
Jetstar Pacific information
IATA code | BL |
---|---|
Routes | 90 |
Top route | Hanoi Noibai to Ho Chi Minh City |
Airports served | 33 |
Top airport | Ho Chi Minh City |
Jetstar Pacific traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
Pros: Getting off the plane
Cons: Not being delayed and also proper updates when delayed
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2.0
Pros: N/a
Cons: The flight got delay almost 1 hour we were never informed also they changed the gate at last minute and we ended flying a in plane that had Different company name
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3.0
Cons: We carried our bags on from SGN to Da Lat. on the way back counter agent made us check them and charged us. Seats are way to close together. Very cramped. Overall below average experience.
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6.0
Pros: Profesional crew. Aircraft not clean when boarding trash in the packets all three seats . Bag handlers loaded inna way that my bag was wet from one of the coolers containing food.
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4.0
Pros: Nothing
Cons: Delay and organization
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2.0
Cons: Leaving on time
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2.0
Cons: The airline has a 7 kilo limit for carryon luggage and clearly almost everyone was above the limit. The charged me 30.00 for checkin luggage on a 40 liter backpack and didn’t charge other people who confirmed for me they were over the limit. They didn’t weigh second bags and I was clearly targeted.
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6.5
Pros: Very quick flight. Seats were comfortable for my oversized western body type, which I appreciated.
Cons: Delayed flight. Buses to airplane I know are a reality, but it is still cumbersome. Lack of direction when disembarking from bus to board either from or back of pane. We were pretty much in the middle, so when we tried to enter from the front, we were directed to the back, which meant we were the la
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2.0
Cons: Flig
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2.0
Cons: My flight was changed 2 times on the way over and once on the way back. The airline service overall was very disappointing. I will not fly on this airline again.
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2.3
Pros: The only thing to like about the flight was that it landed safely.
Cons: Everything. Flight boarded 30 minutes late, took off 45 minutes late, seats were cramped and uncomfortable, some with seat backs that wouldn’t go upright. No complimentary snacks or drinks. Flight attendants fell asleep during landing. Never again.
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3.6
Pros: Comfortable seats. Lots of spare seats.
Cons: Very loud plane. Almost unbearably loud. Food options were very limited and could not use a credit card to buy.
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2.8
Cons: Flight delayed over an hour, no announcements, no gate agent even around. Actual reported time was wrong, we left way after. Crew must be new, head stewardess was very rude. I’m a frequent flier, I know the drill, somethings are beyond their control but this was way beyond. Done with jetstar
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7.6
Cons: The cabin temperature was very high and uncomfortable
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4.8
Pros: Seat was okay
Cons: Better boarding process
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7.5
Pros: Easy check in
Cons: Packed in liked sardines on discount airlines.
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6.6
Pros: On time
Cons: Bus service
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3.0
Extremely.noisy plane
Pros: Very noisy plane A320, and my ears haven't been this painful while flying before
Cons: A320 very loud plane
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10.0
Great flight
Pros: Great quick flight Jetstar Pacific was fantastic
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10.0
Clean and comfortable
Pros: Easy check in, simple no frills flight
Cons: Bag fees for checking bag
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2.6
Worst airline you can choose from
Pros: I only enjoyed the checking in part. It was flawless and corodinated. Staff at the counters were nice
Cons: The plane was old, the seats were not working, you can feel the person behind you knees digging into your seat, no water or food offered, bathroom was dirty
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8.0
Pros: Flight was quick and comfortable
Cons: Flight was delayed
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6.0
No frills flight to Hanoi
Pros: Convenient and inexpensive flight to Hanoi from HongKong
Cons: Watch the size and weight of your carry on as they will charge you to check the bag. The overhead bins are smaller than larger planes. No food, drinks or entertainment. No frills but got me there.
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2.0
Cons: 3 hours late due to mechanical issue
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2.3
Bad service
Pros: None
Cons: Everything.
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2.6
Cons: No safety procedures. Service is terrible.
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10.0
Pros: Flight was fine.
Cons: Not easy to check in online.
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2.6
Pros: One hour delay.....love it
Cons: Too much food...I couldn't eat any....
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6.3
Amazing customer service and care
Pros: This trip had all the signs of a nightmare. What was a two hour layover became less by leaving over an hour late, but Jetstar stepped up. They rushed me and two other passengers from the plane to the exit of the domestic terminal and then on a wild dash to the international terminal, where the gate was closed. They got hold of the reps at the gate and then rushed us through immigration with tickets they brought us, through security, and a mad dash to the gate. From exiting the first plane, change terminal, through immigration and security and onto the plane in roughly 30min at a mad dash being escorted. Truly amazing service.
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7.6
Generally good. Should improve on customer data protection though
Pros: Ability to purchase seat location and baggage. Process was very easy. Well done!
Cons: My number was given to local transportation company at destination airport without my consent. They gave wrong information (there would be no other taxi available at airport) to convince us to use their service. Really annoying.
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2.3
Pros: Crew was friendly.
Cons: Being crammed into buses. Crew doing nothing about rude passengers and allowing a passenger to stand during landing.
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7.3
Pros: Crew very polite and effective. Instructions and announcements in clear English as well as Vietnamese. Ave María piano músicas soundtrack when boarding and disembarking.
Cons: Forty minute delay, boarding via busses and stairway (vs jetway), snacks/ drinks advertised but not offered to everyone.
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8.3
HCM to SIN BL655 is on time. nothing fuzzy. overall is OK
Pros: I like the 7:10am early flight. Hope they have like 5am flight :)
Cons: jetstar website says that check-in counter will open 3 hrs before departure. But is not, it will open 2hrs before and really no more time to get lounge inside airport.
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5.0
Turbulant flight
Pros: Seat comfort, Crew attitude.
Cons: Turbulant flight with seat belt sign switched off. Other aspects you cannot complain. You get what you paid for.
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10.0
Pros: Very friendly emoyees on the ground as well as the crew.
Cons: There was nothing I didn't like
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2.6
Pros: I brought with me carry on luggage and a laptop bag. On the way from Hanoi to Danang no one said anything - they weren't even weighed. On the way back I was told that not only would I have to check the bag - I would also have to pay 360,000 VND extra. This is not made clear during booking. I won't be flying this airline again.
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10.0
Pros: All great
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2.0
Flights always run late. Website poor.
Pros: We made it without crashing. Cheap price.
Cons: All 3 flights domestic were delayed. Very poor website. Would not allow us to send electronic boarding passes to Email OR SMS despite multiple attempts by everyone in our group. This slowed us down a lot getting thru 3 airports in Vietnam.
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7.3
Better than expected
Pros: Comfortable seats and easy check-in process
Cons: The longest most unnecessary announcemnets at end of flight, and why play Old Lang syne everytime? Its ill-placed and depressing. Out of there hands but seem viets airport corporation dont like Jetstar very much as theyre gate is always furthest and always have to be bussed to and from terminals - where you're packed like sardines, no additional bus coming for you if one is overfull.
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6.0
Cons: They changed the time of the flight without notifying us beforehand.
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2.0
Too bad.
Pros: Nada.
Cons: 3 hour delay. No real explaination or accommodations. We will not choose this airline in the future.
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10.0
Pros: Good flight.. on Time. no problems
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6.0
Pros: Got an exit row seat with extra room. Flight was delayed for over 90 minutes but it was nice of jetstar to send me an email notification so that I did not go to the airport way too early.
Cons: Flight was delayed for over 90 minutes. The pilot was not very well skilled. Very bumpy ride which seem d to be do to pilot error and not turbulence.
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5.0
The cost of low cost
Pros: Cheap
Cons: Seats are perhaps the worst in the business. About 30% less leg room than a normal flight, vertical seat position with no ability to recline. Very dirty plane. More like a cheap city bus than a flight.
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4.0
Cons: The lady checking us in had a poor attitude. Not totally rude but very unwelcoming. The boarding was very slow. We had to wait with everyone piled in a staircase 10 minutes for a bus
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8.0
Basic value airline
Pros: On time departure. Check in was expeditious. Value flight and as a result expectations were low, but were exceeded considering the type of service offered.
Cons: No drink or food service.
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6.0
Helpful check in staff
Pros: We forgot our passports in the room of the hotel where we stayed. The woman at the check in counter contacted the hotel and arranged for our passports to be delivered to the airport. We were able to make our flight. We are truly thankful to Jetstar Pacific and their helpful staff.
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8.0
First flight not even offered water.
Cons: We were in economy and carts went by us, but we were never offered anything , even water to drink.
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5.3
Luggage
Pros: Have been charched for my luggage 35US $ without let me know about this option in advance when bought tickets
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10.0
Great flight. On time for 5:20am flight
Pros: I like the morning flight, arrived on time too.
Cons: None for this flight
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2.0
Never had to pay for my carry on
Cons: Horrible staff never had to pay for my carry on before!!! Dirty plane will never fly with this airline again !!! Ever!
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2.0
Cons: Well I book my flight and paid and after arriving at the airport found out that we just had no tickets. Being in another country no one could understand us after hours of tears and trying to get a flight we learned our only option was to rent a car and drive the 8 hours to our destination. AGAIN being in another country we were not experienced drivers here and got into a car accident. We now have to leave our trip four weeks early
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2.0
Huge delays with little to no communication from Jetstar
Cons: Delayed from 545-9:30pm with no communication from airline. If it wasn't for the fact I belong to the tripit service I would have turned up at the airport at 4:45pm for 5:45pm flight. I knew it was delayed until 8:10, thanks to tripit. Then it continued to be delayed u til 9:30pm.
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4.6
Cheap and easy - you get what you pay for.
Pros: Crew were lovely and check in was easy. Good price for the flight:
Cons: Seats were broken (couldn't recline if you wanted, tray table taped up) only accepted cash for drinks/food but to be fair none of this is a big deal
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5.0
Cracked Windows
Pros: Cheap
Cons: 40 min. delayed. No entertainment, no free drink nor food. Big crack on the window but flight was OK
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6.3
Standard budget airline
Pros: Low cost, my checked bag only cost $30 USD more
Cons: My friend I was traveling with got charged $300 USD for a heavy checked bag
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2.0
Ridiculous charges for luggage
Cons: I paid 1.5 million Vietnamese dollars PLUS $268 American dollars for two bags that were well under 50 pounds each.
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2.0
Cancelled no notice
Pros: Don't know they cancelled on us and gave no notice to anyone.....I asked other people.
Cons: The fact we had to go from desk to desk,go away come back,go away and come back again,trail up and down airport,and no notice given to anyone,on the flight,I actually asked others,but eventually got flight with Vietnam Arline's and it was an excellent flight...
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4.0
Cons: Delayed because of no crew
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4.3
Pros: Cheap price.
Cons: No entertainment, even glass of water. Chairs are in poor condition. You get what you pay for.
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10.0
Great flight
Pros: Great quick flight Jetstar Pacific was fantastic
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10.0
Clean and comfortable
Pros: Easy check in, simple no frills flight
Cons: Bag fees for checking bag
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10.0
Pros: Flight was fine.
Cons: Not easy to check in online.
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10.0
Pros: Very friendly emoyees on the ground as well as the crew.
Cons: There was nothing I didn't like
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10.0
Pros: All great
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10.0
Pros: Good flight.. on Time. no problems
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10.0
Great flight. On time for 5:20am flight
Pros: I like the morning flight, arrived on time too.
Cons: None for this flight
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7.6
Cons: The cabin temperature was very high and uncomfortable
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7.5
Pros: Easy check in
Cons: Packed in liked sardines on discount airlines.
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6.6
Pros: On time
Cons: Bus service
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8.0
Pros: Flight was quick and comfortable
Cons: Flight was delayed
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7.6
Generally good. Should improve on customer data protection though
Pros: Ability to purchase seat location and baggage. Process was very easy. Well done!
Cons: My number was given to local transportation company at destination airport without my consent. They gave wrong information (there would be no other taxi available at airport) to convince us to use their service. Really annoying.
review from -
7.3
Pros: Crew very polite and effective. Instructions and announcements in clear English as well as Vietnamese. Ave María piano músicas soundtrack when boarding and disembarking.
Cons: Forty minute delay, boarding via busses and stairway (vs jetway), snacks/ drinks advertised but not offered to everyone.
review from -
8.3
HCM to SIN BL655 is on time. nothing fuzzy. overall is OK
Pros: I like the 7:10am early flight. Hope they have like 5am flight :)
Cons: jetstar website says that check-in counter will open 3 hrs before departure. But is not, it will open 2hrs before and really no more time to get lounge inside airport.
review from -
7.3
Better than expected
Pros: Comfortable seats and easy check-in process
Cons: The longest most unnecessary announcemnets at end of flight, and why play Old Lang syne everytime? Its ill-placed and depressing. Out of there hands but seem viets airport corporation dont like Jetstar very much as theyre gate is always furthest and always have to be bussed to and from terminals - where you're packed like sardines, no additional bus coming for you if one is overfull.
review from -
8.0
Basic value airline
Pros: On time departure. Check in was expeditious. Value flight and as a result expectations were low, but were exceeded considering the type of service offered.
Cons: No drink or food service.
review from -
8.0
First flight not even offered water.
Cons: We were in economy and carts went by us, but we were never offered anything , even water to drink.
review from
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2.0
Pros: Getting off the plane
Cons: Not being delayed and also proper updates when delayed
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2.0
Pros: N/a
Cons: The flight got delay almost 1 hour we were never informed also they changed the gate at last minute and we ended flying a in plane that had Different company name
review from -
3.0
Cons: We carried our bags on from SGN to Da Lat. on the way back counter agent made us check them and charged us. Seats are way to close together. Very cramped. Overall below average experience.
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6.0
Pros: Profesional crew. Aircraft not clean when boarding trash in the packets all three seats . Bag handlers loaded inna way that my bag was wet from one of the coolers containing food.
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4.0
Pros: Nothing
Cons: Delay and organization
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2.0
Cons: Leaving on time
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2.0
Cons: The airline has a 7 kilo limit for carryon luggage and clearly almost everyone was above the limit. The charged me 30.00 for checkin luggage on a 40 liter backpack and didn’t charge other people who confirmed for me they were over the limit. They didn’t weigh second bags and I was clearly targeted.
review from -
6.5
Pros: Very quick flight. Seats were comfortable for my oversized western body type, which I appreciated.
Cons: Delayed flight. Buses to airplane I know are a reality, but it is still cumbersome. Lack of direction when disembarking from bus to board either from or back of pane. We were pretty much in the middle, so when we tried to enter from the front, we were directed to the back, which meant we were the la
review from -
2.0
Cons: Flig
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2.0
Cons: My flight was changed 2 times on the way over and once on the way back. The airline service overall was very disappointing. I will not fly on this airline again.
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2.3
Pros: The only thing to like about the flight was that it landed safely.
Cons: Everything. Flight boarded 30 minutes late, took off 45 minutes late, seats were cramped and uncomfortable, some with seat backs that wouldn’t go upright. No complimentary snacks or drinks. Flight attendants fell asleep during landing. Never again.
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3.6
Pros: Comfortable seats. Lots of spare seats.
Cons: Very loud plane. Almost unbearably loud. Food options were very limited and could not use a credit card to buy.
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2.8
Cons: Flight delayed over an hour, no announcements, no gate agent even around. Actual reported time was wrong, we left way after. Crew must be new, head stewardess was very rude. I’m a frequent flier, I know the drill, somethings are beyond their control but this was way beyond. Done with jetstar
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4.8
Pros: Seat was okay
Cons: Better boarding process
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3.0
Extremely.noisy plane
Pros: Very noisy plane A320, and my ears haven't been this painful while flying before
Cons: A320 very loud plane
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2.6
Worst airline you can choose from
Pros: I only enjoyed the checking in part. It was flawless and corodinated. Staff at the counters were nice
Cons: The plane was old, the seats were not working, you can feel the person behind you knees digging into your seat, no water or food offered, bathroom was dirty
review from -
6.0
No frills flight to Hanoi
Pros: Convenient and inexpensive flight to Hanoi from HongKong
Cons: Watch the size and weight of your carry on as they will charge you to check the bag. The overhead bins are smaller than larger planes. No food, drinks or entertainment. No frills but got me there.
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2.0
Cons: 3 hours late due to mechanical issue
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2.3
Bad service
Pros: None
Cons: Everything.
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2.6
Cons: No safety procedures. Service is terrible.
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2.6
Pros: One hour delay.....love it
Cons: Too much food...I couldn't eat any....
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6.3
Amazing customer service and care
Pros: This trip had all the signs of a nightmare. What was a two hour layover became less by leaving over an hour late, but Jetstar stepped up. They rushed me and two other passengers from the plane to the exit of the domestic terminal and then on a wild dash to the international terminal, where the gate was closed. They got hold of the reps at the gate and then rushed us through immigration with tickets they brought us, through security, and a mad dash to the gate. From exiting the first plane, change terminal, through immigration and security and onto the plane in roughly 30min at a mad dash being escorted. Truly amazing service.
review from -
2.3
Pros: Crew was friendly.
Cons: Being crammed into buses. Crew doing nothing about rude passengers and allowing a passenger to stand during landing.
review from -
5.0
Turbulant flight
Pros: Seat comfort, Crew attitude.
Cons: Turbulant flight with seat belt sign switched off. Other aspects you cannot complain. You get what you paid for.
review from -
2.6
Pros: I brought with me carry on luggage and a laptop bag. On the way from Hanoi to Danang no one said anything - they weren't even weighed. On the way back I was told that not only would I have to check the bag - I would also have to pay 360,000 VND extra. This is not made clear during booking. I won't be flying this airline again.
review from -
2.0
Flights always run late. Website poor.
Pros: We made it without crashing. Cheap price.
Cons: All 3 flights domestic were delayed. Very poor website. Would not allow us to send electronic boarding passes to Email OR SMS despite multiple attempts by everyone in our group. This slowed us down a lot getting thru 3 airports in Vietnam.
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6.0
Cons: They changed the time of the flight without notifying us beforehand.
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2.0
Too bad.
Pros: Nada.
Cons: 3 hour delay. No real explaination or accommodations. We will not choose this airline in the future.
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6.0
Pros: Got an exit row seat with extra room. Flight was delayed for over 90 minutes but it was nice of jetstar to send me an email notification so that I did not go to the airport way too early.
Cons: Flight was delayed for over 90 minutes. The pilot was not very well skilled. Very bumpy ride which seem d to be do to pilot error and not turbulence.
review from -
5.0
The cost of low cost
Pros: Cheap
Cons: Seats are perhaps the worst in the business. About 30% less leg room than a normal flight, vertical seat position with no ability to recline. Very dirty plane. More like a cheap city bus than a flight.
review from -
4.0
Cons: The lady checking us in had a poor attitude. Not totally rude but very unwelcoming. The boarding was very slow. We had to wait with everyone piled in a staircase 10 minutes for a bus
review from -
6.0
Helpful check in staff
Pros: We forgot our passports in the room of the hotel where we stayed. The woman at the check in counter contacted the hotel and arranged for our passports to be delivered to the airport. We were able to make our flight. We are truly thankful to Jetstar Pacific and their helpful staff.
review from -
5.3
Luggage
Pros: Have been charched for my luggage 35US $ without let me know about this option in advance when bought tickets
review from -
2.0
Never had to pay for my carry on
Cons: Horrible staff never had to pay for my carry on before!!! Dirty plane will never fly with this airline again !!! Ever!
review from -
2.0
Cons: Well I book my flight and paid and after arriving at the airport found out that we just had no tickets. Being in another country no one could understand us after hours of tears and trying to get a flight we learned our only option was to rent a car and drive the 8 hours to our destination. AGAIN being in another country we were not experienced drivers here and got into a car accident. We now have to leave our trip four weeks early
review from -
2.0
Huge delays with little to no communication from Jetstar
Cons: Delayed from 545-9:30pm with no communication from airline. If it wasn't for the fact I belong to the tripit service I would have turned up at the airport at 4:45pm for 5:45pm flight. I knew it was delayed until 8:10, thanks to tripit. Then it continued to be delayed u til 9:30pm.
review from -
4.6
Cheap and easy - you get what you pay for.
Pros: Crew were lovely and check in was easy. Good price for the flight:
Cons: Seats were broken (couldn't recline if you wanted, tray table taped up) only accepted cash for drinks/food but to be fair none of this is a big deal
review from -
5.0
Cracked Windows
Pros: Cheap
Cons: 40 min. delayed. No entertainment, no free drink nor food. Big crack on the window but flight was OK
review from -
6.3
Standard budget airline
Pros: Low cost, my checked bag only cost $30 USD more
Cons: My friend I was traveling with got charged $300 USD for a heavy checked bag
review from -
2.0
Ridiculous charges for luggage
Cons: I paid 1.5 million Vietnamese dollars PLUS $268 American dollars for two bags that were well under 50 pounds each.
review from -
2.0
Cancelled no notice
Pros: Don't know they cancelled on us and gave no notice to anyone.....I asked other people.
Cons: The fact we had to go from desk to desk,go away come back,go away and come back again,trail up and down airport,and no notice given to anyone,on the flight,I actually asked others,but eventually got flight with Vietnam Arline's and it was an excellent flight...
review from -
4.0
Cons: Delayed because of no crew
review from -
4.3
Pros: Cheap price.
Cons: No entertainment, even glass of water. Chairs are in poor condition. You get what you pay for.
review from
Flight status
Jetstar Pacific route map
Popular flight routes
Top flight routes
Top airports served by Jetstar Pacific
- Ho Chi Minh City Airport (SGN)
- Hanoi Noibai Airport (HAN)
- Da Nang Airport (DAD)
- Phu Quoc Duong Dang Airport (PQC)
- Dalat Lien Khuong Intl Airport (DLI)
- Vinh City Airport (VII)
- Nha Trang Cam Ranh Airport (CXR)
- Huế Phu Bai Airport (HUI)
- Bangkok Suvarnabhumi Airport (BKK)
- Qui Nhon Airport (UIH)
- Hong Kong Intl Airport (HKG)
- Guangzhou Baiyun Airport (CAN)
- Singapore Changi Airport (SIN)
- Haiphong Catbi Airport (HPH)
- Taipei Taiwan Taoyuan Intl Airport (TPE)
Jetstar Pacific contact information
- BL IATA code
- +65 6499 9702 Call
- jetstar.com Visit