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Pros: The pilots were polite and arrived early at destination.

Cons: Could provide a menu card, like every other airline. Instead of listing every single option to everyone on the plane. And maybe use bigger cups that hold more than 3-4 ounces?? Especially when the airport takes away peoples liquids (see below). Ridiculous. Not necessarily with flight, more with Lima airport “security” - they took away ALL bottled liquids more than 3 oz. AT THE GATE. Even bottled water purchased 20 feet from the gate. And they couldn’t explain why. Just got a bunch of shrugs. Why take sealed water purchased at their own airport away before an international 8+ hour flight???

Pros: Boarding process was smooth.

Cons: Didn’t have any options for drinks for purchase. Had one beer for sale and it was room temp

LATAM BEST AND WORST

Pros: THE WAY THE PLANE IS LOADED WITH SEATS IN BACK LOADED FIRST AND FRONT SEATS LOADED LAST SO DON'T HAVE TO FIGHT THROUGH ALL THE PASSENGERS BLOCKING FRONT AREA

Cons: FOOD IS MOST TASTELESS OF ANY AIRLINE FOOD WE'VE EVER HAD ON THE MANY AIRLINES WE'VE BEEN ON AROUND THE WORLD

Pros: The crew that flew us there was great

Cons: they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason.

Pros: Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous

Cons: The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion

An unreliable and uncommunicative Account

Pros: Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop.

Cons: LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”

Cons: Bad

Cons: Bad

Pros: When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time.

Cons: Communication was lacking...

Cons: The email we received with our reservation it included a personal belonging and carry on, however at the counter they said in their system it was not registered like that and even though we showed them the confirmation email, they charged us for the carry on.

Pros: On my way back I asked for water as the cabin was hot .. and I was told to go back to my seat and buckle up.

Cons: That they would have turned down the temperature and immediately provided water.

Cons: The seats were very uncomfortable and cramped.

Cons: The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance.

Pros: Nothing

Cons: Get a plane that actually works.

Pros: The crew at Juliaca was pretty rude, inefficient and dishonest. Charge me an extra $30 for a carry on, which i couldn't even take on board, according to the woman at desk who was not accommodating at all. Seats are most uncomfortable we've sat in decades. Slowww check in staff.

Cons: Everything, starting with efficient and friendly enployees. To better quality planes and better amenities on board.

Cons: El vuelo se atrasó 1 hora y media no comunicaron y cuando llame me indican mal tiempo pero conforme que no había mal tiempo.. no estoy satisfecha con LATAM

Pros: The flight was canceled and Latam did nothing to help get me on a new flight.

Cons: Latam has zero customer service skills I went around and around in circles trying to get a new flight.

Pros: Nothing. It was a short flight with nothing special to mention.

Cons: The flight actually leaving on time and not half an hour late.

Cons: Don’t charge for seat selection. Every passenger deserves to choose their own comfort.

Cons: I traveled with LATAM from USA to Lima however from Lim to Cusco was terrible. I was told st check in that there were no more seats left on the flight. I was told it’s legal for them to sell more tickets than seats and there is nothing they could do but place me in the next available in flight ~4hrs

Pros: nothing, it was awful

Cons: 4 hour delay for no reason, no vouchers for food or anything.

Pros: Nothing

Cons: They force the passengers to tag our bagagge ourself and give wrong directions to do this. And they tried yo force you to pay to change sits.