Japan Airlines JL - Flights, Reviews & Cancellation Policy

Japan Airlines (JL)

Best airline

No. 1 airline in Japan

What travellers say about Japan Airlines

"The crew were very friendly"

Japan Airlines (JL)

Best airline boarding

No. 2 airline in Japan

What travellers say about Japan Airlines

"Great movie selection"

Japan Airlines (JL)

Best airline comfort

No. 1 airline in Japan

What travellers say about Japan Airlines

"Economy was surprisingly comfortable."

Japan Airlines (JL)

Best airline crew

No. 2 airline in Japan

What travellers say about Japan Airlines

"Best airline I have ever flown"

Japan Airlines (JL)

Best airline entertainment

No. 2 airline in Japan

What travellers say about Japan Airlines

"Their customer service is excellent!"

Japan Airlines (JL)

Best airline food

No. 1 airline in Japan

What travellers say about Japan Airlines

"Seats were comfortable enough."

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About

Japan Airlines information

IATA code	JL
Routes	302
Top route	Tokyo Haneda to Okinawa Naha
Airports served	83
Top airport	Tokyo Haneda

Japan Airlines traveller reviews

Pros

"Crew and service were outstanding!" (in 214 reviews)

""Crew was amazing, food was great"" (in 168 reviews)

"The crew were very friendly" (in 179 reviews)

Cons

"The food was not great." (in 147 reviews)

"The entertainment selection is really small." (in 23 reviews)

"Flight crew not too interactive" (in 190 reviews)

Traveller reviews

Overall rating

8.4 Excellent

Based on 1,538 reviews

Boarding

8.7

Comfort

8.3

Crew

8.9

Entertainment

8.3

Food

8.2

Recent reviews

Traveller rating

Find reviews that mention:

great flight

food was good

great service

crew was friendly

seats were comfortable

jal

premium economy

flight attendants were friendly

flight attendants

movie selection

business class

customer service

best airline

2.0

Pros: The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive.

Cons: I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation.

Reviewed Jun 2021

review from
10.0

Cons: Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊

Reviewed Jun 2021

review from
6.0

Cons: Waited way too long for my bags

Reviewed Jun 2021

review from
10.0

Pros: Nice staff

Cons: More Movies and TV shows

Reviewed May 2021

review from
10.0

Pros: Crew was amazing

Cons: Really enjoy the travel with JAL

Reviewed May 2021

review from
10.0

Pros: It was a great service overall!

Reviewed May 2021

review from
2.0

Cons: flight didn't even happen

Reviewed May 2021

review from
6.0

Pros: The seats were comfortable, the plane was empty so could move for comfort

Cons: The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing

Reviewed May 2021

review from
10.0

Pros: great crew

Cons: better breakfast or snack before arrival

Reviewed May 2021

review from
10.0

Pros: crew was amazing

Cons: nothing. amazing flight

Reviewed May 2021

review from
10.0

Pros: The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by.

Cons: The movie selection could have been much better for such a long flight.

Reviewed May 2021

review from
6.0

Pros: The seat was comfortable, the food was delicious and the aircraft was clean.

Cons: Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore.

Reviewed Apr 2021

review from
10.0

Pros: crew was excellent!

Reviewed Mar 2021

review from
2.0

Cons: I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket.

Reviewed Mar 2021

review from
10.0

Pros: Crew was very attentive. Plane was clean.

Cons: Bigger water bottles?

Reviewed Feb 2021

review from
10.0

Pros: The crew was amazing

Reviewed Feb 2021

review from
10.0

Pros: Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable.

Reviewed Feb 2021

review from
10.0

Cons: Menu options, movies

Reviewed Feb 2021

review from
8.0

Pros: Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia.

Cons: Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!).

Reviewed Jan 2021

review from
10.0

Cons: JAL cabin attendants and people from customer center were very professional and nice

Reviewed Dec 2020

review from
7.3

Cons: Flight crew not too interactive

Reviewed Oct 2020

review from
6.0

Cons: American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas....

Reviewed Jul 2020

review from
9.3

Cons: Needs more variety of movies

Reviewed Jul 2020

review from
9.3

Cons: More variety of movies

Reviewed Jul 2020

review from
8.6

Cons: Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice

Reviewed Feb 2020

review from
10.0

Pros: Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations.

Reviewed Feb 2020

review from
10.0

Pros: Every thing in airplane was wonderful. I would like to recommend this airline to my friends

Cons: You are best .

Reviewed Feb 2020

review from
8.0

Pros: Economy was surprisingly comfortable. Boarding and deplaning were very quick.

Cons: Not a ton of movies to choose from. Enough, but less than most domestic US flights.

Reviewed Feb 2020

review from
10.0

Pros: The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!

Cons: The food was a little bland, but that is nit picking. For airline food, it was very good.

Reviewed Feb 2020

review from
10.0

Pros: I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!

Reviewed Feb 2020

review from

Flight status

Arrivals Departures

Japan Airlines

Japan Airlines route map

Top airports served by Japan Airlines

Japan Airlines contact information

JL IATA code
800-852-6432 Call
JAL.com Visit

Overview of Japan Airlines

Although JAL is headquartered in Japan and has 4 primary airport hubs within the country, it travels to over 30 additional international destinations, with many of them being found in North America, Europe, Oceania, and Asia. For those interested in going to another country in Asia, you can choose from places such as China, Hong Kong, and South Korea. To go to Europe instead, you can fly to Italy, France, and Denmark.

When flying with this airline, there are four classes for you to choose from: Economy Class, Premium Economy Class, Business Class, and First Class. Economy Class and Premium Economy Class both provide basic services, but Premium Economy seats are larger and have additional legroom. If you fly Business Class, you will have a seat that folds into a twin bed, a gourmet meal, and free alcoholic beverages. First Class includes additional luxuries, such as a private sleeping pod and access to the airline lounge while waiting for your flight to board.

JAL is a member of oneworld, an airline alliance that includes companies such as Cathay Pacific, American Airlines, and British Airways. They also have code share agreements with many additional businesses, such as Fiji Airways, Air France, Iberia, and Qantas.

This airline has an extensive fleet of over 150 aircraft, with a majority of the planes either Boeing, Airbus, or Mitsubishi. The Boeing 737-800 is used most frequently by the company, as it is intended for middle-range flights and fits approximately 120 to 145 passengers. For larger international flights, the Boeing 777-300 is more commonly used, as it can fit up to 500 individuals.

Japan Airlines Cancellation Policy

As the situation changes with coronavirus (COVID-19), Japan Airlines will continually update its policies accordingly. Please contact Japan Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Japan Airlines policies here: Japan Airlines Travel Advisories & Policies

Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.

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Japan Airlines (JL)

Best airline

What travellers say about Japan Airlines

Japan Airlines (JL)

Best airline boarding

What travellers say about Japan Airlines

Japan Airlines (JL)

Best airline comfort

What travellers say about Japan Airlines

Japan Airlines (JL)

Best airline crew

What travellers say about Japan Airlines

Japan Airlines (JL)

Best airline entertainment

What travellers say about Japan Airlines

Japan Airlines (JL)

Best airline food

What travellers say about Japan Airlines

Find cheap flights on Japan Airlines

Japan Airlines information

Japan Airlines traveller reviews

Pros

Cons

Traveller reviews

Overall rating

Recent reviews

Traveller rating

Flight status

Japan Airlines route map

Top airports served by Japan Airlines

Japan Airlines contact information

Overview of Japan Airlines

Japan Airlines Cancellation Policy