Traveller reviews
Overall rating
7.1
Good
Based on 23 reviews
Boarding
7.9
Comfort
7.1
Crew
8.0
Entertainment
5.8
Food
6.2
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Thai Airways information
| IATA code | TG |
|---|---|
| Routes | 79 |
| Top route | Bangkok Suvarnabhumi to Hong Kong Intl |
| Airports served | 37 |
| Top airport | Bangkok Suvarnabhumi |
Thai Airways traveller reviews
Pros
"Great service from the crew!"
(in 73 reviews)
"Very attentive flight attendants"
(in 18 reviews)
"On time good food."
(in 40 reviews)
Cons
"Domestic flights are worse than international."
(in 72 reviews)
"Improve food Better movies"
(in 76 reviews)
"Bad choice of in-flight entertainment."
(in 30 reviews)
Recent reviews
Traveller rating
441
177
98
65
0
Find reviews that mention:
short flight
food was good
great service
nice crew
old plane
thai
entertainment system
flight attendants
seat was comfortable
staff very friendly
hard to see
walk up the stairs
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2.0
The Crew was really helpfull and nice, A/C was coold for me but for others i think it is ok and the food not bad and not that good. The Thailand Airways employee at the Indera Ghandi Airport " Indian guy " was very bad he hold us for 2 hrs and then he run away letting us the last people at the transit counter and couse us to be so late and about to lose our flight to Bangkok, for nothing. He asked us of we have a retuern ticket, and we told him that we have not because we are traveling for treatment, and then he asked us to wait for 2 minutes, After we wait for a long time he just run away, And after we asked the lady she said ok no need now for return tickets and she gave us the accsess to the gate.
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4.0
Flight is always late :-(
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6.0
Better food and entertainment movies
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10.0
The flight was on time how ever the crew was not so friendly
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10.0
Thai Airways is one of the best airlines in the business. Looking forward to fly again with them.
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6.0
food poor i said chiken i got pack a pow breakfast lousey .job to explain wot it was ...
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2.0
After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.
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2.0
No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.
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10.0
I think so.
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10.0
Efficient like all the other flights with them. An outstanding budget airline!
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10.0
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
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9.3
Pros: They were very attentive and proactive.
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7.6
Cons: We didn’t receive hedphones
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4.0
Pros: The snacks were nice and the crew was nice
Cons: Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpfulreview from
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9.3
Cons: I got billed a higher price than I was quoted.
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6.3
Cons: Boarding could be better organized3
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8.0
Pros: crew was efficient and friendly
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10.0
Cons: Everything was excellent - your system did not register when I clicked excellent for each category
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9.3
Pros: Flight attendant service is spot on, quick and most of all, very friendly!!
Cons: As for this particular flight, I wished they offered a premium economy class. It’s like your either rich or poor...economy or business class. To upgrade on this flight was $1850 each leg!!review from
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10.0
Pros: All was fine !
Cons: All was perfect.review from
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10.0
Cons: Nothing
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5.0
Pros: Size of seats and space in business
Cons: Food, service and limiting screaming children in business.review from
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5.3
Pros: Size of the seats, space
Cons: Older plane, mediocre service and food. And two screaming babies two rows ahead.review from
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10.0
Cons: For a 1 hour flight from Chiang Mai to Bangkok, they served a delicious meal and hot beverages. Great seats in business class. Nice Thai lounge in Chiang Mai airport. Would definitely fly Thai Airlines again!
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9.0
Cons: Staff tried to accommodate my vegetarian requirements but with limited success.
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7.2
Pros: A seat in the upper deck. Very attentive flight attendants.
Cons: With a biz class, I assumed alcohol would be served, well, it wasn't. I fly all over the world and this is the only airline I have ever flown which didn't serve alcohol with a biz class seat. I was told they don't serve alcohol on domestic flights.review from
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6.0
Pros: Flight was very comfortable.
Cons: Nothing really. It is just hard work doing such a marathon flight.review from
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10.0
Cons: Direct tarmac to plane without bus
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8.4
Pros: We may not take Thai airways after our horrible experience with rude crews.
Cons: Very rude flight attendants ..review from
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7.0
Pros: Crew good. Seat better than airbus seats!
review from
Thai Airways FAQs
What is Thai Airways' carry-on size allowance?
Where does Thai Airways fly to?
What is Thai Airways’ primary hub?
How does KAYAK find such low prices on Thai Airways flights?
Flight status
Thai Airways route map
Top airports served by Thai Airways
- Bangkok Suvarnabhumi Airport (BKK)
- Hong Kong Intl Airport (HKG)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Incheon Intl Airport (ICN)
- Tokyo Narita Airport (NRT)
- London Heathrow Airport (LHR)
- Frankfurt am Main Airport (FRA)
- Singapore Changi Airport (SIN)
- Kuala Lumpur Intl Airport (KUL)
- Manila Ninoy Aquino Intl Airport (MNL)
- Tokyo Haneda Airport (HND)
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- Dhaka Zia Intl Airport (DAC)
- Osaka Kansai Intl Airport (KIX)
Thai Airways contact information
- TG IATA code
- +65 6210 5000 Call
- thaiairways.com Visit
Overview of Thai Airways
Those that decide to fly with Thai Airways have three travel classes to choose from: Economy, Royal Silk, and Royal First. With an Economy ticket, you will have access to the plane’s entertainment system, earplugs, eye masks, and a hot meal, while Royal Silk will give you a seat that converts into a bed as well as free alcoholic beverages. If you decide to fly Royal First, you will be given a private pod, free access to Wi-Fi, and a complimentary toiletry kit.
Although this airline is based in Thailand, it operates flights throughout the world, primarily to destinations like Europe, Asia, and Oceania. For those that would like to take a trip to Europe, you can go to countries such as Belgium, Denmark, Germany, and the United Kingdom. If you are opting to go to Asia instead, places like Malaysia, the Philippines, and Japan are particularly popular.
Thai Airways has two subsidiaries, which are THAI Smile and Nok Air. The company also maintains codeshare agreements with many other airlines, including EgyptAir, Turkish Airlines, and Air New Zealand. Additionally, it is a member of the Star Alliance, which is known for being the largest airline group in the world.
Out of the almost 80 aircraft that make up this company’s fleet, almost all of them are either Airbus or Boeing. The Boeing 777-300ER is the most commonly used plane, as it can fit over 345 people and can be employed for both medium-range and long-haul flights. For particularly long voyages, the Airbus A380-800 is used instead, as it fits over 500 passengers.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.