Traveller reviews
Overall rating
7.2
Good
Based on 1,327 reviews
Boarding
7.3
Comfort
7.0
Crew
8.0
Entertainment
6.6
Food
6.9
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KLM information
| IATA code | KL |
|---|---|
| Routes | 314 |
| Top route | Paris Charles de Gaulle to Amsterdam Schiphol |
| Airports served | 144 |
| Top airport | Amsterdam Schiphol |
KLM traveller reviews
Pros
"Seats were very comfortable."
(in 6 reviews)
"The crew were great!"
(in 147 reviews)
"It was a Great flight."
(in 79 reviews)
Cons
"Ran out of business class meal."
(in 9 reviews)
"Need more leg room!"
(in 13 reviews)
"No entertainment system; insufficient knee space"
(in 50 reviews)
Recent reviews
Traveller rating
491
270
134
127
2
Find reviews that mention:
crew was great
flight attendants
great flight
food was good
entertainment system
excellent service
good entertainment
window seat
leg room
seats were comfortable
business class
premium economy
flight to amsterdam
international airlines
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2.0
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
review from
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8.0
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
review from
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2.0
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
review from
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10.0
It was a Good flight
review from
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2.0
Both airports totally understaffed. Awful experience.
review from
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2.0
Flight delayed 5 hours
review from
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2.0
New 737 and seats too confining
review from
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10.0
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
review from
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6.0
Slow boarding in Seville, no chance to check-in online🥺
review from
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2.0
Over 3 hours of delay without any assistance from klm
review from
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4.0
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
review from
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2.0
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
review from
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2.0
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
review from
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10.0
same as from LUX … professional, nice.
review from
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10.0
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
review from
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10.0
Swift clean friendly on time
review from
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6.0
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
review from
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6.0
Okay
review from
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6.0
Ok
review from
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6.0
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
review from
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10.0
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
review from
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2.0
Just average
review from
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2.0
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
review from
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2.0
They canceled our flights but the flight went on anyway.
review from
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2.0
They canceled our flights that went on anyway.
review from
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2.0
They canceled our flights but they flew anyway.
review from
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10.0
Dreamliner was comfortable and entertainment system good
review from
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10.0
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
review from
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1.9
Never booked this flight
review from
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7.9
Great flight Will go again!
review from
KLM FAQs
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Flight status
KLM route map
Top airports served by KLM
- Amsterdam Schiphol Airport (AMS)
- London Heathrow Airport (LHR)
- Barcelona-El Prat Airport (BCN)
- Rome Fiumicino Airport (FCO)
- Madrid Barajas Airport (MAD)
- Paris Charles de Gaulle Airport (CDG)
- Stockholm Arlanda Airport (ARN)
- Kastrup Copenhagen Airport (CPH)
- Berlin Brandenburg Airport (BER)
- Edinburgh Turnhouse Airport (EDI)
- Vienna Intl Airport (VIE)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Helsinki-Vantaa Airport (HEL)
- Glasgow Intl Airport (GLA)
- Lisbon Humberto Delgado Airport (LIS)
KLM contact information
- KL IATA code
- +65 6 823 2220 Call
- klm.com Visit
Overview of KLM
As the oldest operating airline in the world, KLM is a deeply respected brand in the aviation industry. It began scheduling flights from its primary base in Amsterdam in 1919 and later grew to become the flag carrier of the Netherlands. It merged with Air France to form a holding company that has subsidiaries, which include Transavia, KLM Cityhopper and KLM Asia.
There is the option of traveling in either Economy, Economy Comfort or Business Class on KLM flights. Passengers are treated to ergonomically designed seats even in Economy, while Economy Comfort provides an additional 4 in of legroom and the luxury of being the first on the plane to disembark. Business Class seats on intracontinental Europe services offer more room to recline and either an aisle or window seat, while transcontinental trips provide a flatbed. An amenity kit created by renowned designer Jan Taminiau is also supplied.
A wide-reaching grid of flights travel to more than 65 countries across the globe. Services are available to every inhabited continent other than Australia. Some of the nations that feature a large number of destinations are China, Canada, France, Germany, Italy, Norway, Spain and England. As a member of the SkyTeam alliance, round-the-world tickets and an even broader list of destinations are possible.
A combination of Airbus and Boeing aircraft are flown by KLM. The wide-body Boeing 777 series are some of the most commonly operated, with the 300ER model configured to sit in excess of 400 passengers. The standard livery is a white and light blue design; however, special planes celebrate the Dutch flag and 100 years of service.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.