Find cheap flights on Jetstar Pacific

Worst airline you can choose from

Pros: I only enjoyed the checking in part. It was flawless and corodinated. Staff at the counters were nice

Cons: The plane was old, the seats were not working, you can feel the person behind you knees digging into your seat, no water or food offered, bathroom was dirty

No frills flight to Hanoi

Pros: Convenient and inexpensive flight to Hanoi from HongKong

Cons: Watch the size and weight of your carry on as they will charge you to check the bag. The overhead bins are smaller than larger planes. No food, drinks or entertainment. No frills but got me there.

Cons: 3 hours late due to mechanical issue

Bad service

Pros: None

Cons: Everything.

Cons: No safety procedures. Service is terrible.

Pros: One hour delay.....love it

Cons: Too much food...I couldn't eat any....

Amazing customer service and care

Pros: This trip had all the signs of a nightmare. What was a two hour layover became less by leaving over an hour late, but Jetstar stepped up. They rushed me and two other passengers from the plane to the exit of the domestic terminal and then on a wild dash to the international terminal, where the gate was closed. They got hold of the reps at the gate and then rushed us through immigration with tickets they brought us, through security, and a mad dash to the gate. From exiting the first plane, change terminal, through immigration and security and onto the plane in roughly 30min at a mad dash being escorted. Truly amazing service.

Pros: Crew was friendly.

Cons: Being crammed into buses. Crew doing nothing about rude passengers and allowing a passenger to stand during landing.

Turbulant flight

Pros: Seat comfort, Crew attitude.

Cons: Turbulant flight with seat belt sign switched off. Other aspects you cannot complain. You get what you paid for.

Pros: I brought with me carry on luggage and a laptop bag. On the way from Hanoi to Danang no one said anything - they weren't even weighed. On the way back I was told that not only would I have to check the bag - I would also have to pay 360,000 VND extra. This is not made clear during booking. I won't be flying this airline again.

Flights always run late. Website poor.

Pros: We made it without crashing. Cheap price.

Cons: All 3 flights domestic were delayed. Very poor website. Would not allow us to send electronic boarding passes to Email OR SMS despite multiple attempts by everyone in our group. This slowed us down a lot getting thru 3 airports in Vietnam.

Cons: They changed the time of the flight without notifying us beforehand.

Too bad.

Pros: Nada.

Cons: 3 hour delay. No real explaination or accommodations. We will not choose this airline in the future.

Pros: Got an exit row seat with extra room. Flight was delayed for over 90 minutes but it was nice of jetstar to send me an email notification so that I did not go to the airport way too early.

Cons: Flight was delayed for over 90 minutes. The pilot was not very well skilled. Very bumpy ride which seem d to be do to pilot error and not turbulence.

The cost of low cost

Pros: Cheap

Cons: Seats are perhaps the worst in the business. About 30% less leg room than a normal flight, vertical seat position with no ability to recline. Very dirty plane. More like a cheap city bus than a flight.

Cons: The lady checking us in had a poor attitude. Not totally rude but very unwelcoming. The boarding was very slow. We had to wait with everyone piled in a staircase 10 minutes for a bus

Helpful check in staff

Pros: We forgot our passports in the room of the hotel where we stayed. The woman at the check in counter contacted the hotel and arranged for our passports to be delivered to the airport. We were able to make our flight. We are truly thankful to Jetstar Pacific and their helpful staff.

Luggage

Pros: Have been charched for my luggage 35US $ without let me know about this option in advance when bought tickets

Never had to pay for my carry on

Cons: Horrible staff never had to pay for my carry on before!!! Dirty plane will never fly with this airline again !!! Ever!

Cons: Well I book my flight and paid and after arriving at the airport found out that we just had no tickets. Being in another country no one could understand us after hours of tears and trying to get a flight we learned our only option was to rent a car and drive the 8 hours to our destination. AGAIN being in another country we were not experienced drivers here and got into a car accident. We now have to leave our trip four weeks early

Huge delays with little to no communication from Jetstar

Cons: Delayed from 545-9:30pm with no communication from airline. If it wasn't for the fact I belong to the tripit service I would have turned up at the airport at 4:45pm for 5:45pm flight. I knew it was delayed until 8:10, thanks to tripit. Then it continued to be delayed u til 9:30pm.

Cheap and easy - you get what you pay for.

Pros: Crew were lovely and check in was easy. Good price for the flight:

Cons: Seats were broken (couldn't recline if you wanted, tray table taped up) only accepted cash for drinks/food but to be fair none of this is a big deal

Cracked Windows

Pros: Cheap

Cons: 40 min. delayed. No entertainment, no free drink nor food. Big crack on the window but flight was OK

Standard budget airline

Pros: Low cost, my checked bag only cost $30 USD more

Cons: My friend I was traveling with got charged $300 USD for a heavy checked bag

Ridiculous charges for luggage

Cons: I paid 1.5 million Vietnamese dollars PLUS $268 American dollars for two bags that were well under 50 pounds each.

Cancelled no notice

Pros: Don't know they cancelled on us and gave no notice to anyone.....I asked other people.

Cons: The fact we had to go from desk to desk,go away come back,go away and come back again,trail up and down airport,and no notice given to anyone,on the flight,I actually asked others,but eventually got flight with Vietnam Arline's and it was an excellent flight...

Cons: Delayed because of no crew

Pros: Cheap price.

Cons: No entertainment, even glass of water. Chairs are in poor condition. You get what you pay for.

Jetstar a low-cost carrier so you pay extra for everything

Pros: The tourists were friendly but they seem really stressed. I would say this is due to likely the disorganized nature of Jetstar operations. They could be a lot more efficient and provide better training so staff aren't so stressed.

Cons: We had to pay $120 extra for our baggage. We had two medium travelers backpacks. Apparently this was because we did not purchase this ahead of time. Neal's are also not included even for flights 5 hours in duration. It would have been helpful to know this ahead of time. Would not travel with Jetstar again.

Delayed three times

Pros: Not much.

Cons: Our flight was delayed three times, the flight was so packed with a lot rude patrons pushing their way through for no apparent reason. Overall, a lack luster and rude experience.

No announcement regarding delayed flight

Cons: Received email right when I was checking in regarding over 1 hr delay. However attendant at check in doesn't know about it and keep telling people it's on time. Even when we get to boarding gate the flight time wasn't update and no one was there to people the flight has been delayed.

Paying for baggage nightmare

Cons: Stood in a long line then had to go to another line to pay for bags. Almost missed my flight. Then was told it would be cheaper to pay for the return trip at the same time so I did. I came back a day early on the return and was told the prepaid baggage was not valid because I came back earlier so I had to re-purchase for 2 bags at full price AGAIN, with no refund for the prior purchase.

4 hours late and poor communication

Pros: Newer plane

Cons: They lied that the plane wouldn't be late. Then we were delayed 4 different times. The Vietnamese crew could barely speak English and could not speak Japanese at all so a passenger had to give Japanese announcements. The Spanish speaking pilot could not communicate to the Vietnamese ground and maintenance crew. We arrived at 1am instead of 9:30 pm so all public transport was closed as was the airport. Thanks for ruining my first night in Japan jetstar

Long delays and zero customer service

Pros: We arrived. Finally.

Cons: Long story short, our flight was delayed by 4 hours causing us to miss our connection. The airline was then unwilling to provide any compensation for the $600 we had to spend rebooking the next leg of our journey.

Unreliable!

Cons: Plane was delayed 1 hour then we were made to sit in the plane for another hour while we waited for late passengers. Everyone was very angry at the delay.

Cons: Had to pay a large amount for our luggage. Not even water served for free. Pilot never came on to tell us about the flight. Flight attendants did not even smile