Traveller reviews
Overall rating
6.5
Good
Based on 941 reviews
Boarding
6.5
Comfort
6.3
Crew
7.6
Entertainment
6.7
Food
5.4
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Icelandair information
| IATA code | FI |
|---|---|
| Routes | 102 |
| Top route | Reykjavik Keflavik Intl to Kastrup Copenhagen |
| Airports served | 52 |
| Top airport | Reykjavik Keflavik Intl |
Icelandair traveller reviews
Pros
"Good selection of kids shows"
(in 56 reviews)
""However, the seats were comfortable.""
(in 132 reviews)
"The crew was very nice"
(in 564 reviews)
Cons
"There were not free snacks"
(in 641 reviews)
"Also seats were not comfortable."
(in 280 reviews)
"All airline seats are uncomfortable."
(in 26 reviews)
Recent reviews
Traveller rating
71
21
21
33
3
Find reviews that mention:
flight attendants
great flight
international flight
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4.0
Too warm on the plane
Reviewed Oct 2023review from
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8.0
I didn't have food nor entertainment. Lots of leg room and seat was comfortable
Reviewed Aug 2023review from
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6.0
Paying $75 for my bag is disgusting. Got off ground late so I missed my connections. Kept us waiting for passengers in the cold. Will not use them again.
Reviewed Jul 2023review from
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6.0
My biggest problem was the flight from KEF to DUB was delayed, which caused me to miss my connecting flight in DUB and we were forced into an unplanned 10-hour layover in DUB. Crew and boarding staff were all very friendly but this was a real inconvenience and especially uncomfortable for my disabled wife.
Reviewed Jun 2023review from
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2.0
Not much! This was my first flight with Iceland air and unfortunately it wasn’t what I have expected. My luggage is lost nothing as of yet where it was left. Not a good service at all!!
Reviewed Jun 2023review from
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10.0
Food and staff were excellent. Seats on Saga (business class) are comparable to domestic first class of US Airlines, regarding space and recline. Entertainment options had little international component.
Reviewed Jun 2023review from
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2.0
Flight delayed Delay to the gate upon arrival Baggage took more than an hour so we missed our connecting!!! Terrible experience!
Reviewed Mar 2023review from
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10.0
Great gourmet food, very clean and comfortable
Reviewed Mar 2023review from
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4.0
The seat size was more like a domestic than an international flight. In fact, i would compare the ammenities, quality and service to a short hall ryan air flight, which was unexpected for an international flight. The plane was extremely hot so sleeping was difficult. My biggest complaint was that they are very strict on carry on luggage only allowing it to weigh 10kg/22lb. I try to limit myself to a carryon so i don't have to mess with bagage claim, but the wieght restriction made it impossible. I have never had a carry on weight restriction (at least enforced) on an international flight. Will not be including them in future searches.
Reviewed Mar 2022review from
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10.0
There is no food without paying $. Only soft drinks are included in your fare.
Reviewed Mar 2022review from
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10.0
Some drinks and basic snack will be good. Water should be served at least once an hour. Blankets for folks who might be cold.
Reviewed Jul 2021review from
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8.0
Cons: was pwrfect
Reviewed Jun 2021review from
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10.0
Pros: Flight was relatively empty. Professional crew, comfortable seats
Cons: I think they skipped me with food service. Checking up on passengers who may have been sleeping would be nice. Headphones need to be purchased. Limited entertainment options.Reviewed Jun 2021review from
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10.0
Pros: Good selection of entertainment and food was good
Reviewed May 2021review from
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10.0
Cons: Communication about international COVID requirements before the day of departure.
Reviewed May 2021review from
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8.0
Pros: Easy flight, and boarded in the front and back of the plane. Made it easier and faster to get on.
Cons: They aren’t too clear in baggage charges. I got standard fare, but still had to pay for my checked bag for both ways.Reviewed Oct 2020review from
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10.0
Pros: Comfortable
Cons: NothingReviewed Aug 2020review from
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10.0
Pros: The crew was nice, however, they also give varying information. We had frequent flier tickets and when I checked in, the screen stated no extra charge for check in bags and I also called the customer service. When I got to the airport in Hamburg, they wanted to charge me $100 for a bag. I asked the lady behind the counter to call the main office because she said she has no authority to change the fee. I called the main office and had the person in office tell the agent at the airport that it is a mistake and that there is no charge.
Cons: Better communication between all aspects of the company.Reviewed Jul 2020review from
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7.0
Pros: My seat cushion was out of alignment so not great. But I like the two side seat configuration.
Cons: Boarding is a zoo. Board by row. It’s faster.Reviewed Mar 2020review from
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10.0
Pros: I liked the northern lights look after boarding upon introduction of the captain and crew members. Everyone was super personal and uninformed looked great. The best part was when they started boarding from the last row, which is the most logical and efficient way to do it
Reviewed Mar 2020review from
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6.3
Pros: Icelandair crew were very hospitable and accompodating
Cons: I have never sat in such a narrow seat. Literally could not put my hand down the side to pull out my seat belt. Two days later I still have sores from where the side of the seats hit my hips. Did not even provide complimentary peanuts.Reviewed Mar 2020review from
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9.6
Pros: Fast boarding and on time
Reviewed Mar 2020review from
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5.0
Pros: Got assisted to the plane by airport staff as I was in a wheelchair
Cons: Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointingReviewed Feb 2020review from
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5.3
Cons: Took far too long for drinks service into the flight. Almost 2 hours in before drinks came around to me
Reviewed Feb 2020review from
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5.0
Pros: Love the 757 fleet of Icelandair. Professional crew.
Cons: Every flight was late and no effort to do anything about it. Flying in the mid 400’s turned a 1hr 40min layover into a run for the connection. Far be it to use more fuel to deliver on your schedule. I’ve been on too many flights where the pilot found the gas pedal to make up for things on the ground to not think this is Icelandair policy and therefore will have a good chance of happening to me again with them.Reviewed Feb 2020review from
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10.0
Pros: AOK!
Reviewed Feb 2020review from
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10.0
Pros: Good experience overall, no issues at all
Reviewed Feb 2020review from
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6.0
Pros: No legroom
Cons: More legroom and snacks offeredReviewed Jan 2020review from
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8.8
Pros: Seat was comfortable, enough entertainment, staff is super nice
Cons: I was surprise that we were given food (i.e. sandwich) and blanket on the way to Iceland flight 614, but not on the way from Iceland flight 615. Still don't understand whyReviewed Jan 2020review from
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9.6
Pros: Crew and pilots were amazing. Very comfortable flight.
Cons: Cabin was a little to warm.Reviewed Jan 2020review from
Icelandair FAQs
What is Icelandair's carry-on size allowance?
On board Icelandair flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the Icelandair assistance team will most likely ask you to pay extra for checked luggage.
Where does Icelandair fly to?
Icelandair offers direct flights to 49 cities in 20 different countries. Copenhagen, Reykjavik, and London are the most popular cities covered by Icelandair.
What is Icelandair’s primary hub?
Icelandair concentrates most of its flight operations in Reykjavik.
How does KAYAK find such low prices on Icelandair flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Icelandair.
Flight status
Icelandair route map
Top airports served by Icelandair
- Reykjavik Keflavik Intl Airport (KEF)
- Kastrup Copenhagen Airport (CPH)
- Paris Charles de Gaulle Airport (CDG)
- New York John F Kennedy Intl Airport (JFK)
- Boston Logan Intl Airport (BOS)
- Seattle/Tacoma Intl Airport (SEA)
- Oslo Gardermoen Airport (OSL)
- London Heathrow Airport (LHR)
- Stockholm Arlanda Airport (ARN)
- Amsterdam Schiphol Airport (AMS)
- Frankfurt am Main Airport (FRA)
- Toronto Pearson Intl Airport (YYZ)
- Washington, D.C. Dulles Intl Airport (IAD)
- Chicago O'Hare Intl Airport (ORD)
- Dublin Airport (DUB)
Icelandair contact information
- FI IATA code
- +1 800 223 5500 Call
- icelandair.com Visit
Overview of Icelandair
When you decide to travel with Icelandair, you will be able to benefit from flights that go to over 15 different countries in both Europe and North America. If you are interested in visiting a European country, destinations such as the Netherlands, Belgium, Germany, and Denmark are all popular options, while many flights are also offered to various cities in Canada and the United States.
If you will be flying with this airline, you can choose from three classes: Economy Light, Economy, and Saga Class. While both Economy Light and Economy provide basic amenities, including free drinks and access to entertainment, they also have restrictions on checked baggage. To have access to additional services, opt to fly in Saga Class, an option that provides you with a free warm meal of your choice, as well as items like blankets, pillows, and headsets.
Icelandair has become known for having codeshares with several different international airlines, including companies such as Finnair, JetBlue, Sun Country Airlines, Alaska Airlines, and Aeroflot.
The airline has over 5 different types of planes in its fleet, all supplied by Boeing and many of the aircrafts named after famous Icelandic volcanoes. The Boeing 767-300ER is the company's largest plane. With a capacity for over 200 passengers, it's known for comfort and spaciousness. The Boeing 757-200 is most commonly used by the airline, as there are over 20 of these planes in its fleet, and it is an option that can fit over 130 passengers and is primarily used for flights within Europe.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.