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Pros: friendliness

Cons: food

Cons: The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying.

Pros: I was on board with my 4 months old baby. The crew was so kind, they helps me a lot.

Cons: N/A

Pros: Everything.

Cons: The chairs were just a little uncomfortable, too firm, but everything else made up for it.

Pros: Crew members are extremely friendly and the seat has more leg room.

Cons: in flight entertainment can add more movie and TV shows.

Pros: Everything. I always enjoy my flights with JAL.

Pros: JAL flight crew were excellent and friendly

Cons: nothing

Pros: Movies

Cons: I am satisfied with AA overall.

Cons: Wider arm rests

Pros: Wonderful crew

Pros: the selection of beverages and the crew are very friendly and helpful

Cons: Selection of entertainment

Pros: The crew and food both are amazing.

Pros: All of the crews were polite and friendly, and the food was tasty.

Cons: If there're more variety of movies, that would be great.

Pros: The crews were very kind and helpful.

Pros: Soo Much Food! Crew was very polite and helpful.

Cons: They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter.

Pros: Lots of Leg room

Pros: Flight attendants are so courteous and professional!

Cons: Great flight!

Pros: Great food. Excellent cleanliness

Pros: All exquisite dishes they served were excellent !

Pros: very good

Pros: The crew was amazing. The meal choices were great !

Pros: The crew was absolutely amazing!

Cons: I think everything was amazing

Pros: even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite

Pros: JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable.

Cons: N/A

Pros: I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were.

Cons: The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch.

Pros: The food and legroom

Cons: More movies :)

Pros: The meals were an experience in itself. It felt like I was at a 5 star restaurant.

Cons: The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo.

Pros: Crew was very nice and did a great job. Comfy seat. Smooth flight!

Pros: Easy boarding. Very nice crew.

Cons: I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!

Cons: PA announcements could have been louder. I also had difficulty understanding when I could hear the English words.

Pros: Food was good. Good leg room. Smooth flight.

Pros: The EMIRATES flight was nice. Japan airlines has good leg room.

Pros: the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch.

Cons: In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!

Pros: Quick flight

Cons: None

Cons: Great experience all around. Need to improve access customer service support.

Pros: Food was amazing and stewardess courtesy to passengers.

Pros: The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing

Pros: I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was.

Cons: Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent.

Pros: The crew provided excellent service and the food is really great.

Cons: My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat.