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The Bula experience

The Plane is spectacular. Immaculately clean like showroom clean. Beautiful interior etc etc. However it took 45 minutes for the first drink to come out and nearly two hours for dinner to be served. On a flight that took off at 10.45 that is not fun. I actually fell asleep eating my main course. The food is just OK. Really needs work. Drinks where tiny pours so constantly needing filling up. The new where very very sweet people but there was this air of confusion about them. As if it was their first flight. It didn't install confidence in me if there was an emergency. I actually flew on to Sydney with the airline on the same plane and the crew where totally all over it!! Super on the ball, so I may have just got an inexperienced crew?

Pros: Nice crew, clean aircraft, on time departure.

Cons: Entertainment system.

Pros: On time, nice crew, clean aircraft.

Cons: Check-in agt at bag drop was a sour puss. She could've been a bit nicer.

Pros: Crews were wonderful. Seat space could be better.

Cons: Leaving on time could be better.

Pros: Friendly attendants; a lot of service available.

Cons: Movie selection was minimal and mostly outdated; food was small portions and less than interesting choices.

Pros: Plane was nice, seats were very comfortable and staff were very friendly and attentive.

Cons: Boarding was chaotic

Cons: The seats were broken - did not stay reclined. Also the seat pocket had gaping holes in them - couldn't place anything properly.

Pros: The people were great! And it was a smooth ride.

Cons: The seats are very uncomfortable. I could not get comfortable and my tailbone just ached. I tried sitting on a pillow, but that did not help. And the cabin was too cold for me.

Cons: The ticketing experience almost cost me missing my connection. I did not get my con# or my second boarding pass so after customs I was forced to go back out and wait for a bus to get to a different terminal. I waited 30 min. Very poor handling.