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Kenya Airways customer reviews
6.8
Based on 319 verified guest reviews
7.0Boarding
6.8Comfort
6.4Food
6.3Entertainment
7.6Crew
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Cons -
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Date
Cons:Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic
Pros:The crew was amazing, and the flight was really short and comfortable.
Cons:Update the movies and music on the passengers's TV
Fight excellent but we were not contacted when flight departure was changed to 4 hours earlier; which caused us to almost miss our flight
Excellent crew. Three problems need to be taken care of: 1. Lack of wi-fi during the flight. This prevents busy traveller's from working while onboard. 2. Why there were two very-slow security check points was more punishment that necessary. Went through thorough security at transit area, the an even slower one at Gare 19!!!! Why passports needed to be checked st least 5 times by 5 different people makes no sense. Additionally, passengers were crammed like sardines in a boarding area with no charging ports that work!! This was a boarding nightmare. 3. During my flight (seat 27C) the headset socket did not work. Watched one movie, but very difficult because of that. Had to keep my fingers on the socket for it to work!
Pros:nothing I liked about this flight. Our flight was delayed by more than 6 hours. Even though airline had an opportunity to bump us in their sister airline- precision airline in earlier flight Nairobi, they refused to help us. Precision air had lot of seats empty.
Cons:Kenyan airways do not care about customers and inconvenience they are facing. We were suppose to arrive Dar at 7:30 pm and instead now we will arrive at 1:30 am on 28th Jan 2020.
Pros:Crew was attentive, punctual, and third meal on a 14 hour flight is right.
Cons:Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond.
Pros:I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life
Pros:Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
Cons:Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
Great hospitality
Pros:Flight was smooth and ontime
Kenya Airways flight status
Thu 9/12
Kenya Airways route map – Which destinations does Kenya Airways fly to?
Find out which destinations you can fly to direct with Kenya Airways by entering your departure airport. If you want to know whether Kenya Airways flies a certain route, enter both the departure and destination airport before hitting search.Thu 9/12
All Kenya Airways flight routes
| Flight no. | Departure airport | Arrival Airport | Duration | Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|---|---|---|---|
| 419 | Entebbe (EBB) | Nairobi (NBO) | 1h 15m | • | • | • | • | • | • | • |
| 479 | Kigali (KGL) | Nairobi (NBO) | 1h 30m | • | • | • | • | • | • | • |
| 202 | Nairobi (NBO) | Mumbai (BOM) | 6h 20m | • | • | • | • | • | • | • |
| 205 | Mumbai (BOM) | Nairobi (NBO) | 6h 15m | • | • | • | • | • | • | • |
| 520 | Abidjan (ABJ) | Dakar (DSS) | 2h 50m | • | • | • | • | |||
| 520 | Nairobi (NBO) | Abidjan (ABJ) | 6h 5m | • | • | • | • | |||
| 510 | Accra (ACC) | Freetown (FNA) | 2h 20m | • | • | • | • | |||
| 510 | Nairobi (NBO) | Accra (ACC) | 5h 40m | • | • | • | • | |||
| 509 | Accra (ACC) | Nairobi (NBO) | 5h 40m | • | • | • | ||||
| 508 | Accra (ACC) | Monrovia (ROB) | 2h 0m | • | • | • | ||||
| 509 | Monrovia (ROB) | Accra (ACC) | 1h 50m | • | • | • | ||||
| 403 | Addis Ababa (ADD) | Nairobi (NBO) | 2h 10m | • | • | • | ||||
| 402 | Nairobi (NBO) | Addis Ababa (ADD) | 2h 0m | • | • | • | ||||
| 605 | Mombasa (MBA) | Nairobi (NBO) | 1h 0m | • | • | • | • | • | • | • |
| 763 | Johannesburg (JNB) | Nairobi (NBO) | 4h 5m | • | • | • | • | • | • | • |
| 762 | Nairobi (NBO) | Johannesburg (JNB) | 4h 15m | • | • | • | • | • | • | • |
| 351 | Juba (JUB) | Nairobi (NBO) | 1h 40m | • | ||||||
| 350 | Nairobi (NBO) | Juba (JUB) | 1h 45m | • | ||||||
| 416 | Nairobi (NBO) | Entebbe (EBB) | 1h 20m | • | • | • | • | • | • | • |
| 478 | Nairobi (NBO) | Kigali (KGL) | 1h 30m | • | • | • | • | • | • | • |
| 2 | Nairobi (NBO) | New York (JFK) | 15h 0m | • | • | • | • | • | • | • |
| 624 | Nairobi (NBO) | Mombasa (MBA) | 1h 0m | • | • | • | • | • | • | • |
| 486 | Nairobi (NBO) | Dar Es Salaam (DAR) | 1h 30m | • | • | • | • | • | • | • |
| 100 | Nairobi (NBO) | London (LHR) | 9h 20m | • | • | • | • | • | • | • |
| 116 | Nairobi (NBO) | Amsterdam (AMS) | 9h 0m | • | • | • | • | • | • | • |
| 3 | New York (JFK) | Nairobi (NBO) | 14h 0m | • | • | • | • | • | • | • |
| 101 | London (LHR) | Nairobi (NBO) | 8h 35m | • | • | • | • | • | • | • |
| 310 | Nairobi (NBO) | Dubai (DXB) | 5h 15m | • | • | • | • | • | • | |
| 887 | Guangzhou (CAN) | Bangkok (BKK) | 2h 25m | • | • | • | • | • | ||
| 756 | Lilongwe (LLW) | Nampula (APL) | 1h 15m | • | • | • | • | • | • | • |
| 756 | Nairobi (NBO) | Lilongwe (LLW) | 2h 15m | • | • | • | • | • | • | • |
| 756 | Nampula (APL) | Nairobi (NBO) | 2h 30m | • | • | • | • | • | • | • |
| 521 | Abidjan (ABJ) | Nairobi (NBO) | 6h 25m | • | • | • | • | |||
| 521 | Dakar (DSS) | Abidjan (ABJ) | 2h 55m | • | • | • | • | |||
| 256 | Nairobi (NBO) | Antananarivo (TNR) | 3h 20m | • | • | • | • | • | • | • |
| 489 | Dar Es Salaam (DAR) | Nairobi (NBO) | 1h 25m | • | • | • | • | • | • | • |
| 494 | Nairobi (NBO) | Zanzibar (ZNZ) | 1h 20m | • | • | • | • | • | • | • |
| 495 | Zanzibar (ZNZ) | Nairobi (NBO) | 1h 20m | • | • | • | • | • | • | • |
| 117 | Amsterdam (AMS) | Nairobi (NBO) | 8h 35m | • | • | • | • | • | ||
| 306 | Mombasa (MBA) | Dubai (DXB) | 5h 35m | • | • | • | ||||
| 363 | Mogadishu (MGQ) | Nairobi (NBO) | 1h 45m | • | • | • | ||||
| 887 | Bangkok (BKK) | Nairobi (NBO) | 9h 15m | • | • | • | ||||
| 362 | Nairobi (NBO) | Mogadishu (MGQ) | 1h 45m | • | • | • | ||||
| 515 | Dakar (DSS) | Accra (ACC) | 3h 5m | • | • | • | ||||
| 886 | Nairobi (NBO) | Bangkok (BKK) | 9h 31m | • | • | • | ||||
| 427 | Arusha (JRO) | Nairobi (NBO) | 1h 0m | • | • | • | • | |||
| 426 | Nairobi (NBO) | Arusha (JRO) | 1h 0m | • | • | • | • | |||
| 706 | Nairobi (NBO) | Lusaka (LUN) | 2h 45m | • | • | • | • | • | ||
| 706 | Lusaka (LUN) | Harare (HRE) | 1h 5m | • | • | • | • | • | ||
| 706 | Harare (HRE) | Nairobi (NBO) | 2h 50m | • | • | • | • | • | ||
| 305 | Dubai (DXB) | Nairobi (NBO) | 5h 15m | • | • | • | • | |||
| 534 | Nairobi (NBO) | Lagos (LOS) | 5h 15m | • | • | • | • | |||
| 535 | Lagos (LOS) | Nairobi (NBO) | 5h 20m | • | • | • | • | |||
| 670 | Nairobi (NBO) | Kisumu (KIS) | 0h 50m | • | • | • | • | • | ||
| 255 | Dzaoudzi (DZA) | Nairobi (NBO) | 2h 30m | • | • | |||||
| 554 | Nairobi (NBO) | Kinshasa (FIH) | 3h 20m | • | • | |||||
| 254 | Nairobi (NBO) | Dzaoudzi (DZA) | 2h 30m | • | • | |||||
| 555 | Kinshasa (FIH) | Nairobi (NBO) | 3h 30m | • | • | |||||
| 263 | Antananarivo (TNR) | Nairobi (NBO) | 3h 20m | • | • | • | • | |||
| 886 | Bangkok (BKK) | Guangzhou (CAN) | 3h 5m | • | ||||||
| 782 | Livingstone (LVI) | Cape Town (CPT) | 3h 10m | • | • | |||||
| 782 | Nairobi (NBO) | Livingstone (LVI) | 3h 15m | • | • | |||||
| 784 | Nairobi (NBO) | Cape Town (CPT) | 5h 45m | • | • | |||||
| 785 | Cape Town (CPT) | Nairobi (NBO) | 5h 45m | • | • | |||||
| 265 | Moroni (HAH) | Nairobi (NBO) | 2h 30m | • | ||||||
| 264 | Nairobi (NBO) | Moroni (HAH) | 2h 30m | • | ||||||
| 661 | Eldoret (EDL) | Nairobi (NBO) | 0h 50m | • | ||||||
| 660 | Nairobi (NBO) | Eldoret (EDL) | 0h 50m | • | ||||||
| 250 | Nairobi (NBO) | Victoria (SEZ) | 3h 15m | • | ||||||
| 271 | Port Louis (MRU) | Nairobi (NBO) | 4h 20m | • | • | |||||
| 793 | Cape Town (CPT) | Victoria Falls (VFA) | 2h 50m | • | • | • | ||||
| 793 | Victoria Falls (VFA) | Nairobi (NBO) | 3h 15m | • | • | • | ||||
| 596 | Nairobi (NBO) | Douala (DLA) | 4h 10m | • | ||||||
| 597 | Douala (DLA) | Nairobi (NBO) | 4h 20m | • | ||||||
| 115 | Paris (CDG) | Nairobi (NBO) | 8h 25m | • | • | • | ||||
| 112 | Nairobi (NBO) | Paris (CDG) | 8h 40m | • | • | • | ||||
| 460 | Nairobi (NBO) | Bujumbura (BJM) | 1h 40m | • | • | |||||
| 671 | Kisumu (KIS) | Nairobi (NBO) | 0h 50m | • | • | |||||
| 584 | Nairobi (NBO) | Ndola (NLA) | 2h 40m | • | • | |||||
| 792 | Nairobi (NBO) | Victoria Falls (VFA) | 3h 15m | • | • | |||||
| 584 | Lubumbashi (FBM) | Nairobi (NBO) | 2h 30m | • | • | |||||
| 584 | Ndola (NLA) | Lubumbashi (FBM) | 0h 40m | • | • | |||||
| 461 | Bujumbura (BJM) | Nairobi (NBO) | 1h 40m | • | • | |||||
| 792 | Victoria Falls (VFA) | Cape Town (CPT) | 3h 10m | • | • | |||||
| 511 | Freetown (FNA) | Accra (ACC) | 2h 30m | • | • |
Top airports served by Kenya Airways
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Mombasa Moi Intl Airport (MBA)
- Entebbe Airport (EBB)
- Dar Es Salaam Airport (DAR)
- Johannesburg OR Tambo Airport (JNB)
- Kigali Intl Airport (KGL)
- Accra Kotoka Airport (ACC)
- Kisumu Airport (KIS)
- Zanzibar Kisauni Airport (ZNZ)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- Dubai Intl Airport (DXB)
- Antananarivo Airport (TNR)
- Lusaka Airport (LUN)
- Addis Ababa Bole Airport (ADD)
- Harare Airport (HRE)
Kenya Airways contact information
- KQIATA code
- 6291 2109Call
- kenya-airways.comVisit
Overview of Kenya Airways
Although this airline is based in Kenya, it offers flights to a variety of destinations across the world that are located in 41 different countries. For those that would like to visit Europe, you can choose from places like France, Switzerland, and the United Kingdom. If you would rather go somewhere in Asia, popular choices are Thailand, India, and China.
When you decide to travel with Kenya Airways, there are two classes for you to choose from, which are referred to as Economy and Business. Economy will provide you with standard benefits like snacks, drinks, and access to the plane’s entertainment system, while Business comes with a larger seat that provides more legroom, priority check-in, priority boarding, access to the airline lounge, and a gourmet meal.
Kenya Airways is known for having many connections with other airlines, such as KLM, which owns part of the company. Additionally, the airline is a member of both SkyTeam and the African Airlines Association, both of which are air alliances. They also maintain codeshare agreements with many other international airlines, including Air France, Delta Air Lines, EgyptAir, and Precision Air.
This airline has 40 planes that make up its fleet, with almost all of them being either Boeing or Embraer. Although the Embraer 190AR is the company’s smallest plane, it is the aircraft that is used the most often, as it is best suited for medium-range flights and can fit almost 100 passengers. For longer trips, the Boeing 787-8 is commonly used instead, as it can fit over 230 passengers and has a substantial amount of space for Business Class seats.
Kenya Airways information
| IATA code | KQ |
|---|---|
| Routes | 102 |
| Top route | Mombasa to Nairobi Jomo Kenyatta Intl Airport |
| Airports served | 46 |
| Top airport | Nairobi Jomo Kenyatta Intl |
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Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.