Icelandair (FI)
| IATA code | FI |
|---|---|
| Routes | 82 |
| Top route | Kastrup Copenhagen to Reykjavik Keflavik Intl |
| Airports served | 42 |
| Top airport | Reykjavik Keflavik Intl |
Pros: The crew was great. I had read bad reports, but our experience was great.
Cons: Nothing , we greatly enjoyed our flight. It was another route to go to Europe and was very pleasant.
Cons: Small not comfortable plane
Cons: Horribly uncomfortable in coach. Leather seats not foot. Clothe would’ve been better. They’d keep you from sliding.
Pros: Getting off the plane but even that wasn’t fast enough
Cons: Extra legroom seats are no different than normal seats. No meals served - everything is cash only except drinks. Flight attendants were rude. Bathroom was leaking - the sink and toilet weren’t working and when I told the attendant she walked in flushed the toilet and walked out w/out addressing issu
Pros: Nothing flight to and from Ireland were cancelled
Cons: Everything
Pros: That we made it safely.
Cons: Seats extremely uncomfortable. As soon as someone reclines the seat in front of you, all leg room is shot down. Crew was not top notch
Cons: My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation
Pros: It was all a smooth operation. In particular I appreciated that since my flight from Chicago was delayed and I missed the original connection, as soon as I disembarked in Reykiavick I found an SMS saying that I had been moved to the next available flight, and they even gave me a food voucher.
Cons: They don't give you food on the flight unless you pay which in principle is not a bad thing, and makes for a quieter flight, because it's not the case that everybody is eating, and eating at same time. On the other hand on a long transatlantic flight even a small snack would be appreciated.
Pros: I liked my seat with more legroom. And there was very little turbulence.
Cons: I wish there was access to blankets, it was very cold by the window. A better screen design maybe.
Cons: 7.5 hours flight..not even a complimentary snack is offered!!
Cons: Aircraft has TV equipment that is not functioning ,no phone chargers in the seats,dirty salon not even a snack!
Cons: The boarding is not made smoothly and it is confusing some times
Cons: The kindness of some members of the crew and better seat comfortability
Pros: Helpful crew.
Cons: Disorganized check-in process. Information tableau showed 3 flights on different airlines to be checked in at Turkish Airlines area (#3). After 1 hr in line we were told that IcelandAir hasn't started check-in yet, and it would be at an opposite end of the same counter in a different line. Great!
Cons: They need to start checking in people earlier and have more people.
Pros: Smooth experience overall, from check-in to baggage claim. Crew was very nice. Economy seats had a fair amount of space.
Cons: No meal included on international flight.
Pros: Crew and food were amazing.
Cons: It was perfect.
Pros: Crew and food were amazing.
Cons: It was perfect.
Cons: Late flight
Cons: Food and headphones are very expensive, and they don't tell passengers in advance the only food is for purchase.
Pros: Seating was very comfortable. Good entertainment system.
Cons: Boarding was not very efficient.
Cons: 1) too hot. air conditioning could be better.
2) long waiting in lines during the boarding. the flight was delayed for 30 minutes
Pros: The connexion flight: only 15 minutes to reach the plane. I didn't think I could get it. But all the crew at the airport and on the lane were very professional.
Pros: The crew
Cons: Food on bord
Pros: Flight was cancelled and had to be rebooked, pushing our travel home back a day. No positives.
Cons: Work around the flight cancellation better to keep people on schedule.
Cons: Extremely poor communication about flight delays and missed connections. I’ll never fly icelandair again. Terrible experience.
Pros: The crew was amazing and the service on board was above and beyond. Boarding fast and orderly and the seats are super
Cons: No food or snacks :(
Cons: More depth to seats, room to straighten shoulders while seated (and I’m small), breakfast on overseas flight. Hard to hear announcements over plane noise.
Cons: Need reasonable charge for checked bag, room so even a small person can sit with shoulders straight, breakfast on overseas flight. Seat depth has shrunk. Hard to hear announcements with airplane noise — air circulation?
Pros: Nothing
Cons: This survey is broken and keeps sending you back to step 1. Icelandair staff were full of misinformation. Chicken sandwich was full of shrimp, which is a major allergen.
Pros: Flight, once we got on one, was fine.
Cons: The delay of the first leg from Chicago resulted in missing the Stockholm leg by minutes. They didn’t hold the plane, but told us if we ran, we might make it. The gate was closed when we got there. Also, apparently chicken sandwiches in Iceland contain shrimp, which I’m allergic to.
Pros: Mostly on time, better than other flights
Cons: Boarding was a disaster - Reykjavik needs some serious re-tooling.
Pros: The flight was as close to as on time as any of the flight segments I had on this trip.
Cons: The boarding process was a disaster- the multiple parallel lines for different flights was a source of confusion and rife with line-cutters. Boarding everyone at once isn’t efficient and with a completely full flight results in delays and stupid behavior. Super unimpressed with Reykjavik airport.
Pros: Comfortable seats and complimentary blanket and pillow were a nice touch.
Cons: Late boarding call and slow boarding process made flight nearly an hour late taking off. Their staff needs to do a better job getting people on the plane quickly to avoid lateness.
Cons: The security system needs big up grade we left 40 minutes late due to it
Pros: The seat was good and the service was spot on
Cons: Nothing
Cons: The boarding organization and food service for a long flight
Cons: The boarding had no organization what so ever. No food service either.
Pros: Crew was kind, efficient, and helpful. Seating was very comfortable.
Cons: Entertainment was OK. Most movies did not have subtitles for the hearing impaired. All movies and TV shows should be accessible to those with sensory disabilities. Not fond of purchase food options.
Pros: Crew was courteous and helpful. Boarding was good. Planes were on time.
Cons: Planes rented and old. Pilots not as familiar with plane; interior deteriorating; seats too narrow; three men in a row had too broad shoulders to fit (could be easily fixed); under seat space dividers offset so not clear feet nor luggage space; whole plane smelled terrible— tone down fragrance
Pros: Boarding was good. Flights were on time and crew was courteous and helpful.
Cons: Planes were rented. Pilots not as familiar with plane; planes interior deteriorating; seats too narrow; three men in a row (could be easily fixed) had too broad of shoulders to fit comfortably; under seat storage dividers offset so not clear feet nor luggage space; both planes smelled terrible;
Pros: Crew was friendly and helpful. I got some sleep on this red eye flight, surprisingly.
Cons: NA
Pros: Clean plane. Decent movie/TV selections on-board.
Cons: Stewardesses were not very friendly and snapped at passengers a couple of times.
Pros: Nice and helpful crew
Cons: Seats were very cramped. When I tilted my chair back to sleep, the people behind me went ballistic
Cons: Icelandair Changed flight to Air France at last minute. Stuck in CDG and will arrive in Dublin 5 hours later than I booked!
Pros: Crew was attentive and always helpful
Cons: First boarding had multiple confusing instructions about who could board when
Pros: Crew was fine. Seat was fine.
Cons: No food served unless you arranged - and paid - in advance. Not even a snack. On a 5+ hour flight.
The baggage fee for a first checked bag was pretty high, but at least the 70 pound weight limit was good. But I didn't need that.
Pros: Crew was fine. Seat was fine.
Cons: No food served unless you arranged - and paid - in advance. Not even a snack. On a 5+ hour flight. Also, baggage fee pretty high for a first checked bag.
Reroute the Flight
Pros: Due to delays I missed my connection for Newark, airline booked me for JFK which was after four hours. The airline lost my bag and five hour flight becomes 12hours
Flight delays
Pros: I missed my connection from Iceland to USA due to delayed departure from Ireland
Cons: iceland air was disappointing. i paid for a seat with extra leg room in the front of the plane and as i was boarding i got reassigned to the very last row of the plane. not cool at all. i probably will not fly iceland air again.
Cons: iceland air was disappointing. i paid for extra leg room in the front of the plane and as i was boarding i got a new seat assignment: last row. very much not cool at all. i likely will not fly this airline again.
Pros: Not crowded.
Cons: Food! I’ve never been on a 6+ hour flight where they didn’t serve any food!
Cons: Flew in a leased 767, 5+ hour flight. Seats had not been adjusted for US adults - very tight squeeze, both side to side and front to back, extremely uncomfortable. No in-flight entertainment (screens blank the whole trip), and minimal service - not even coffee. Terrible!!
Pros: It's just so nice on a long flight to not be jammed in like sardines!
Cons: Missing our original connection because Icelandair had to extract fuel, and having to wait an extra 4 hours meant we had a stressful leg to Chicago. The bus we booked had its last trip only 10 minutes after we landed and we just made it - not without some worry.
Cons: Changed seats and scattered our family well after we have checked in and got seats confirmation on boarding passes.
Cons: Wifi didn’t work
Cons: Wifi didn’t work
Pros: It was all a smooth operation. In particular I appreciated that since my flight from Chicago was delayed and I missed the original connection, as soon as I disembarked in Reykiavick I found an SMS saying that I had been moved to the next available flight, and they even gave me a food voucher.
Cons: They don't give you food on the flight unless you pay which in principle is not a bad thing, and makes for a quieter flight, because it's not the case that everybody is eating, and eating at same time. On the other hand on a long transatlantic flight even a small snack would be appreciated.
Pros: Smooth experience overall, from check-in to baggage claim. Crew was very nice. Economy seats had a fair amount of space.
Cons: No meal included on international flight.
Pros: Crew and food were amazing.
Cons: It was perfect.
Pros: Crew and food were amazing.
Cons: It was perfect.
Pros: Seating was very comfortable. Good entertainment system.
Pros: The crew was amazing and the service on board was above and beyond. Boarding fast and orderly and the seats are super
Cons: No food or snacks :(
Pros: Comfortable seats and complimentary blanket and pillow were a nice touch.
Cons: Late boarding call and slow boarding process made flight nearly an hour late taking off. Their staff needs to do a better job getting people on the plane quickly to avoid lateness.
Pros: The seat was good and the service was spot on
Cons: Nothing
Pros: Crew was attentive and always helpful
Cons: First boarding had multiple confusing instructions about who could board when
Pros: It's just so nice on a long flight to not be jammed in like sardines!
Cons: Missing our original connection because Icelandair had to extract fuel, and having to wait an extra 4 hours meant we had a stressful leg to Chicago. The bus we booked had its last trip only 10 minutes after we landed and we just made it - not without some worry.
Pros: The crew was great. I had read bad reports, but our experience was great.
Cons: Nothing , we greatly enjoyed our flight. It was another route to go to Europe and was very pleasant.
Cons: Horribly uncomfortable in coach. Leather seats not foot. Clothe would’ve been better. They’d keep you from sliding.
Pros: I liked my seat with more legroom. And there was very little turbulence.
Cons: I wish there was access to blankets, it was very cold by the window. A better screen design maybe.
Cons: 7.5 hours flight..not even a complimentary snack is offered!!
Pros: Helpful crew.
Cons: Disorganized check-in process. Information tableau showed 3 flights on different airlines to be checked in at Turkish Airlines area (#3). After 1 hr in line we were told that IcelandAir hasn't started check-in yet, and it would be at an opposite end of the same counter in a different line. Great!
Cons: 1) too hot. air conditioning could be better.
2) long waiting in lines during the boarding. the flight was delayed for 30 minutes
Pros: The connexion flight: only 15 minutes to reach the plane. I didn't think I could get it. But all the crew at the airport and on the lane were very professional.
Pros: The crew
Cons: Food on bord
Cons: More depth to seats, room to straighten shoulders while seated (and I’m small), breakfast on overseas flight. Hard to hear announcements over plane noise.
Cons: Need reasonable charge for checked bag, room so even a small person can sit with shoulders straight, breakfast on overseas flight. Seat depth has shrunk. Hard to hear announcements with airplane noise — air circulation?
Pros: Crew was kind, efficient, and helpful. Seating was very comfortable.
Cons: Entertainment was OK. Most movies did not have subtitles for the hearing impaired. All movies and TV shows should be accessible to those with sensory disabilities. Not fond of purchase food options.
Pros: Crew was friendly and helpful. I got some sleep on this red eye flight, surprisingly.
Cons: NA
Pros: Clean plane. Decent movie/TV selections on-board.
Cons: Stewardesses were not very friendly and snapped at passengers a couple of times.
Pros: Nice and helpful crew
Cons: Seats were very cramped. When I tilted my chair back to sleep, the people behind me went ballistic
Pros: Crew was fine. Seat was fine.
Cons: No food served unless you arranged - and paid - in advance. Not even a snack. On a 5+ hour flight. Also, baggage fee pretty high for a first checked bag.
Cons: Small not comfortable plane
Pros: Getting off the plane but even that wasn’t fast enough
Cons: Extra legroom seats are no different than normal seats. No meals served - everything is cash only except drinks. Flight attendants were rude. Bathroom was leaking - the sink and toilet weren’t working and when I told the attendant she walked in flushed the toilet and walked out w/out addressing issu
Pros: Nothing flight to and from Ireland were cancelled
Cons: Everything
Pros: That we made it safely.
Cons: Seats extremely uncomfortable. As soon as someone reclines the seat in front of you, all leg room is shot down. Crew was not top notch
Cons: My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation
Cons: Aircraft has TV equipment that is not functioning ,no phone chargers in the seats,dirty salon not even a snack!
Cons: The boarding is not made smoothly and it is confusing some times
Cons: The kindness of some members of the crew and better seat comfortability
Cons: They need to start checking in people earlier and have more people.
Cons: Late flight
Cons: Food and headphones are very expensive, and they don't tell passengers in advance the only food is for purchase.
Cons: Boarding was not very efficient.
Pros: Flight was cancelled and had to be rebooked, pushing our travel home back a day. No positives.
Cons: Work around the flight cancellation better to keep people on schedule.
Cons: Extremely poor communication about flight delays and missed connections. I’ll never fly icelandair again. Terrible experience.
Pros: Nothing
Cons: This survey is broken and keeps sending you back to step 1. Icelandair staff were full of misinformation. Chicken sandwich was full of shrimp, which is a major allergen.
Pros: Flight, once we got on one, was fine.
Cons: The delay of the first leg from Chicago resulted in missing the Stockholm leg by minutes. They didn’t hold the plane, but told us if we ran, we might make it. The gate was closed when we got there. Also, apparently chicken sandwiches in Iceland contain shrimp, which I’m allergic to.
Pros: Mostly on time, better than other flights
Cons: Boarding was a disaster - Reykjavik needs some serious re-tooling.
Pros: The flight was as close to as on time as any of the flight segments I had on this trip.
Cons: The boarding process was a disaster- the multiple parallel lines for different flights was a source of confusion and rife with line-cutters. Boarding everyone at once isn’t efficient and with a completely full flight results in delays and stupid behavior. Super unimpressed with Reykjavik airport.
Cons: The security system needs big up grade we left 40 minutes late due to it
Cons: The boarding organization and food service for a long flight
Cons: The boarding had no organization what so ever. No food service either.
Pros: Crew was courteous and helpful. Boarding was good. Planes were on time.
Cons: Planes rented and old. Pilots not as familiar with plane; interior deteriorating; seats too narrow; three men in a row had too broad shoulders to fit (could be easily fixed); under seat space dividers offset so not clear feet nor luggage space; whole plane smelled terrible— tone down fragrance
Pros: Boarding was good. Flights were on time and crew was courteous and helpful.
Cons: Planes were rented. Pilots not as familiar with plane; planes interior deteriorating; seats too narrow; three men in a row (could be easily fixed) had too broad of shoulders to fit comfortably; under seat storage dividers offset so not clear feet nor luggage space; both planes smelled terrible;
Cons: Icelandair Changed flight to Air France at last minute. Stuck in CDG and will arrive in Dublin 5 hours later than I booked!
Pros: Crew was fine. Seat was fine.
Cons: No food served unless you arranged - and paid - in advance. Not even a snack. On a 5+ hour flight.
The baggage fee for a first checked bag was pretty high, but at least the 70 pound weight limit was good. But I didn't need that.
Reroute the Flight
Pros: Due to delays I missed my connection for Newark, airline booked me for JFK which was after four hours. The airline lost my bag and five hour flight becomes 12hours
Flight delays
Pros: I missed my connection from Iceland to USA due to delayed departure from Ireland
Cons: iceland air was disappointing. i paid for a seat with extra leg room in the front of the plane and as i was boarding i got reassigned to the very last row of the plane. not cool at all. i probably will not fly iceland air again.
Cons: iceland air was disappointing. i paid for extra leg room in the front of the plane and as i was boarding i got a new seat assignment: last row. very much not cool at all. i likely will not fly this airline again.
Pros: Not crowded.
Cons: Food! I’ve never been on a 6+ hour flight where they didn’t serve any food!
Cons: Flew in a leased 767, 5+ hour flight. Seats had not been adjusted for US adults - very tight squeeze, both side to side and front to back, extremely uncomfortable. No in-flight entertainment (screens blank the whole trip), and minimal service - not even coffee. Terrible!!
Cons: Changed seats and scattered our family well after we have checked in and got seats confirmation on boarding passes.
Cons: Wifi didn’t work
Cons: Wifi didn’t work
