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The flight itself was smooth and the flight attendants seemed nice. However, my light did not work, and I had planned to read my book. also, my monitor did not work, so I could not see the time or the map. However, the worst part was the woman behind me. I was in the center seat she was in the right aisle. She coughed nonstop, a dry hacking cough. She did not cover her mouth, she did not put a mask, I did in the end, and nothing was said to her. It was not only irresponsible and inconsiderate, it was disgusting and lasted the entire flight. No flight attendant asked her to put on a mask. I could not believe someone could behave like that after two years of Covid. So, the flight was very uncomfortable, and although I am boosted, I hope I do not get sick.

Paid $99 for exit row in which seats were very tights and uncomfortable. It was also very cold in the cabin (layered up and used 2 blankets but still cold) The food was terrible and movie library was quite thin. Crew was friendly but bathrooms were not cleaned well or stocked during the 13 hour voyage.

B

Everything can be better!!

The booking it's self ended up being through a diffrent company the Kayak and when I needed to change date the cost for changing was much higher then what kayak published on line ....

I am not angry at ElAl as much as I am angry at TravelCations. They cited me a price. They spelled my name wrong. They refused to change it. They cancelled my reservation and I started again. The price was still the same. Then, they called me to say the price went up to 2500. They really botched it

Big delays before and after the boarding

Flight 312 from Luton to Tel Aviv I did not receive the upgrade promised me through the EXTRAS promotion despite business class being half empty. Food was a disgrace - no choice at all . No water service. No drinks. No entertainment - why no film shown on shared screens? iPad not offered despite being Platinum member. Very very disappointing Frequent Flyer No - 6390967 Cell No. - 055-8816215

One meal at hour 13 of a 15.5 hour flight. Flight attendants were missing for the middle 8-9 hours of the flight and no water or beverages were distributed after the first hour.

For business class, the seats are not comfortable.

Ben Gurion Airport was very slow; we were queued for more than 2.5 hours just to get to the counter agent to check in and drop off baggage. Consequently, we were in a panic while waiting for security clearance, and then ended up RUNNING to the boarding gate. Literally managed to get on the plane with 2 minutes to spare before the official gate closing time- needless stress!! While the flight was comfortable with good seats, pillows and blankets, as well as well prepared and substantive meals, the experience upon arrival at Toronto Pearson Airport was a disaster. El Al uses Terminal 3, which I haven't used in probably 10 years. This is a terribly overcrowded and overwhelmed terminal, designed for 2 million annual passengers that now has to attempt to handle 15 million I was told by an airport employee while waiting for nearly 2 hours to clear Canada Customs. Will NEVER use this Terminal 3 again- a horrible experience.