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Too short transfer time, Crude and Rough hospitality at AMS

Cons: Too short connection time. Security Check during transfer was very bad. Taken the small carry on away from passengers even when there is space in the cabin inside, and they put the carry on into the checked-in baggage. Food is very bad. Lost one Checked-in Baggage, realized it when reached Mumbai.

Cons: Really poor customer service at check in. Baggage policy was not honored per ticket. Made us open our bags 3 times and then charged us so much money.

Cons: The flight was very old the seats were not good and also the upright position of my seat was broken. Safety wise I wouldn’t have chosen this if I knew I will get this flight. The compartment for the bags is not of standard size like other flights. I had put the 7kg suitcase under my legs for the whole journey where there wasn’t even enough leg space. WORST PLANE EVER!!!

Very very disappointing, incorrectly charged and harassed, delayed

Pros: Service from air hostesses.

Cons: All the passengers had to pay for laptop bag as a excess bag that is even more than flight ticket. Rude behaviour from all the staff and manager. Manager was arguing that her aircraft is small so we need to pay for laptop bag and in actual there were only 34 passengers only. They billed carry on bag as a extra bag instead of laptop bag to justify their malpractice. It looked like they were running a scandal for charging falsely. When asked for receipts they said their printer is not working and they will email us but we never received any. Even flight was delayed that’s understandable but we had a worst experience and we paid double. You should ask review from all the passengers from that flight. I bet you their response will be same.