Guest reviews
Overall rating
8.7
Excellent
Based on 3,933 reviews
Boarding
8.9
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
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Japan Airlines information
| IATA code | JL |
|---|---|
| Routes | 290 |
| Top route | Okinawa Naha to Tokyo Haneda |
| Airports served | 90 |
| Top airport | Tokyo Haneda |
Japan Airlines traveller reviews
Recent reviews
- All reviews
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- Negative
Find reviews that mention:
customer service
leg room
business class
good food
great service
movie selection
flight crew
gluten free
best airline
comfortable flight
seats were comfortable
service from the flight attendants
-
8.0
Pros: Everything
Cons: Nothing
review from
-
9.6
Best Economy Experience Ever
Pros: From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight.
review from
-
8.6
Pros: Two choices of meal and friendlier staff. Props to JAL.
review from
-
9.0
By far my best airline experience
Pros: Two choices of meal, friendlier staff, better head cushion. Props to JAL.
review from
-
10.0
Pros: Perfect in all aspects. Will use them again for all my flights.
review from
-
10.0
Pros: Politeness.
review from
-
10.0
Pros: Service was excellent. Premium economy seats well worth the few extra $$.
review from
-
10.0
Great Airline
Pros: The food the service and the staff
review from
-
10.0
JAL great airline
Pros: The food the service and flight was great
review from
-
10.0
Service
Pros: The service are great!
review from
-
4.0
Flight was delayed
Cons: No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy
review from
-
4.3
Cheap but basic
Cons: Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai.
review from
-
9.6
Best Economy Experience Ever
Pros: From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight.
review from
-
8.6
Pros: Two choices of meal and friendlier staff. Props to JAL.
review from
-
9.0
By far my best airline experience
Pros: Two choices of meal, friendlier staff, better head cushion. Props to JAL.
review from
-
10.0
Pros: Perfect in all aspects. Will use them again for all my flights.
review from
-
10.0
Pros: Politeness.
review from
-
10.0
Pros: Service was excellent. Premium economy seats well worth the few extra $$.
review from
-
10.0
Great Airline
Pros: The food the service and the staff
review from
-
10.0
JAL great airline
Pros: The food the service and flight was great
review from
-
10.0
Service
Pros: The service are great!
review from
Flight status
Japan Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
942
Tamuning
GUM
Tokyo
NRT
200
Nagoya
NGO
Tokyo
HND
2810
Aomori
AOJ
Sapporo
CTS
3724
Amami
ASJ
Kagoshima
KOJ
178
Yamagata
GAJ
Tokyo
HND
2215
Osaka
ITM
Sendai
SDJ
2877
Niigata
KIJ
Sapporo
CTS
158
Misawa
MSJ
Tokyo
HND
941
Tokyo
NRT
Tamuning
GUM
2713
Sapporo
CTS
Ozora
MMB
3591
Fukuoka
FUK
Matsuyama
MYJ
2748
Hakodate
HKD
Sapporo
OKD
2051
Osaka
ITM
Fukuoka
FUK
2233
Osaka
ITM
Yamagata
GAJ
2247
Osaka
ITM
Niigata
KIJ
2371
Osaka
ITM
Nagasaki
NGS
2382
Kumamoto
KMJ
Osaka
ITM
2366
Ōita
OIT
Osaka
ITM
2903
Sendai
SDJ
Sapporo
CTS
2890
Okushiri
OIR
Hakodate
HKD
524
Sapporo
CTS
Tokyo
HND
3563
Fukuoka
FUK
Tokushima
TKS
529
Tokyo
HND
Sapporo
CTS
2123
Osaka
ITM
Hakodate
HKD
3084
Nagoya
NGO
Tokyo
NRT
556
Asahikawa
AKJ
Tokyo
HND
193
Tokyo
HND
Komatsu
KMQ
569
Tokyo
HND
Ozora
MMB
159
Tokyo
HND
Misawa
MSJ
2442
Miyazaki
KMI
Osaka
ITM
540
Kushiro
KUH
Tokyo
HND
3049
Tokyo
NRT
Sapporo
CTS
2861
Sapporo
OKD
Kushiro
KUH
3684
Amami
ASJ
Fukuoka
FUK
658
Amami
ASJ
Tokyo
HND
2464
Amami
ASJ
Osaka
ITM
2828
Akita
AXT
Sapporo
CTS
34
Bangkok
BKK
Tokyo
HND
728
Bangkok
BKK
Osaka
KIX
738
Bangkok
BKK
Nagoya
NGO
708
Bangkok
BKK
Tokyo
NRT
88
Guangzhou
CAN
Tokyo
HND
46
Paris
CDG
Tokyo
HND
726
Jakarta
CGK
Tokyo
NRT
2803
Sapporo
CTS
Aomori
AOJ
2827
Sapporo
CTS
Akita
AXT
3510
Sapporo
CTS
Fukuoka
FUK
2833
Sapporo
CTS
Hanamaki
HNA
2872
Sapporo
CTS
Niigata
KIJ
2900
Sapporo
CTS
Sendai
SDJ
828
Dalian
DLC
Tokyo
NRT
408
Frankfurt am Main
FRA
Tokyo
NRT
3681
Fukuoka
FUK
Amami
ASJ
2056
Fukuoka
FUK
Osaka
ITM
3587
Fukuoka
FUK
Kochi
KCZ
3631
Fukuoka
FUK
Miyazaki
KMI
2234
Yamagata
GAJ
Osaka
ITM
90
Seoul
GMP
Tokyo
HND
752
Hanoi
HAN
Tokyo
NRT
2891
Hakodate
HKD
Okushiri
OIR
2830
Hanamaki
HNA
Sapporo
CTS
555
Tokyo
HND
Asahikawa
AKJ
151
Tokyo
HND
Aomori
AOJ
31
Tokyo
HND
Bangkok
BKK
87
Tokyo
HND
Guangzhou
CAN
45
Tokyo
HND
Paris
CDG
179
Tokyo
HND
Yamagata
GAJ
95
Tokyo
HND
Seoul
GMP
111
Tokyo
HND
Osaka
ITM
541
Tokyo
HND
Kushiro
KUH
43
Tokyo
HND
London
LHR
231
Tokyo
HND
Okayama
OKJ
85
Tokyo
HND
Shanghai
PVG
79
Tokyo
HND
Ho Chi Minh City
SGN
213
Tokyo
HND
Shirahama
SHM
35
Tokyo
HND
Singapore
SIN
455
Tokyo
HND
Tokushima
TKS
2153
Osaka
ITM
Aomori
AOJ
2173
Osaka
ITM
Akita
AXT
2019
Osaka
ITM
Sapporo
CTS
2185
Osaka
ITM
Hanamaki
HNA
126
Osaka
ITM
Tokyo
HND
2347
Osaka
ITM
Izumo
IZO
2441
Osaka
ITM
Miyazaki
KMI
2389
Osaka
ITM
Kumamoto
KMJ
2411
Osaka
ITM
Kagoshima
KOJ
2163
Osaka
ITM
Misawa
MSJ
2301
Osaka
ITM
Matsuyama
MYJ
2367
Osaka
ITM
Ōita
OIT
2331
Osaka
ITM
Okinoshima
OKI
280
Izumo
IZO
Tokyo
HND
2342
Izumo
IZO
Osaka
ITM
3588
Kochi
KCZ
Fukuoka
FUK
496
Kochi
KCZ
Tokyo
HND
812
Kaohsiung
KHH
Tokyo
NRT
2246
Niigata
KIJ
Osaka
ITM
727
Osaka
KIX
Bangkok
BKK
2505
Osaka
KIX
Sapporo
CTS
220
Osaka
KIX
Tokyo
HND
897
Osaka
KIX
Shanghai
PVG
813
Osaka
KIX
Taipei
TPE
3642
Miyazaki
KMI
Fukuoka
FUK
694
Miyazaki
KMI
Tokyo
HND
182
Komatsu
KMQ
Tokyo
HND
3729
Kagoshima
KOJ
Amami
ASJ
2404
Kagoshima
KOJ
Osaka
ITM
3791
Kagoshima
KOJ
Tokunoshima
TKN
2864
Kushiro
KUH
Sapporo
OKD
724
Kuala Lumpur
KUL
Tokyo
NRT
44
London
LHR
Tokyo
HND
774
Melbourne
MEL
Tokyo
NRT
2714
Ozora
MMB
Sapporo
CTS
742
Manila
MNL
Tokyo
NRT
2816
Misawa
MSJ
Sapporo
OKD
3602
Matsuyama
MYJ
Fukuoka
FUK
2306
Matsuyama
MYJ
Osaka
ITM
737
Nagoya
NGO
Bangkok
BKK
3105
Nagoya
NGO
Sapporo
CTS
883
Nagoya
NGO
Shanghai
PVG
821
Nagoya
NGO
Taipei
TPE
2374
Nagasaki
NGS
Osaka
ITM
707
Tokyo
NRT
Bangkok
BKK
725
Tokyo
NRT
Jakarta
CGK
827
Tokyo
NRT
Dalian
DLC
407
Tokyo
NRT
Frankfurt am Main
FRA
751
Tokyo
NRT
Hanoi
HAN
811
Tokyo
NRT
Kaohsiung
KHH
723
Tokyo
NRT
Kuala Lumpur
KUL
773
Tokyo
NRT
Melbourne
MEL
741
Tokyo
NRT
Manila
MNL
877
Tokyo
NRT
Shanghai
PVG
759
Tokyo
NRT
Ho Chi Minh City
SGN
711
Tokyo
NRT
Singapore
SIN
809
Tokyo
NRT
Taipei
TPE
572
Obihiro
OBO
Tokyo
HND
672
Ōita
OIT
Tokyo
HND
2749
Sapporo
OKD
Hakodate
HKD
2817
Sapporo
OKD
Misawa
MSJ
2883
Sapporo
OKD
Rishiri
RIS
2332
Okinoshima
OKI
Osaka
ITM
86
Shanghai
PVG
Tokyo
HND
898
Shanghai
PVG
Osaka
KIX
884
Shanghai
PVG
Nagoya
NGO
874
Shanghai
PVG
Tokyo
NRT
2882
Rishiri
RIS
Sapporo
OKD
70
Ho Chi Minh City
SGN
Tokyo
HND
750
Ho Chi Minh City
SGN
Tokyo
NRT
38
Singapore
SIN
Tokyo
HND
712
Singapore
SIN
Tokyo
NRT
3796
Tokunoshima
TKN
Kagoshima
KOJ
3564
Tokushima
TKS
Fukuoka
FUK
452
Tokushima
TKS
Tokyo
HND
816
Taipei
TPE
Osaka
KIX
822
Taipei
TPE
Nagoya
NGO
802
Taipei
TPE
Tokyo
NRT
3087
Tokyo
NRT
Nagoya
NGO
7
Boston
BOS
Tokyo
NRT
11
Dallas
DFW
Tokyo
NRT
6
Tokyo
HND
New York
JFK
2
Tokyo
HND
San Francisco
SFO
5
New York
JFK
Tokyo
HND
3
New York
JFK
Tokyo
NRT
60
Osaka
KIX
Los Angeles
LAX
69
Los Angeles
LAX
Osaka
KIX
61
Los Angeles
LAX
Tokyo
NRT
8
Tokyo
NRT
Boston
BOS
12
Tokyo
NRT
Dallas
DFW
4
Tokyo
NRT
New York
JFK
62
Tokyo
NRT
Los Angeles
LAX
10
Tokyo
NRT
Chicago
ORD
66
Tokyo
NRT
San Diego
SAN
18
Tokyo
NRT
Vancouver
YVR
9
Chicago
ORD
Tokyo
NRT
65
San Diego
SAN
Tokyo
NRT
1
San Francisco
SFO
Tokyo
HND
17
Vancouver
YVR
Tokyo
NRT
320
Fukuoka
FUK
Tokyo
HND
772
Sydney
SYD
Tokyo
NRT
144
Aomori
AOJ
Tokyo
HND
2152
Aomori
AOJ
Osaka
ITM
168
Akita
AXT
Tokyo
HND
2174
Akita
AXT
Osaka
ITM
2000
Sapporo
CTS
Osaka
ITM
2506
Sapporo
CTS
Osaka
KIX
3106
Sapporo
CTS
Nagoya
NGO
3040
Sapporo
CTS
Tokyo
NRT
740
New Delhi
DEL
Tokyo
NRT
3515
Fukuoka
FUK
Sapporo
CTS
3523
Fukuoka
FUK
Hanamaki
HNA
3052
Fukuoka
FUK
Tokyo
NRT
3537
Fukuoka
FUK
Sendai
SDJ
266
Hiroshima
HIJ
Tokyo
HND
588
Hakodate
HKD
Tokyo
HND
2124
Hakodate
HKD
Osaka
ITM
3526
Hanamaki
HNA
Fukuoka
FUK
2180
Hanamaki
HNA
Osaka
ITM
659
Tokyo
HND
Amami
ASJ
167
Tokyo
HND
Akita
AXT
315
Tokyo
HND
Fukuoka
FUK
267
Tokyo
HND
Hiroshima
HIJ
589
Tokyo
HND
Hakodate
HKD
283
Tokyo
HND
Izumo
IZO
493
Tokyo
HND
Kochi
KCZ
225
Tokyo
HND
Osaka
KIX
371
Tokyo
HND
Kitakyushu
KKJ
691
Tokyo
HND
Miyazaki
KMI
633
Tokyo
HND
Kumamoto
KMJ
651
Tokyo
HND
Kagoshima
KOJ
431
Tokyo
HND
Matsuyama
MYJ
209
Tokyo
HND
Nagoya
NGO
615
Tokyo
HND
Nagasaki
NGS
577
Tokyo
HND
Obihiro
OBO
667
Tokyo
HND
Ōita
OIT
917
Tokyo
HND
Okinawa
OKA
487
Tokyo
HND
Takamatsu
TAK
291
Tokyo
HND
Ube
UBJ
8791
Honolulu
HNL
Osaka
KIX
793
Honolulu
HNL
Nagoya
NGO
785
Honolulu
HNL
Tokyo
NRT
2465
Osaka
ITM
Amami
ASJ
3006
Osaka
ITM
Tokyo
NRT
792
Osaka
KIX
Honolulu
HNL
374
Kitakyushu
KKJ
Tokyo
HND
634
Kumamoto
KMJ
Tokyo
HND
779
Kailua-Kona
KOA
Tokyo
NRT
652
Kagoshima
KOJ
Tokyo
HND
566
Ozora
MMB
Tokyo
HND
2164
Misawa
MSJ
Osaka
ITM
434
Matsuyama
MYJ
Tokyo
HND
794
Nagoya
NGO
Honolulu
HNL
614
Nagasaki
NGS
Tokyo
HND
749
Tokyo
NRT
New Delhi
DEL
786
Tokyo
NRT
Honolulu
HNL
770
Tokyo
NRT
Kailua-Kona
KOA
771
Tokyo
NRT
Sydney
SYD
916
Okinawa
OKA
Tokyo
HND
2084
Okinawa
OKA
Osaka
ITM
232
Okayama
OKJ
Tokyo
HND
3538
Sendai
SDJ
Fukuoka
FUK
2202
Sendai
SDJ
Osaka
ITM
474
Takamatsu
TAK
Tokyo
HND
296
Ube
UBJ
Tokyo
HND
214
Shirahama
SHM
Tokyo
HND
841
Nagoya
NGO
Tianjin
TSN
20
Beijing
PEK
Tokyo
HND
840
Tianjin
TSN
Nagoya
NGO
25
Tokyo
HND
Beijing
PEK
3057
Tokyo
NRT
Fukuoka
FUK
3005
Tokyo
NRT
Osaka
ITM
957
Tokyo
NRT
Busan
PUS
958
Busan
PUS
Tokyo
NRT
96
Taipei
TSA
Tokyo
HND
736
Hong Kong
HKG
Tokyo
NRT
99
Tokyo
HND
Taipei
TSA
860
Beijing
PEK
Tokyo
NRT
735
Tokyo
NRT
Hong Kong
HKG
869
Tokyo
NRT
Beijing
PEK
26
Hong Kong
HKG
Tokyo
HND
29
Tokyo
HND
Hong Kong
HKG
81
Tokyo
HND
Shanghai
SHA
82
Shanghai
SHA
Tokyo
HND
3403
Hiroshima
HIJ
Sapporo
CTS
414
Helsinki
HEL
Tokyo
NRT
2087
Osaka
ITM
Okinawa
OKA
413
Tokyo
NRT
Helsinki
HEL
3406
Sapporo
CTS
Hiroshima
HIJ
422
Moscow
DME
Tokyo
NRT
421
Tokyo
NRT
Moscow
DME
Top flight routes
Top airports served by Japan Airlines
- Tokyo Haneda Airport (HND)
- Osaka Itami Airport (ITM)
- Tokyo Narita Airport (NRT)
- Sapporo Chitose Airport (CTS)
- Fukuoka Airport (FUK)
- Kagoshima Airport (KOJ)
- Miyazaki Airport (KMI)
- Nagoya Chubu Centrair Intl & other airports Airport (NGO)
- Okinawa Naha Airport (OKA)
- Osaka Kansai International Airport (KIX)
- Sendai Airport (SDJ)
- Matsuyama Airport (MYJ)
- Kumamoto Airport (KMJ)
- Aomori Airport (AOJ)
- Nagasaki Airport (NGS)
Japan Airlines contact information
- JL IATA code
- 800-852-6432 Call
- JAL.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
