Recent reviews
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9.3
That even though it was delayed we still got there in a timely manner. Being in the middle seat
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7.6
Even though our flight was delayed coming back home from San Jose. We still got there in a timely manner. Being in the middle seat.
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6.0
Attendant , information was good. The crew was professional Delay Delay Delay
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6.0
Delayed boarding due to air traffic was unavoidable. However, allowing earlier passengers to board with multiple carry-ons, of which some were questionable in size, did not allow passengers boarding later to have any room for theirs. Desk agent did ask for six volunteers to check their bags on a full flight. Adherence to the rules of size and number would be fairer to all passengers. Crew was very nice. Previous experience with Jet Blue was very positive.
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10.0
We had missed the bag check-in deadline by 2 minutes and were put on another flight that had a connection because everything else was booked. When it was time to check-in, we explained the situation to the representative and he was extremely friendly and helpful. He was able to put us on the next direct flight which got us in quicker and avoided the delay. We were very appreciative of his help and how nice the staff was.
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10.0
On time.
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10.0
Also on time.
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4.0
Uncomfortable and dirty seats. Broken TV jacks and bad quality displays. Delays almost on every JetBlue flight.
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8.6
Always a great flight, service and organization when I fly Jet Blue. Overall a great experience except for my very differing experiences with the less time expedited security option. I am not sure if this differs by airport but the differences are very important ones, as it made one experience worth the money and one experience not worth the money. My only complaint was that I purchased a More Space seat as it came with less time expedited security for free for my return flight after having such a quick and easy time with security on my flight to FL..When I flew from Boston to Orlando, I was sent through the TSA quick security line and it was awesome. On my flight back from Orlando, i had a separate line which skipped to the agent checking your ID, which was not much of a time saver, but then had to wait in the regular security line with everyone else. This was a stark difference and very disappointing from my initial experience with the less time option. I never would have paid 40.00 for the more space if I knew that the security bypass was not much of a bypass at all.
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10.0
That I was offered the three-open seat spot for a much needed sleep. The only problem I had was checking in online - it was impossible.
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9.3
That even though it was delayed we still got there in a timely manner. Being in the middle seat
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10.0
We had missed the bag check-in deadline by 2 minutes and were put on another flight that had a connection because everything else was booked. When it was time to check-in, we explained the situation to the representative and he was extremely friendly and helpful. He was able to put us on the next direct flight which got us in quicker and avoided the delay. We were very appreciative of his help and how nice the staff was.
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10.0
On time.
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10.0
Also on time.
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8.6
Always a great flight, service and organization when I fly Jet Blue. Overall a great experience except for my very differing experiences with the less time expedited security option. I am not sure if this differs by airport but the differences are very important ones, as it made one experience worth the money and one experience not worth the money. My only complaint was that I purchased a More Space seat as it came with less time expedited security for free for my return flight after having such a quick and easy time with security on my flight to FL..When I flew from Boston to Orlando, I was sent through the TSA quick security line and it was awesome. On my flight back from Orlando, i had a separate line which skipped to the agent checking your ID, which was not much of a time saver, but then had to wait in the regular security line with everyone else. This was a stark difference and very disappointing from my initial experience with the less time option. I never would have paid 40.00 for the more space if I knew that the security bypass was not much of a bypass at all.
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10.0
That I was offered the three-open seat spot for a much needed sleep. The only problem I had was checking in online - it was impossible.
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6.0
Attendant , information was good. The crew was professional Delay Delay Delay
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6.0
Delayed boarding due to air traffic was unavoidable. However, allowing earlier passengers to board with multiple carry-ons, of which some were questionable in size, did not allow passengers boarding later to have any room for theirs. Desk agent did ask for six volunteers to check their bags on a full flight. Adherence to the rules of size and number would be fairer to all passengers. Crew was very nice. Previous experience with Jet Blue was very positive.
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4.0
Uncomfortable and dirty seats. Broken TV jacks and bad quality displays. Delays almost on every JetBlue flight.
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