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FAQs about flying with Pacific Airlines

  • What is Pacific Airlines' carry-on size allowance?

    On board Pacific Airlines flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Pacific Airlines assistance team will most likely ask you to pay extra for checked luggage.

  • How does KAYAK find such low prices on Pacific Airlines flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Pacific Airlines.

  • Is Pacific Airlines part of an airline alliance?

    No, Pacific Airlines is not part of an airline alliance.

Pacific Airlines customer reviews

6.2
OkayBased on 21 verified guest reviews
7.0Crew
6.0Boarding
5.4Entertainment
5.8Comfort
6.1Food

Traveller rating:
Sort by:
V
2.6 Poor
SGN-HAN
Pros:nothing
Cons:Everything
V
6.5 Okay
BKK-SGN
Pros:competitive price point
Cons:Plane is old - hope it's upkeep for safety sake
V
4.6 Mediocre
HKG-HAN
Cons:Received email right when I was checking in regarding over 1 hr delay. However attendant at check in doesn't know about it and keep telling people it's on time. Even when we get to boarding gate the flight time wasn't update and no one was there to people the flight has been delayed.
V
3.6 Poor
HAN-SGN
Pros:Our flight was changed without fore warning due to the delayed original flight causing disorganisation and chaps at the check in desk. The leg room was too small and the chairs were uncomfortable but the staff were pleasant and we arrived on tme
V
9.5 Wonderful
SGN-BKK
Pros:The staff were friendly
Cons:The delay
V
4.0 Mediocre
SGN-PQC
Cons:Lost baggage
S
4.0 Mediocre
HAN-SGN
Cons:Barely any leg room, poor luggage rules
S
10.0 Wonderful
HAN-DLI
Pros:Everything went very smoothly.
V
3.0 Poor
SGN-HAN
Pros:The ticket fares
Cons:Flight Scheduling: From the time we booked the flight tickets (3 weeks in advance of travel date), we received 2 notices of flight delays schedule. On the day of the flight, after arriving at the airport - the flight again was delayed for another hour with not much advanced notice. Customer Service: - Checking in at VietNam airports were not organized. The staff does not have a functional process to accomodate customers. The entire checking-in, and boarding process were chaotic and in-efficient. Customers queued up in line inside the terminal gate to be checked in, then queued up again pass that gate to be lured onto the bus to take you to the airplane, the bus then had to wait on the tarmac for another 10-15 minutes before passengers are let out to walk up to the airplane. Each time that we queued up, they insited on checking our ticket stubs and passports - I don't understand what they are looking for by doing this?. This is occurring on both legs of the trip, so I can say that this is a common occurrence with JetStar Pacific flights in Vietnam. I did not experienced this with JetStar in other East Asia countries. In-flight service: The attendants were completely not in control of the flight service. There were people with small children crying, adults hollering at each other, people walking up & down in the isle, and flight stewards screaming in the intercom for people to remain seated to no avail. Complete chaos - I've never seen anything like this! The problem is mostly caused by the customers, but JetStar Pacific flight attendants need to have better training in handling unruly customers. In the US, some of these fliers would have been prosecuted and arrested for not complying to the flight attendants orders. I understand that you get what you paid for, and I used JetStar Pacific knowing that it's a discount budget airline segment. But - discount flying does not mean that you have to put up with all of the inefficiencies because of incompetent process streamlining. We will not fly to Vietnam or use JetStar Pacific in Vietnam again.
T
7.6 Good
HAN-DAD
Pros:Uneventful flight. All went well. No food, water, in-flight magazine, or entertainment on this no-frills airline. Departed and arrived on-time. Smooth flight.

Pacific Airlines flight status

Sat 6/15

Pacific Airlines route map – Which destinations does Pacific Airlines fly to?

Find out which destinations you can fly to direct with Pacific Airlines by entering your departure airport. If you want to know whether Pacific Airlines flies a certain route, enter both the departure and destination airport before hitting search.
Sat 6/15

All Pacific Airlines flight routes

Flight no.Departure airportArrival AirportDurationMonTueWedThuFriSatSun

Pacific Airlines contact information

Pacific Airlines information

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