KQ
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Kenya Airways customer reviews
6.7
330 verified ratings
6.5Food
6.8Comfort
7.0Boarding
7.7Crew
6.3Entertainment
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Very bad. Kenia Airways told us that we are not in the system. We could not check in with our e-tickets. They told us that we have to buy new tickets to take the flight from Nairobi to Zanzibar. Very annoying
Service on the airplane is good. Food is acceptable. Going through Jomo Kenyatta International Airport after arriving from Entebbe International Airport in Uganda was tedious and redundant. We had to board a bus that took us to the airport where we went up an escalator. Then went downstairs to go through security., removing shoes, belt, watch, etc. TSA no longer requires shoes removal since July 8, 2025. That took a while then the next step was getting to Gate 19. There they had another security station which was redundant. I asked the security official why do I have to go through another security detail when I just spent all my time after arriving going through security only to come here and face another redundancy. They are using the new CT machine and the Leidos screening machine not the old magnetometer. The security had me remove my belt, my watch, etc. This particular machine does not require people to remove their belts and watches. Apparently the security officials are not properly trained on the CT and Leidos machines. For this reason I will try to go through Europe when going to Uganda than having to fly through Nairobi JKIA. The security officer said I should file a complaint. I'm not the only person who feels this way. Travel should be an adventure not an opportunity to torture travelers with redundant security checks that are nothing more than a waste of the travelers' time.
The customer service is lacking.
The worst customer service I have ever experienced.
I enjoyed their meals and they were very respectful.
The one thing no wife on the flight
Goin to Kenya from JFK was great. I was able to tell I needed help as I can not fly long distances in the economy idea of a middle seat. I became aware on a flight to paris where after the flight for about a month I had a pain in my right leg I feared might be a potential aneurysm + a weak bladder. Coming back at baggage check-in a let the attendant know and she changed me to an aisle, On check-in at the gate they asked if I paid extra for that seat and i said no and I told them what happened the lady downstairs just changed my flight seat and sent me to the gate to wait, the guy then said no the seat is a (I forgot the exact word he used) for sale seat and I said well she did not tell me that downstairs and then he said someone else had this seat and I said she was looking at the same computer screen earlier and I told her my conditionand she changed my seat. He sai come back later ans he'll see what he can do. I came back and he said the plane is filling up fast there was nothing he could do. On the flight there was an open aisle seat that I was able to take (a little earlier than the attendance liked I would admit - but the door was closed and we were about to take off) on. It turns out the seat was not "sold" because the tv screen and control were not working - no sound and no movies - they attendants said they tried to reboot but nothing fixed and it turned out someone knew the condition and just didn't tell me. It's embarrassing to have to tell everyone you see that you have an issue especially at airport gates where it seems everyone's impatient tempers are on full tilt. Beyond this the flight crew were professional and great -food was as good as airplane food can be (I have not yet tried business class to compare) and it was hot too. I will fly Kenyan Air again and recommend to whoever will listen. If you have a policy or mechanism on the Kenyan side I would appreciate knowing ahead of time what my options are. On the JFK side knowing I was a senior and had an issue got better attention. Thank You.
We paid for comfort economy The seats did not recline Staff and crew was not at all helpful
I love the service
It was good ,I enjoyed it also crew were very respectful and patient waiting people parking their belongings.
Kenya Airways flight status
Route
Flight number
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Kenya Airways route map – Which destinations does Kenya Airways fly to?
Find out which destinations you can fly to direct with Kenya Airways by entering your departure airport. If you want to know whether Kenya Airways flies a certain route, enter both the departure and destination airport before hitting search.YYYY-MM-DD
All Kenya Airways flight routes
| Flight no. | Departure airport | Arrival Airport | Duration | Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|---|---|---|---|
| 521 | Abidjan (ABJ) | Nairobi (NBO) | 6h 25m | • | • | • | ||||
| 520 | Nairobi (NBO) | Abidjan (ABJ) | 6h 5m | • | • | • | ||||
| 521 | Dakar (DSS) | Abidjan (ABJ) | 2h 55m | • | • | • | ||||
| 520 | Abidjan (ABJ) | Dakar (DSS) | 2h 50m | • | • | • | ||||
| 100 | Nairobi (NBO) | London (LHR) | 9h 10m | • | • | • | • | • | ||
| 887 | Guangzhou (CAN) | Bangkok (BKK) | 2h 25m | • | • | • | • | |||
| 509 | Monrovia (ROB) | Accra (ACC) | 1h 50m | • | • | • | • | |||
| 509 | Accra (ACC) | Nairobi (NBO) | 5h 45m | • | • | • | • | |||
| 117 | Amsterdam (AMS) | Nairobi (NBO) | 8h 35m | • | • | • | • | • | • | • |
| 116 | Nairobi (NBO) | Amsterdam (AMS) | 9h 0m | • | • | • | • | • | • | • |
| 508 | Accra (ACC) | Monrovia (ROB) | 2h 0m | • | • | • | ||||
| 508 | Nairobi (NBO) | Accra (ACC) | 5h 40m | • | • | • | ||||
| 263 | Antananarivo (TNR) | Nairobi (NBO) | 3h 20m | • | • | • | ||||
| 113 | Paris (CDG) | Nairobi (NBO) | 8h 40m | • | • | • | ||||
| 510 | Accra (ACC) | Freetown (FNA) | 2h 20m | • | • | • | ||||
| 511 | Freetown (FNA) | Accra (ACC) | 2h 30m | • | • | • | ||||
| 101 | London (LHR) | Nairobi (NBO) | 8h 50m | • | • | • | • | • | ||
| 203 | Mumbai (BOM) | Nairobi (NBO) | 6h 15m | • | • | • | • | • | • | • |
| 3 | New York (JFK) | Nairobi (NBO) | 14h 0m | • | • | • | • | • | ||
| 532 | Nairobi (NBO) | Lagos (LOS) | 5h 15m | • | • | |||||
| 762 | Nairobi (NBO) | Johannesburg (JNB) | 4h 15m | • | • | • | • | • | • | |
| 535 | Lagos (LOS) | Nairobi (NBO) | 5h 20m | • | • | • | ||||
| 202 | Nairobi (NBO) | Mumbai (BOM) | 6h 25m | • | • | • | • | • | • | • |
| 2 | Nairobi (NBO) | New York (JFK) | 15h 0m | • | • | • | • | • | ||
| 109 | London (LGW) | Nairobi (NBO) | 8h 55m | • | • | • | • | |||
| 305 | Dubai (DXB) | Nairobi (NBO) | 5h 15m | • | • | • | • | |||
| 613 | Mombasa (MBA) | Nairobi (NBO) | 1h 0m | • | • | • | • | • | • | • |
| 612 | Nairobi (NBO) | Mombasa (MBA) | 1h 0m | • | • | • | • | • | • | • |
| 483 | Dar Es Salaam (DAR) | Nairobi (NBO) | 1h 25m | • | • | • | • | • | ||
| 482 | Nairobi (NBO) | Dar Es Salaam (DAR) | 1h 25m | • | • | • | • | • | ||
| 114 | Nairobi (NBO) | Paris (CDG) | 8h 40m | • | • | • | • | |||
| 756 | Lilongwe (LLW) | Nampula (APL) | 1h 10m | • | • | |||||
| 756 | Nampula (APL) | Nairobi (NBO) | 2h 30m | • | • | |||||
| 756 | Nairobi (NBO) | Lilongwe (LLW) | 2h 20m | • | • | |||||
| 420 | Nairobi (NBO) | Entebbe (EBB) | 1h 20m | • | • | • | • | • | ||
| 421 | Entebbe (EBB) | Nairobi (NBO) | 1h 15m | • | • | • | • | • | ||
| 495 | Zanzibar (ZNZ) | Nairobi (NBO) | 1h 20m | • | • | • | ||||
| 108 | Nairobi (NBO) | London (LGW) | 9h 10m | • | • | • | ||||
| 310 | Nairobi (NBO) | Dubai (DXB) | 5h 15m | • | • | • | ||||
| 763 | Johannesburg (JNB) | Nairobi (NBO) | 4h 5m | • | • | • | • | |||
| 351 | Juba (JUB) | Nairobi (NBO) | 1h 40m | • | • | • | • | |||
| 494 | Nairobi (NBO) | Zanzibar (ZNZ) | 1h 20m | • | • | • | ||||
| 470 | Nairobi (NBO) | Kigali (KGL) | 1h 30m | • | • | • | • | |||
| 350 | Nairobi (NBO) | Juba (JUB) | 1h 45m | • | • | • | • | |||
| 471 | Kigali (KGL) | Nairobi (NBO) | 1h 30m | • | • | • | • | |||
| 886 | Bangkok (BKK) | Guangzhou (CAN) | 3h 0m | • | ||||||
| 886 | Nairobi (NBO) | Bangkok (BKK) | 9h 31m | • | ||||||
| 754 | Nampula (APL) | Lilongwe (LLW) | 1h 15m | • | ||||||
| 754 | Lilongwe (LLW) | Nairobi (NBO) | 2h 30m | • | ||||||
| 754 | Nairobi (NBO) | Nampula (APL) | 2h 30m | • | ||||||
| 464 | Nairobi (NBO) | Bujumbura (BJM) | 1h 40m | • | • | |||||
| 267 | Moroni (HAH) | Nairobi (NBO) | 2h 30m | • | • | |||||
| 465 | Bujumbura (BJM) | Nairobi (NBO) | 1h 40m | • | • | |||||
| 266 | Nairobi (NBO) | Moroni (HAH) | 2h 30m | • | • | |||||
| 706 | Nairobi (NBO) | Lusaka (LUN) | 2h 50m | • | • | |||||
| 784 | Nairobi (NBO) | Cape Town (CPT) | 5h 45m | • | ||||||
| 706 | Lusaka (LUN) | Harare (HRE) | 1h 5m | • | • | |||||
| 785 | Cape Town (CPT) | Nairobi (NBO) | 5h 45m | • | ||||||
| 275 | Port Louis (MRU) | Nairobi (NBO) | 4h 20m | • | ||||||
| 706 | Harare (HRE) | Nairobi (NBO) | 2h 50m | • | • | |||||
| 270 | Nairobi (NBO) | Port Louis (MRU) | 4h 20m | • | ||||||
| 554 | Nairobi (NBO) | Kinshasa (FIH) | 3h 30m | • | • | |||||
| 792 | Nairobi (NBO) | Victoria Falls (VFA) | 3h 15m | • | • | |||||
| 793 | Cape Town (CPT) | Victoria Falls (VFA) | 2h 50m | • | • | |||||
| 792 | Victoria Falls (VFA) | Cape Town (CPT) | 3h 10m | • | • | |||||
| 793 | Victoria Falls (VFA) | Nairobi (NBO) | 3h 10m | • | • | |||||
| 555 | Kinshasa (FIH) | Nairobi (NBO) | 3h 30m | • | • | |||||
| 427 | Arusha (JRO) | Nairobi (NBO) | 1h 0m | • | • | |||||
| 426 | Nairobi (NBO) | Arusha (JRO) | 1h 0m | • | • |
Kenya Airways contact information
- KQIATA code
- 6291 2109Call
- kenya-airways.comVisit
Overview of Kenya Airways
Although this airline is based in Kenya, it offers flights to a variety of destinations across the world that are located in 41 different countries. For those that would like to visit Europe, you can choose from places like France, Switzerland, and the United Kingdom. If you would rather go somewhere in Asia, popular choices are Thailand, India, and China.
When you decide to travel with Kenya Airways, there are two classes for you to choose from, which are referred to as Economy and Business. Economy will provide you with standard benefits like snacks, drinks, and access to the plane’s entertainment system, while Business comes with a larger seat that provides more legroom, priority check-in, priority boarding, access to the airline lounge, and a gourmet meal.
Kenya Airways is known for having many connections with other airlines, such as KLM, which owns part of the company. Additionally, the airline is a member of both SkyTeam and the African Airlines Association, both of which are air alliances. They also maintain codeshare agreements with many other international airlines, including Air France, Delta Air Lines, EgyptAir, and Precision Air.
This airline has 40 planes that make up its fleet, with almost all of them being either Boeing or Embraer. Although the Embraer 190AR is the company’s smallest plane, it is the aircraft that is used the most often, as it is best suited for medium-range flights and can fit almost 100 passengers. For longer trips, the Boeing 787-8 is commonly used instead, as it can fit over 230 passengers and has a substantial amount of space for Business Class seats.
Everything you need to know about Kenya Airways flights
Top airports served by Kenya Airways
Kenya Airways information
| IATA code | KQ |
|---|---|
| Routes | 92 |
| Top route | Mombasa to Nairobi Jomo Kenyatta Intl Airport |
| Airports served | 42 |
| Top airport | Nairobi Jomo Kenyatta Intl |
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