good experience
la comida
bad food
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8.0
Check-in great, crew is very nice. Offer one of the two meal options without meat (vegetarian).
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8.0
Check-in great, crew very nice. Offer one of the two meal options without meat (vegetarian ).
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10.0
Awesome
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2.0
Flight got canceled after I paid extra for seats and business upgrade.
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10.0
I had an excellent experience with everything. I will definitely fly with Copa Airlines in the near future.
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10.0
Staff was very professional and helpful. The flight was excellent. The seats counts be comfier and they should have tv’s.
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8.0
No wifi Short selection of films
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10.0
Hello, this is my first time flying with Copa and I was very pleased with the staff. Since the starting of my journey. Very amable and helpful in every way and form. I thank you for your professionalism and work ethics. Thanks
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10.0
Thank you for your good service
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4.0
Made us go through security again at the gate after going through airport security and TSA to get to the gate. Wouldn’t allow us any water or to go use the bathroom while waiting at the gate unless we wanted to go through the security process again. So hot on the airplane and they wouldn’t adjust the temperature. I was burning up and couldn’t get enough water. Too cramped for that long of a flight. Airplane is designed for shorter distances. Un human conditions
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2.0
i paid for seats 5A forward and the changed me again and separated with a minor that were traveling together i talked abouth changing my seat and they gave me seat 33 and nobody apologized and they did not return the money that i paid my seat did not
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2.0
the seat did not recline and they gave me another seat number
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8.0
I liked that the staff was very well organized and attentive.
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10.0
Need screen with music or movies
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10.0
Need screen with music or movies
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8.0
The food can be more abundant
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10.0
N/a
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10.0
N/a
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10.0
More movies in the app
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4.0
Crew at the gate was rude.
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2.0
We were mislead by copa agents. We were told cause of the natural causes pereira airport was closed. When we got to Panama we weren’t offer anything at all that was promised at MCO Orlando Airport. No food no where to sleep for over 8 hrs
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8.0
I cannot believe there is not a better way to do boarding and de boarding
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8.0
The boarding in the deboarding process has to be better I cannot believe there is not a better way to do that
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8.0
The boarding and the boarding process just needs to be improved. I can’t believe there is not a better way to do it.
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10.0
On time, good service very good
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10.0
On time, very professional
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8.0
No screens and no headphones
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2.0
Flight was canceled after I paid for assigned seats and business class upgrade. I have yet received the money back for assigning the seats.
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2.0
Checkin was terrible. Payed for our luggage when booking tickets. Have to pay again at the checkin.
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4.0
USBs didn’t work, chair didn’t recline, no entertainment .. poor upgrade
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Copa Airlines FAQs
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Flight status
Copa Airlines route map
Top airports served by Copa Airlines
- Panama City Tocumen Intl Airport (PTY)
- San José Juan Santamaria Intl Airport (SJO)
- Cancun Airport (CUN)
- Bogotá El Dorado Airport (BOG)
- Medellín Jose Maria Cordova Intl Airport (MDE)
- Punta Cana Airport (PUJ)
- Lima J Chavez Intl Airport (LIM)
- Miami Airport (MIA)
- Guayaquil Jose Joaquin de Olmedo Airport (GYE)
- Santiago Arturo Merino Benitez Airport (SCL)
- Mexico City Benito Juarez Airport (MEX)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Guatemala City La Aurora Airport (GUA)
- Orlando Airport (MCO)
- Cali Alfonso B. Aragon Intl Airport (CLO)
Copa Airlines contact information
- CM IATA code
- +1 800 359 2672 Call
- copaair.com Visit
Overview of Copa Airlines
When flying with Copa Airlines, guests are able to download the Copa Airlines app in order to access the Copa Showpass, an entertainment system that allows you to watch television shows and movies on your personal device during the flight. To take advantage of this feature, simply make sure that you have downloaded the app for free before your plane takes off.
Depending on what services you would like to have during your flight, you can choose from either Economy or Business class. Economy comes with standard amenities like drinks, snacks, access to the plane’s built-in entertainment system, and carry-on baggage, while Business will give you access to premium wines, a toiletry kit, priority check-in and boarding, pillows, blankets, and a hot meal.
With Copa Airlines, customers can travel to over 80 different destinations that are located throughout the Caribbean, North America, South America, and Central America. While Jamaica, Haiti, and the Bahamas are popular countries to visit in the Caribbean, the countries of Brazil, Argentina, and Colombia are some of the most popular destinations that are visited in South America.
This airline uses six different types of aircraft that make up its fleet of over 95 planes. Almost all of them are either Boeing or Embraer, and the Boeing 737-800 is the most often used, with a capacity of between 154 to 160 passengers. The Boeing 737 MAX 9 is commonly used for long haul flights, as it contains engines that are meant to be used internationally and can fit the highest number of passengers, which is approximately 166.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.