Traveller reviews
Overall rating
7.0
Good
Based on 412 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.5
Food
6.6
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Ethiopian Air information
| IATA code | ET |
|---|---|
| Routes | 295 |
| Top route | Dubai Intl to Addis Ababa Bole |
| Airports served | 135 |
| Top airport | Addis Ababa Bole |
Ethiopian Air traveller reviews
Pros
"New aircraft with comfortable business seats."
(in 6 reviews)
"Flight Crew were great."
(in 29 reviews)
"The crew was nice."
(in 121 reviews)
Cons
"The seats were too uncomfortable"
(in 5 reviews)
"The food was not good."
(in 125 reviews)
"Nothing very nice flight."
(in 119 reviews)
Recent reviews
Traveller rating
84
18
11
20
2
Find reviews that mention:
crew friendly
food was good
connecting flight
customer service
flight attendants
flight entertainment
good flight
great flight
great service
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10.0
N/A
Reviewed Jul 2023review from
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4.0
Old aircraft
Reviewed Jul 2023review from
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6.0
The seats were quite uncomfortable despite having good legroom. The 350s are quite nice but the problem is on the old 777 aircraft. Special meal requests are not catered for as they should. They never had any ice for drinks.
Reviewed Jul 2023review from
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2.0
I could not make, request refund no response
Reviewed Jun 2023review from
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8.0
On time
Reviewed Apr 2023review from
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8.0
Nice flight crew members
Reviewed Apr 2023review from
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10.0
1 haer delay flights in Addis Ababa
Reviewed Apr 2023review from
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4.0
Entertainment system poor - couldn't hear, no flight info etc.
Reviewed Mar 2023review from
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2.0
I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
Reviewed May 2022review from
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8.0
Was so glad the the captain kept the air. It’s usually suffocating in there.
Reviewed Apr 2022review from
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10.0
You are doing fine
Reviewed Apr 2022review from
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10.0
Cons: Best Airlines
Reviewed May 2021review from
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10.0
Pros: I liked both the seat and crew service
Reviewed May 2021review from
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8.0
Pros: Crew were extremely professional
Cons: The seats were less comfortable for meReviewed Apr 2021review from
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10.0
Pros: Crew
Cons: EntertainmentReviewed Feb 2021review from
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2.0
Cons: First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone.
Reviewed Jan 2021review from
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2.0
Pros: We got scammed out of the tickets from Justfly.com and Ethiopian Airlines turned us away without looking at our tickets. I am upset. Now I have to get more Covid Testing done and that will cost approx. $700 and new plane tickets. JustFly.com's customer service is misleading and deceiving. And they blocked my number.
Cons: Background check your booking agencies and their agents.Reviewed Dec 2020review from
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10.0
Pros: The food, air crew respectful and dedicated to duty
Cons: Everything was perfectly okReviewed Dec 2020review from
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10.0
Pros: The food!! The flight was in time and also the flight attendant were so available and caring
Cons: I have wifi in board for an hour for whatsapp messaging I would have beloved to have it all flightReviewed Nov 2020review from
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10.0
Pros: Amazing friendly crew. Spot on entertainment!!!
Cons: Toilet facilities could have been cleanerReviewed Oct 2020review from
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10.0
Cons: Nothing
Reviewed Oct 2020review from
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9.0
Pros: This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks
Cons: Just keep up the good work.Reviewed Apr 2020review from
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8.6
Pros: Crew and stewardess were fantastic
Cons: Bathrooms needed cleaning on the long trip from Addis Ababa to Houston! They were nasty because guys can’t seem to hit the hole. So there was urine on seat and on floor.Reviewed Mar 2020review from
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10.0
Pros: When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon.
Reviewed Mar 2020review from
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10.0
Pros: Good
Cons: GoodReviewed Mar 2020review from
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3.6
Pros: Nothing noteworthy was done well.
Cons: The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like.Reviewed Mar 2020review from
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8.0
Pros: Great crew, Food.
Cons: Reduce baggage charges.Reviewed Mar 2020review from
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8.0
Pros: Crew. Comfort.
Cons: reduce baggage charges.Reviewed Mar 2020review from
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8.0
Pros: Comfortable. Great crew,
Cons: Reduce baggage charges.Reviewed Mar 2020review from
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8.0
Pros: Great Crew.
Cons: Improve baggage chargesReviewed Mar 2020review from
Ethiopian Air FAQs
What is Ethiopian Air's carry-on size allowance?
On board Ethiopian Air flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the Ethiopian Air assistance team will most likely ask you to pay extra for checked luggage.
Where does Ethiopian Air fly to?
Ethiopian Air offers direct flights to 134 cities in 79 different countries. Addis Ababa, Dubai, and Rome are the most popular cities covered by Ethiopian Air.
What is Ethiopian Air’s primary hub?
Ethiopian Air concentrates most of its flight operations in Addis Ababa.
How does KAYAK find such low prices on Ethiopian Air flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Ethiopian Air.
Flight status
Ethiopian Air route map
Top airports served by Ethiopian Air
- Addis Ababa Bole Airport (ADD)
- Bahar Dar Airport (BJR)
- Dire Dawa Aba Tenna D Yilma Airport (DIR)
- Jigiga Airport (JIJ)
- Gondar Airport (GDQ)
- Makale Airport (MQX)
- Rome Fiumicino Airport (FCO)
- Jimma Airport (JIM)
- Johannesburg OR Tambo Airport (JNB)
- Entebbe Airport (EBB)
- Asmara Intl Airport (ASM)
- Dar Es Salaam Airport (DAR)
- Dubai Intl Airport (DXB)
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Gambela Airport (GMB)
Ethiopian Air contact information
- ET IATA code
- +251 116 656 666 Call
- ethiopianairlines.com Visit
Overview of Ethiopian Air
Based in Ethiopia, this airline operates flights to 125 different destinations, with over 100 of them being international. For those that are interested in visiting Europe, you can choose from countries such as Belgium, France, and the Netherlands. If you would rather go to Asia, popular locations include Japan, China, and Indonesia.
Passengers that decide to fly with Ethiopian Air can choose from two different travel classes for their trip: Economy and CloudNine. Economy will provide you with one free piece of checked luggage, a light meal, and complimentary beverages, while CloudNine is comparable to business class and includes a larger baggage allowance, a seat that converts into a bed, gourmet foods, and free alcoholic drinks.
This airline has connections with many companies, such as a strategic partnership with ASKY Airlines, a group that is based in Togo. The company also maintains codeshare agreements with several other airlines, including EgyptAir, Air China, and Air Canada. Additionally, they are a member of Star Alliance, an airline organization that includes Lufthansa and United Airlines.
Ethiopian Air has a fleet that is composed of over 100 aircraft from many different brands, including Airbus, Boeing, and De Havilland. For particularly long flights, the company generally uses the Airbus A350-900, a plane that can fit up to 348 passengers and is spacious. However, the most commonly used aircraft is the Boeing 787-8, an option that has seats for up to 270 passengers and was primarily manufactured for middle-range flights. For shorter trips, the De Havilland Dash 8-400 is the most commonly employed.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.