Traveller reviews
Overall rating
6.1
Good
Based on 1,062 reviews
Boarding
6.3
Comfort
5.8
Crew
7.2
Entertainment
5.2
Food
5.9
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EL AL information
| IATA code | LY |
|---|---|
| Routes | 93 |
| Top route | Paris Charles de Gaulle to Tel Aviv Ben Gurion Intl |
| Airports served | 47 |
| Top airport | Tel Aviv Ben Gurion Intl |
Recent reviews
Traveller rating
326
243
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Find reviews that mention:
direct flight
flight was delayed
flight attendants
crew was great
food was good
entertainment system
good service
al
delayed for an hour
old plane
leg room
low cost
screen did not work
hour delay
bad service
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10.0
Business class was perfect
review from
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10.0
Everything worked out real well. Crew was fantastic. Have more help at Tel Aviv counters, ticket check in
review from
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4.0
Ben Gurion Airport was very slow; we were queued for more than 2.5 hours just to get to the counter agent to check in and drop off baggage. Consequently, we were in a panic while waiting for security clearance, and then ended up RUNNING to the boarding gate. Literally managed to get on the plane with 2 minutes to spare before the official gate closing time- needless stress!! While the flight was comfortable with good seats, pillows and blankets, as well as well prepared and substantive meals, the experience upon arrival at Toronto Pearson Airport was a disaster. El Al uses Terminal 3, which I haven't used in probably 10 years. This is a terribly overcrowded and overwhelmed terminal, designed for 2 million annual passengers that now has to attempt to handle 15 million I was told by an airport employee while waiting for nearly 2 hours to clear Canada Customs. Will NEVER use this Terminal 3 again- a horrible experience.
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2.0
All services and communication with passengers
review from
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10.0
Very long check in process Needing more staff
review from
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10.0
Crew was friendly and offered did and beverage shortly after takeoff
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10.0
Only way to fly to Tel Aviv is nonstop on the Dreamliner.
review from
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8.0
Cheaper flight Very high prices
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2.0
The pre flight service was incompetent unknowledgeable regarding COVID 19 Canadian laws . As well the level of communication was very poor while the language used by ElAl personnel was inadequate and offensive. All in all was a bad experience for all the members of my family and therefore I will do whatever it takes to make public my bad experience on all media platforms Facebook, Twitter, Instagram, official El Al website and other.
review from
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10.0
Everything is excellent!!!
review from
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5.9
the check in was quite poor. i did not know what line was for elal and what was for air portugal. a big mess. very annoying. also very frustrating was that the airplane left one hour late because a prior flight was late. but they must have known that in advance and should have alerted us to come an hour later. where was the consideration for our time?
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10.0
Plenty of leg room on the new el al planes. It’s a miracle.
review from
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2.0
Pros: Crew abs entertainment were good.
Cons: The flight was delayed for 10 hours. We were notified when we were already at the airport, no real reason for the delay was given to us.review from
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10.0
Pros: Crew was awesome food was delicious and very comfortable
Cons: The options for movies could be a little bit better internet didn’t workreview from
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10.0
Pros: price. on time. new aircraft.
Cons: foodreview from
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2.0
Cons: They didn't issue me a ticket and i stuck in Heathrow airport. Worst of the worst
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8.0
Pros: The crew was amazing
review from
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10.0
Cons: JFK baggage claim long delay
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10.0
Pros: Premium economy was very comfortable
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4.0
Cons: The staff at check in was terrible and unhelpful. And the entertainment turned off about 3 hours into the flight. (10+ hour flight )
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10.0
Cons: No issues-very clean cabin and bathrooms. Professional team!
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10.0
Cons: The woman who checked me in at the start of my journey from TLV on 2/17/20 provided exceptional customer service. She was very professional and customer service excelled beyond measure. Thank you. My return flight on 3/23/20 was enjoyable and pleasant. Bathrooms on plane very well maintained. I will definitely fly El Al in the future!
review from
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10.0
Pros: ש
review from
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8.0
Cons: The back of the plane was very hot.
review from
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8.6
Cons: a little more leg room
review from
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7.6
Pros: Very helpful crew. Cabin felt brand new. Good food for economy.
Cons: Seat was difficult to get comfortable in. Seatback was broken. USB plug in seatback was broken. Double-prong headphone jack made using my noise cancelling ones a challenge.review from
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7.6
Pros: The plain... excellent, new and flight friendly
Cons: The comfortreview from
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7.0
Cons: More organized boarding. Better service in flight. The flight attendants didn’t come around accept for meals. No water offered and no snacks in the galley as other airlines offer.
review from
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10.0
Pros: Amazing and loveable crew, on time and very safe
review from
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9.0
Pros: I was upgraded to economy plus at no charge As there were empty seats
review from
EL AL FAQs
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Flight status
EL AL route map
Top airports served by EL AL
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Paris Charles de Gaulle Airport (CDG)
- New York John F Kennedy Intl Airport (JFK)
- London Heathrow Airport (LHR)
- Dubai Intl Airport (DXB)
- Athens Eleftherios V. Airport (ATH)
- Newark Airport (EWR)
- Rome Fiumicino Airport (FCO)
- Amsterdam Schiphol Airport (AMS)
- Berlin Brandenburg Airport (BER)
- Barcelona-El Prat Airport (BCN)
- Larnaca Airport (LCA)
- Milan Malpensa Airport (MXP)
- Bucharest Otopeni Intl Airport (OTP)
- Kyiv Boryspil Intl Airport (KBP)
EL AL contact information
- LY IATA code
- +972 3 9771111 Call
- elal.com Visit
Overview of EL AL
Controlling operations out of a hub in Tel Aviv, EL AL flies to more than 30 countries across the Middle East, North America, Europe, Africa and Asia. A strong focus of the network is connecting Israel to the north through gateway destinations across Germany, France, Italy and the United Kingdom.
Recognized as the official flag carrier of Israel, it serves an entirely kosher menu of meals onboard. Sun d’Or operates as a subsidiary of the larger carrier and concentrates efforts on providing seasonal services to vacation destinations, such as Croatia, Greece and Spain. Codeshare agreements with airlines, such as Air China, S7 Airlines, Iberia and American Airlines, offer a wider-spanning network of connected flights.
You can choose between Economy and Business Class on all EL AL flights, with Premium Economy also available on services operated by wide-body jets. Customers in all cabin classes have access to USB and power sockets. Seats in Premium Economy have inbuilt footrests, while those in Business Class extend to a 78 in flat bed. The Business Class experience includes the option of choosing an isolated window seat or larger shared central spot that comes with a privacy divider.
Boeing is the preferred manufacturer, with their aircraft making up the entire fleet. Models such as the 787-9 and 737-800 are some of the most commonly flown. A simple blue and white design decorates the fleet with the Star of David painted on the tail. A unique 787 Dreamliner has an old-fashioned retro livery, while all planes are named after Israeli cities, which is printed underneath the cockpit window.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.