Guest reviews
Overall rating
7.3
Good
Based on 7,784 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
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Icelandair traveller reviews
Pros
"Very comfortable, very friendly crew"
(in 109 reviews)
"On-flight entertainment options were excellent."
(in 120 reviews)
"Good selection of free movies"
(in 49 reviews)
Cons
"Terrible service for an international flight."
(in 74 reviews)
"Had to pay for food."
(in 162 reviews)
"long flight, no snacks."
(in 35 reviews)
Recent reviews
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- Positive
- Neutral
- Negative
Find reviews that mention:
leg room
long flight
international flight
pay for food
crew was friendly
great flight
flight entertainment
bottle of water
seats were comfortable
free movies
free snack
good service
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7.3
Cons: Food choices for long flight no salad boarding chaotic on kind flight should give free snacks such as pretzels baggage good
review from
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5.3
Cons: No food goingacross
review from
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9.0
anniversary trip
Pros: the crew , the flight was smooth, on time , easy to board
Cons: that after a flight to frankfurt and no problem wthj my luggage on board when we left frankfurt to go back to boston it was all of a sudden a problem with my onboard case , which was not handled very well , they were nice but i felt singled out and worried about my luggage being left behind , but it all went smooth after all
review from
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8.0
Pros: The staff was nice and helpful
Cons: The flight was a little late and no free snacks or games on computer.
review from
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2.0
No vegetarian food available. Charged 99.00 for one bag checked.
Cons: Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again.
review from
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10.0
The best airline on this route.
Pros: Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air.
review from
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10.0
Super fantastic. The best possible service.
Pros: This is one of the best airlines I've ever flown. Very nice comfortable planes. Excellent air crew. Everything they do is at a high standard. What really sets them apart is the really great service. I had a problem with WOW air not honoring my ticket due to snow. I had to book at the airport on Iceland air last minute. They didn't have a gate agent who could sell me a ticket - so they sent a manager out from the back office to book us so we would not be stranded due to WOW's incompetence. Booked us just minutes before take off, escorted us through security and onto the plane. Start to finish less than 30 minutes. Amazing service. Their class of service is far above that of major carriers. Iceland Air works harder and makes sure everything is right.
review from
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5.6
Pros: Nice leg Space
Cons: They were missing lots of food on the menu. There was an delay but we didn’t get any info or apology.
review from
-
7.2
Best way from Europe to Alaska
Pros: The flight was comfortable and the cabin crew attentive. The 7-hour flight time can't be beat. Free checked bag. On this occasion, the boarding in Reykjavik was through a jetway so you weren't exposed to the weather, though that's not always true.
Cons: Even using a jetway, boarding in Reykjavik is ridiculous, with inadequate seating and lots of standing around in confusing lines. They had four US/Canada flights leaving within 10 minutes, with the gates 10 feet apart and about 600 passengers jammed in four lines running through the concourse.
review from
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7.2
Pros: the plane and crew
Cons: the chaos at KEV
review from
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2.0
Cons: Icelandair attitude suck and is the reason I will not even visit Iceland now.
review from
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2.0
Pros: Nothing
Cons: All the hidden charges. My good deal turned out to be worst deal EVER. I paid extra for my my seat and got bump from my seat to a middle seat. Icelandair attitude suck about the whole thing too and could careless too. After this I don't even want to go to Iceland or have the Kayak app on my phone. Kayak and Icelandair, will do everything to let everyone know how miserable you made my vacation.
review from
-
9.0
anniversary trip
Pros: the crew , the flight was smooth, on time , easy to board
Cons: that after a flight to frankfurt and no problem wthj my luggage on board when we left frankfurt to go back to boston it was all of a sudden a problem with my onboard case , which was not handled very well , they were nice but i felt singled out and worried about my luggage being left behind , but it all went smooth after all
review from
-
10.0
The best airline on this route.
Pros: Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air.
review from
-
10.0
Super fantastic. The best possible service.
Pros: This is one of the best airlines I've ever flown. Very nice comfortable planes. Excellent air crew. Everything they do is at a high standard. What really sets them apart is the really great service. I had a problem with WOW air not honoring my ticket due to snow. I had to book at the airport on Iceland air last minute. They didn't have a gate agent who could sell me a ticket - so they sent a manager out from the back office to book us so we would not be stranded due to WOW's incompetence. Booked us just minutes before take off, escorted us through security and onto the plane. Start to finish less than 30 minutes. Amazing service. Their class of service is far above that of major carriers. Iceland Air works harder and makes sure everything is right.
review from
-
7.3
Cons: Food choices for long flight no salad boarding chaotic on kind flight should give free snacks such as pretzels baggage good
review from
-
8.0
Pros: The staff was nice and helpful
Cons: The flight was a little late and no free snacks or games on computer.
review from
-
7.2
Best way from Europe to Alaska
Pros: The flight was comfortable and the cabin crew attentive. The 7-hour flight time can't be beat. Free checked bag. On this occasion, the boarding in Reykjavik was through a jetway so you weren't exposed to the weather, though that's not always true.
Cons: Even using a jetway, boarding in Reykjavik is ridiculous, with inadequate seating and lots of standing around in confusing lines. They had four US/Canada flights leaving within 10 minutes, with the gates 10 feet apart and about 600 passengers jammed in four lines running through the concourse.
review from
-
7.2
Pros: the plane and crew
Cons: the chaos at KEV
review from
-
5.3
Cons: No food goingacross
review from
-
2.0
No vegetarian food available. Charged 99.00 for one bag checked.
Cons: Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again.
review from
-
5.6
Pros: Nice leg Space
Cons: They were missing lots of food on the menu. There was an delay but we didn’t get any info or apology.
review from
-
2.0
Cons: Icelandair attitude suck and is the reason I will not even visit Iceland now.
review from
-
2.0
Pros: Nothing
Cons: All the hidden charges. My good deal turned out to be worst deal EVER. I paid extra for my my seat and got bump from my seat to a middle seat. Icelandair attitude suck about the whole thing too and could careless too. After this I don't even want to go to Iceland or have the Kayak app on my phone. Kayak and Icelandair, will do everything to let everyone know how miserable you made my vacation.
review from
Flight status
Icelandair route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
853
Reykjavik
KEF
Chicago
ORD
852
Chicago
ORD
Reykjavik
KEF
501
Amsterdam
AMS
Reykjavik
KEF
670
Denver
DEN
Reykjavik
KEF
500
Reykjavik
KEF
Amsterdam
AMS
671
Reykjavik
KEF
Denver
DEN
450
Reykjavik
KEF
London
LHR
451
London
LHR
Reykjavik
KEF
614
New York
JFK
Reykjavik
KEF
615
Reykjavik
KEF
New York
JFK
862
San Francisco
SFO
Reykjavik
KEF
680
Seattle
SEA
Reykjavik
KEF
681
Reykjavik
KEF
Seattle
SEA
665
Reykjavik
KEF
Portland
PDX
631
Reykjavik
KEF
Boston
BOS
872
Dallas
DFW
Reykjavik
KEF
804
Montreal
YUL
Reykjavik
KEF
693
Reykjavik
KEF
Edmonton
YEG
692
Edmonton
YEG
Reykjavik
KEF
343
Helsinki
HEL
Reykjavik
KEF
342
Reykjavik
KEF
Helsinki
HEL
441
Manchester
MAN
Reykjavik
KEF
307
Stockholm
ARN
Reykjavik
KEF
630
Boston
BOS
Reykjavik
KEF
306
Reykjavik
KEF
Stockholm
ARN
543
Paris
CDG
Reykjavik
KEF
217
Copenhagen
CPH
Reykjavik
KEF
542
Reykjavik
KEF
Paris
CDG
216
Reykjavik
KEF
Copenhagen
CPH
471
London
LGW
Reykjavik
KEF
440
Reykjavik
KEF
Manchester
MAN
318
Reykjavik
KEF
Oslo
OSL
319
Oslo
OSL
Reykjavik
KEF
622
Newark
EWR
Reykjavik
KEF
470
Reykjavik
KEF
London
LGW
565
Geneva
GVA
Reykjavik
KEF
430
Reykjavik
KEF
Glasgow
GLA
564
Reykjavik
KEF
Geneva
GVA
657
Reykjavik
KEF
Minneapolis
MSP
656
Minneapolis
MSP
Reykjavik
KEF
335
Bergen
BGO
Reykjavik
KEF
548
Reykjavik
KEF
Paris
ORY
688
Orlando
MCO
Reykjavik
KEF
549
Paris
ORY
Reykjavik
KEF
528
Reykjavik
KEF
Berlin
TXL
529
Berlin
TXL
Reykjavik
KEF
431
Glasgow
GLA
Reykjavik
KEF
689
Reykjavik
KEF
Orlando
MCO
532
Reykjavik
KEF
Munich
MUC
533
Munich
MUC
Reykjavik
KEF
602
Toronto
YYZ
Reykjavik
KEF
840
Kansas City
MCI
Reykjavik
KEF
623
Reykjavik
KEF
Newark
EWR
649
Reykjavik
KEF
Washington
IAD
603
Reykjavik
KEF
Toronto
YYZ
805
Reykjavik
KEF
Montreal
YUL
644
Washington
IAD
Reykjavik
KEF
521
Frankfurt am Main
FRA
Reykjavik
KEF
334
Reykjavik
KEF
Bergen
BGO
520
Reykjavik
KEF
Frankfurt am Main
FRA
607
Reykjavik
KEF
Halifax
YHZ
568
Reykjavik
KEF
Zurich
ZRH
606
Halifax
YHZ
Reykjavik
KEF
569
Zurich
ZRH
Reykjavik
KEF
Top airports served by Icelandair
- Reykjavik Keflavik Intl Airport (KEF)
- Seattle/Tacoma Intl Airport (SEA)
- Kastrup Copenhagen Airport (CPH)
- Boston Logan International Airport (BOS)
- Helsinki-Vantaa Airport (HEL)
- New York John F Kennedy Intl Airport (JFK)
- San Francisco Airport (SFO)
- Stockholm Arlanda Airport (ARN)
- Oslo & other airports Airport (OSL)
- Portland Airport (PDX)
- Los Angeles Airport (LAX)
- London Heathrow Airport (LHR)
- Munich Franz Josef Strauss Airport (MUC)
- Vancouver Intl Airport (YVR)
- Paris Ch. De Gaulle Airport (CDG)
Icelandair contact information
- FI IATA code
- Call
- icelandair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
