Traveller reviews
Overall rating
8.4
Excellent
Based on 1,610 reviews
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.2
Food
8.1
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Japan Airlines information
| IATA code | JL |
|---|---|
| Routes | 300 |
| Top route | Okinawa Naha to Tokyo Haneda |
| Airports served | 83 |
| Top airport | Tokyo Haneda |
Japan Airlines traveller reviews
Pros
"Crew and service were outstanding!"
(in 214 reviews)
""Crew was amazing, food was great""
(in 168 reviews)
"The crew were very friendly"
(in 179 reviews)
Cons
"The food was not great."
(in 147 reviews)
"The entertainment selection is really small."
(in 23 reviews)
"Flight crew not too interactive"
(in 190 reviews)
Recent reviews
Traveller rating
1169
214
75
88
2
Find reviews that mention:
great flight
food was good
great service
crew was friendly
seats were comfortable
jal
premium economy
flight attendants were friendly
flight attendants
movie selection
business class
customer service
best airline
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10.0
The JAL staff were all great at SFO and Haneda. I highly recommend JAL. I know I will be looking out for future flights with JAL. The food was very good as well as the snacks they prepared. Entertainment ok, the movie selection was ok. If JAL could add usbc charging that would be great. Also Bluetooth connectivity to the entertainment system would awesome. The headset connectivity was not great. High pitched noise came out if the headset. I did have trouble contacting JAL support while in Japan. I needed information about Covid testing for my return to the US. Basically no one picked up the phone. I ended up paying a lot of money for Covid testing when I could have paid less if I could have confirmed some information over the phone. Hopefully the US stops requiring Covid testing for entering the US or cheaper options become available. $160 x 4 was no fun!!
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10.0
duaration shortest
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10.0
Shortest
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10.0
Great overall
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10.0
Highly efficient and great service
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8.0
JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
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8.0
Same very helpful crews good job
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8.0
Crew had been helpful all the time
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10.0
Perfect service and very nice staff I will fly with Japan airlines every time if I go back Thailand thank you very much
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10.0
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
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2.0
Same as above
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10.0
Same as above
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2.0
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
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8.0
Very nice crew.
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10.0
Short flight with minimal services. I have no complaints. The staff were very, very good.
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6.0
Same thing about the seats. Why can I select seats and then those choices not be honored?
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6.0
Most of my selected seats were changed to seats I did not want.
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2.0
Flight was delayed. Food is not good. Crew are confuse and it’s not Japan airlines that I know of.
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2.0
Flight was delayed. Food is not good. Crew are confused
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2.0
I like the airlines but because I used to fly with Japan airlines.this time not much entertainment and delayed flights and not comfortable compare to my previous flight. Food is not good. Flight attendant are confuse. I had to help other rider because they skip to serve him food.Over all is not Japan airlines that I used to ride.
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4.0
cramped seating, no entertainment, no meal despite the website ensuring it. The baggage crew dented my hard shell bag.
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2.0
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
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6.0
They are all good,but can’t compare with Japanese airlines
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10.0
The service of this flight was wonderful, I love all of them
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4.0
Gate folks had trouble maintaining order during birding. Terrible experience. Flight ok. Food not the best. Deplaning ok.
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8.0
Had not flied in a while. Overall ok. But it is frustrating when there are multiple fingers in the equation. Jim
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10.0
Great flight. everything was good but food. Pasta for breakfast. Beef flavor dish(not much beef to be found) with rice and couple of small salads.
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8.0
JAL is a very good airlines. However they insist on mostly Japanese language entertainment, with some Hollywood movies. Food is OK. I prefer traditional breakfast like eggs, bread, sausage, omelate etc. But not pasta..which I got during Tokyo Seattle flight. Also their lunch dinner entries were not western, at least they can have that option. They have good Miso soup.
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8.0
There was a delay in our departure as they waited for transfer passengers. However, we arrived at LAX as scheduled.
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8.0
I would fly this airline again, I would consider one step upgrade from economy for a flight over 5hrs but at 6ft I was still comfortable in economy
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Japan Airlines FAQs
What is Japan Airlines' carry-on size allowance?
Where does Japan Airlines fly to?
What is Japan Airlines’ primary hub?
How does KAYAK find such low prices on Japan Airlines flights?
Flight status
Japan Airlines route map
Top airports served by Japan Airlines
- Tokyo Haneda Airport (HND)
- Osaka Itami Airport (ITM)
- Sapporo Chitose Airport (CTS)
- Fukuoka Airport (FUK)
- Tokyo Narita Airport (NRT)
- Kagoshima Airport (KOJ)
- Miyazaki Airport (KMI)
- Okinawa Naha Airport (OKA)
- Sendai Airport (SDJ)
- Aomori Airport (AOJ)
- Kumamoto Airport (KMJ)
- Nagoya Chubu Centrair Intl Airport (NGO)
- Matsuyama Airport (MYJ)
- Osaka Kansai Intl Airport (KIX)
- Nagasaki Airport (NGS)
Japan Airlines contact information
- JL IATA code
- 800-852-6432 Call
- JAL.com Visit
Overview of Japan Airlines
Although JAL is headquartered in Japan and has 4 primary airport hubs within the country, it travels to over 30 additional international destinations, with many of them being found in North America, Europe, Oceania, and Asia. For those interested in going to another country in Asia, you can choose from places such as China, Hong Kong, and South Korea. To go to Europe instead, you can fly to Italy, France, and Denmark.
When flying with this airline, there are four classes for you to choose from: Economy Class, Premium Economy Class, Business Class, and First Class. Economy Class and Premium Economy Class both provide basic services, but Premium Economy seats are larger and have additional legroom. If you fly Business Class, you will have a seat that folds into a twin bed, a gourmet meal, and free alcoholic beverages. First Class includes additional luxuries, such as a private sleeping pod and access to the airline lounge while waiting for your flight to board.
JAL is a member of oneworld, an airline alliance that includes companies such as Cathay Pacific, American Airlines, and British Airways. They also have code share agreements with many additional businesses, such as Fiji Airways, Air France, Iberia, and Qantas.
This airline has an extensive fleet of over 150 aircraft, with a majority of the planes either Boeing, Airbus, or Mitsubishi. The Boeing 737-800 is used most frequently by the company, as it is intended for middle-range flights and fits approximately 120 to 145 passengers. For larger international flights, the Boeing 777-300 is more commonly used, as it can fit up to 500 individuals.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.