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MCO to KEF

Pros: Flight was not very full and in time.

Cons: Staff was not attentive and did not allow other seats to be filled after take off. They all could use a refresher course in customer service. Our row would have been acceptable for 2 people except the arms did not raise up, only side to side to widen the 2 seats. No food was offered for a 7 hour flight. :-(

Cons: No food served at all, only drinks. The cabin got incredibly hot. The flight staff were friendly so that’s a plus. Seats were very uncomfortable and when the person in front of you reclines their seat, the back of their seat is right in your face. Also, boarding was a pain. Boarded 30 mins later than the scheduled time.

Boarding Nightmare

Pros: Every crew member was very courteous. Gave free Iceland water as you enter plane. Movie selection was pretty good too.

Cons: Woman at luggage check-in told us our flight was overbooked and we needed to get a new flight. We stood in another line for an hour only to be told that our original flight was waiting for us. Ran to the gate with around 30 other people to make the flight. Obvious miscommunication somewhere between their departments.