Book Enterprise hire cars in Carolina

Carolina, Puerto Rico
25 Sep — 2 Oct
Carolina, Puerto Rico
Sat 25-9
Noon
Sat 2-10
Noon
Driver's age:

Pros

" and informative"(in 3572 reviews)
" - thank you!"(in 5305 reviews)
""Great Staff, easypoff.""(in 2248 reviews)

Cons

"They had no ."(in 4241 reviews)
" inside."(in 4134 reviews)
"Difficult to s."(in 4202 reviews)

Reviews for Enterprise in Carolina

Overall rating7.3 GoodBased on 23 reviews
Cleanliness
7.8
Comfort
8.1
Overall
7.0
Pick-up/Drop-off
6.7
Value for money
7.5

Recent reviews

Traveller rating
2
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Find reviews that mention:
2.0
No Car?????Pros:On Dec 25 (Christmas Morning) Enterprise called me to confirm my rental. Afrer talking to them and telling them where I was staying, they were like "Great, see you tomorrow. So, I show up @ 0800 to get my car, and they weren't open like they said they would be. After I called, they said hold up and opened their window. I proceed to the window with DL, CC, and Insurance in hand, the lady says, I'm sorry, but we have no cars. I was like, I made a reservation a month ago and got a call yesterday to confirm my car would be available. The lady apologized again and said sorry. I explained that I had stuff planned and tours booked already based upon me getting a car at 0800. She said there is nothing she could do, they had no cars available. So, I walked back to my hotel to figure out what I could do. After looking online and seeing there were no cars anywhere in my area or surrounding areas, I decided to uber it to the Bacardi History tour. As the Uber passed the Enterprise, I got a phone call and said they had a car for me to rent. So, my family and I show up and I talk to Eduardo (who was awesome during the whole nightmare) and he told me they had a car that was 30 mins away with another company and he was going to take me to the car. I asked if it was going to be the same price and he said yes. We show up at the other company and they told me it was going to be $836 (vs the $215 I was supposed to pay. I looked at Eduardo and he said the manager was about to call and talk to them. The manager called and talked to them and they said they were going to cover the cost, that I had to pay the $800 now and they would cut me a check. The manager called and told me numerous times that I would get my check for the difference. Luckily, I had a CC with the amount, but, it cut into my spending for my trip. Not blaming the Employees or location but, it was pretty upsetting and started our family vacation on a bad note. Rita and Eduardo did an awesome job to try to fix our issue, they knew they didn't have a car when they called the day before and when I made the reservation...I could've made my reservation with someone else. Overall a bad experience even though it was corrected, still cost me $600 more than expected, when I could've had more money for family entertainment.Reviewed 31 Dec 2016
review fromkayak
10.0
Pros:Yes excellentCons:Price. Very expensiveReviewed 14 May 2021
review fromkayak
9.2
Great value cars!Pros:The car that we had was so nice and in excellent condition. It was very fairly priced. Staff spoke English and were very helpful. The overall experience was excellent and it was a great value!Cons:The location was fine for us because we were staying on Isle Verde but it would be challenging for travelers looking for easy access from the airport. It would be a $15 cab ride to Enterprise location.Reviewed 30 Jan 2017
review fromkayak
10.0
Excellent servicePros:What a great car rental experience! Very friendly staff. Josue was very resourceful and took the time to explain all of the different insurance options and was not pushy when it came to picking one. He also took his time when expecting the car. He looked for every scratch, making sure it was all documented before I drove off with the car.Reviewed 26 Dec 2016
review fromkayak
5.2
Not a good experience, need improvement in servicePros:In spite of it all, the customer services representatives were very courteous, and gracious.Cons:Reservation was made in advance for 12 noon and they did not have the car on the premises at the time. Had to wait until a car was brought from another lot. So, 12:41 pm was the actual time I was able to rent the car. The interior of the car was dirty, when my niece opened"cheetos" dropped on the seat. Once I got to my destination I noticed the inspection sticker was going to expire a week before drop off. Called the rental office and it took over 6 phone calls, and a week before they took care of the issue. I wasted some of my business time trying to get this resolved.Reviewed 14 Jan 2017
review fromkayak
2.0
Schedules for 5:00 pickup, closed at 5:05Pros:The site should not allow me to schedule a 5:00 pickup if the store closes at 5:00. I called at 4:30 to say I would be a few minutes late due to traffic. The lady said she was leaving at 5:00 and would not wait for me. Sure enough I arrived at 5:05 and the store was closed. Unacceptable!Reviewed 2 Jan 2017
review fromkayak
4.0
OK until you need something.Pros:Newer car. Clean. Acceptable pickup arrangements.Cons:These folks are probably acceptable as long as everything goes alright. We were unfortunate enough to get into a pretty bad accident on 22 coming into San Juan. We had the police officer's report and Enterprise was able to easily obtain the accident report from the local police that exonerated us from any fault in the accident. After making 17 phone calls (often being told that we would get a call back and never receiving one) and 3 hours on the side of road waiting for someone to dispatch a tow truck, the car was finally loaded up and taken off of the side of the road. Mind you, this wasn't just waiting on the tow truck to get there. After someone from enterprise finally called the tow company, it was only a half hour or so until they arrived to get the car. Even though we paid the extra for roadside assistance that would cover a tow, it simply took them this long to call for the tow. After another hour and a half was spend in the local office, we were told that it is their policy to not rent cars to anyone after things like this happen. As crazy as that policy sounds, I could accept it if we were told that up front. Instead, we spent over six hours of our vacation standing on the side of the road, in transit between the accident site and standing in their office before anyone would tell us this. Their explanation was "we like to tell the customer face-to-face when we have to implement this policy". To me, this translates to "we just want to make sure we get all of the money from these folks before we tell them we have to cancel their contract with us and leave them on the street. The accident occurred at 9:07am and wasn't resolved until after 3:30 in the afternoon. We ended up having to get a taxi back to the airport (they wouldn't even give us a ride) to get another rental car for the day. In every sense of the words, they left us on the street for something that we didn't cause and we had the police report to prove it.Reviewed 18 Dec 2016
review fromkayak
10.0
Car Rental in San JuanPros:The staff was courteous and attentive. The car was clean, and ran well. The price was great.Reviewed 15 Jan 2017
review fromkayak
10.0
Pros:The eoe at the service deskCons:30 day limit on rentalReviewed 4 Apr 2017
review fromkayak
10.0
Excellent servicePros:Ability to change my rented vehicle without any issues.Reviewed 9 Jan 2017
review fromkayak
10.0
Good Value.Pros:It was a good price. The service was great. I used the car a lot, everyday, I didn't have an issue. The process of picking up the car took a while, like an hour, that was a bit annoying but overall Iam happy.Reviewed 3 Jan 2017
review fromkayak
5.6
No car available for pickup even though it was booPros:Once staff realized that they didn't have my car available... they were very apologetic and diligently located one at another location and had it driven over for me.Cons:Ended up waiting around for almost 45 minutes until a car was located and driven over to the location for me. Fortunately, I wasn't in a hurry but was disappointed for the wait. The drop off location at the airport could be better marked.Reviewed 2 Jan 2017
review fromkayak

Where can I find Enterprise hire cars in Carolina?

2484 Marginal Celestial, Enterprise car hires

Address

2484 Marginal Celestial

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 14:00
Sunday00:00 - 00:00

Phone

+1 844 874 6751

Address

Avenida Isla Verde

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Phone

+1 844 794 8598

Address

Enterprise At Ritz Carlton

Hours

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Phone

+1 844 794 8591

Good to know

Most popular location

2484 Marginal Celestial

Most popular car type

Economy

Top tips for hiring a car from Enterprise in Carolina

  • Economy car hires from Enterprise in Carolina are around 16% cheaper than other car types, on average

FAQs about hiring a car from Enterprise in Carolina

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Enterprise in Carolina.

  • Enterprise has 3 car hire locations in Carolina. Take a look at our Enterprise hire location map to find the best car hires near you.

  • Yes

  • Yes