Car rental at Kona Intl Airport

Car rental at Kona Intl Airport

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Kailua-Kona, The Big Island, HI, United States - Kona Intl
13 Oct — 20 Oct
Same drop-off
Kailua-Kona, The Big Island, HI, United States - Kona Intl
Thu 13-10
Thu 20-10
Driver's age:

Cheap car rentals in Kona Intl Airport

People carrier
Passenger van
Pick-up truck

Kona Intl Airport car rental reviews and directory

Rated no. 1
Best rated
8.8 Excellent (270 reviews)
1 location in Kona Intl Airport
Locations in Kona Intl Airport
  • 8.8
  • 8.9
  • 8.8
  • 8.9
  • 8.6
Recent reviews
10.0 Excellent7 Jul 2022
Pickup up of the vehicle and drop off was very easy and hassle free. Spend very little time with the process.
10.0 Excellent2 Jun 2022
Alamo was fast and easy. Booking took ten minutes. Pick up was less than that. The van we rented was very nice and will definitely recommend to everyone. Thank you
10.0 Excellent24 May 2022
Pick up and drop off were very convenient and quick. Rental vehicle was in pretty bad shape. A lot of damage to the outside of the car.
10.0 Excellent17 Mar 2022
Very good service…fast and friendly. Vehicle seemed almost ready to be laid out to pasture and was not sparkling clean
10.0 Excellent5 Feb 2022
Service was great. Car was old and rundown.
6.0 Good23 Jan 2022
Rented the car ahead of time through Kayak. Showed up and rented the car. Went outside to find out they did not have enough cars and were waiting on cars to come in. There were probably 15 people also waiting. Thankfully it only ended up being an extra 30 mins, but no one notified us at counter.
8.0 Excellent11 Jan 2022
The shuttle from the airport to Alamo left a lotto be desired. Every shuttle driver told us to wait at a different spot. Finally after almost an hour we were picked up. Otherwise all was good
10.0 Excellent23 Dec 2021
Keep up the good work.
10.0 Excellent21 Dec 2021
From pickup to dropoff it was a smooth operation. Staff were very friendly and helpful with luggage in the transfer bus. Would definitely rent from Alamo again.
10.0 Excellent28 Nov 2021
Fast efficient service. Great car.
Rated no. 2
7.9 Good (366 reviews)
1 location in Kona Intl Airport
Locations in Kona Intl Airport
  • 8.1
  • 8.1
  • 7.8
  • 7.6
  • 7.8
Recent reviews
10.0 Excellent27 Sep 2022
6.0 Good15 Aug 2022
Wish Hertz would get up to speed with other RAC companies and accept debit cards.
8.0 Excellent24 Jul 2022
The site was able to upgrade to a Jeep Wrangler Of course for more money but it was what we wanted last minute. The bad was the tires to the Jeep were worn below the wear marks and dry rotted (maybe the spare mounted)
10.0 Excellent31 May 2022
Everything was great. Quick pick up, quick drop off. Great vehicle.
4.0 Okay22 May 2022
Warning: Ford Focus is not a 5 passenger car unless three of the 5 are under 10 years old. Car requested was not available. Ended up being downsized with VERY small SUV that kept throwing "Maintenance Required" warnings, Cruise did not work.
2.0 Mediocre8 May 2022
worse line ever is anyone working anymore?
8.0 Excellent28 Apr 2022
Upkeep on the car could have been better. Windshield wiper nr]eeded to be replaced… the car had numerous scratches and dirty spots.. grease spots etc etc. Few times did NOT start. Had to try several times..
8.0 Excellent25 Apr 2022
The car was old (50K miles) and not completely clean on the outside.
2.0 Mediocre13 Jan 2022
Super long lines and the representative did not want to resolve the simple issue we had. Almost robotic answers.
8.0 Excellent11 Jan 2022
In general our rental experience in Hawaii was fine. Pick up was crazy due to the amount of customers and not enough rental agents. However, the agents themselves were very pleasant & professional, despite several disgruntled customers. Our rental was a brand new model, was clean and waiting for us after 90 minutes in line. Would rent via Kayak/Hertz again.
Rated no. 3
7.4 Good (194 reviews)
1 location in Kona Intl Airport
Locations in Kona Intl Airport
  • 7.5
  • 7.8
  • 7.2
  • 7.3
  • 7.1
Recent reviews
6.0 Good31 Aug 2022
Ease of pickup and drop off. Odor in car when AC was off.
2.0 Mediocre25 May 2022
Overcharged with no options for cars
4.0 Okay26 Feb 2022
Stood in line for over 1 hour :(
6.0 Good14 Jan 2022
Very long wait line for pick up. Tried to scare you into buying more insurance. Only 5 people allowed inside and everyone else has to stand outside. Yet they charged me $50 "Customer Facility Utilization" fee.. Would not recommend if other companies have comparable prices.
10.0 Excellent27 Dec 2021
Waiting in kona to pick up vehicle was awful!
1.9 Horrible13 Oct 2021
I wasn’t able to move my reservation due to a covid related matter. Wont be using kayak again.
10.0 Excellent24 Sep 2021
Good customer service ez dropoff
10.0 Excellent17 Sep 2021
Easy to take the shuttle, no lines, fast service. We did have another renter drive up next to us when we were returning the car that came way to close to fast as we were opening the car door and startled my passenger. Maybe a cone out would have prevented this from happening as it could have been a dangerous situation. Not your fault as it was not your employee but to prevent it in the future is good all around.
7.9 Good13 Sep 2021
It was good - it could've been faster.
3.9 Mediocre13 Aug 2021
The vehicle (a full sized suv) didn’t have anywhere near enough cargo space for the 6 of us. Also, the car was given to me with half a tank of gas and they wouldn’t allow a second (spouse) driver without additional fees. Not to mention the ~$150 in fees added on after I had been told by Kayak that I was “paid in full”.
Rated no. 4
7.3 Good (105 reviews)
1 location in Kona Intl Airport
Locations in Kona Intl Airport
  • 7.4
  • 7.7
  • 7.2
  • 6.9
  • 7.2
Recent reviews
2.0 Mediocre31 Aug 2022
Very poor experience. First, there was a very long line with a 45 minute wait. Friendly staff, but car I ordered was not available. OK, the alternative was a minivan or convertible. I chose the convertible but it was dirty inside (literally with a footprint on the seats). Some time later they replaced it with an Impala. It was the most beat up rental I have ever seen with 45k miles. It was also dirty inside. At this point I could live with that, but on the highway it made a loud noise at highways speeds indicating a serious mechanical issue. I had to return it and was given a new Kia sedan which finally was OK, but after 2 hours of aggravation.
8.0 Excellent5 Jul 2022
Great staff at the location and very easy drop off.
10.0 Excellent25 Apr 2022
They made everything quick and easy. Very good experience.
2.0 Mediocre6 Mar 2022
It took more than two hours to get my car they had Avis budget and Payless going to one building
10.0 Excellent4 Mar 2022
Good value for the money. The vehicle had minor cosmetic scratches and dents, but mechanically it was fine.
10.0 Excellent27 Feb 2022
Upgraded to a convertible Chevy Camero for a little more and really made my stay in Hawaii special.
2.0 Mediocre21 Feb 2022
It would made a lot of difference if they would only answer their phone calls. I tried multiple times to talk to someone regarding my rental. I was not able to make my flight and pick up my rental due to me being sick. All I wanted was to see if I could transfer the rental agreement paid in advance that I will add, so as to keep the rental. I think it’s highly unlikely I will use kayak or Payless car Rental ever again. Tell me something….. is it fair that you pay money up front to receive service and get none due to an illness??? I’m even willing to atleast get a rental voucher for future use. Not even that!!! Come on!!!! Really!!! Take my money and too bad so sad I couldn’t get my money’s worth. Pathetic! I will surely get to the bottom of this.
2.0 Mediocre18 Jan 2022
The first car they tried to give me was such a wreck & filthy I refused it. The second one offered was only slightly better. Not a decent car. And I paid way way too much.
7.9 Good12 Aug 2021
Payless employee who handled our rental had his mask under his nose or down on his chin most of the time he was waiting on us. There was no attempt to enforce even a tiny bit of social distancing in the line where we stood for about 40 minutes. I had to fend off the person behind me who thought leaving a foot between us was too much. Your shuttle drivers were extremely courteous and helpful.
10.0 Excellent28 Jun 2021
Great staff, convenient pickup and drop off, great value.Nothing, everything was perfect.
Rated no. 5
7.3 Good (142 reviews)
1 location in Kona Intl Airport
Locations in Kona Intl Airport
  • 7.5
  • 7.5
  • 7.2
  • 7.1
  • 7
Recent reviews
10.0 Excellent23 Aug 2022
Pick up/drop off was very simple. The shuttle at pick up and drop off came quickly and the drivers were great. All staff we encountered were great. Price was good but I had to shop around a lot to find a deal
10.0 Excellent22 Aug 2022
Got upgraded to a Mustang!!
4.0 Okay29 Jul 2022
They gave me different car then I reserved. They had no idea about the collision damage charge that was made through kayak . Car was in very poor condition. Seats were very dirty. And overall car was unpleasant.
4.0 Okay25 May 2022
The service at the counter is a gamble. Sometimes the employees are really helpful and other times, not so much.
2.0 Mediocre9 Apr 2022
Wrong car was shown on the booking.
10.0 Excellent13 Feb 2022
Very quick pickup and drop off.
6.0 Good6 Feb 2022
The car’s alignment was off from the beginning making me constantly correct while driving
10.0 Excellent30 Jan 2022
Nice car. Got us where we needed to go.
10.0 Excellent29 Jan 2022
Car was a bit scratched, tires were balding
6.0 Good22 Jan 2022
Car was filthy—clearly had not been washed. Didn’t love make/model (chrysler) but that’s not a big deal. Staff friendly, shuttle prompt.
Rated no. 6
7 Good (307 reviews)
1 location in Kona Intl Airport
Locations in Kona Intl Airport
  • 7.5
  • 7.6
  • 6.8
  • 7.1
  • 6.8
Recent reviews
2.0 Mediocre18 Sep 2022
4 hours in 85 degrees temps to get a car that wouldn’t go into gear . Then get a car that we had to bring back bc the front tires had no tread and where unsafe. Then we got a nice car but where charged $195 for who knows . Then when we brought the car back they gave us a hard time bc the car didn’t have a front plate. Which it never did. But that was there style, Worst car rental experience ever.
10.0 Excellent1 Sep 2022
Price could have been better, but we’re happy with what we got. Staff was friendly and helpful. Shuttle was clean and the vehicle was in great shape
2.0 Mediocre10 Aug 2022
I reserved the car but still had to wait over an hour for them to bring it up. In addition, there were so many people waiting, there wasn’t any room under the canopy and most us scramble to find shade. It was scorching hot and they didn’t offer any water or allowed people to wait in the AC building. When I finally got my car, it was old and stained. The engine made a horrible noise when we started driving so we returned it immediately and rented another car from National.
4.0 Okay27 Jul 2022
Expect 2 - 2 1/2 hour delay to pick up your car. Not an isolated case based on other’s comments after returning my car. Staff was friendly but there has to be a more efficient way to get your car.
2.0 Mediocre23 Jul 2022
Added insurance they made sound mandatory doubled the cost of renting the car. Even when I asked if I needed the insurance due to my personal insurance covering rentals they said there was no choice and I must have it. This was all false. I'll never use Dollar again.
2.0 Mediocre21 Jun 2022
Woman at the counter lied about the pre purchase of fuel being refundable. I ended up returning the car with a full tank of gas and got charged. Not trustworthy.
2.0 Mediocre20 Jun 2022
I understand that there are certain restrictions in place due to COVID but we had to wait over 2 hours to get our car, most of that time being inside. They only allowed the person on the rental agreement inside, which made for difficult communication. It was very loud inside and the person at the counter either didn't ask the person in my party if they didn't want additional coverage or just tacked it on anyway, so we were hit with additional fees, well beyond what we were quoted on Priceline. The car was difficult to drive. The pick up process of the vehicle was mediocre at best. Makes me wish we would've gone with a higher priced but more professional car rental business.
4.0 Okay19 Jun 2022
Car was clean. Pick up was impossible, we waited at the airport, called 4x in 45min with no answer and ended up walking to the rental to pick up our car. We were told there was only one shuttle and a cell phone. Disappointed.
2.0 Mediocre8 Jun 2022
I did not like my car. It was too big for my needs. I would have driven to more places but the electronic technology was confusing for this senior. The pick up took almost 90 mins.
4.0 Okay6 Jun 2022
Major line to pick up rental car at Big Island Hawaii. Super slow process. Everyone had to spend 10 minutes + with an agent. Painful sitting in a line for 1 and 1/2 hour after flying on a 7+ hour flight. When we showed up others said they were waiting for 2 hours ! Agents would have to sit there typing on their keyboards forever with every single customer. Can't some of this process be streamlined?
Rated no. 7
8.8 Excellent (93 reviews)
1 location in Kona Intl Airport
Locations in Kona Intl Airport
  • 8.7
  • 9.1
  • 8.9
  • 9
  • 8.6
Recent reviews
2.0 Mediocre25 Jun 2022
We waited 90 minutes for a car. 90 minutes. The type we reserved wasn’t available so we were given a gas guzzler. We drove back to the airport the next day and got a different car - a beat-up Elantra with 47,000 miles on it. We were told it was “ready to go.” It was a blatant lie - it was filthy and spent the next hour cleaning the windows and vacuuming. Really lousy experience.
2.0 Mediocre24 May 2022
Waited for shuttle van, which passed us three times. Eventually had to take a taxi to hotel. Enterprise said they would contact us and deliver a car. Never heard from them again. Last time for Enterprise…..
10.0 Excellent30 Mar 2022
I’ve had many different experiences with enterprise locations over the years. This location crew for both the pickup at Enterprise and drop off at Alamo was very efficient, fast, friendly, and professional. Kudos to them and makes me want to rent with Enterprise again! Great job, thanks!
8.0 Excellent8 Jan 2022
Just fine
6.0 Good22 Nov 2021
Enterprise facilities in Kona are closed, all transactions are being handled at Alamo. This causes longer wait times to pick up the car and possibly even for a shuttle.
10.0 Excellent22 Sep 2021
Staff was very friendly and accommodating.
1.9 Horrible8 Sep 2021
They didn’t have an Fast Pass to offer us then tried to change us $15 per toll that we got charged for. We also got a ticket because their registration stickers weren’t up to date.
10.0 Excellent23 Aug 2021
Pick up was really easy. Hopefully prices will go down more though.
10.0 Excellent11 Aug 2021
All in all, the rental was a smooth as warm Hawaiian Lilicoi butter. The massive price was a bit of a jagged pill, but the service was great.
10.0 Excellent10 Aug 2021
the only thing that could have been better was the overall condition of the interior ..fair amount of wear and tear, but service, comfort, size, functionality was worth the rental price and pick up and drop were convenient as was the shuttle. in Kona
Rated no. 8
8.7 Excellent (56 reviews)
1 location in Kona Intl Airport
Locations in Kona Intl Airport
  • 8.6
  • 8.9
  • 8.7
  • 8.7
  • 8.2
Recent reviews
10.0 Excellent29 Mar 2022
Joshua at National was awesome Great service the Best I’ve ever had,Mahalo 😀
10.0 Excellent23 Mar 2022
Easy check-in and drop off. When they didn't have a car in my size ready, they quickly resolved the problem. Other than the higher-than-normal car rental prices being charged across the industry right now, it was a great experience.
10.0 Excellent16 Jan 2022
Thank you for the quick and accurate transaction
10.0 Excellent30 Dec 2021
The gas tank was not completely full when I picked up the car. I did not realize it until I had already left the rental agency. It was probably a couple of gallons short. The agency was so busy last night, there was no way I was going to raise the issue as we had a flight to catch. When I picked up the vehicle, the agents kindly drove it right up to us. The problem being there was no place to actually adjust the seats etc. before I left. Not a big deal, but I would rather have time to familiarize myself with the car before I was expected to drive away.
6.0 Good13 Dec 2021
The experience was fine once I finally got in the car. There was no clearly designated shuttle to National from the airport, and only half as many shuttles in place as needed: the airport was a mob scene of people attempting to secure a space on a shuttle. Once at the rental kiosk their were long lines (40 minutes). Helpful service person upon reaching the counter. Then…another 30 minute wait with a crowd of 50+ people waiting for cars to be cleaned and delivered for rental. A terrible two hour ordeal to start a vacation.
8.0 Excellent9 Dec 2021
Corey was a big help. Good employees and rates
10.0 Excellent2 Nov 2021
There was only one "standard" car available when we arrived, a Nissan Altima, which wouldn't have been our choice of vehicles, but it was OK... very low to the ground
10.0 Excellent28 Oct 2021
The staff were all so nice! We found a guy's credit card on the floor board under the driver's seat and another wrapper in the Jeep. We didn't mind. But if someone else found his card, they might have tried to use it. We've shredded it.
1.9 Horrible22 Sep 2021
Shuttle is totally inadequate. After waiting in the sun for 45 minutes for the National shuttle we gave up on renting a car and caught a taxi to our hotel. Don't need that level of aggravation on vacation.
5.9 Okay12 Sep 2021
We had to return the car twice. Finally the third car worked.
Rated no. 9
7.1 Good (35 reviews)
1 location in Kona Intl Airport
Locations in Kona Intl Airport
  • 7.2
  • 7.1
  • 7.1
  • 7.1
  • 6.7
Recent reviews
10.0 Excellent30 Jul 2022
Windscreen not cleaned on inside.
2.0 Mediocre26 Jul 2022
Car smelled like a gallon of milk spilled in it and was left In the hot Sun. The van wasn’t detailed, there were dents and damage everywhere and I expected a lot better condition for $322 for 1 day rental. Besides that they had 2 employees to help 40 customers over 1 hour wait in line just to be told to get back into the regular line after making it to the front because I was not Avis preferred. I will never rent with Avis again.
2.0 Mediocre2 Nov 2021
Wipers were so bad I couldnt drive while it rained
10.0 Excellent18 Aug 2021
Windows were dirty but manageable
5.9 Okay10 Aug 2021
Drop off was super easy. Pickup was a nightmare. :( Nice people doing their best but severely understaffed.
5.9 Okay22 Jul 2021
While the staffs were fun and helpful, yet: (1) they did not sufficiently inform us that we need to paddle for 3 miles and this was not appropriate/doable with young children. (2) more importantly, they also did not pay attention to one of the kayaks as it got out of control, flipped by the waves, and put the amateur kayakers at serious risk of injury from hitting the cliff rocks. They were fortunate that were not hurt.
8.0 Excellent6 Jun 2021
Staff was helpful
10.0 Excellent10 May 2019
Fast car checkout and genuinely friendly staff
10.0 Excellent7 Apr 2019
Easy to pick up and returnAll was good
4.8 Okay21 Oct 2018
I felt cheatedEasy and efficient drop offI paid for insurance when booking through KAYAK and was then told there was no insurance on the car. This was an unpleasant surprise after a flight. Travelling with a baby (after a flight) I didn’t have the luxury of time to go through emails and booking details to find out where the confusion (or dishonesty) was. Turned out I bought separate insurance not linked to Avis and the car through KAYAK. So I ended up paying twice and the overall deal was a lot more expensive than it should have been. The Avis attendant also wouldn’t stop chatting unnecessarily so I couldn’t concentrate on the business of getting the car asap and my family to our accommodation. The car was OK but not clean enough but I guess acceptable for a rental.
2 locations in Kona Intl Airport
Locations in Kona Intl Airport
Recent reviews
1 location in Kona Intl Airport
Locations in Kona Intl Airport
Recent reviews
1568 travellers who rented a car in Kona Intl Airport gave the car agency they used an average rating of 7.8

Car rental locations at Kona Intl Airport

Good to know

Most popular agency


Average price

S$ 186/day

Good deal

S$ 182/day

Top tips for renting a car at Kona Intl Airport

  • A car rental at Kona Intl Airport is convenient because it is so close to the airport. The Kona Intl Airport car rental center offers competitive rates and they have a wide selection of cars in their fleets, such as economy, minivans, trucks and SUVs, which are available for 4h, daily or weekly rates. They have no hidden fees, such as airport surcharges or mandatory insurance, which are often added to other car rentals.
  • The Kona Intl Airport car rental center is open 24h a day and they offer free shuttle service to the airport from their offices, which are located on Alii Drive. Auto return is also available for an additional fee per rental as well as long-term parking at the airport, usually billed per day. There is no charge for parking your vehicle here, and it's just as convenient as any other location in downtown Kona.
  • When you are through and need to return your vehicle, you are not required to do anything more than return it to the car rental agency’s location, and someone will take care of the rest. Just ensure that your keys are returned to the dropbox located in the lobby. You can easily access the car rental center by taking Palani Road or Alii Drive. The rental company's terms of agreement are outlined in detail before you sign off on them so there will be no surprises later. It is imperative that you read these carefully because they will outline everything from price adjustments for late returns to the excess and deductible on your liability protection.
  • The best time to pick up your car from the Kona Intl Airport car rental center is when you land at the airport because it will take approximately 20min to get there. During the weekends, it can take around 30min because of the heavy traffic. The Kona Intl Airport car rental center is open until about midnight every day, and they will accept late returns with an additional fee after this time for vehicles that are rented at weekly rates only.
  • 25% of our users found rental cars at Kona Intl Airport for S$ 182 or less
  • Book your rental car at Kona Intl Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Kona Intl Airport