Guest reviews
Overall rating
6.9
Good
Based on 2,442 reviews
Boarding
7.1
Comfort
6.9
Crew
7.4
Entertainment
6.3
Food
6.8
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Jet Airways traveller reviews
Pros
"Friendly great food good movies."
(in 27 reviews)
"Excellent service and courteous cabin crew."
(in 14 reviews)
"flight crew was very polite and attentive."
(in 13 reviews)
Cons
"Leg room, old outdated plane."
(in 7 reviews)
"The staff was rude as well."
(in 3 reviews)
"Very ordinary meals, not business class quality."
(in 4 reviews)
Recent reviews
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Find reviews that mention:
business class
boarding process
ground staff
check-in counter
great flight
leg room
flight crew
flight attendants
extra baggage
good food
international flight
excellent service
flight was cancelled
special meal
good experience
friendly crew
international travel
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3.6
Cons: The airplane was very warm and there was no air circulation
review from
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10.0
Pros: Everything
review from
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4.6
Pros: Jet Airways Crew not friendly at all and not courteous at all...
Cons: The professionalism of the crew...
review from
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2.0
Cons: Sanitation was non existent. Plane could have used a nice ckeaning
review from
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2.6
Pros: Nothing really.
Cons: The aircraft was old. The screen quality was terrible. It would not stay up and would fall and hit my knee. Most airlines provide a menu so you know what services will take place and when. This aircraft had none of that.
review from
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2.0
Cons: U guys confirmed the ticket but when I went to the airport the flight was already cancelled
review from
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4.3
Pros: Early arrival of flight. Prompt baggage delivery. Good experience checking in.
Cons: Food that I could eat! And poor experience with security screening of baggage and second security check by the airline.
review from
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3.3
Pros: Nothing much to like.
Cons: Very cramped up seating. Entertainment system not working. Food quality pathetic.
review from
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7.3
Cons: Wifi
review from
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4.0
Pros: Flight was late everyone on the flight was given a sandwich of choice but me the flight attendant said my ticket didn't include any food
review from
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8.0
Cons: Food.
review from
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3.6
Pros: Nothing really
Cons: Cramped seats; food was subpar and uncooked rice. Movie selection is old and needs to be refreshed
review from
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0.0
Cons: Being in time would be a start. First the flight times were changed from 7:45 am to 10:50 am and now it is 11:03 am and there is no indication when the flight is coming
review from
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10.0
Pros: Excellent ground staff and amazing in flight crew
review from
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2.0
Pros: Nothing because I canceled my flight on priceline.com
Cons: Nothing because I canceled my flight on priceline.com
review from
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9.0
Pros: Crew amazing and seat comfortable
Cons: Overall is good
review from
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5.0
Pros: Friendly crew
Cons: Amount of knee room in seat, quality of food wasn’t great either
review from
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4.3
Cons: In flight entertainment was broken. Crew clueless to solve issue. Seats very uncomfortable. Airline has deteriorated since previous flights I have taken with it.
review from
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2.0
Pros: As many complet not proper reply from your side
review from
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4.3
Pros: Delhi Mumbai London in jet I ws not happy at all with in flight service and I am a gold member of jet They don't care : virgin ws amazing from London to washington:
review from
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5.3
Pros: clean plane
Cons: power outlets, better food, more space between seat rows
review from
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6.0
Pros: Efficient service and boarding
Cons: Really old plane with questionable maintenance
review from
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9.6
Pros: Ok
Cons: Ok
review from
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8.6
Pros: The seat was good. The crew were kind and courteous.
Cons: The flight was full and boarding was chaotic. It seemed to take forever.
review from
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8.6
Pros: Yes
Cons: More leg space
review from
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6.0
Pros: Quick check in Check in staff at Changi was helpful. Quick boarding
Cons: One of the crew members literally threw the water bottle at me when I asked for it. Lack of courtesy.
review from
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5.3
Pros: The in-flight crew good. Service good. The lounge good.
Cons: The check in at Mumbai airport poor. Woman not friendly or attentive. Not professional. She wanted to play on her phone instead. Overcharged for excess luggage. Ticket did not show correct terminal! Put it! My suitcase was damaged on arrival and no staff on arrival to handle matter.
review from
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9.2
Cons: More leg riom
review from
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9.6
Pros: Good experience
Cons: Food
review from
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8.3
Pros: Overall it was a good experience
Cons: Boarding
review from
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9.0
Pros: Crew and support
Cons: The food could have been better and the comfort in stead or spaces needs more work
review from
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10.0
Pros: Amazing crew. Excellent food and beverages. On time departure and arrival.
review from
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9.6
Pros: Amazing crew. Excellent food and beverages. On time departures and arrival.
review from
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7.6
Cons: Boarding process was chaotic. The flight was full and everyone wanted to board the plane at the same time.
review from
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6.4
Pros: Allow guitars on board.
Cons: Messy check-in and boarding.
review from
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6.0
Cons: Check in person was very rude
review from
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10.0
Pros: ...
Cons: ...
review from
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5.3
Pros: Not
Cons: May be
review from
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7.0
Cons: The food could have been better. Also, we didn’t receive our bags upon arrival in SFO.
review from
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2.0
Pros: Nothing
Cons: Dirty and crew is not polite
review from
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10.0
Pros: Yes.
review from
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8.6
A good flight
Pros: Check-in and boarding were very quick.
Cons: The flight felt a bit cramped. I was not happy about the lack of onboard entertainment. I did not want to use my device to stream for several hours as it would consume a lot of battery power.
review from
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4.6
Pros: It was a typical economy flight.
Cons: Entertainment choices were limited and the system difficult to use. The food was pretty awful, even for an economy flight.
review from
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7.6
Cons: I’m 6’ tall, and the seats were too short to be comfortable.
review from
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7.3
Cons: My pillow was so dirty that I didn’t dare use it. It’s a long high flight, and thus very cold. The blanket was much thinner than SLC—> AMS
review from
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5.0
Cons: Cramped cabin
review from
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2.0
Cons: no wheel chair was provided for my husband and crew did not bother. have complained to the singapore office and jet airways complain no. yesterday. so far no one has called back nor any apology. he was struggling to walk as he s an asthama patient at changi general hospital
review from
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2.0
Cons: No wheel chair was provided for my husband and the crew did nothing to get us one. I have complained to the Singapore office and airport no too. My struggled all the way to the taxi stand. As it is he is already an asthma patient. I met the crew at the immigration and they walked away.
review from
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7.3
New planes please
Pros: I love the crew. They go out of their way to make you as comfortable as possible, even though, I'm sure, they have other things to worry about.
Cons: New aircrafts please. So I can charge my tablet or mobile and keep myself entertained. And since we are on entertainment, I think it is time for a review of your selection.
review from
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8.3
Legroom
Pros: Crisp boarding
Cons: The legroom is appalling!
review from
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2.0
Pros: Nothing
Cons: Creemw fighting with the passengers. Flight getting delayed by an hour
review from
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10.0
Good experience
review from
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3.3
Cons: Very old and dirty Plane. Business class seats are in bad shape and broken.
review from
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2.0
Pathetic service
Pros: Day before departure I booked my seat through jet airways webcheck in & when I enter to the flight the changed my seat & when I spoke to the crew members they said we can’t do anything so my experience was very bad even though seats were so congested I was very uncomfortable through out the whole journey
review from
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8.0
On time
Pros: Started on time. Landed on time.
review from
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6.3
Flight delayed twice
Pros: Friendly staff
Cons: Flight delayed twice
review from
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2.0
Pros: Nothing
Cons: Zero
review from
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4.0
Bad service
Pros: .
review from
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2.0
Bad service
Pros: Crew member rakhi had a smile on her face and was very polite. Thank you
Cons: Crew deermala was very rude and u necessarily making faces at passengers from the time they boarded the flight. Even if someone just asked for a glass of water.
review from
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3.6
Cons: No tv. Crew seemed unorganised. Luggage did not arrive . All my clothes in my bag did not arrive. Are you goingto reimburse for clothes purchases?? My trip is for 4 days and I paid close to $1900 for the ticket and still need to deal with this!!
review from
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10.0
Pros: Everything
review from
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10.0
Pros: Excellent ground staff and amazing in flight crew
review from
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9.0
Pros: Crew amazing and seat comfortable
Cons: Overall is good
review from
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9.6
Pros: Ok
Cons: Ok
review from
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8.6
Pros: The seat was good. The crew were kind and courteous.
Cons: The flight was full and boarding was chaotic. It seemed to take forever.
review from
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8.6
Pros: Yes
Cons: More leg space
review from
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9.2
Cons: More leg riom
review from
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9.6
Pros: Good experience
Cons: Food
review from
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9.0
Pros: Crew and support
Cons: The food could have been better and the comfort in stead or spaces needs more work
review from
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10.0
Pros: Amazing crew. Excellent food and beverages. On time departure and arrival.
review from
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9.6
Pros: Amazing crew. Excellent food and beverages. On time departures and arrival.
review from
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10.0
Pros: ...
Cons: ...
review from
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10.0
Pros: Yes.
review from
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8.6
A good flight
Pros: Check-in and boarding were very quick.
Cons: The flight felt a bit cramped. I was not happy about the lack of onboard entertainment. I did not want to use my device to stream for several hours as it would consume a lot of battery power.
review from
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10.0
Good experience
review from
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7.3
Cons: Wifi
review from
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8.0
Cons: Food.
review from
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8.3
Pros: Overall it was a good experience
Cons: Boarding
review from
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7.6
Cons: Boarding process was chaotic. The flight was full and everyone wanted to board the plane at the same time.
review from
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7.0
Cons: The food could have been better. Also, we didn’t receive our bags upon arrival in SFO.
review from
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7.6
Cons: I’m 6’ tall, and the seats were too short to be comfortable.
review from
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7.3
Cons: My pillow was so dirty that I didn’t dare use it. It’s a long high flight, and thus very cold. The blanket was much thinner than SLC—> AMS
review from
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7.3
New planes please
Pros: I love the crew. They go out of their way to make you as comfortable as possible, even though, I'm sure, they have other things to worry about.
Cons: New aircrafts please. So I can charge my tablet or mobile and keep myself entertained. And since we are on entertainment, I think it is time for a review of your selection.
review from
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8.3
Legroom
Pros: Crisp boarding
Cons: The legroom is appalling!
review from
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8.0
On time
Pros: Started on time. Landed on time.
review from
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3.6
Cons: The airplane was very warm and there was no air circulation
review from
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4.6
Pros: Jet Airways Crew not friendly at all and not courteous at all...
Cons: The professionalism of the crew...
review from
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2.0
Cons: Sanitation was non existent. Plane could have used a nice ckeaning
review from
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2.6
Pros: Nothing really.
Cons: The aircraft was old. The screen quality was terrible. It would not stay up and would fall and hit my knee. Most airlines provide a menu so you know what services will take place and when. This aircraft had none of that.
review from
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2.0
Cons: U guys confirmed the ticket but when I went to the airport the flight was already cancelled
review from
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4.3
Pros: Early arrival of flight. Prompt baggage delivery. Good experience checking in.
Cons: Food that I could eat! And poor experience with security screening of baggage and second security check by the airline.
review from
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3.3
Pros: Nothing much to like.
Cons: Very cramped up seating. Entertainment system not working. Food quality pathetic.
review from
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4.0
Pros: Flight was late everyone on the flight was given a sandwich of choice but me the flight attendant said my ticket didn't include any food
review from
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3.6
Pros: Nothing really
Cons: Cramped seats; food was subpar and uncooked rice. Movie selection is old and needs to be refreshed
review from
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0.0
Cons: Being in time would be a start. First the flight times were changed from 7:45 am to 10:50 am and now it is 11:03 am and there is no indication when the flight is coming
review from
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2.0
Pros: Nothing because I canceled my flight on priceline.com
Cons: Nothing because I canceled my flight on priceline.com
review from
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5.0
Pros: Friendly crew
Cons: Amount of knee room in seat, quality of food wasn’t great either
review from
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4.3
Cons: In flight entertainment was broken. Crew clueless to solve issue. Seats very uncomfortable. Airline has deteriorated since previous flights I have taken with it.
review from
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2.0
Pros: As many complet not proper reply from your side
review from
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4.3
Pros: Delhi Mumbai London in jet I ws not happy at all with in flight service and I am a gold member of jet They don't care : virgin ws amazing from London to washington:
review from
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5.3
Pros: clean plane
Cons: power outlets, better food, more space between seat rows
review from
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6.0
Pros: Efficient service and boarding
Cons: Really old plane with questionable maintenance
review from
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6.0
Pros: Quick check in Check in staff at Changi was helpful. Quick boarding
Cons: One of the crew members literally threw the water bottle at me when I asked for it. Lack of courtesy.
review from
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5.3
Pros: The in-flight crew good. Service good. The lounge good.
Cons: The check in at Mumbai airport poor. Woman not friendly or attentive. Not professional. She wanted to play on her phone instead. Overcharged for excess luggage. Ticket did not show correct terminal! Put it! My suitcase was damaged on arrival and no staff on arrival to handle matter.
review from
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6.4
Pros: Allow guitars on board.
Cons: Messy check-in and boarding.
review from
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6.0
Cons: Check in person was very rude
review from
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5.3
Pros: Not
Cons: May be
review from
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2.0
Pros: Nothing
Cons: Dirty and crew is not polite
review from
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4.6
Pros: It was a typical economy flight.
Cons: Entertainment choices were limited and the system difficult to use. The food was pretty awful, even for an economy flight.
review from
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5.0
Cons: Cramped cabin
review from
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2.0
Cons: no wheel chair was provided for my husband and crew did not bother. have complained to the singapore office and jet airways complain no. yesterday. so far no one has called back nor any apology. he was struggling to walk as he s an asthama patient at changi general hospital
review from
-
2.0
Cons: No wheel chair was provided for my husband and the crew did nothing to get us one. I have complained to the Singapore office and airport no too. My struggled all the way to the taxi stand. As it is he is already an asthma patient. I met the crew at the immigration and they walked away.
review from
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2.0
Pros: Nothing
Cons: Creemw fighting with the passengers. Flight getting delayed by an hour
review from
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3.3
Cons: Very old and dirty Plane. Business class seats are in bad shape and broken.
review from
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2.0
Pathetic service
Pros: Day before departure I booked my seat through jet airways webcheck in & when I enter to the flight the changed my seat & when I spoke to the crew members they said we can’t do anything so my experience was very bad even though seats were so congested I was very uncomfortable through out the whole journey
review from
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6.3
Flight delayed twice
Pros: Friendly staff
Cons: Flight delayed twice
review from
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2.0
Pros: Nothing
Cons: Zero
review from
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4.0
Bad service
Pros: .
review from
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2.0
Bad service
Pros: Crew member rakhi had a smile on her face and was very polite. Thank you
Cons: Crew deermala was very rude and u necessarily making faces at passengers from the time they boarded the flight. Even if someone just asked for a glass of water.
review from
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3.6
Cons: No tv. Crew seemed unorganised. Luggage did not arrive . All my clothes in my bag did not arrive. Are you goingto reimburse for clothes purchases?? My trip is for 4 days and I paid close to $1900 for the ticket and still need to deal with this!!
review from
Flight status
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Top airports served by Jet Airways
Jet Airways contact information
- 9W IATA code
- +91 11 3989 3333 Call
- jetairways.com Visit
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